Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in business for the past decade.

MobileHelp has been providing mobile medical alert systems since 2008. They offer three different systems: Classic, DUO, and the new Solo system. The Classic is great for those who just need protection at home, while the DUO protects anyone even when they’re away from home by using cellular service through AT&T. Solo is also a mobile system that provides emergency medical response at home and on the go at a lower price than DUO, and lacks a few other features.

The Good

  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Button Feature

MobileHelp’s focus is GPS satellite tracking technology. The company’s Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn’t require a landline phone and can be used when taking walks, in the car, shopping, or on vacation.

With this button, customers can call 911 from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest available paramedics and will have already explained this information to them. Help will be on the way to the customer’s current location along with their personal health information. Once help is secured, MobileHelp’s operators contact the customer’s family.

One feature MobileHelp offers is MobileHelp Connect® – a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber’s health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee. MobileHelp mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Features available will vary depending on the type of system and accessories used.

MobileHelp has just released a new service called “MobileHelp Connect Premium” which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts.

The company also offers MobileHelp Connect as a free service. There are two additional features that can be purchased for just $5 more per month: medication reminders and activity tracker.  The medication reminder lets users (or family members) use the Connect portal to schedule friendly reminders to the user to take their medications every day and on time. These audio reminders come through the cellular base station. This feature keeps family members involved and aware of their loved ones, especially if they live independently. It is also a great feature for families of people with dementia or Alzheimer’s who tend to wander off.

MobileHelp just released a brand new product called “Fall Button.” Fall Button is an important feature that automatically sends out an alarm if you fall. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with the mobile device as a further safety precaution.

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

MobileHelp only works for those who live in an areas covered by AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works while away from the home. Unfortunately, if AT&T doesn’t service a specific location, MobileHelp won’t work well there. Find out if the service is available before purchasing your system.

One fine print issue concerns the Mobile Help Connect feature. MobileHelp is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 requests. This only becomes an issue if the person using the device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

There’s no phone land line required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system.

Frequently Asked Questions


How much does MobileHelp cost?

Depending on the subscription plan, MobileHelp charges anywhere from $29.95-$41.95 per month for non-stop monitoring and emergency dispatch services. Customers may choose between annual, semi-annual, quarterly, and monthly plans. If customers do not wish to have mobile protection outside of their home, MobileHelp also offers a traditional Classic plan.

Do they have contracts?

No contracts. MobileHelp offers a monthly subscription service that can be cancelled upon request at any time.

How is MobileHelp’s monitoring?

MobileHelp users get direct access to highly trained emergency response operators 24/7/365 who will know who you are and where you are, even when you are away from home.

More Information

Additional Company Details


Contract Details*

MobileHelp does not require any of its customers to sign a long-term contract. Each emergency alert system package is offered on a month-to-month basis. This business practice allows customers to only use the services for as long as they need without having to pay for months that are not necessary because of a contract. The lack of contract also applies to the AT&T wireless network (used for the services). Customers have full control over the type and length of service they receive.

Though customers are not required to sign a service contract, they will have to agree to the Terms and Conditions set by MobileHelp. This article outlines the responsibilities of both the company and the customers. The highlights of this document include the following:

  • The company can terminate services for failure to comply with this agreement.
  • The company is not responsible for lack of promptness the customers experience from its monitoring center.

*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.

 Warranty Details

MobileHelp states that there is a lifetime warranty on their products.

Accreditations

The MobileHelp command center is certified by the Underwriters Laboratories. This company has tested MobileHelp’s systems to make sure they are the most effective and safe for the customers who use them. Each system is also FDA Registered, FCC Certified, and has been evaluated by PTCRB. Customers can trust that the type of service that they receive is up to industry standards because of this accreditation.

 

Package Details


Customers of MobileHelp will have the option to choose from three different emergency alert packages. The packages, their specific features, and pricing details are as follows:

MobileHelp Classic at Home

  • $29.95/month ($324.40/annual)
  • Cellular network
  • Cellular base station
  • Fall detection optional
  • 2 waterproof help buttons
  • 24/7 monitoring

MobileHelp Duo: Away and at Home

  • $41.95/month ($393.40/annual)
  • Cellular network
  • Cellular base station
  • Fall detection optional
  • 2 waterproof help buttons

MobileHelp Solo: Home & Away

  • Monthly Plan: $37.95/month ($360.40/annual)
  • Mobile without the base system
  • Fall detection optional
  • 2 waterproof help buttons
  • 24/7 monitoring

MobileHelp System Overview


The benefits of the Package are:

  • 24/7/365 US-based Emergency Monitoring Service
  • Mobile, at home and away from home, emergency response coverage
  • Direct voice contact with highly trained emergency response operators
  • GPS satellite tracking technology
  • Closest available emergency responders dispatched to current location
  • Cellular voice and data network with nationwide connection to Emergency Monitoring Service
  • MobileHelp Connect customer portal with online location mapping
  • No Contracts
  • No Equipment to Buy
  • No Hidden Fees
  • FREE Shipping & Handling on select plans
  • FREE Activation

