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MobileHelp

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9.5

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Beth Naff Baltimore, MD

Everyone is great. They come on the speaker quickly to check on my father

2 years ago

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Bob Venezia North Palm Beach, FL

I incorrectly tested the device. I was then politely help with te correct procedure.

2 years ago

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star star star star star

Sandy Cavendish Bradenton, FL

Peace of mind and always great to talk with customer service

2 years ago

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star star star star star

C Ryan Albuquerque, NM

The customer service reps I spoke with were friendly and knowledgeable.

2 years ago

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Don Mackenzie Long Beach, NY

Great customer service. The sales rep explained everything.

2 years ago

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star star star star star

Gail Wakulla Springs, FL

It's comforting to know that this product can quickly summon help if needed.

2 years ago

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Richard Smith Payette, ID

They work as advertised and seem to be well made components.

2 years ago

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Frank Crawford Greenwood, IN

Customer service in responding timely is poor! Plus you keep contacting me with sales pitches when I'm already a customer

2 years ago

MobileHelp Logo

Reply from MobileHelp

Hi Frank, We have received your review and we apologize for the longer than normal wait times you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your inquiry? Our Customer Service team can also be reached directly by at 877-827-6207 Option 3. We look forward to speaking with you soon to assist with any unresolved issues.

Feb. 2nd, 2022

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Judith Portsmouth, RI

It has been a good experience. Little more than I hoped to pay. Easy to use. It is light.

2 years ago

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Jonetta M Hoffman Portland, OR

They make sure everything is easy to do and ready for sevicr

2 years ago

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star star star star star

John Bardstown, KY

Quick response time, seems to work very well. Just what we needed.

2 years ago

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Karen Allard Sault Sainte Marie, MI

I haven't had it very long and have not had to use it but it is lightweight and convenient.

2 years ago

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Karen Noble Pittsfield, ME

The device is working great for my my and mother-in-law. Price is very competitive

2 years ago

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star star star star star

Kate Mitchell Weymouth, MA

Because their always there even when I hit the button bymistake

2 years ago

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star star star star star

T Dodge Smethport, PA

My Mom accidentally bumped her pendant and they called me quickly.

2 years ago

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star star star star star

Marsha Leizer Charleston, IL

Because when my MobileHelp goes off they answer it right away.

2 years ago

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star star star star star

Roger Peters Sioux Falls, SD

Works great and everyone I have talked to has been very helpful!

2 years ago

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star star star star star

Tracy Ann Vancouver, WA

Great service, immediate response when button was accidently pushed.

2 years ago

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Zelda schule Elk Grove, CA

The employees are knowledgeable and answer all my questions

2 years ago

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Jon Luther Ethel, WV

Everyone that we have had contact with was very professional and very helpful, very satisfied!

2 years ago

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star star star star star

Bud Bilyeu Springfield, IL

Inexpensive works great I feel a lot better knowing my Mom has this

2 years ago

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Jeff Litzenberg Troutdale, OR

So far it is OK, the kit took 3 weeks to arrive and we paid for 3 weeks that we didn't have the device/kit.

2 years ago

MobileHelp Logo

Reply from MobileHelp

Hi Jeff, We received your review and we apologize for any shipping delays that impacted your order. The equipment does ship already active, which allows for a quick and easy setup to start benefiting from our coverage as soon as the package is received. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? And please do not hesitate to contact us if you have any additional questions or concerns and we will be happy to have one of our representatives give you a call. Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Dec. 16th, 2021

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star star star star star

Bruce Greenberg Chicago, IL

It was easy to set up and easy for my mother to use the pendants.

2 years ago

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Diane Painter Winston-Salem, NC

Everyone I spoke to was very nice and knowledgable however the response time was longer than expected

2 years ago

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Reply from MobileHelp

Hi Diane, We have received your review and we apologize for the longer than normal response time. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for any further assistance needed with your account? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Dec. 16th, 2021

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star star star star star

Evelyn Fleharty Bellvue, CO

They're a good, supportive company. I'm pleased with my choice.

