MobileHelp

verified
MobileHelp Logo

MobileHelp

verified
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

MobileHelp offers low monthly monitoring fees, ($19.95/mo), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability. MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp. For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center and has two-way communication as an added precaution.

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies. There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost ($19.95), and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment. There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

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User Reviews

Star Rating

4.7
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7,308 Reviews

Review Breakdown

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Mary Jo Yarrien
May 14th, 2019 Midland, MI

Excellent service and problem solving when I couldn't locate mobile device.

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Stanley Potter
May 14th, 2019 Mesa, AZ

It is easy to use.I hardly notice that I am wearing the pendant or the main unit on my belt.

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Troy Chang
May 14th, 2019 San Diego, CA

It was east to order. Arrived quickly. Everyone I talked with was knowledgeable. Easy to set up.

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Lisa
May 14th, 2019

Clear and helpful. I felt confident I understood what product I was getting and how it worked.

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KATHRYN BRANTON
May 14th, 2019 Shelby, NC

Nice people to speak with however the product did not meet my father's need. Equipment slow in answering when you push the button to call for help. Took 45 seconds then they would have to ask what the problem was and get info then they had to call 911. I could call 911 on my phone faster.

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Dot Kensinger
May 14th, 2019 Madison, OH

Matt was very helpful & knowledge. I compared him to Michael at Medical Guardian. Matt was very professional & respectful. Mobile Guardian was not.

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Elizabeth Wyatt
May 14th, 2019 Hope, AR DETAILS
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I can take it anywhere I go and I know ill be safe

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Eleanor
May 14th, 2019 Beach Haven, NJ DETAILS
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When I had to use the Mobile Help system, it went very smoothly. They notified my daughter and the rescue squad was dispatched quickly.

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Dennis Turbett
May 14th, 2019 Inyokern, CA DETAILS
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They respond promptly when/if the any of the buttons are pressed.

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Curlie Harris
May 14th, 2019 Houston, TX DETAILS
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3 times accidentaly pushed buttom and got response call in seconds!

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Cathy Bowe
May 14th, 2019 Evanston, IL DETAILS
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The customer service has been very responsive.

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Betty :Moseley
May 14th, 2019 Stockbridge, GA DETAILS
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I feel confident when I am at home and away from home that I have help only a few minutes away. I previously had a system which protected me at home but not when I was away from home. I fell when I left a store where I had been shopping and could not get up by myself. As soon as I got home, I got my mail out of the mailbox and found a copy of the AARP magazine. I had seen ads before on MobileHelp and thought about checking them out but the ad in AARP convinced me to call that day. I am so happy now that I feel safe when I leave my home because my protection goes with me. So easy to set up and I know that if I need it I can depend that it will be there..

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Anonymous, New Jersey
May 14th, 2019 Vineland, NJ DETAILS
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When I signed-up, staff was helpful, friendly, and professional. Equipment was easy to set-up.

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Chris
May 14th, 2019 Mount Pleasant, TX DETAILS
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Only one bar of Service if that much and was told before I bought it that would have full signal

MobileHelp Logo

Reply from MobileHelp

May 14, 2019

Hi Chris, We are sorry to hear about your experience, Unfortunately, our services only work on AT&T's cellular network. Although we try to make sure that service is available in your area prior to placing an order, there are always a small chance that you could be in a dead zone, even though the coverage map shows coverage. Once again, we apologize for any inconvenience this has caused you. Kind Regards, MobileHelp

Verified Customer

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Irwin schoenberg
May 14th, 2019 Melville, NY DETAILS
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Promptness of telephone and remote response.response.

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Henrietta Veldhuizen
May 14th, 2019 Pella, IA DETAILS
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Not happy with neck pendant--like wrist one

MobileHelp Logo

Reply from MobileHelp

May 14, 2019

Henrietta, We are sorry to hear that you do not like the neck pendant. Please let us know if there is anything we can do to make your experience better. Sincerely, MobileHelp

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Helen C Clark
May 14th, 2019 Lewiston, NY DETAILS
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Representitive very friendly and informative..Answered all my questions to releive my mind.

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Gabby
May 14th, 2019 Port Saint Lucie, FL DETAILS
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they followed through after purchase to make sure I was happy wit purchase and to see if I needed any help setting up or any questions

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Floyd S. Johnson
May 14th, 2019 Ridgeway, SC DETAILS
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When my momma pressed the bottom a couple of weeks ago Mobile Help didn't notify her Son who is number one on the list. Also, they took 30 minutes to get to momma's house and when I asked them why, I was told, "it was the rescue squads fault not theirs. That sounds like something that a child would do. I would think that Mobile Help would take control of the situation but apparently they didn't do that!

MobileHelp Logo

Reply from MobileHelp

May 14, 2019

Hi Floyd, Thank you for your feedback. We send out your local emergency responders. We immediately dispatch the call to them, but we have no control over how quickly the fire department, police, or ambulance respond in your area. We would be happy to discuss this further with you, please contact Technical Support at 877-827-6207, Option 1. Kind Regards, MobileHelp

Verified Customer

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Janet
May 14th, 2019 DETAILS
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Fall button to sensitive, went off twice without reason, quite wearing it

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Janet Anderson
May 14th, 2019 DETAILS
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Prompt response. Very kind and considerate

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Jean Kesselring
May 14th, 2019 DETAILS
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Only had to use the service once, very pleasant .

