Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous

The people were very informative and the device was tested when we got it. It’s a sense of security.

3 years ago

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Verified Customer

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Frederick

When I first got it, I accidentally called the emergency and they came out twice. They are very good.

3 years ago

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Verified Customer

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Grace

I do not like the fall alert. It keeps giving me false alarms but they always call at the right time and help me.

3 years ago

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Verified Customer

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Edward

I’ve tested it three times and I’ve had no difficulty. They’ve taken care of everything. It really does the job as advertised.

3 years ago

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Verified Customer

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Anonymous

I can have it with me anytime I have a fall, even in my bathroom, I have someone I can call that cares.

3 years ago

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Verified Customer

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Helen

Mobile alert device does exactly what it is supposed to do. They’ve been very responsive and easy to get a hold of.

3 years ago

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Verified Customer

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Linda

Customer service did a good job and when I decided to return it because I didn’t think I really needed it, they sent me a shipping label.

3 years ago

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Verified Customer

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Anonymous

So far so good. The first time I used it, I pushed the button by accident. The fire department came really quickly.

3 years ago

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Verified Customer

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Richard

I like the bright light on the device so I can see it at night. One time I had to use it and the response was good.

3 years ago

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Verified Customer

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Barbara

If I have a problem, mobile help is always there with me. I like everything. The equipment is really good.

3 years ago

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Verified Customer

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Brenda

I like it because it’s here in case I need to use it as a safety factor. I am trusting them but I haven’t used it this year and yet it is charging me.

3 years ago

Reply from MobileHelp

Hi Brenda! As long as you have the equipment, the service is active and the billing continues. If you have any other questions, feel free to contact us at 877-827-6207.

Aug. 11th, 2020

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Verified Customer

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Johnny

Customer service was very prompt and responded back and checked on the connections when I set it up.

3 years ago

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Verified Customer

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Deborah Columbus, OH

Customer support is very well maintained. They take care of their customers which is very satisfying.

3 years ago

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Verified Customer

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Brian Monroe, MI

It notified when I needed to be notified about my father the day he died. It is very prompt service.

3 years ago

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Verified Customer

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Anonymous Janesville, WI

The peace of mind it gives you is great. They were very helpful with set up, answered all my questions promptly.

3 years ago

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Verified Customer

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Arline Delray Beach, FL

Seemed very good and helpful during the process of trying to get it together. It is as powerful as other companies.

3 years ago

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Verified Customer

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Gary Stenger Poplarville, MS

The man I spoke with on the phone was courteous and well spoken. Explained the product well and did not ramble on and on.

3 years ago

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Verified Customer

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Randolph M. Hall, M.D. Redwood City, CA

Service, equipment quality, economics, and unanticipated help when needed. Compared all competitors!

3 years ago

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Verified Customer

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Marlies Sarasota, FL

Because they use a locked box for the key, which can save hundreds of dollars of damage to your home in case of emergency.

3 years ago

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Verified Customer

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Lucy Milligan Lake Wales, FL

as of now, have not had to use the system for help,, but customer service has been helpful and courteous

3 years ago

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Verified Customer

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Patricia Bronson Cincinnati, OH

With the full package of equipment you are connected in your home, outside your home and away from your home.

3 years ago

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Verified Customer

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Richard Storlie Waterloo, IA

Reasonable rates, friendly staff, fast delivery of product, great customer service, ability to select bracelet or necklace equiment

3 years ago

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Verified Customer

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Rodney Kinney Farwell, MI

Just got unit for mother and no issues so far , Paula was awesome to work with as well as techs for setup .

3 years ago

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Verified Customer

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Susan Racek Solon, OH

The company has the nicest, most caring people and have always been able to help me in a timely manner!!

3 years ago

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Verified Customer

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Teresa Roseburg, OR

Because they are understanding while we are adjusting to the device...Very respectful also, they have a heart.

3 years ago

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Verified Customer

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Dee wychoskie Pittston, PA

By accident I pushed the button and the response was quick,which means alot should something really happen

3 years ago

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Verified Customer

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Cynthia Smith Delaware, OH

Overall, everything is good—quality of product, service, response. But the product is a little confusing to my parents

3 years ago

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Verified Customer

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Denise Milton, DE

Thankfully I haven’t needed to activate it. However, I especially feel safe being able to wear the bracelet in the shower.

