Name: MobileHelp
Rating: 4.6

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Mintha Tidwell; Edith Allen

They are quick to respond and customer service is great. Every time I have spoken with someone on the phone they have been very courteous and pleasant.

5 years ago

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OLLIE BONNERT Stuart, FL

AFTER BEING TOLD THEIR WAS NO CONTRACT. I RECEIVED AN AGREEMENT TO SIGN, THAT DIDN'T HAVE THE LENGTH OR COST OF THE AGREEMENT. I CALLED & WAS TOLD TO PUSH # & I WOULDN'T LOSE MY PLACE & THEY WOULD CALL BACK. AFTER AN HOUR & NO CALL I CALLED. TOLD THEM I WANTED TO CANCEL BECAUSE OF THE ABOVE, IN ADDITION I WAS TOLD BY LEGAL IT WAS A CONTRACT/ AGREEMENT. RODNEY INSISTED IT WASN'T A, CONTRACT . HE TOLD ME IT WAS SHIPPED & I WOULD BE CHARGED. I CHECKED UPS & AT 3:30 PM THEY WERE WAITING FOR THE PACKAGE. IF IT ARRIVES I WILL RETURN IT, & NEVER RECOMMEND THIS COMPANY TO ANY ONE. READ ALL THEIR LEGALIZE & THEN YOU WILL KNOW WHY.

5 years ago

Reply from MobileHelp

Ollie,

We do not have a contract, you can cancel at anytime, which is why there is no length of time/cost mentioned on the document you received in the mail. As Rodney explained to you, what you received in the mail was the monitoring service agreement. Monitoring Service Agreement lists your emergency contacts, that you understand that you must contact MobileHelp to make any billing changes, that you understand if you want to cancel the service you must return the equipment and how the service works. You sign and return it stating that you understand those terms & conditions. However, if a subscriber elects not to sign and return it, then that is their prerogative, since it is not a contract. We attempted to explain this to you in a follow up call, but you had stated you had already sent the system back. We wish you had given us an opportunity to provide you our services. If you change your mind, please don't hesitate to contact us!

Best Regards,

MobileHelp

Jul. 16th, 2018

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Janell Medford, OR

Features that others didn't have, special price deal I was given for my Mom, good customer service so far, it was received quickly after ordering, very easy to set up

5 years ago

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Twrenn Virginia Beach, VA

Mobile help return my call promptly, answered all my questions and provided additional options. Essentially, they did exactly what they said they would do.

6 years ago

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Janice Sullivan Lakeland, FL

I paid up front $513 for 13 months of the base with the mobile unit along with a fall detect necklace and a bracelet. I accidentally pressed the fall detect a couple of times. I had the mobile receiver in my pocket. But the sound was so loud from the speaker that I could not understand them and they could not understand me. So they called me on my cell phone. Hey I can call for help on my cell phone without them! I called tech support 4 times over this issue and was finally told that they can't adjust the sound level on their mobile receiver speaker. So unless I fall on the plugged inbase unit, I can't communicate with them without using my cell phone. Before they got my $513, I was told that if I wasn't happy with it that it would be shipped back for free. Well, today I find out I get to pay for the shipping. Now isn't that insult injury! Buyer beware!!!

6 years ago Edited September 14, 2021

Reply from MobileHelp

Dear Janice,

We are sorry about the experience you described above. We did review your account and you hadn't contacted us since August 2017, prior to this review & cancellation put in the same day. If you were having an ongoing issue, we wish you would have contacted us so we would have had the opportunity to find a solution for you. Thank you again for your feedback.

