MediVoice Alert is owned by EMS Sentry, Inc. EMS Sentry is located in North Canton, Ohio and is primarily in the business of selling and distributing Medical Alert Monitoring Systems.

Rank Chart
Price
Consumer Rating
Review

#1

$29.95-$49.95
8.6

#2

$29.95-$41.95
9.3

#3

$27.49-$42.99
8.3

#52
MediVoice Alert Logo

$19.95
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MediVoice prides themselves in the fact that they are not a personal emergency response system, but a two-way voice communication alarm system. Their systems are sold at a one-time fee, instead of monthly. However, they do charge a monthly monitoring fee. When in an emergency, your communication will be with their UL listed, central station that is staffed with certified EMTs.

The Good

  • Wide range of products and features
  • Certified EMTs
  • Additional equipment

MediVoice is a relatively new arrival in the field of medical monitoring and alerting, having been in business since 2011. They are owned and operated by EMS Sentry in North Canton, Ohio. Offering a wide range of products and features, they are able to provide medical monitoring and peace of mind to seniors across the country.

For senior covered by Medicare Part B, many of the costs for the system and equipment are covered, which can be a great help for many needing professional medical monitoring and alerts. All emergency calls are answered by certified EMTs, offering quick assessment of the situation and allowing for proper help to be summoned quickly and efficiently, 24 hours per day, 365 days per year.

In addition to the base unit and transmitter, MediVoice offers additional and optional equipment which is recommended on a case-by-case basis.

For the bathroom, MediVoice recommends a wall-mounted emergency communicator to be installed in a centrally located (and low enough to reach) spot, helping protect seniors in the room which is of high-risk for falls.

Door knob key locks are also available, allowing easy entry for emergency personnel, family friends and neighbors.

The Bad

  • Business model
  • Terms and conditions

MediVoice uses a different business model than the majority of their competitors, due to their cooperation with Medicare Part B. The cost of equipment is billed upfront and all equipment is owned by the customer after 12 months of continuous service payments. As such, the cost to obtain service includes the equipment cost, activation fees, and the first month’s subscription fee.

MediVoice’s terms and conditions are lengthy and hard to find.

The Bottom Line

MediVoice is a superb option for those with Medicare Part B coverage since the bulk of the costs will be covered, which helps seniors conserve their sometimes limited resources. While the initial payment is considerably higher, the long-term savings easily off-sets the initial fees.

One should be aware that MediVoice requires a minimum contract for 12 months, and should customers leave the service before then, hefty cancellation fees may apply. These may be reduced or waived in limited circumstances.

MediVoice’s coverage and equipment is sound and adequate for most seniors. For those with Medicare Part B, MediVoice is a solid choice and is recommended. For those without this coverage, the plan and equipment are still recommended, but the contract terms and initial payment make MediVoice a less attractive fit.

More Information

Contract*

All MediVoice Alert emergency alert system service packages require a year-long contract in order to begin coverage. This is an unusual practice throughout the industry, as most companies offer month-to-month options with no formal contract. Customers who work with MediVoice Alert will not be able to cancel their service until the end of their contract time period without penalty. It is not clear what the penalty is for those customers who want to cancel before the time period has ended. The only instance that MediVoice Alert allows penalty-free cancellation is when the customer passes away or is moved to a senior-care facility.

The exact terms of the service contract are not available until the time of purchase for customers. But the Terms and Conditions that each customer has to agree to is available. Some of the highlights of this document include:

  • All content on MediVoice Alert’s website is under a full copyright and cannot be duplicated without permission.
  • All information provided by MediVoice Alert is given with an “As Is” warranty and is not liable.

*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.

Warranty Details

The emergency alert systems provided to customers by MediVoice Alert have several different working parts. Occasionally these pieces of equipment may not function properly. If this is the case, the parts and labor to repair or replace the malfunctioning equipment are covered by a warranty. This warranty comes at no additional cost to customers and is included with every service package. The system is monitored systematically and will notify the command center of the issue. Customers are also encouraged to test their equipment periodically as well.

Accreditations

The call centers used by MediVoice Alert are all certified by Underwriters Laboratories (UL). This means that the monitoring system and the individuals who will respond to the call for help have been evaluated by UL and were found to be satisfactory. Customers can trust that the services they will be receiving are up to industry standards.

 

Package Details


MediVoice Alert offers two different types of emergency alert and monitoring system packages. The first package is a traditional system seen by companies across the entire industry. This system allows customers to wear their help button and communicate through the base station in the event of an emergency. The second package is more unique for MediVoice Alert with a help button pendant that the customer can communicate through. This is very helpful for those situations where the customer is too far from the base station at the time of emergency. The specifics of each package are as follows:

Medical Alert System with Water-proof Pendant:

  • $21.95/month monitoring fee
  • $129 equipment fee
  • Up to nine mobile devices
  • Waterproof wearable pendant
  • 600-foot range
  • Available in all 50 states

Medical Alert System with Two-Way Voice Pendant:

  • $21.95/month monitoring fee
  • $195 equipment fee
  • Up to nine mobile devices
  • 400-feet of range
  • Available in all 50 states
  • Use pendant for emergency communication

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