3 years ago

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Verified Customer

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Carol Rowland San Antonio, TX

I haven't had an opportunity to use the service. But it was received quickly and was easy to set up and test.

3 years ago

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Verified Customer

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Arie Etta Higgins San Antonio, TX

The product is as good as stated. So far no problems have come up. It even lets you know when power outage occures.

3 years ago

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Verified Customer

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Dewanda Hicks Las Vegas, NV

Fast and reliable response to the alarm. Very pleasant people who helped me with the alarm that went off accidentally.

3 years ago

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Verified Customer

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Robert Dutton Brooklyn, NY

Its so much better than my last service. Equipment works well. Operators are very nice on the phone.

3 years ago

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Verified Customer

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Ronald Mallow Frederick, MD

We have found the response time to b very good and the reps very patient and helpful when asked about the service.

3 years ago

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Verified Customer

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Marie Peraino Lady Lake, FL

In the short time that I have mobile help my fall detention has had 6 false alarms each time I had quick response.

3 years ago

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Verified Customer

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S Singles Huntsville, AL

Responed very quickly several times for my mother when she was having a stroke. Very easly to deal with.

3 years ago

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Verified Customer

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Jeanette Shakopee, MN

They react really fast. One time we didn’t know how to shut it off and we had service here rigth away.

3 years ago

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Verified Customer

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Autumn Greensburg, PA

My mother feels more secure when she is wearing it. It is very evident when you test it that the test went through.

3 years ago

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Verified Customer

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Mary Omaha, NE

My questions have always been answered promptly and I like the fact that it I always available. I feel very confident.

3 years ago

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Verified Customer

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J Plaistow, NH

The fall button is not worth it to me. I pick it up and it is set off. I lean against the table and it set off. I fall in the backyard and it does not go off.

3 years ago

Reply from MobileHelp

Thank you for your feedback. We would love to speak to your to discuss and review your alarms. Please give us a call at 877-827-6207. We look forward to speaking to you.

Jun. 19th, 2020

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Verified Customer

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Donna New Port Richey, FL

Seems to be a good deal. The representative are fine and able to answer questions. There is nothing I dislike.

3 years ago

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Verified Customer

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Anonymous Apache Junction, AZ

When I test it everything is fine. I have a variety of choices because I have the full array. It is comforting to have backup.

3 years ago

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Verified Customer

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Jan Boynton Beach, FL

Not completely pleased. The other day, they did not respond quickly enough. I fell down in the bathroom and they didn’t come on quickly. I couldn’t believe it took them that long to respond. I wanted better support.

3 years ago

Reply from MobileHelp

Hi Jan,

We are sorry to hear about your experience, as that is not typical with our service. Please contact us at 877-827-6207, Option 1 or email [email protected] so that we may review your account and reach out to you.

Jun. 20th, 2020

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Verified Customer

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Gwynn Roxboro, NC

The device is accurate and responsive. They are prompt with responding and getting everything cleared up.

3 years ago

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Verified Customer

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Cindy Troy, MO

I use it for my mother and she has received good help when she has to test the device. They are very responsive.

3 years ago

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Verified Customer

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John Fort Scott, KS

You guys are awesome. I like it all. Yesterday when I had my seizure I used it they were able to help out.

3 years ago

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Anonymous Balaton, MN

The people are always willing to answer my questions. I haven’t had to use it in an emergency yet but I have tested it.

3 years ago

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Verified Customer

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Margaret Richmond, VA

It could be a little expensive but other than that I am satisfied. I like that it is there if I ever need it.

3 years ago

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Verified Customer

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Yasmin Irvine, CA

It’s been good. It is peace of mind for me. I live alone and it is a good back up plan in case of an emergency.

3 years ago

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Verified Customer

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Judy Chehalis, WA

They respond to my alarms even when I don’t know it is going off and it goes off easily because it is too sensitive which is too bad because I really like.

3 years ago

Reply from MobileHelp

Hi Judy,

Give us a call at 877-827-6207, Option 1, we would be happy to go over ways to reduce false alarms with your fall detection pendant.

Jun. 20th, 2020

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Verified Customer

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Nancy Hoschton, GA

Every time I’ve called, they’ve been able to help. It gives me the feeling of security, which is the best part.

3 years ago