Best Regards,

MobileHelp

Apr. 18th, 2018

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Jean sewell Kaaawa, HI

I had Mobile Help for almost 2 years and I got it for a different reason other than falling. I have terminal heart condition and can have heart attacks jokes in faint at any moment . I provided all of my medical history at the time I signed up along with doctors names hospitals medications taken and was told this would be transmitted to anyone who came to my aid so that they would be well informed as to where to send me who to call what to do ? That was not the case as I called the service the other day for an emergency and found out that neither responder firefighters and or ambulance had any medical history on me at all other than my address ? I wanted to be secure in knowing that if I was not conscious that the responders would have all my medical information and be able to act accordingly but now I am told I misunderstood. I did not need to pay $50 a month to push a button to have them do what I could do on my own by pushing my cell phone emergency button . If you just want someone to know when you fall and respond then this is probably a good service I wanted someone to know when I fell was unconscious and had all the background information to make informed decisions when they got to me ? The cancellation rate was rude and acted like I was unimportant and was uninformed on my own! Really . So I would suggest everyone have a false alarm just to see if you’re getting the service that you’re actually paying for before waiting years to find out you’re not getting what you’re paying for .

6 years ago

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FaithIvey

Customer Service was very helpful in getting process started. Explained everything thoroughly. No problems whatsoever. Very pleased with your company!

6 years ago

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Judy Halliday

I have had this service a a while and they have been great in responding, billing and all customer Service. I would certainly recommend them to anyone.

6 years ago

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Rosemarie Fontana New Port Richey, FL

Had an overly sensitive pendant , getting false alarms. Spoke to customer service and they sent me a replacement immediately. Always great customer service

7 years ago

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Betty

The whole idea of the service is excellent. It is a shame that you have one very major downside. The button on the watch and necklace is too difficult for an elderly person to press. So, our system is really worthless. My 97 year old mother in law cannot press the button on the watch or necklace. She can press it on the remote unit. I called to see if there were other items that we could try that would be easier for her to press and the answer was that we could pay for something different. Your advertisement should really show the truth. You have to be strong enough to press the button for it to work for you. or, you have to have someone who is stronger to press the button. You should work with the manufacturer to make the necklace and watch better for everyone. I will be glad to discuss this with you.

7 years ago

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Alice W Beaverton, OR

I had this and one night when I rely need it did not work I ended up in intensive care for 3 days and this was the 2nd unit of there's that I had the 1st one didn't work 2nd one didn't work and after I got out of the hospital and called them about it they sent me a new one they tested it at my house and the 3rd one didn't work either. and now they haven't even offered me any thing not even some of my money back as I had it for over a year and like I said did not work at all I was lucky I was able to get to my phone and dill 911 as I was bleeding bad . So will never trust them . Alice W

7 years ago

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clifford Starr Bernardsville, NJ

My mom live 1000 plus miles away from me. They are great at contacting me whne alarm goes off and at helping get me information I need to asses the situation,

7 years ago

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A Marie Caltagirone

I had a false alarm happen and they were at my door in less than 10 minutes. I feel very confident especially when I am away from home, I know help will be whereever I am when needed. Terrific product and best friend.

7 years ago

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Isabelle Schmidt

I've never had to use the system for help, thankfully. But I do know the GPS system works because on a couple occasions, I've accidentally activated the alarm and the service has located me wherever I was. Good to know!

7 years ago

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John Mazza Savannah, GA

We have been very pleased with your product and the services you have provided since we purchased. Follow up has been great and response time has been exceptional.

7 years ago

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John Mc

I search my brain, looking for a way to improve upon the system, and I can't think of anything to add or change! Mobile Help thought of Everything!!

7 years ago

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Ronald Marx Flanders, NJ

Overall good experience so far, but in my opinion, the time it takes for someone to answer an alarm is too long. Sales rep told me it would take 15-30 seconds. After I got the unit, customer support told me the average time is 90 seconds. Based on 2 tests I ran, the 90 seconds seems accurate. Since I already have a landline based system that takes 1/2 that time, I sent the MobileHelp system back. Yet to get a refund, lets see..........

7 years ago

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Brandon Hess

MobileHelp provides an incredible service that's allowed my elderly mother to feel more comfortable and safe in her daily life. Easy to set up and amazing customer support.

7 years ago

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Richard Pittsburg, CA

Easy to use. Battery life not long enough

2 months ago

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Diane Saint Paul, MN

Good price, fast delivery, easy set up, easy cancellation

3 months ago

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Chip Gleaner Green Valley, AZ

Ease of use and great customer service. Unit hs easy setup

3 months ago

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Mark Magnusson Chicago, IL

Easy to deal with, order, and comes fully set up

3 months ago

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Verified Customer

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Bob P. Falls Church, VA

The convenience of set-up and use was the most striking.

