Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products.
MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.
Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.
MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.
Read MobileHelp reviews below to see what customers have to say about the medical alert provider.
The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.
MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.
MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them.
MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.
For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card.
This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like.
MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.
Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.
This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.
This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker.
This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.
The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month.
This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system.
This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular.
This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator.
This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port.
MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.
With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.
Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.
One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.
MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.
MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency. Features available will vary depending on the type of system and accessories used.
Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).
Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.
Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).
MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.
MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.
Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.
MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.
There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.
MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.
One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.
Call our recommended rep over at MobileHelp below.
MobileHelp Frequently Asked Questions
How does MobileHelp’s cost compare to other medical alert companies?
MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.
Does MobileHelp provide a money-back guarantee?
Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.
How much does MobileHelp’s equipment cost?
MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.
Does MobileHelp require a long-term contract?
No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.
Does MobileHelp offer an equipment warranty?
Yes, MobileHelp provides a lifetime warranty on all of its equipment.
Does MobileHelp offer fall detection?
Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.
Can MobileHelp work outside of the home?
Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.
Are MobileHelp reviews positive?
Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
The service has been great! Their representatives were very helpful. As an elderly person, I tend to fall, and considering I live alone, I needed this service to get help in case something happened to me. Some other services don't offer GPS, but with MobileHelp, I know I'll be covered even if I'm away from home.
My mother lives alone, and I wanted to make sure that she would have help if she fell or needed help. Their Sales Team was fine and it was easy to use the devices. Unfortunately, we had to cancel the service because we moved her to another facility, but it was a very positive experience.
I love it! The lock box is great, just like the rest of the devices. I like that they'll send help at the click of a button; plus, they already have your address.
The service itself is really good. The equipment worked out really well too; very easy. The only thing I do want to say is that sometimes they don't speak loud enough, and if a person is hard of hearing, they might not be able to hear the operator.
I was very satisfied with the Sales Team. The devices are nice, and although I haven't had used it, it seems like it's going to be a nice service.
Over the last year, I've had some physical challenges, so purchasing this service turned into a necessity. It's worked fine, even though I haven't had to use it. I didn't have a problem when it came to opening and using the equipment either.
MobileHelp gives us a 110% of satisfaction! They are always willing to help us anytime we need help, and it was very simple to set up the equipment. I thought it was wonderful that somebody immediately came online when we pushed the button to test it.
The service has worked fine so far. I just needed something to help me in case I fell or fainted while being outside, and I even used it twice already. It worked great!
My family talked me into getting MobileHelp, and I've been very satisfied with it so far. It was very easy to set up the system and their service is great.
The Sales Team was very nice to me. I think the equipment itself is good, considering I'm by myself all the time. I'm still not used to it, but it's a good thing to have because I could fall or pass out any moment.
After my husband passed away, I was left alone, so a friend recommended MobileHelp. It was easy to install and the service was excellent. I've had to call so they can check if the equipment is working alright, and everyone that I've talked to have been very helpful and understanding. I'm very pleased with that.
It's been awesome! We had no problem setting up the devices and it was great to deal with the Sales Team. My mother is much more pleased and relaxed with this system than she was with her previous provider.
We had no trouble whatsoever setting up the system. Although I haven't fallen yet, I'm happy with the service. It makes me feel more calm and relax, because now there's a way to call somebody if I have to.
I'm very satisfied with the whole thing. The service was been wonderful! When I called them, everything was explained very well.. As a matter of fact, the system was even delivered faster than they said it will be, which is also a nice surprise. The only problem I had is that the base has to be in just the right position, and by the window, to get the signal. If it's not, I have to reset it.
So far, the service has worked fine. I've been really safe out, so I haven't had to use it, but MobileHelp has provided a very positive experience.
I haven't had to use it, but the system seems to be okay. So far, I haven't had a problem with it, so it's with me all the time; wherever I go. On the other hand, the representatives were great!
Nancy and Jim Starkey
It was very easy to setup and use the equipment. Everything works just fine. I must highlight the fact that they were very prompt in getting the equipment to us.
My dad is getting pretty old, so we thought MobileHelp would be a great option for him. To this day, it's been an excellent service. He has used it a few times and the response is quick; they called me every time. We're just glad we have it.
It's been a great service! Their Sales Team was very good as well; I've been very pleased with MobileHelp.
We got MobileHelp for my mother because she lives alone and doesn't have anybody to help her in case something happened. We haven't had an emergency so far, but everything's done okay. Besides, the system was really easy to install and use.
