Name: MobileHelp
Rating: 4.6

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Verified Customer

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Kenneth Clausen Poplar, WI

My balance isn't as good as it used to be, so I wear it all the time. I haven't had to use it, but I have tested it a few times and it works fine.

7 years ago

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Verified Customer

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Carol & Charles Cordova Gilbert, AZ

I have fallen eight times in one year, so it was time to get a system. They company is very good because they call back immediately.

7 years ago

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Verified Customer

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Suzanne Word San Antonio, TX

My system was making calls for help when I had not personally done so. Mobile Help was very good to exchange the units for me, and I have had no trouble since.

7 years ago

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Mary

My mom is a first-time user. Like it so far.

3 weeks ago

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Gerald Phoenix, AZ

I am a new customer and to date all has been easy to install and understand. the sales person was precise in her explanation and reassuring that the unit would have a comforting effect on me ,which it has done.

9 months ago

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Sandy Carnegie, PA

I spoke with Summer several times before making my final decision as to what was best for my mom. She could not have been more helpful and informative. There was no “high pressure” to have me make a quick decision. We’ve since called customer service with various questions and have been equally happy with the response.

9 months ago

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Dabbie Davis Marietta, GA

Jessica was great. She listened carefully, answered all my questions, suggested alternatives and followed through on all troubleshooting. I am very happy and satisficed with her level of support.

9 months ago

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Diane Cooke Las Vegas, NV

I've only been apart of the medical alert family. So far I've been feeling safe & cared for a little so u guys keep the faith. And love shine signed your alert customer Diane LCooke

10 months ago

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Peggy Minneapolis, MN

I often have dizzy spells and finally fell during one major spell, plus I have a major heart condition. It really scared me, so I decided it was time to get medical alert. Since I am alone most of the time, I now feel so much safer knowing someone is available to help with wearing the medical alert necklace. with fall alert.

10 months ago

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Verified Customer

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Karen Duluth, MN

I'm very happy so far with the quality of this product. I live alone so it's important I have something if I happen to fall or have any other issue. I would recommend this to anyone.

11 months ago

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Verified Customer

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Kathy Ogburn Denton, TX

So far things are going great. My mother has accidentally set off the alarm a couple of time and y'all are very responsive and understanding. I'm confident that she is in good hands with MobileHelp. Thank you.

11 months ago

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Verified Customer

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Harley

I would rated a 5 but the service does not work in mountainous areas, where ATT doesn't serve. We are on verizon, just can't believe your service can't work off Verizon. Other than that, great product easy set up...but dad hasn't used yet because he is living with us and the ATT doesn't work in my area

11 months ago Edited January 10, 2024

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Verified Customer

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Haydee Queens, NY

I feel so secure with this service. I accidentally knocked the gadget and there was a very fast response that I was able to cancel promptly speaking to a person. I definitely would recommend this service .

11 months ago

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Verified Customer

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M L

Scott was very helpful when deciding which unit to purchase for my mom. Emergency response so far has been good as well as customer service. However, my mom fell twice and the micro mobile device 5.0 lite necklace did not detect both falls (I know it’s not 100% proof). However, it detected other accidental mishaps when she didn’t fall. Unit needs charging every 2 days (very inconvenient) as opposed to 3-4 days. Setup was pretty easy & merchandise arrived pretty fast.

11 months ago

Reply from MobileHelp

Hello, We received your review and we apologize for the issues you are experiencing with the automatic fall detection pendant. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues and provide you with any equipment replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 10th, 2023

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Verified Customer

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Michelle Christensen Chanute, KS

Impressive customer service and quick delivery. So far my mom is liking it, she says it makes her feel safer, ie; she did something to set it off on accident and mobilhelp was checking on her immediately.

11 months ago

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Verified Customer

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Madge Oklahoma City, OK

Very sensitive. Putting linens on shelf. Put towels on shelf, stepped on stool onto floor and bent over to pick up sheets - alarm sounded - fall detected. I now move slower.

11 months ago

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Verified Customer

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Barbara

I like the peace of mind, knowing we are somewhat protected. dependent seem to be a little sensitive to movement. It may bump against my chest and I get a fall alert. I would like it to be a little less sensitive.

11 months ago

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Verified Customer

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Deborah Arlington, MA

I wear my device during the day. It is quite sensitive. I get a vocal alert if I bend over to far to lift something. Very simple to follow the instruction to push and hold the large button.