MobileHelp Equipment Details


Base Station:

Two Systems in One – Two-Way Communicating Base & Mobile Device

  • 600 Foot Range – From Personal Emergency Help Button
  • Up to 21 Hours Battery – Back-Up Life in Case of a Power Outage
  • Test Light Reminder – Notifies Due Testing to Ensure Unit is Working Properly

Mobile Device

Alert Monitoring Center With Mobile Alerts (Not Waterproof)

  • Mobile GPS Device has a 250 foot range
  • Cradle Charger – Charges Mobile Device

Personal Emergency Help Button:

Wrist Button or Neck Pendant (Waterproof)

  • 600 Foot Range – From Base Station
  • 4-5 Year Battery Life – Expected on Personal Emergency Help Button
  • Up to 20 Second Response Time

Mobile Case

Mobile Device Storage That Clips to Belt or Purse

Fall Button – $10/month More

  • Comfortable & Lightweight
  • Neck Pendant
  • Waterproof
  • Compatible with Cellular Base Station

MobileHelp Feature Details


Price

MobileHelp offers three services: mobile service, or DUO System, and home service, or classic.

 MobileHelp Classic At Home

  • Monthly: $29.95/month ($324.40/annual)

MobileHelp Solo: Home & Away

  • Monthly Plan: $37.95/month ($360.40/annual)
  • Mobile without the base system

 MobileHelp DUO Home and Away

  • Monthly: $41.95/month ($393.40/annual)

All plans have a 30-day risk-free trail. This means users may return the product at any time within 30 days and receive a full refund.

Warranty

Lifetime.

Activation Fees

Activation is free. There are no up-front or hidden costs associated with any MobileHelp product.

Mobile Alerts

MobileHelp touts that it was the first to offer a system that extends the features of in-home alert systems on a cellular network. It uses a GPS system along with cellular technology to notify the Monitoring Center of a user’s location. By doing this, the Monitoring Center can have communication with the user in case of an emergency.

When a user leaves home and is out and about, he or she will take the mobile device and pendant or wrist button. When need arises, the user presses the button, and 2-way voice contact is established with the same Monitoring Center that a user would use at home.

The mobile device works nationwide and connects with the closest emergency professionals available.

Device Range

The range from base station to the pendant is about 600 feet. The mobile device has a range of 350 feet from the pendant.

Technology and Equipment

MobileHelp products use a base station in tandem with a mobile device and either a neck pendant or wrist button. Users are not required to have a landline to use the products. The devices work inside and outside the user’s home.

Also, MobileHelp offers an all-new Fall Button. This waterproof, comfortable and lightweight device detects when the user falls. It does not, however, detect all falls. Users should therefore push their normal help button when they need help. It is compatible with MobileHelp’s Cellular Base Station. It costs the user a mere $10 a month in addition to their normal plan.

Contract

MobileHelp does not require contracts on its services. In addition, mobile service is included with the monitoring plan.

Service Map

  • MobileHelp Monitoring Centers Located Throughout the US
  • MobileHelp Medical Alerts work with Nationwide 3G Networks
  • Powered by AT&T

Support Quality

The Monitoring Center is on hand to provide support 24 hours a day, seven days a week. Customers and prospective customers needing assistance with billing, sales, or technical questions can call 8 a.m. to 8 p.m. EST Monday through Friday.

Monitoring Center operators are highly trained. They each pass through a rigorous three-month training program and are required to receive Alarm Company Employee (ACE) certification. Live, trained professionals handle all emergency calls. The company is dedicated to its customers’ welfare and safety in all circumstances.

The company website also has a thorough and comprehensive FAQ page on the website where many typical questions are addressed and answered. MobileHelp is also found on Facebook, Twitter, and Google+. There is also an active blog, where relevant information is regularly shared with customers.

Time in Business

MobileHelp has been in business for 10 years.

Company Contact Information

3701 FAU Blvd., Suite 300

Boca Raton, FL 33431

Email: [email protected]

Location of Certified Monitoring Centers

There are three Monitoring Centers. Locations are in Lafayette, LA; Baton Rouge, LA; and Chicago, IL.


*MobileHelp Medical Alert System Equipment is UL Listed, FDA Registered, FCC Certified, PTCRB Certified, & AT&T Network Certified.

*Operators Working in MobileHelp’s Monitoring Center Have Completed Alarm Company Employee (ACE) Certification.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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685 MobileHelp Reviews

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  1. User Score

    10

    May 17th, 2017 Sun City West, AZ

    The service has been fine. I always had help whenever I had a question, so that’s very good. Actually, I already had Mobile Help before, but it was an away from home system. Now I only have the one that works at home and in my yard. My daughter set up the system the first time, but this second time was my turn, and it wasn’t hard at all.

