Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products.
MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.
Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.
MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.
Read MobileHelp reviews below to see what customers have to say about the medical alert provider.
The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.
MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.
MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them.
MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.
For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card.
This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like.
MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.
Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.
This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.
This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker.
This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.
The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month.
This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system.
This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular.
This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator.
This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port.
MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.
With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.
Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.
One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.
MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.
MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency. Features available will vary depending on the type of system and accessories used.
Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).
Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.
Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).
MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.
MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.
Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.
MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.
There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.
MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.
One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.
Call our recommended rep over at MobileHelp below.
MobileHelp Frequently Asked Questions
How does MobileHelp’s cost compare to other medical alert companies?
MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.
Does MobileHelp provide a money-back guarantee?
Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.
How much does MobileHelp’s equipment cost?
MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.
Does MobileHelp require a long-term contract?
No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.
Does MobileHelp offer an equipment warranty?
Yes, MobileHelp provides a lifetime warranty on all of its equipment.
Does MobileHelp offer fall detection?
Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.
Can MobileHelp work outside of the home?
Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.
Are MobileHelp reviews positive?
Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
As a disabled person, I thought MobileHelp would be the best option. I can't say their Sales Team was great, I think they talk too much, but the equipment itself was alright. Overall, it's been a positive experience.
Although the service is very good, and the devices let me be around my house without a problem, I think I'll have to cancel it soon. I have a cellphone, which to me is just as quick as this. I just can't afford this service right now.
The equipment was very good and easy to install. Their representatives didn't really have to sell me anything, because I liked it when I saw it on TV.
We haven't use it yet, but its seems to be fine. However, their Sales Team was excellent. The equipment was very good as well. It was packaged very well, and the instructions were very clear. There was no problem setting up and doing the test. Plus, it came very quickly in the mail.
My granddaughter figured out how to install the equipment for me. Everything with MobileHelp is fine, however, the Fall Detector button is too sensitive. I'm supposed to wear it outside my clothes, but it goes off when I'm not falling.
Bruce and Sonia Allman
They were very easy to talk to, and very responsive to my questions. On top of that, the equipment was easy to use. Luckily, I've been fine so far.
I purchased MobileHelp to be at different places alone, in case something happened. Although I haven't had to use it, I think the service is okay.
I'm very happy with MobileHelp. They helped me from the beginning. I couldn't decide what I wanted, and the representative gave me all the options that were available. After that, they came up with the one they thought is best for me. I was really impressed with how quick I received a call when the alert went off.
Thankfully, I haven't used it really, but I feel much more comfortable having that protection because I live alone. Besides, it's very easy to use. Their service was pretty straight forward as well. The man I spoke tow as very persuasive.
The representatives have always been very nice and they explained everything. I'm really pleased with the personnel there, and completely satisfied with the service.
I don't have the reps name that took care of us, but we had to call a several time for assistance, and they were great! My mother in law had to push the button a handful of times already, and with the lock box in place, the paramedics were able access the house very easily and get her the help she needed. The entire system worked just like it was designed.
They were very helpful in the beginning. Everything worked out perfectly when we used it. The only thing I'd say is that it's worth some money.
As a disabled person, this type of service is what I needed. I like that they delivered the equipment very quickly, and it was easy to install. The Sales Team was also very knowledgeable and professional.
The equipment was satisfactory, and the Sales Team was very good as well. We've only had it for a bit, but I'm glad it's there if we need it.
I've only dealt with their representatives a couple of times, and they've been really professional. The equipment was pretty self-explanatory as well. I set everything up within 10 minutes. When I tested it, they called me right away, so I'm 100% satisfied with it.
Although I haven't used the service, I can say that their representatives were just fine. Also, it was not hard to install the equipment. I'm very satisfied with them.
MobileHelp is Excellent! It was easy to install their equipment, and they're always willing to help. They're there when I need them.
I'm satisfied with the way it's operating. The idea of being able to test units is great. Plus, the system works quite well. All I can say is that I like MobileHelp.
This service is actually pretty satisfactory. I have talked to several other companies, and I can say he was very nice. He was very kind and considerate, and even knew what I needed in order to help my loved one. It's been such a positive experience.
I can't always be there for my mother, so I purchased MobileHelp for her. Now that she has it, I don't worry so much for her because it's worked out pretty good. Plus, their representatives were excellent. It just gives me the confidence that she's always safe.
I haven't had to use it yet, but when I called, the representatives were very helpful. Plus, it was very simple and easy to set up and use the equipment.
The devices are easy to use, and I've been happy with it so far. Overall, my experience with them has been very positive.
The Sales Team was very helpful. It wasn't hard at all to use the system either. Everything with MobileHelp is all good.
It was very easy to set up and organize the equipment, and the instructions were very simple to understand as well. The representatives were great, and they did an awesome job in explaining everything. They helped me through the entire process. Thankfully, I haven't had to use it, but it's great to use. It just makes me feel more comfortable being here by myself.