6 months ago

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Verified Customer

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Walt Kannapel Rochester, NY

Works FINE - Monitoring very responsive!

6 months ago

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Renee Panhandle, TX

System is easy to use. Charging station is convenient and small.

5 months ago

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Robert Hearne Lewiston, ME

Too much paperwork. I thought the offer included 30 day trial before charging the one year fee to my credit card.

5 months ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for any confusion regarding our risk free trial period. We do provide a full refund for any cancellations completed within 30 days of the start of coverage. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Customer Care team is always happy to answer any questions or concerns you may have about your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 22nd, 2023

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Sonja Kalona, IA

I like the reliability and support services provided by MobileHelp

5 months ago

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Verified Customer

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Kimberly Scottsdale, AZ

I’m disappointed that I have to take off the monitor daily to recharge the battery.

9 months ago

Reply from MobileHelp

Hi Kimberly, We have received your review and we apologize for any inconvenience you are experiencing due to battery life. We do recommend placing the mobile unit on the charger every night to make sure it has a full charge when you start your day. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to look into this with you and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jul. 19th, 2023

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Verified Customer

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Doug Fairbanks Hartland, MI

System works well, even out in the woods

9 months ago

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Verified Customer

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Texas Tom Helotes, TX

Works well. Professional staff. Recommend.

9 months ago Edited August 2, 2023

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Verified Customer

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Jennie Montgomery, AL

I like the fact that it can be used in any emergency!

9 months ago

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Verified Customer

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Lynn Akron, OH

Great alert button and reasonably priced ! Would recommend highly !

9 months ago

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Verified Customer

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Patricia Columbus, OH

This is very reliable, and makes me feel safer

9 months ago

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Verified Customer

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Dan Austin, TX

Quick response, easy to use. Very happy so far.

9 months ago

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Verified Customer

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Janice Wermuth Pacific Grove, CA

Easy to use. Very sensitive! Makes me feel safe.

9 months ago

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Verified Customer

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Fred Parker Houston, TX

The necklace fob keeps sending me false alarms. There needs to be a way to set sensitivity on it.

10 months ago

Reply from MobileHelp

Hi Fred, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 21st, 2023

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Verified Customer

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Lenore Ocala, FL

I like the fall detection and the Micro necklace.

10 months ago

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Verified Customer

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Sherry Green Pensacola, FL

I like the professionalism and value also peace of mind

10 months ago

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Verified Customer

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Ray Rodgers DeLand, FL

Prompt delivery of equipment. Excellent customer service.

10 months ago

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Verified Customer

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Priscilla Washington Florence, OR

Immediate response and quick to arrive..

10 months ago

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Verified Customer

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Edward Ocala, FL

I liked everything. Esp. the technical help people

10 months ago

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Verified Customer

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Ronnie Kissimmee, FL

Easy set up test work great, have not tried real emergency

10 months ago

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Verified Customer

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Sheri Caudell Fresno, CA

So far have been very happy with the response time.

10 months ago

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Verified Customer

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Roxsand Tucker Brooklyn, NY

Quick response time and friendly service.

10 months ago

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Verified Customer

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Susan Earle Syracuse, NY

Disliked that the "fall" button went off when I didn't press it. I now don't use it.

10 months ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for the issues you have experienced due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 5th, 2023

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Verified Customer

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Barbara Englishtown, NJ

Excellent product and efficient service.

10 months ago

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Verified Customer

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Deanna Peachtree Corners, GA

Excellent product and excellent customer service!

10 months ago

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Verified Customer

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Margaret Figgins Woodstock, VA

It is a comfort to know that help is there when I need it.

11 months ago Edited June 5, 2023

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Verified Customer

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Nina Baltimore, MD

Excellent customer service and support. Would recommend.

11 months ago

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Verified Customer

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Charles Lake Crystal, MN

just what i needed can be more independent

11 months ago