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JO ANN ROSSELOT
May 14th, 2019 DETAILS
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HAVE ALWAYS BEEN THERE WHEN NEEDED AND COURTEOUS.

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Jo Ann Stover
May 14th, 2019 DETAILS
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I have only had Mobile Help for a short time, but when I accidentally dropped my necklace one evening, the response was immediate. The representative was thorough, courteous, and friendly.

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John
May 14th, 2019 DETAILS
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Good system, helpful CSR during ordering, Fall detection a bit too sensitive

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John Smithye
May 14th, 2019 DETAILS
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Their products are better than others I have used. I have had zero false alarms since using it.

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Josephine
May 14th, 2019 DETAILS
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Goes off with normal movements. Base station does not work in a large area as was claimed.

MobileHelp Logo

Reply from MobileHelp

May 14, 2019

Hi Josephine, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp

Verified Customer

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judy love
May 14th, 2019 DETAILS
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I like their product for many reasons - esp. like that the "modem" is small and easy to carry outside.

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Kathy Rothschild
May 14th, 2019 DETAILS
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Don't like it because I have to go where the transmitter works to communicate with the help person.

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Reply from MobileHelp

May 14, 2019

Hi Kathy, Thank you for contacting MobileHelp. If you press your button for help, you do not need to speak the operator to get assistance. If they are not able to communicate with you, they will still send help to your location. For more assistance with this, please contact Technical Support at 877-827-6207. Best Regards, MobileHelp

Verified Customer

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Leticia Contreras
May 14th, 2019 DETAILS
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All the reps I spoke with were unbelievable nice, kind and patient with me!

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Lillian Lee
May 14th, 2019 DETAILS
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Fall detection is very sensitive. I recently put my device on the counter and this detected a fall. The medical alert team called all my contacts and also called me. I told them it was an accident and that I was fine. A little while later there was a knock on my door and 6 emergency responders were standing there, EMT's, firemen, and a policeman. I don't know why everyone was called after they verified with me that there was no emergency and I was fine. It was good to know that my emergency response people are alert, but it was also very embarrassing.

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Lois Firkins
May 14th, 2019 DETAILS
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Ease of use and prompt response. Customer service was very helpful.

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Mary P Sanders
May 14th, 2019 DETAILS
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Customer service and technical support have been great. Luckily I have not had to use it yet, but it makes feel safe knowing you are there if I need it.

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Mary Jane Bayne
May 14th, 2019 DETAILS
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Easy to use, competent professional support team

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Monica Stone
May 14th, 2019 DETAILS
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Everything was so easy! Customer service was so helpful and I can relax knowing Mom and Dad are safer.

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No name
May 14th, 2019 DETAILS
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Very helpful and it's works and had a good response

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Patricia A Mathies
May 14th, 2019 DETAILS
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Many options to use alert devices when you are home or on the go.

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Patricia Plue
May 14th, 2019 DETAILS
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Very easy to use, good instructions given to me to set up, easy to order.

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R Dunn
May 14th, 2019 DETAILS
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Love the watch but battery only holds for six hours.

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Peggy Randall
May 14th, 2019 DETAILS
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I was ready to send all the equipment. Back, and I said to myself doin,t give up. I just couldn't stop that alarm from going off, I,m 88,and this was very upsetting,finally whit the the help of all your wonderful employees, I think we have beat the alarm,s Thanks again Peggy

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Robert Neuenfeldt
May 14th, 2019 DETAILS
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Wonderful to have in an emergency ... my dad fell and was able to get help very fast

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Rose Raboski
May 14th, 2019 DETAILS
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Good customer service. Especially like the unit that allows me to travel and still be connected

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Sharon
May 14th, 2019 DETAILS
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Every time we all they are able to answer our questions and help us.

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Scott
May 14th, 2019 DETAILS
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System works as advertised. Several options; several packages. Durable. Great customer service line - so far the people I have talked with know emergency systems (not just sales people).

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Susan Gigliotti
May 14th, 2019 DETAILS
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Great customer service plus no contracts

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Sue Searles
May 14th, 2019 DETAILS
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Thankfully I have not had to use the device, but they gave excellent directions for when I do.

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Steven
May 14th, 2019 DETAILS
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Response is immediate and friendly customer service.

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Suzanne
May 14th, 2019 DETAILS
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From the first call to gather information to the last call to send the device back (mom going to assisted living), everyone was very knowledgeable and helpful ,not pushy. Always ready to help.

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William H. Young
May 14th, 2019 DETAILS
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Quality of product or service
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Customer service
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Company trustworthiness
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They answer when I push either the base button or remote. Do not know how an actual call will work out. Can they get in? Do they know my lock box combo? hence 4, not 5.

Verified Customer

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William Bisonet
May 14th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Quick response to my call when emergency services was needed.