Name: MobileHelp
Rating: 4.6

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Verified Customer

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Elizabeth Sherling

Response time is wonderful. Responders r polite & helpful. Plastic band on wrist alert is a cheap, ugly piece of junk. Won't stay fastened. Very poor design. Needs to be a sturdy waterproof metal band. Don't like it!!!

6 years ago

Reply from MobileHelp

Dear Elizabeth,

Thank you for your review. You can change the wrist band on your wrist help button to any band that you like. Any standard watch band could be used. Please contact customer care at 877-827-6207 if you need any further assistance.

Best Regards,

MobileHelp

Apr. 17th, 2018

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Verified Customer

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B J

Customer service was curtious, helpful, answers my question without pressuring me. Gave me time to think about it before making my decision.

6 years ago

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Verified Customer

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Beth

Choices in regard to service, great customer service through the set up process, very responsive to follow up questions.

6 years ago

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Iola Henderson McKinney, TX

MobileHelp has been really good. I push the button and they answer me all the time. They do what they say they're going to do.

6 years ago

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Verified Customer

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Susan Wright Fort Lupton, CO

We compared MobileHelp with others and checked the reviews. It's easy to use, and he wears it around his neck all the time.

6 years ago

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Verified Customer

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Jw "Billy" Moricle Jr Summerfield, NC

My son went through several different ones they've got, and determined that this was was going to be the best for me. I haven't had to use it, but I carry it with me. I would recommend it highly.

6 years ago

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Anonymous Kennett, MO

I checked the prices to see what there was, and others were double what they charged or more. They've been there for us, and everything's been great.

6 years ago

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Verified Customer

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Elena C Hampton

Someone made a recommendation of MobileHelp to me. I just wear it. They answer quickly, right away, and they take care of you.

6 years ago

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Verified Customer

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Bonnie Wheeler

MobileHelp's equipment is more advanced. It's more updated, more accurate, and much easier to use. It works fine, and I've recommended it to others.

6 years ago

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Susan Langdon

I researched them on the internet before deciding on them. They have a rapid response, but the fall alert is too sensitive.

6 years ago

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Verified Customer

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Ora Brown Edmond, OK

I saw it advertised on TV, and I knew that it's what I wanted, because when I walk by myself or driving around on my own, I definitely need the mobile unit.

6 years ago

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Verified Customer

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Beverly Wooldridge Coos Bay, OR

I like the fact that you can take it with you anywhere you go, like outside, and use it wherever you are. It looks helpful.

6 years ago

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Robert F. Scott Humboldt, TN

I'm getting a good service. It's a good, trustworthy company and I think it would definitely be better to have one of their devices.

6 years ago

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Verified Customer

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D. B.

I just saw an ad on TV and I decided to call. I had no problems. All my questions were answered and I appreciated the help. The equipment functions.

6 years ago

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Shirley And John Mcgee

Mobile Help had the fall button, and I needed that. I do wear it, and every time I called they would answer. It's been positive.

6 years ago

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M. N. Lenoir, NC

I know I need help if I fall; to alert someone to come check on me. I know that if you call them, they respond to your call.

6 years ago

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Eley Denson Prescott, AZ

Mobile Help was the right company for me because they really are mobile. I haven't really had occasion to use it; it's a safety measure. It seems to be reliable, but it doesn't really supply any customer service.

6 years ago

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Anonymous Memphis, TN

I just had used another company but then decided I wanted to try this one. I think it would be a big help if something were to happen to me.

6 years ago

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Verified Customer

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Anonymous

I looked at the reviews of it while making my decision. Although I haven't had to use Mobile Help yet, I just feel confident with it.

6 years ago

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Verified Customer

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Leona Tulloch Dunedin, FL

Mobile Help was best for me because it covered everywhere, not just in my room. I haven't had to use it, fortunately, but I know it's available.

6 years ago

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Anonomous Chicago, IL

Too many false alarms goes off when cancelled still get 1 or 2 different calls immediately after when i could get out of shower & slip trying to get to Mobile trying to reach me in& out of tub 2x

6 years ago

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Anonymous

Would have given 5 stars but for fact that their GPS device is a separate component, easily left behind by seniors when leaving their homes/apts. Other services offer a necklace with the alert button and GPS as one unit.

6 years ago

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Verified Customer

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Evelyn's son Delmont, PA

Have helped my mom numerous times. They are geared for older adults that need things simple and they take care of everything

6 years ago

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Verified Customer

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Dorothy Phoenix, AZ

I haven't had an experience with an actual emergency, but the few times I have called them by mistake it seems to be quite a while before they respond.

