Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade.

MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.

Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.

MobileHelp offers low monthly monitoring fees, ($19.95 per month), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment.

Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.

MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.

For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.

Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.

MobileHelp Classic

This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.

MobileHelp Wired Home

This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker. 

MobileHelp Touch

This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.

The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month. 

MobileHelp Duo

This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system. 

Mobile Duo

This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular. 

MobileHelp Smart

This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator. 

MobileHelp Solo

This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port. 

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.

Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.

MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.

Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.

Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.

There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. No phone landline is required to use the MobileHelp medical alert system.

The company is one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere.

MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost ($19.95), and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment.

There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

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Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

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User Reviews

Star Rating

4.7
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7,818 Reviews

Review Breakdown

5 star
75%
4 star
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3 star
5%
2 star
2%
1 star
2%

Sentiment Criteria

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Verified Customer

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Carolyn
August 23rd, 2017 Fox Lake, IL

We haven't had to use it, but their customer service is good, and it's given us a peace of mind.

Verified Customer

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Janet
August 23rd, 2017 Decatur, GA

Truthfully, this service makes me feel a lot more secure and relieved because I live by myself. I do have to say that I have revert arms, and the wrist thing was just too long. Maybe they ought to ask the question, when we're on the phone, if they have more size options. Besides that, their customer service was fine, and the overall experience is very positive.

Verified Customer

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Karleen
August 23rd, 2017 Baltimore, MD

Although their customer service was easy to deal with, the device was never used. It wasn't appropriate for her situation, which I never realized after I ordered.

Verified Customer

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Sally
August 23rd, 2017 Falling Waters, WV

My mother fell not so long ago while my husband and I were grocery shopping. We were just on our way home, and she pressed the button, and they answered immediately. The representatives were excellent! They were ready to send someone over until my husband and I cancelled it. They asked all the questions necessary to make sure that she was okay, and also made sure we checked her out properly before cancelling the call. I would not change anything. I love the feature where she could go out and go to other places without staying at home, that is one of the best things that the other medical alerts do not have.

Verified Customer

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Walter
August 23rd, 2017 Silver Spring, MD

Dealing with their agents has been a very pleasant experience. They are very knowledgeable, and are always willing to assist with any questions you had about the service or the system. I feel more comfortable now, and I'm pleased with the whole process.

Verified Customer

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M.T.
August 23rd, 2017 Cincinnati, OH

It makes me feel safer, and the representatives were very informative and patient. They should advertise their service a little more, because they have a very good product.

Verified Customer

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Beverly
August 23rd, 2017 Wauseon, OH

They've covered all the basis to my knowledge, and I just would not be comfortable without it. Their customer service was very good, and they told me everything I needed to know. Everything was just thorough, and I appreciated that. Now I know I can get help no matter where I'm at. I just wouldn't want to be without it anymore.

Verified Customer

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Joan
August 23rd, 2017 Perrysburg, OH

I bought it because it was the best one I saw out there because it didn't require any batteries, charging and all sorts of nonsense. So far, it's given me a peace of mind, and now I'm a lot less worried about my safety. Plus, the agents at Mobile Help are very helpful.

Verified Customer

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D.W.
August 23rd, 2017 Des Moines, IA

I've pressed the button a couple of times by accident, and the representatives have been good. I got an answer every time.

Verified Customer

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Lorraine
August 23rd, 2017 Charlotte, NC

The agents are very knowledgeable, and I was comfortable talking to them. I just think they need more people on this type of help. Besides that, my experience with them has been very positive.

Verified Customer

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Barbara
August 23rd, 2017 Cumming, GA

My mother feels safe now that she has Mobile Help. She can go on with her daily routine without having to worry about something happening to her. We've only had to test the system so far, but the people that respond are always helpful and good. I also noticed that They're very thorough, so everything's been a great experience.

Verified Customer

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Lee
August 23rd, 2017 Naples, FL

I've had a couple of false alarms, and they were very prompt about it. I'm talking about seconds, they were talking to me within seconds, making sure I was okay. This service has given me freedom, and I'm always protected now. My trustees were impressed that the whole system arrived quickly, and how it was easy to set up. One thing I like about it is that it works anywhere, not just in the house.

Verified Customer

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Clifford
August 23rd, 2017 Gainesville, FL

Mobile Help has offered a great experience. They were prompt when I called, and their representatives did a good and accurate job. They did what they were supposed to do. I've used it 6 or 7 times, and it just makes me feel comfortable. These devices really help, and I think everybody should have one.

