Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Terry Denver, CO

Customer service was excellent and prompt.

5 months ago

check_circle

Verified Customer

star star star star star

Phyllis Saratoga Springs, NY

Very courteous and professional professional

5 months ago

check_circle

Verified Customer

star star star star star

Robert Reynoldsburg, OH

EXTREMLY HELPFUL AND KNOWLEDGEABLE ABOUT NEEDS.

5 months ago

check_circle

Verified Customer

star star star star star

Louise Albuquerque, NM

Great equipment great service Professional staff

5 months ago

check_circle

Verified Customer

star star star star star

Kathy L Orlando, FL

She was very helpful. And very pleasant to talk to

5 months ago

check_circle

Verified Customer

star star star star star

Todd Lafayette, LA

Service is prompt and on time. Feel really comfortable

5 months ago

check_circle

Verified Customer

star star star star star

Rob Sumner, WA

Appreciate the automatic fall detection feature.

5 months ago Edited October 25, 2023

check_circle

Verified Customer

star star star star star_border

Paul Las Vegas, NV

System seems to be working fine let's hope it works when I need it

5 months ago

check_circle

Verified Customer

star star star star star

Sharon Langdon Malone, NY

Drop feature is very touchy. Training over phone was very good.

5 months ago

check_circle

Verified Customer

star star star star star

David Reynolds Humble, TX

Their response was very good and customer service is quite good.

5 months ago Edited October 25, 2023

check_circle

Verified Customer

star star star star star

Sari Nims Laguna Woods, CA

This device and service are very efficient. One more thank you to AI!!

6 months ago

check_circle

Verified Customer

star star star star star_border

Diane

Ease of understanding system was paramount. The reassurance of the trial period too

6 months ago

check_circle

Verified Customer

star star star star star

Susan Sysler Brooklyn, NY

Excellent service quick and efficient even when a false alarm

6 months ago

check_circle

Verified Customer

star star star star star

jerry ruediger Cleveland, OH

Excellent response great customer service easy to test and use.

6 months ago

check_circle

Verified Customer

star star star star star

Randy Cabot, AR

I like the service and the people are responsive and friendly

6 months ago

check_circle

Verified Customer

star star star star star

Jean Bellevue, WA

Very responsive when my mom fell yesterday and help was activated immediately.

6 months ago

check_circle

Verified Customer

star star star star star

Liane New Cumberland, PA

Everything from the initial contact to receiving my equipment went smoothly.

6 months ago

star star star star star

Wanda Newaygo, MI

It was a little confusing for me as I am not that good with the computer but Matthew P was a HUGE help .

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Don DeWitt, MI

My wife doesnt like it. Its too sensitive, goes off in her purse, or if she sets it down on the car seat, as if she has fallen!. Now it stays home on the charger. Im sorry I wasted my money on it all up front!

9 months ago

Reply from MobileHelp

Hi Don, We received your review and we apologize for the issues you have experienced due to the automatic fall detection. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 30th, 2023

check_circle

Verified Customer

star star star star star

Darren DiLorenzo

Great product. Order process and set-up process was very smooth. Customer service was great.

9 months ago

check_circle

Verified Customer

star star star star star_border

Judith Marblehead, MA

I have not yet used my mobile help for an emergency so therefore unable to answer most of your questions.

9 months ago

check_circle

Verified Customer

star star star star star_border

James Upper Marlboro, MD

Quick response, but didn't contact me 1st, only contacted my emergency number, tried cancel but the ems came anyways

9 months ago

check_circle

Verified Customer

star star star star star_border

Valerie Portsmouth, NH

Unhappy that I had to return equipment which I had never ordered. Happy that customer service was good.

9 months ago

check_circle

Verified Customer

star star star star_border star_border

Cyndie Hess Tacoma, WA

Good customer service from rveryone but the technical rep I spoke with. He didn't have much interest in helping and was abrupt on the phone.

9 months ago

Reply from MobileHelp

Hi Cyndie, We received your review and we apologize for any inconvenience you have experienced. We will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 28th, 2023

check_circle

Verified Customer

star star star star star

Martha

Nothing to dislike at this point. It’s a nice device; just charge it up every few days.

9 months ago

check_circle

Verified Customer

star star star star star

Brenda L Hartselle, AL

I fell a week ago and someone was calling within 30 seconds. They had help here within 10 minutes.

10 months ago

check_circle

Verified Customer

star star star star star

Mickey

The service is excellent and reliable. Will definitely continue with the service.

10 months ago

check_circle

Verified Customer

star star star star star

Kelly Shoultz Flint, MI

I am extremely happy with the service and the friendly representatives. Highly recommend!

