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LAST UPDATED: October 10th, 2022

Receiving their incorporated status in 1999, MedScope has been in the personal emergency response industry for over 15 years and they are a privately owned company as well. MedScope is well established in healthcare organizations such as United Healthcare, and Aetna, as well as others. These relationships keep them updated on related news and topics about the elderly population which they believe helps them produce better products. They have a wide range of products for personal safety so you know that you can get what you need in one place.

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The Good

  • Technology
  • No Activation Fee or Service Contract
  • Free Additional Accounts
  • Customer Service

Technology

MedScope offers their customers the latest technology. The devices work with landlines, phones with DSL connections, cellular phones, and VOIP phones, offering peace of mind for their customers and their families.

No Activation Fee or Service Contract

New MedScope customers are not charged an activation fee and there is never a service contract, meaning that customers pay for their services month-to-month and can cancel at any time without penalty.

Free Additional Accounts

To add another person to the account, there is no fee. MedScope also has an optional fall detection feature, meaning that the device alerts the medical alert team should a fall be detected. Emergency personnel are contacted as well as a designated friend or family member.

Customer Service

MedScope's customer service is exemplary and agents are available to answer any and all questions between 9AM and 5PM (eastern time) Monday through Friday. Should customers need assistance after hours, technical support is available 24/7. Customers simply leave messages and are called back within a few minutes.

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The Bad

  • Prices
  • Not Geared Toward Individuals

Prices

MedScope's prices are slightly higher than their competitors. Some features are add-ons, such as fall detection which is an additional $5/month.

Not Geared Toward Individuals

The company's main focus is selling and servicing large companies, such as nursing homes. As such, finding information for individual customers can be slightly problematic. However, with a few clicks, one can access customer service and sales' information.

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The Bottom Line

MedScope offers many features as standard in its packages as well as add-ons or upgrades, such as fall alerts, monitored medication dispenser, and cellular and mobile medical alerts. Customer service agents are only available during regular business hours, but technical support agents are available around the clock. Agents are friendly and knowledgeable when fielding questions about individual service plans and equipment, in spite of the main focus of the company's sales being on institutions. MedScope allows multiple family members to be on the same account (which is not always the case in the industry) for no additional monthly charge. They do charge for an additional pendant, however. Terms of service for MedScope are extremely simple and fair, with no activation fee, free shipping on equipment rental, and no long-term contract.

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Star Rating

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8 Reviews

Review Breakdown

5 grade

38%

4 grade

25%

3 grade

13%

2 grade

0%

1 grade

25%

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Review Source

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Robert Ingwerse Silvis, IL

I live alone and my walking is getting a little unstable, so I thought it was a good idea to purchase Mobile Help. I am very satisfied with their services because I don't have to worry about being alone or falling without being able to get up. The service is great, although the necklace is a little touchy but other than that, it's fine.

7 years ago

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Robert Jones Hickory, NC

I’ve had my Med-Scope for a few weeks and am extremely pleased. I had Phillips Lifeline for over 4 years and found out it didn’t cover me in my bathroom or on my patio. My main unit was in my dining room and my necklace responder was in the bath, door closed, and fan running. This should be a normal situation. I could call for help but the unit in the dining room couldn’t hear my response. Quite the opposite with MedScope. I called and received a prompt reply. Needless to say I am very pleased. I have done tests in areas my other one wouldn’t work in, and the MedScope performed flawlessly. Absolute amazing !!!!!!

2 years ago

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Drab MO

I really like the fact that I have coverage anywhere in the country that has a cell phone signal. I've always had a positive experience if I needed to call and it's helpful for me when they call to let me know that my device needs to be charged. I'll continue to recommended MedsScope.

1 year ago