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    3 1

  2. User Score

    10

    May 17th, 2017 Forest Hills, NY

    First used this Service 2 yrs.ago but cancelled it after almost a year.BAD DECISION!! After another year passed I fell backwards down a couple of steps and was hospitalized/rehab for almost 3 1/2 months.As soon as I got back home I reinstated MOBILE HELP and will continue to keep them.
    Customer Service/Delivery and “TEST” response time is excellent!!! Am glad I switched back to them,but hope I’ll never have to make use of their services but feel very safe that I can rely on this Company.

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    3 1

  3. User Score

    10

    May 17th, 2017 Columbia, SC

    It was very easy for me to set up and use the equipment. I haven’t used it yet, but the service staff works fine. They’re very prompt; I’m satisfied with what has happened with them so far.

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    1

  4. User Score

    9

    May 17th, 2017 Lawrence, KS

    I’m 82 years old and I thought it was time that I needed a service like this. I had no problem when it came to installing and using the system. I haven’t had an opportunity were I need to use it, so I’m assuming if I do need it, it would work correctly.

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    1

  5. User Score

    8

    May 17th, 2017 Forest, VA

    Installing it was really easy, and the representatives were great. The service itself is fine, although I am very glad I haven’t had to use it.

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    1

  6. User Score

    10

    May 17th, 2017 Paducah, KY

    Thank goodness, I haven’t had to use it, but I like that I can go out for walk without a problem. I called them to request information first, and I thought it was something good to have, considering I started to stumble a lot. They’ve offered a very positive experience so far.

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    2 1

  7. User Score

    10

    May 17th, 2017 Chicago, IL

    I’ve got like 5 major illnesses and part of it includes falling frequently and blacking out, so my family thought this would be good for me. Their representatives have been excellent! I’m satisfied with the service; however, the fall button is very sensitive. It tends to go off on its own.

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    2

  8. User Score

    10

    May 17th, 2017 Chapel Hill, NC

    It’s still new to us, and I actually had to call and ask for help when I set it up. So far, I haven’t had any problem with it; their customer service agents are pretty good.

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    1

  9. User Score

    10

    May 17th, 2017 Saratoga Springs, NY

    The system was easy to install and use, however, it seems a little ultra-sensitive. I can’t wear it when I’m sleeping because I’m afraid of setting it off. Besides that, it’s worked great!

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    2

  10. User Score

    8

    May 17th, 2017 Portage, IN

    There Sales Team was fine, and it wasn’t hard to set up the system, however, I’m not quite up to the system. I don’t know how it exactly works.

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  11. User Score

    10

    May 17th, 2017 Plummer, ID

    I haven’t used the device outside my apartment building yet, but it’s worked alright. The system has worked pretty good, and it wasn’t hard to install. I tested my device already, and somebody came online right away. They said they would take care of everything, so they were very helpful.

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    1

  12. User Score

    10

    May 17th, 2017 Concord, CA

    Mobile Help makes me feel safer. The people I spoke with were good, there’s no hidden feelings about them. They’ve offered a very positive experience.

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    1

  13. User Score

    10

    May 17th, 2017 Norwalk, OH

    A customer of Mobile Help referred me to this service, so I purchased a Wrist Band and a base unit. I’m very satisfied with them; I got a great service from their representatives. Plus, it was very easy and simple to use and install. So far, everything with them has been wonderful.

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    2 1

  14. User Score

    8

    May 17th, 2017 Indialantic, FL

    Heard about them online and decided I needed it because I have dementia. Using it has been good.

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    1 1

  15. User Score

    10

    May 17th, 2017 Lancaster, MN

    So far, my satisfaction with the service is very good. Using the equipment has also been good. I give them a 10.

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    1

  16. User Score

    9

    May 17th, 2017 Gilbert, AZ

    My mom is 87 and by herself sometimes so we purchased the classic system from MobileHelp. Service and equipment are good

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  17. User Score

    10

    May 17th, 2017 Commack, NY

    I’ve been falling and they got me the system which I have and I’m using and it’s very good, it’s very effective. I give them an A+.

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    1

  18. User Score

    10

    May 17th, 2017 Granite Falls, NC

    I have the system that works away from home. I’m very satisfied with the service and equipment so far.

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    1

  19. User Score

    8

    May 17th, 2017 Rockville, MD

    I heard about MobileHelp from an online search and looking at their ratings. I had several falls and decided I needed something. The equipment is satisfactory.

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    1

  20. User Score

    9

    May 17th, 2017 Austin, MN

    The equipment hasn’t been a problem at all, it’s all very simple. Plus, the Sales Team did a fine job. I have it in case my feet get a little unsteady, and as far as I’m concerned, it does the job.

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    1