6 years ago

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Verified Customer

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Martin Doherty

Thank god we haven't needed to use it but my wife did activate it a couple of times by accident and they were right there.

6 years ago

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Verified Customer

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Anonymous Fort Myers, FL

My wife was the one that decided to get it. She's the one that uses it and we've never had any problem with it. It's very responsive.

6 years ago

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Verified Customer

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Robert Garcia Covina, CA

They were very helpful on the phone even when I called 2-3 times before I purchased their service. Also after either more questions.

6 years ago

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Verified Customer

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Patricia Wilson Lafayette, LA

I got it because it could cover more than just my home. It has worked well, though I haven't had to use it for an emergency.

6 years ago

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Edith Garrison Seal Beach, CA

Because they have always been there to help me from gas to tire and engine maintenance, always with friendly smiles and great prices.

6 years ago

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Devonne Waddell Worley, ID

My brother and my daughter convinced me that this would be the best option for me. I can wear the bracelet at home and when I go out.

6 years ago

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Doris Howie New York, NY

My grandmother needed to use it and Mobile Help seemed the most trustworthy. We've only needed to use it to test it. When we tested it, we had to do it a couple of times before the person picked up.

6 years ago

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Verified Customer

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John Calahan Newark, DE

We were looking for something so that I can go out of the house and it would be able to get a hold of somebody. I can go out of the house and use Mobile Help.

6 years ago

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Verified Customer

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Vallie Townes Cincinnati, OH

I saw it in AARP magazine. When I called to get the system, the lady explained everything to my satisfaction. It's comfortable; I have no concerns.

6 years ago

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Verified Customer

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Connie Calabrese North Tonawanda, NY

Mobile Help was best for me because I'm alone. I have no concerns about the device; it's very helpful. They have good service.

6 years ago

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Verified Customer

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Norma Dean And Norman Freeman Piqua, OH

I can go anywhere with this one, and I couldn't do that with the other one I had. I think the company is really good. It saves a lot of people's lives if they have it in their home. It gets me help when I need it real quick. For anybody that that can't stay up on their feet very long, or they fall a lot: please get it, because that is the best thing they could have in their home.

6 years ago

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Appreciated friend Smallwood, NY

Came quickly. Realized my husband needed to go to hospital. Very carefully placed him on stretcher and made sure he was warm and secure.

6 years ago

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Paula J Peak Amarillo, TX

My disabilities made Mobile Help my best option. I can take it wherever I go, and it's the only one I trust. However, it's a little bit impossible for me to put on the activator, to get in touch with them.

6 years ago

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Steve Stone Bassett, VA

They Answer right away and they will let you tell them what your problem is and they know where you are with out saying anything

6 years ago

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My initials. SN

Unknowingly , I pushed my wrist button when I came out of the shower and immediately someone from emergency called to see if I needed help.

6 years ago

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Helen Babson Park, FL

Good help in setting up the service from the first phone call to selection of the service to ending service due to hiring on site health care.

6 years ago

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Verified Customer

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M.M. Fort Myers, FL

I live all by myself so, after seeing an ad for them on TV, I decided to get it. I've never had to use it, but so far it has been alright.

6 years ago

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Carol Harris St Louis, MO

The service was recommended to us, though right now I'm starting to reconsider whether or not I actually need it that badly.

6 years ago

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Carole Stalla Corpus Christi, TX

I needed it since I have a tendency to fall a lot. Since getting it I've actually fallen twice already, though I didn't have it on me when that happened...

6 years ago

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Arnold Mund Hazen, ND

I switched to them because I had a problem with my other service where I got no response when I needed it. I haven't had an emergency, but I just have it on me all the time.

6 years ago

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Dorothy Lynch Moncure, NC

I got it since I'm really sick. Their customer support people are very nice when I call them, they're not pushy or anything.

6 years ago

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Steven Fisher Owensville, MO

I saw it advertised on TV and since it looked like a good product I decided to go with it. I've used it a couple of times and it has been ok.

6 years ago

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Sally Orange City, FL

I just liked how they do things. The fact that you can have a base unit and the medallion is great. I also really like the bracelet. I haven't had to use it yet though.

6 years ago

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Lorraine Czternastek Pendleton, SC

We got it because it's wireless and she doesn't have a home phone. Every time I've called they've taken care of me right away.

6 years ago

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Shirley Friedlander Macon, GA

I saw a commercial on television for them, and it was very intriguing. The customer service is very responsive, and I get an instant answer.

6 years ago

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Joyce Tony

I saw it in the AARP magazine and that was basically the reason why I got it. I haven't had to use it yet, but I think it's a good device.

6 years ago