10 months ago

check_circle

Verified Customer

star star star star star

Richard Clearfield, UT

Haven't had to use it yet. A couple of false alarms but they responded right away.

10 months ago

check_circle

Verified Customer

star star star star star

Dana Sunshine Buffalo, NY

The customer service reps are very personable & answered any and all of my questions or concerns.

10 months ago

check_circle

Verified Customer

star star star star star

Elizabeth Dundalk, MD

so far all has been well. I have pushed the button in error 3 times and they were very pleasant.

10 months ago

check_circle

Verified Customer

star star star star star

Kristie Bruce Myrtle Beach, SC

Easy setup and peace of mind knowing if in an emergency, help is a press of the button away.

10 months ago

check_circle

Verified Customer

star star star star star

Nancy Virginia Beach, VA

The customer support folks answered all of my questions. I fell Saturday and it worked perfectly.

10 months ago

check_circle

Verified Customer

star star star star star_border

Richard Grayslake, IL

It is light weight, charges fast. I wish the necklace was made of a different material so it would not hold water.

11 months ago

check_circle

Verified Customer

star star star star star_border

Orva Phillips Spokane, WA

So far it meets our needs it did go off once when she was sitting doing nothing But nothing is perfect

11 months ago

check_circle

Verified Customer

star star star star star

Marilyn Saul Phoenix, AZ

Lanyard just the right length so that I don't set it off when carrying groceries, cats, etc.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Margo

I'm concerned that the green light keeps blinking constantly while I'm at home. It seems to take too long for the operator to get in touch with me when I call.

4 weeks ago

Reply from MobileHelp

Hi Margo, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 22nd, 2024

check_circle

Verified Customer

star star star star star

Laura

Mom adjusting, you've been very patient. Couple of false alarms and you got a hold of me very quickly.

4 weeks ago

check_circle

Verified Customer

star star star star star

Brian

The service when setting up was very professional and helpful. Answered all our questions and made us feel important.

4 weeks ago

check_circle

Verified Customer

star star star star star

Dennis

Easy to set up and Customer Service was helpful. So far, everything is good and have not needed to trigger the service

4 weeks ago

star star star star star_border

Chris Fernandina Beach, FL

As her son, I think it's great. At first she was saying 'NO', too heavy. After I got her to wear the necklace for a day it became a keeper. Relief on my end. Thanks!

5 months ago

star star star star star

Charlotte Arnold Hood River, OR

Easy to work with and very quick to respond to my mother’s two “false alarms”! Makes me feel confident and makes Mom confident as well!

5 months ago

star star star star star

Loretta Framingham, MA

Recently purchased the unit. Everything seems to be OK. Have not had a chance so use it other than one test performed by me, which was fine.

6 months ago

star star star star star

Pam Gay TX

We received it quickly! Was easy to set up! My mother (and myself) feel more secure now that she has it! It’s a Godsend! I am so grateful!

6 months ago

star star star star star_border

Felix Philadelphia, PA

Very responsive to calls. Sometimes the button will be pressed by accident. When you push to cancel; it doesn't cancel and will go to the call center.

8 months ago

star star star star star_border

Maribel Medina Placentia, CA

So far Service itself has been good. However, not so satisfied with having my mom recharge the device every other day. Battery life needs be improved.

8 months ago

star star star_border star_border star_border

Anne Roberson Charlotte, NC

I have not had to use your service since I bought into this service I tried to contact 2 days ago and could not I have misplaced the box with the instructions on how to use your machines..Judy M recomended you to me..Please contact me

8 months ago

Reply from MobileHelp

Hi Anne, Thank you for taking the time to contact us regarding this concern. We are constantly looking for ways to provide our customers with the best possible experience and peace of mind while using our equipment for coverage. We value your feedback and we are glad to see that you were able to connect directly with our Technical Support team for assistance with your inquiry. Please do not hesitate to get back in touch with us if you have any additional questions or concerns. You can reach our Technical Support team directly at 877-827-6207.

Aug. 2nd, 2023

star star star star star

Gerda Versailles, KY

It has worked fine. We have the fall alert and it goes off more than my mom would like (when she's sleeping), but she is able to cancel it.

8 months ago

star star star star_border star_border

Barbara Lake Oswego, OR

I may have a battery problem. I’m Needing to charge too often. This does not give me the piece of mind I purchased this for. I don’t want it to fail while I am out and about.

8 months ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for any inconvenience you are experiencing due to battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 26th, 2023

star star star star star

Marcia Grand Rapids, MI

my mom fell at 2am the fall monitor worked flawlessly. I'm 10 Min from her residence. when I got there the paramedics. were already in her Room.

8 months ago