Their representatives were very nice, very good. The equipment itself was very simple to open and set up. The only problem I have is that the pendant is extremely sensitive. They're constantly on the phone, wanting to know if I'm alright.
The service has been just fine. Their representatives were very good as well, and the equipment was not hard to install. Personally, I think it's good to have MobileHelp if you have medical problems.
I'm very happy with it. The people I spoke with were very good and it was pretty easy to install and use. My roommate has a life of his own, and considering I was diagnosed with coronary artery disease, I decided I needed MobileHelp. I'm happy to be with this
I purchased MobileHelp for a family member because I work the evening shift, and she falls sometimes. The device itself is too sensitive. There would be an operator calling us when she's lying down, so I can't say I'm so satisfied with it. However, their representatives were great.
They've been very easy to work with! I grew up in a customer service oriented family business, and you don't find customer service much anymore. They have lot of customer service, so I was pleased with that. Plus, it was easy to use the equipment.
Other than how long it takes them to respond, they're fine. It wasn't hard to install the equipment, and the service is great.
My husband passed away, so I decided to find a mobile system that would allow me to get help in case something happened. So far, I haven't had any problems with them. I tested it and it seems to work fast. My experience with them has been very positive.
I drive alone a lot, so I purchased the MobileHelp device that offers a GPS service. It's not a problem, because I can wear the piece in the shower. The Senior House I live in has an alarm system in each room, however, this is much better because I can push the button and get help right away. I was very happy with the people I spoke with, so that was good thing. I only wish the service was cheaper.
It's excellent! The people I spoke with were very good. I recently purchased it, so I haven't used it, but I think the service is fine.
This is a very good thing; I feel comfortable with it. I had some concerns with my health, so I decided MobileHelp was the best option out there. The service itself is fine, even though I haven't had to use it yet. Their Sales representatives were also good, and it wasn't had to set up the equipment.
As far as I know, the units have worked just fine. I really didn't speak to anybody because I ordered it online, but the system itself was easy to set up. All I had to do was plug it in. I'm happy to have it here just in case I need it.
MobileHelp was half the price of another company that I was using, and it was easy and quick to put together. Plus, their salespeople were excellent and very helpful. That's a good thing for a person that lives alone like myself.
The Salesman I spoke to was very nice. I haven't had to use it, but so far, it's worked fine. I do have to say that the delivery was a little overwhelming. They delivered it until 10 o'clock at night.
They've offered a very good service so far. The people I spoke to were great and I haven't had a problem so far. A family member set up the equipment for me, and they didn't mention any issues.
MobileHelp was for me because I fall frequently. I needed something I could afford and still take with me away from home. The people I spoke with were great and very nice. They were very knowledgeable and knew what I had and how it's supposed to work. The gentleman that I spoke to was just so patient, kind and very nice. It's been fantastic!
It's easy to use. I had another system before, and all I did was push the button that I was wearing on my pendant and I could talk to them, but you can't do that with MobileHelp. The device works fine for me, however, I'm worried that it won't go off if I fall. I already dropped it a few times, and nobody came online.
The equipment is good and their people are great. Every now and then the alarm goes off by accident, and they come online to make sure I'm okay. I really appreciate that.
It was very easy to get started! I really haven't had to use it or anything, but I did test it. They called back immediately to make sure that everything was okay. Their representatives were excellent as well! They answered all my questions when I was trying to find out about MobileHelp.
So far, I haven't used it, but I'm happy that it's there if I ever need it. When it came to the Sales Team, they were good. They gave me all the information I needed.
MobileHelp's price is what made me go for them. To this day, the service has been excellent. The equipment is good and I didn't have a problem with it. So far, my experience with them has been very positive.
So far, we are very satisfied with MobileHelp. Since it's for a family member, we really didn't know if it really worked or not. Then it went off accidentally one time, and the representatives came online and were very nice. They just wanted to make sure she was okay, and that was really good.
The Sales Team was wonderful. I really liked them. Setting up the equipment was also a simple process. MobileHelp provided the directions on how to do all this thing. I'm very satisfied with the service.
I like it. The one I had before only was for my home, but this one is mobile, so I can just take it with me. Plus, the people I spoke to were nice. It was also easy to install the system. I can definitely say I'm satisfied with MobileHelp.
The Sales Team was very helpful and it was very easy to install. Although I haven't had to use it, it gives me a peace of mind.
My mother took a bad fall already, so I decided to get her something in case that happens again with nobody around to help. So far, the representatives have been great. Installing the equipment was easy, and everybody I spoke to was very helpful. Luckily, we haven't had to use it yet.
My daughter was worried because I'm alone most of the time, so she ordered MobileHelp for me. I think it's worked great for me! It wasn't hard to set up the system and the representatives were good. I'm very satisfied with this service.