2 years ago

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star star star star star

tom Bair Kansas City, MO

No issues after several months and support was very helpful getting it set up

2 years ago

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star star star star star

Sandra Turano Melrose Park, IL

Helpful with set up and questions good detection easy recharge

2 years ago

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star star star star star

Randy Ruback Fond Du Lac, WI

Very patient with my mom, quick response, plans were clearly explained

2 years ago

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star star star star star

Susan O'Connor Columbia, TN

No issues and very prompt responses to "false" calls. Great customer service!

2 years ago

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star star star star star

black Mount Morris, IL

only have had a few months and so far every thing has been great

2 years ago

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star star star star star

Sandra Castleberry Bokchito, OK

The carry with components are very sensitive. sensitive.

2 years ago

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Mason Effertz Auburn, WA

The sales person was very helpful and really guided us through the items and their funtions.

2 years ago

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Gloria Gutierrez Gardena, CA

We are a new customer and so far the system seems easy to use and adequate for our needs.

2 years ago

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Marilyn Edds Fort Wayne, IN

Good equipment. Luckily have not had to use it. Gives me feeling of security.

2 years ago

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Darnetta Brown Mannford, OK

So far I haven't been that happy with mine. I recharge my necklace constantly and would rather wear that than the bracelet.

2 years ago

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Reply from MobileHelp

Hi Darnetta, We received your review and we are sorry to hear that you have not been happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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star star star star star

patricia turner Huntington Beach, CA

Quick and efficient response Patient and helpful instructions

2 years ago

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star star star star star

Susan Nack Camarillo, CA

My fall monitor failed to charge and I received a new one in 5 days

2 years ago

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star star star star star

Tracey E Dicely Middletown, PA

They do contact you right away if button goes off and you need help.

2 years ago

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star star star star star

Wanda Horsley Nicholasville, KY

Quick answer to a call even though I accidentally hit the call button.

2 years ago

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star star star star star

William Fuller Kerrville, TX

Great folks to deal with in learning how to use the products!

2 years ago

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star star star star star

ROGER BATTY

PLEASANT, PROMPT ON PHONE. NO NEED TO NEED SAFETY BUTTON YET.

2 years ago

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star star star star star

Mary M Walker Columbus, OH

Have had to use several times, great and quick response and help

2 years ago

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Rachelle Flint, MI

Took a long time (52 minutes) to get to my grandma but was very helpful when they did arrive.

2 years ago

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Karl Muehlfeld Mesa, AZ

Took too long for them to answer. Wasn't able to cancel call. No directions on how to charge wristband

2 years ago

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Reply from MobileHelp

Hi Karl, We have received your review and we apologize for the longer than normal wait time, as well as any difficulty experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on and further assist with the equipment? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Nov. 18th, 2021

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Kathy Laes Abrams, WI

I can never remember to grab it on my way out plus I hate the way it lets everyone on my list about charging or if the button gets pushed by mistake!

2 years ago

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Reply from MobileHelp

Hi Kathy, We received your review and your feedback is important to us; as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you have experienced. The text message notifications can be modified for your emergency contacts. And we do have some options available to help remind you to bring the mobile unit with you when leaving the house. What would be the best number for us to reach you on for further assistance with your account? Our Customer Service team is always happy to help and can be reached directly at 877-827-6207 Option 3. We look forward to speaking with you soon and resolving these issues.

Nov. 9th, 2021

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Alma Brazier Memphis, TN

The system is working perfect. I have only had to use it for a test.

2 years ago

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Vicki Robery Arlington Heights, IL

I have only had to test it and my tests fail at first. This does not give me confidence it MobileHelp.

2 years ago

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Reply from MobileHelp

Hi Vicki, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you have experienced with the initial test. But we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment. Please let us know if you have any additional questions or concerns. Our Technical Support team is always happy to help and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 9th, 2021

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star star star star star

Willard L Shepherd Webster, IN

Easy to use no problem with it. Light weight work about anywhere

2 years ago

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star star star star star

Grace Burkhart Twin Falls, ID

Reliability. Help is readily available, is courteous, and is kind.

2 years ago

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star star star star star

Annie Pearl Nichols Canton, MS

Ease of use, professional assistance on establishing a new service.

2 years ago