Verified Customer

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Margee
August 23rd, 2017 Canton, MO

My cousin is worried about me being here alone and stuff, so I went on and got Mobile Help. The device was flashing the other day, so I called their customer service, and they were very helpful. They found out what the problem was.

Verified Customer

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Dorothy
August 23rd, 2017 Battle Ground, WA

Talking to them has been good; They've been very helpful. It's given me a peace of mind that my mother will have someone there for her, in case an emergency occurs.

Verified Customer

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Anonymous
August 23rd, 2017 Bronx, NY

My mother wears the device, and unfortunately, she's had to use it. The people that come online were very helpful, informative, and there were absolutely no problems there at all. It was excellent customer service. They system is relatively new, but it's been very helpful so far.

Verified Customer

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Carmen
August 23rd, 2017 Santa Paula, CA

Their customer service is very pleasant. It's right to the point, and the service is always ready to act. However, the buttons on the watch are a little too sensitive. The alert goes off with any sudden move.

Verified Customer

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Bob
August 23rd, 2017 Oakland City, IN

They have really experienced agents with them. Plus, They're very helpful, and they answered all my questions. Everything was positive.

Verified Customer

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Dorothy
August 23rd, 2017 Richmond, VA

I like the feature that you don't have to carry the home-based thing with you. I go out of state quite often, so it's convenient for me to have it. It works just fine for me, and it just makes me feel safer.

Verified Customer

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Carol
August 23rd, 2017 Langhorne, PA

The devices work just fine, I just don't like when it goes off when it isn't needed. My children get the alert as well, and they get upset which is not necessary.

Verified Customer

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Burlyn
August 23rd, 2017 Athens, GA

I wear the fall alert continuously, except when I'm exercising, but besides from that, it works fine. I've successfully tested the device, and I'm just happy with it. Plus, the representatives have been very cooperative and helpful, especially when I test the system.

Verified Customer

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Emily
August 23rd, 2017 Baltimore, MD

Technically, I haven't used the service, however, I have set off the alert system a few times, and their response time was fast! That gave me confidence in the company. The representatives are very pleasant, and overall, I think this is a great service.

Verified Customer

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Emma&Noah
August 23rd, 2017 Vallejo, CA

My mother in law uses it because she likes going outside, and was afraid of falling. We haven't received it yet, but the salesperson was fine.

Verified Customer

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Elaine
August 23rd, 2017 Fort Myers, FL

It's very secure for me. I've only had it for a few weeks, and I've only called to check in, but it's all been very positive. When I called their customer service, they were very polite and asked if I had any questions. I had another service for 2 years, but I liked more what I read about Mobile Help. Their ratings were great, so I that's why I decided to change.

Verified Customer

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Thomas
August 23rd, 2017 Kings Park, NY

Although my father hasn't used it, it makes him feel more secure when we go places. Plus, the agents We've spoken to have been informative and pleasant. Overall, it's been a very positive experience.

Verified Customer

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Dolores
August 23rd, 2017 Canandaigua, NY

Speaking to their representatives was very good. They were very informative, and gave me all the information I needed.

Verified Customer

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Mark
August 23rd, 2017 Brunswick, ME

What's been a positive experience for me is the fact that everyone has been very friendly and helpful. The service itself makes me feel safer as well. I know that it could save my life, so that's the reason I have it. The devices are too sensitive though, and it's gone off a few times. Besides that, I haven't had a bad experience with it.

Verified Customer

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Mary
August 23rd, 2017

They're a great company to be with! My mother wears it all day, and fortunately she hasn't used it yet. Their people are great, and I feel confident that she's okay when she's alone now.

Verified Customer

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Gayle
August 23rd, 2017 Kilgore, TX

It does the job when I need it! The representatives were very helpful as well. I just feel more secure now! In case I'm not able to get up, I can at least have assistance with a touch of a button.

Verified Customer

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Larry
August 23rd, 2017 High Point, NC

I wear the fall mechanism around my neck, as well as the transmitter thing on my belt, and it's just there. A few people recognize it and most say words of approval. I've had a couple of accidental trips, setting the alarm off, and their customer service was very helpful, knowledgeable and ready to do what you expect them to do. It's a considerable price, and this sense of satisfaction is well worth the money!

Verified Customer

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Helen
August 23rd, 2017 Flemington, NJ

The only experience that I've had with their customer service wasn't bad, they helped me set up the system. I'm still new to this, but I can't really say something negative about it. I do feel safer, so it's been a good service.

Verified Customer

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Glenda
August 23rd, 2017 Gainesville, GA

I'm still a new customer, so I don't really have any suggestions for Mobile Help, but I can say that their people is very helpful and very nice. There's been a few times where I forget about the device, and smash it, creating a false alarm. Besides that, everything has been great.