I've had to call Customer Service several times for information, and they've been very responsive. However, the Sales Team was a little more aggressive, but I guess it's the job. The equipment was easy to install, so overall, it's been a very good service.
I really didn't get a chance to test it first because I had an emergency as soon as I opened the box, however, they were very supportive to get me to the hospital. I did get cut off one time, but they worked directly with my EMS supporters. Overall, it's been a good service.
Although the Sales Team is okay, I'm not happy with the Fall Alert device. It goes off a lot and you can be sitting down when it goes off. I'm thinking of returning it.
The service is alright, but the device itself is just too many pieces. Plus, it takes them a long time to answer. I don't like to bring the whole system around with me because I don't carry a purse all the time.
The service is excellent. It's very accommodating because they let you know what to do. I know the device works because it went off when I bent over, and somebody immediately called, asking if I was okay. We're just very pleased with it.
Thank God I haven't had to use it, but I think they've been very good so far. The whole service has been great.
It was easy to install the system, and the representatives that helped me were courteous. It's good to have it because we're too old and my wife took a few falls already.
Everything with MobileHelp has gone pretty well. The only thing I'd say about the service is that the alerts keep going on and off.
The Sales Team seemed to be nice; they kept calling and you know just check to see if everything is alright. I feel safe and secure with it.
They've offered a good service for my family member, however, I just hope that they'd be on time when she needs to push the button.
We purchased The Pendant for a family member, and it's been a good service so far. The Sales Team was very helpful. On top of that, the equipment was very easy to setup and use; the representatives helped us out with that.
MobileHelp has given us a positive experience so far. They representatives were very knowledgeable, and the system was easy to use and setup.
I'm very pleased with the service. It just gives that good feeling, knowing you got somebody with you all the time. Plus, the fall button and GPS helps tremendously.
The Sales Team was very polite and answered all my questions. Plus, the device was pretty simple to set up. I would recommend it.
Setting up the equipment was easy and the customer service was really great! I've had a very positive experience with Mobile Help.
I'm very satisfied with the service. The equipment is great and the the representatives are excellent as well! What I really like is that, not only do you get the Mobile Help Pendant, but you also get a lock box with the house key. I think that's absolutely fabulous to have.
Great service, great product, compactt and pretty fast response.
Product information was very informative.
We decided to get Mobile Help after my wife had a surgery over a year ago. Every representative we spoke with was good and there was no problem with the equipment. My 94 year old mother uses the necklace whenever she comes over now because we really don't need it anymore, however it's definitely a good company.
My husband purchased Mobile Help for me because I had fallen before. Although I didn't deal with their representatives, he seemed satisfied. My grandson hit the device by accident once and the gentleman that came online was very polite and answered right away. My overall experience with them has been very positive.
Believe it or not, since they gave it to me I haven't fallen. I guess it's just something mental, but either way, it's very easy to use. I followed the instructions on how to set it up and everything and it was very simple; It was not too confusing. When I'm out and have it with me I feel safer.
I've used Mobile Help twice already and they've just been great. I live alone and I needed something to have available, so the Sales Team helped a lot. All I can say is that I am a very satisfied customer.
Mary Jo Clarkson
We love Mobile Help! My grandmother kept falling all the time and we were afraid that it would happen while nobody was around. With this service, she has a peace of mind because she knows that somebody will help her if it were to happen again.
My husband and I are both seniors and handicapped, so we decided it was a service we needed. So far everything has been very good. The Sales Team was not bad and I'm happy with the equipment.
I had a fear of falling without getting the help I needed, and I don't regret it. It's saved my life a couple of times already. I don't have any problems at all with the service; everything is perfect.
I'm not always home and I live by myself, so I figured I needed Mobile Help. They really keep their eye on you, even when you press the button by accident. That just keeps me completely happy.
My kids decided to get Mobile Help for me after I fell down the basement stairs. Their service is good, although I didn't deal with anybody because my daughter was in charge of most of the process, it was very easy to set up and use.
I was afraid of falling again and getting hurt, so my son got Mobile Help for me. Their representatives offered a great service and it was not hard to set up the equipment. My experience with them has been very positive.
I own a driving school for teenagers and it's absolutely reliable. I know if there's a problem on the road I will get the help I need. The service makes me feel safe.
This system does not notify me to check if the it's working correctly, but it does have the GPS so I kept it. It's easy to use and to set up and I like the fact that I can take it out of my house without a problem.