Mobile Alert Systems by Connect America is the perfect solution for active seniors. With the signature GPS system, you can leave home without worrying—visit the grandchildren, go out to lunch, or shop at our favorite stores with full confidence. Because Mobile Alert uses GPS, professional help is your constant companion. With just a push of your help button, Mobile Alert will connect you to an associate to locate you, and send help, whether that be a neighbor a loved one, or emergency services. Located in Pennsylvania and serving the United States, Mobile Alert is dedicated to keeping you safe wherever you are.

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The Good

  • GPS-enabled
  • Moving-friendly
  • Refund policy


Mobile Alert Systems has some great technology options for the system they offer. With its GPS technology, you are not only covered in your home, but wherever you go outside of your home. No matter where you end up, confused or just in need of help, you can contact an associate just by pressing a button.

Moving Friendly

With this service, you will be connected to AT&T service, so your GPS should work across the United States, even if you end up moving. Though you can’t use this service internationally, you will be able to use it wherever you regularly go.

Refund Policy

Mobile Alert Systems also has a great refund policy, offering a partial refund of unused time for any month after the first three month contract.

The Bad

  • Single option
  • No medically trained staff
  • Poor online transparency

Single Option

Though Mobile Alert System has a great option for service, there is only one option, compared to any other service with multiple options, including medication dispensers and lockbox services.

No Medically Trained Staff

Mobile Alert System also doesn’t have a staff that is medically trained, making it more difficult for them to help determine what is wrong with a customer.

Poor Online Transparency

The website also lists only one service, but lists a few different types of buttons that we assume you can purchase. Unfortunately they don’t list whether you get each type of button, or whether you only get one type of button, but you get the choice. If the website was clearer, and had more information about how the service specifically works, it would be easier to determine whether this service worked for you or not.

The Bottom Line

In the end, we wouldn’t recommend Mobile Alert Services because they only offer one service, the service is more expensive than other services offered online, and the website has confusing language, making it difficult to determine what you get from the service. Because they only have one option, you don’t have any comparison to make between services. Also, at $39.95 the service is much more expensive than most other “starter” alert systems. And because they don’t have a medically trained staff, or the option to call into a hospital, this company doesn’t seem like the best option for those who need an alert system to live alone.

More Information

Contract Details

There are no contracts with Mobile Alert Systems. After the initial three month trial, you are able to pay month-to-month for however long you need the service. The contract will automatically renew unless the party gives written notice of intent to cancel. The contract also states that “Failure to return all equipment in satisfactory condition will result in a charge of $459.40. Your account will continue to be billed at $39.95/ month until our unit is returned in good working order.”

Refund Policy

You are entitled to a refund for any unused portion of prepaid monitoring if you cancel after the three month minimum

“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

Though there aren’t details about a warranty, the company does state that “If the equipment is not functioning properly, a replacement unit will be sent at no cost to you. A return shipping label will also be included for you to ship the original unit back to us at no cost to you.”


Mobile Alert Systems is accredited by the Association of Strategic Alliance Professionals.

Package Details

Mobile Alert System

Our proven, trusted GPS technology uses a sophisticated satellite-based system to update your location information. When you press your Help Button, your latest location coordinates are sent to our Response Center, pinpointing your location and transmitting your unique ID. Our trained Personal Response Associate communicates with you, assesses your situation and sends the appropriate help — to your home or wherever you may be.

  • 24/7/365 two-way voice emergency monitoring service
  • Anywhere Help button
  • Lifetime system warranty
  • Charger cradle
  • No landline phone necessary
  • No hidden set up fees or charge for equipment
  • Wrist and necklace pendant options
  • Easy installation and use
  • Mobile Alert package also comes with in-home Base Station and waterproof Help Button giving you the same coverage as traditional medical alert systems
  • $39.95 per month

Frequently Asked Questions

How does a medical alert service work?

Mobile Alert Systems is designed to help you in situations where you can’t help yourself. If you find yourself having a hard time breathing or in need of an ambulance, all you need to do is push the button for help. The button will send the response center your location and two-way communication will begin with an operator. The associate will then contact neighbors, loved ones, and an emergency service, depending on the situation.

Where does Mobile Alert Systems offer services?

Mobile Alert Systems offers services throughout the United States.

Is there any staff that are medically trained with Mobile Alert Systems?

There are no staff that are medically trained.

Does the device include two-way communication?

Yes! Once you press your personal help button, you will be connected to a trained agent through the base unit, which you can hear and speak with throughout your home

Can two or more people be included at the same location?

There’s no information about this on the website.

Does the device need to be plugged into a phone jack?

No, all of the services are cellular based. Be sure to look on the AT&T map to check to see if your location is covered.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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