11 months ago

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Verified Customer

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Rick Martin Rock Hill, SC

They were quick to answer the initial inquiry and very clear about what they offer and up front about costs and services. Upon verification of my order and payment the delivery was prompt and setup easy.

11 months ago

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Linda TX

quick response after fall activation! Pleased

1 month ago

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larry bursey Waynesboro, VA

At least I got somebody who can help me while alone

1 month ago

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Kim Pompano Beach, FL

Excellent 👍 product ! Very easy to use!

1 month ago

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Verified Customer

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Ted

Seems to work . I have had a couple of false but we took care of them. I do need to complete some emergency contact numbers for you all and get that to you. bottom line I and my dog "Molly" are happy and feel safe. :-)

1 year ago

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Verified Customer

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Kathleen Corona, CA

the only problem was some of information on my husband was entered wrong and we made another call and got it corrected. Otherwise everything else was businesslike and produce so far is helpful for what it is designed for. Thank you. Kathleen Taylor and William Taylor

1 year ago

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Verified Customer

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P. Thomas Beauregard Cumberland, RI

I have difficulty with clear/concise response- I spend too much time- hence, the reason I rarely answer a survey. I did travel some miles away from my home into Connecticut and accidently activated the call button- it worked.

1 year ago

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Verified Customer

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Sandra Houma, LA

I have had the system for over a month. It was easy to set up and I have worn pendant almost all of the time. I have accidentally set off alarm 3 times, but it was very easy to cancel. I hope that I never have an emergency, but feel safe and confident knowing that I have the pendant or bracelet on.

1 year ago

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Verified Customer

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Betty Keating Saint Augustine, FL

I loved how helpful they were with all my questions, I had never had a monitor like this before, and now that I am a widow, had all kinds of questions. They answered all m of them in a manner that I could understand. Love this company!

1 year ago Edited May 15, 2023

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Verified Customer

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Darleen Scott City, KS

The guy on the phone was very helpful and not at all judgemental so it was a great experience ordering the thing. I honestly think anyone who lives along should have MobileHelp. Accidents can happen anytime to anyone not just us old people

1 year ago

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Verified Customer

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Ardella IA

Everything from ordering to set up to use of the Mobile Help device has been amazing. Living in a rural area where cell service isnt the best and without a landline, we are very pleased that Mobile Help has the ability to ensure the safety of our Mom. Mobile Help has given us the peace of mind knowing she's in good hands.

1 year ago

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Verified Customer

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Michael Russo Salem, NH

Great features for the products. The web portal makes it easy to use and to have a lot of information available and keep up to date. Customer service was very helpful and friendly. The fact that they are based in the US was one of the reasons we selected MobileHelp. There are different products available to change to as our needs change.

1 year ago

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Verified Customer

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Brian shimizu Denver, CO

I did not care for the first person I spoke with regarding a system. The second time I called to order a system, I had a pleasant experience with the person who helped me. I have called customer service several times within the first month after receiving the pendant. The service was very good each time. They were helpful and friendly. The one downside so far is that the pendant needs to be charged more often than I was originally told.

1 year ago

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Verified Customer

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Tom Sicklerville, NJ

Customer service was great in providing all the information when inquiring. I was desperate in finding a company and they were quick with delivery. Set up rep was great and patient. Alarm has gone off and their response is quick. I feel at ease now knowing my mom now has quick access to help.

1 year ago

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Verified Customer

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Pamela San Antonio, TX

I especially appreciate the pad lock on my front door so if I ever need emergency assistance, my front door won't have to be broken down. Instead, the lock can be open and a front door key is inside. Setup was easy and not complicated. What can be easier!

1 year ago

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Verified Customer

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Jonny Everett, WA

At 12:30 am, my wife fell down and I was unable to pick her up. We have no other family members living with us. In ~ 15 minutes, there were three fire/medical personnel at our home and lifted my wife up. I'm very happy we had MobileHelp.

1 year ago

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Verified Customer

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Shirley Lake Worth, FL

Mother fell outside watering her plants, hit the back of her head and blood everywhere. Her device went off T-Mobile help called me within seconds security end from our complex and 911 came resulted in a few scalp staples and cat scan. Thankfully she is ok! Mobile help your response was perfect! So happy we have you! June for S Fletcher

1 year ago

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Monica Romeoville, IL

When you call the person who is the relative or person to be called if no answer by the person who needs help please give info as to what the problem is, Otherwise the help was fine but need person calling needs to talk louder so person being called can hear them,

1 year ago

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Holly Wilmeth Fountain, CO

Excellent customer service. Had trouble with cell reception in area we wanted to use device. Customer service spent considerable amounts of time with me troubleshooting the first device and the subsequent model that was sent out. Older .odel was more compatible with cell towers in the area. Very patient and courteous!