Verified Customer

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Anonymous
August 23rd, 2017 Winston, GA

I had a really good bond with the representative I spoke to. I haven't had to use the service just yet, but it makes me feel secure.

Verified Customer

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Jackie
August 23rd, 2017 Columbus Grove, OH

Although I haven't had to use it, the representatives have been great! I definitely feel a lot safer, and I wear it all day now.

Verified Customer

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Betsy
August 23rd, 2017 Norristown, PA

I used it once already, when I had fallen from my bed, and the paramedics came out to assist me. My experience has been great, and knowing that somebody is there for me just makes me feel better.

Verified Customer

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Robert
August 23rd, 2017 Bardwell, KY

If something happens to my dad, I know that he can push the button and would be taken care of. The representatives were nice and explained everything, so everything has been pretty good so far.

Verified Customer

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Elizabeth and Roy
August 23rd, 2017 Llano, TX

Mobile Help's devices make me feel very safe and secure now. We haven't used it yet, but I know that the person that uses it can get help if he falls when I'm not home. Besides, their people is very helpful, and They've offered a very positive experience.

Verified Customer

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Dave
August 23rd, 2017 Williamsburg, VA

We haven't had the system for long, but it definitely makes us feel safe. My wife uses it because she has mobility problems, and the little experience we have with it has been positive so far.

Verified Customer

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Melissa
August 23rd, 2017 Montrose, PA

The same day I received the system in the mail I fell in the bathroom, so I had to use it. I spoke to some very helpful people, and everything was done in a quickly manner. After that experience, I think I can say I feel safe and secure with it.

Verified Customer

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Janis
August 23rd, 2017 Berkeley, CA

When I go to the store I would fall, and people could care less and just walk by, so I decided to purchase Mobile Help. So far, They've offered a good experience, and the service makes me feel a lot better. Plus, their representatives have been very helpful.

Verified Customer

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Algie
August 23rd, 2017 Somerville, TN

My father is 97 years old, and he uses the device all the time. The necklace is very sensitive, it would send an alert when it wasn't necessary, but other than that, it works good. The representatives were very thorough, and they explained everything, so this service makes me feel good.

Verified Customer

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Marilyn
August 23rd, 2017 Clermont, FL

I think this is a great outfit, and overall, a great idea. It makes me feel better knowing that someone will be there in case something happens to my wife.

Verified Customer

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Lydia
August 23rd, 2017 Rockville Centre, NY

I feel good and safe with it. As a matter of fact, about 2 weeks ago, the called to make sure I was okay because it was raining. They were very friendly as well.

Verified Customer

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James
August 23rd, 2017 Milwaukee, WI

The bracelet is a little too sensitive. I've set it off when I was just putting it on. Now, every time I'm about to put it on, I pray it doesn't go off. Besides that, the people I spoke to were all very courteous and helpful.

Verified Customer

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Mary
August 23rd, 2017 Hibbing, MN

It just makes me feel safe! When I called to make sure I installed the system correctly, they were very good. I even bumped the device once, and they came online right away to make sure I was alright. Overall, I think They're great when They're doing their job. Everything's working fine, and it's been a very positive experience so far.

Verified Customer

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Ida
August 23rd, 2017 Alice, TX

Thankfully, my mother hasn't had to use it, but we're happy with it. To say the truth, my niece set up all the programming and stuff for her, and actually, the people that helped us with the purchase and setting it up were so helpful and so nice. I couldn't say enough good things about them.

Verified Customer

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Agnes
August 23rd, 2017 McKinney, TX

These devices make me feel safe, however, the only thing that I object to was that I wasn't told the devices had a microphone. If I'm in the kitchen and the microphone is in the bathroom, they can't hear me. Other companies have it. Besides that, their people were very nice, and they answered the questions that I had.

Verified Customer

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Devaul
August 23rd, 2017 Riverside, CA

The salesperson I spoke to was very polite and offered a complete description of the device. I was pretty happy with her. I haven't had an emergency yet, but I think they should just be a little more specific about how to use it, and what to do if we have a false alarm or something like that.

Verified Customer

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Betty
August 23rd, 2017 Three Rivers, CA

I purchased it for myself because sometimes I'm kind of unsteady on my feet, and I'm just using it as a precaution. The device goes off when it shouldn't, and it happens frequently, but besides that, it's made me feel safer.

Verified Customer

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K.M.
August 23rd, 2017 Richmond, VA

Everything they did was great, and the device allows me to get help if something happens. Plus, their agents were very professional, polite and very friendly.