1 year ago

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Rebecca Toledo, IA

MobileHelp has given me quite a lot of security, and confidence in my being alone in my home. I fall quite frequently, but I'm no longer afraid of falling and not getting help. I really couldn't be more pleased with the accuracy or the cost.

1 year ago

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Gregg Miller Brookfield, WI

The original sales of the first device was all wrong for my situuation. I know you fully disclosed the fall sensor is not 100 % accurate but it has already missed on fall and came on twice on times that were not falls. The worries me a bet.Your tech. people have been great and otherwise all ok. 5 accurate

1 year ago

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Lorna Henderson, NV

Your rates are very affordable to middle income families like mine. I compared your rates to other companies and for the same identical service, yours was the one I could afford to pay for my son who needs the pendant in case of emergency since he is unable to speak when he has a seizure.

1 year ago

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Zandra Winter Springs, FL

I didn't know it until a couple hours ago but it was not working .I had to call tech support and they said it don't show it was even set up right. I had to have someone else set it up and I seen them do it and heard was working. But I guess it wasn't plugged in properly .it is now working fine .thanks to a very patient tech support person

1 year ago

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Peggy College Station, TX

The personal attention and advice/suggestions are greatly appreciated. The various helpers are all well trained and knowledgeable in their various fields. I feel that their directions have helped me recover quicker. I intend to keep on doing the exercises and tasks recommended

1 year ago

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Scott Hughes Alexandria, VA

I bought this system for my mother. MobileHelp was helpful from the start! My mother has inadvertently set of the wrist pendant a couple times and the call staff is very attentive and understanding. It is easy to set up and I'm very happy with it. I 100% endorse this company!

1 year ago

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Rosemary Cleveland, OH

The staff there is very courteous and helpful. I like the fact that the pendant has the ability to notify the emergency group of I fall and that it has the ability to notify Mobile Help where I am if something happens when not at home through a GPS

1 year ago

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John Orlando, FL

This company was so helpful in making me feel at ease with my father being home alone after my mother passed away. Affordable and worth it to have peace of mind knowing of my father falls someone will be notified immediately. If The necklace detects a fall it talks to him first to see if he needs help, calls us then then 911

1 year ago

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Sue Homosassa, FL

All my calls have been false alarms due to my husband's unsteady gait, but the call was immediate from the help center. I find this reassuring that there would be immediate help if there were a fall while I (wife) am away from the house.

1 year ago

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Carol Wisconsin Dells, WI

So far I am very pleased. Customer service is excellent. The equipment is nice and easy to use. Testing the system is easy and goes through each time I try. I have not had to use it for an emergency, so hard to predict, but I feel pretty confident that it will work as expected.

1 year ago

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Gladys (client), Kim (neighbor) Benton Harbor, MI

My hearing impaired neighbor was never able to hear the response team talk to her through the device. She fell and was trapped between a wall and her tub. Another neighbor and I found her 5 hours after her fall. She was wearing her MobileHelp neck fob that detects a fall. I called MobileHelp to inquire if a fall was registered. They said she fell at 9:47 am and declined help. That can not be true because whenever i was with her testing the device she couldn't hear what was being said by the MobileHelp employee. I was assuming they would send the ambulance if they could not understand what was happening on my neighbors end. I was to be the next person they called, I wasn't. Very disappointing!!!

1 year ago

Reply from MobileHelp

Hi Kim, We received your review and we are sorry to hear about this recent fall. We certainly hope that Gladys was not injured, and is able to recover quickly. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our emergency operators will err on the side of caution and contact local authorities when there is no response after an alert is received. An alert will also be cancelled upon the user's request if there is no emergency. We will be happy to look into this incident for you. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Feb. 3rd, 2023

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Clayton Wayne, NE

Like that the pendant is small and I hardly notice I'm wearing it. I like that I can weekly check to make sure it's working properly. It's so easy to check. I like that it has a GPS so that my location will be available if I need help and can't vocalize.

1 year ago

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Joseph Reston, VA

It appears to be working well, and I feel very comfortable having it. The fall protection seems almost too sensitive. If it flops slightly as I pull it out from under a shirt or jacket to be outside the clothes, it sometimes goes off. Also the low power seems to have gone off two times at about 5 A.M. If it actually is about to fail, that's fine, but if it is low but not failing I would prefer it go off at a more reasonable hour.

1 year ago