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Medical Guardian

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LAST UPDATED: October 25th, 2021

Medical Guardian offers medical alert systems for those who need emergency services on the go as well as at home. Its medical alert packages have top-rated, high-quality equipment, from top-of-the-line fall detection pendants to medical alert smartwatches with GPS functionality.

Medical Guardian’s monitoring centers are CSAA Five Diamond certified, ESA Security certified, UL listed, and are open 24 hours a day, 7 days a week to ensure your loved ones have protection no matter what time of the day or night it is.

Many medical alert providers haven’t been awarded such robust accreditation, as it isn’t a requirement to operate as a medical alert company. Medical Guardian makes safety a top priority, demonstrating its authority and trustworthiness.

Medical Guardian claims the number one position in our rankings of medical alert system companies and has held that spot for many years. With thousands of positive reviews, the company outshines its competition with an exceptional staff; Medical Guardian was awarded the Silver Stevie Award for Excellence in Customer Service in 2019.

Because Medical Guardian's reputation has spoken for itself with thousands of positive customer reviews, we're offering $100 if you're not satisfied within 30 days of your purchase. If you'd like to learn more about what customers have to say about the medical alert provider, read Medical Guardian reviews.

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Why Medical Guardian Is Our Top Pick

Medical Guardian has over 13,000 customer reviews on our site, the majority of which are overwhelmingly positive. More than 80% of reviewers gave Medical Guardian 4 or 5 stars.

 

In particular, when taking a sample of Medical Guardian's reviews, nearly half highlighted Medical Guardian's exceptional customer service. Consumers also appreciate the company's quick response times and the quality of its easy-to-use equipment. With competitive offerings and a satisfied customer base, we're confident in recommending Medical Guardian for your medical alert needs. 

Medical Guardian Products and Pricing

Medical Guardian members receive medical alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee.

Free equipment offer does not include the Freedom Guardian system (the medical alert smartwatch) or the Mini Guardian.

Range from Base Station

Medical Guardian's home-based medical alert systems have a 1,300-foot range. This is a much larger range than most medical alert providers out there who offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base unit while still having full coverage in case of a fall or another emergency.

Medical Guardian Package Breakdown

  Classic Home Mobile Active Freedom Mini
Service Fee

$29.95/Month

$34.95/Month

$44.95/Month

$44.95/Month

$44.95/Month

$39.95/Month

Equipment Fee None None None None $299 $124.99
Maximum Battery Life 32-Hour Backup 30-Hour Backup 24 Hours 7 Days 2 Days 5 Days
Landline/Cellular Landline AT&T 4G Cellular AT&T 4G Cellular Verizon 4G Cellular AT&T 3G Cellular Verizon 4G Cellular
Fall Detection Available Yes Yes Yes Yes No Yes

Add-On Equipment

  • Additional Necklace/Wristband — $2.99 per month
  • Trelawear Pendant — $2.99 per month (compatible with Mobile Guardian and Home Guardian CBS)
  • Wall Button (not water resistant) — $2.99 per month
  • Voice-Activated Wall Button (water resistant)Voice-Activated Wall Button (water resistant) — $5.00/month
  • Lockbox — $2.99 per month
  • Fall Detection — $10.00 per month
  • Enhanced Notifications — $2.99 per month
  • Protection Plan — $6.99 per month

Mini Guardian

Cost

This plan starts at $1.29 per day ($39.95 per month).

Device Information

The Mini Guardian is the smallest and sleekest help button Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages.

Being half the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection.

The range on this device is unlimited.

Free equipment offer does not include the Mini Guardian system.

Home Guardian

Cost

This plan starts at $1.13 per day.

Device Information

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring station at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base unit.

Active Guardian

Cost

This plan starts at $1.35 per day.

Device Information

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on the go since it functions on Verizon’s 4G cellular network. The system includes a wearable alert button, two-way communication, and location tracking with GPS.

Classic Guardian

Cost

This plan starts at $0.97 per day.

Device Information

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour battery backup.

Mobile Guardian

Cost

This plan starts at $1.35 per day.

Device Information

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology and cellular connection. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication.

Freedom Guardian

Cost

This plan starts at $1.35 per day.

Device Information

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert emergency service anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location. The Freedom Guardian does not include fall detection.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use.
  • Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
  • GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

Free equipment offer does not include the Freedom Guardian system.

Equipment Warranty and Cancellation Policy

Equipment Warranty

Medical Guardian also offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.

The warranty does not cover lost or damaged items. However, Medical Guardian offers a protection plan for $6.99 per month that would cover those circumstances.

Cancellation Policy

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them without having to commit to the service for a long period of time.

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Freedom Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.

Medical Guardian charges $10 extra per month if you want a fall alert pendant included in your plan. However, this is the industry standard and is definitely worth the cost if you want extra peace of mind.

A fall alert pendant is an extra layer of protection that could potentially save a consumer's life, so the $10 extra a month doesn't seem like it's too unreasonable, especially when the majority of medical alert companies charge the same monthly price for fall detection.

Professional Monitoring and Certifications

Medical Guardian certified monitoring center is U.S.-based along with all of its operators. The monitoring center is available 24/7. Bilingual support is available for those who speak English as well as Spanish.

Medical Guardian is UL Listed, FM approved, and ESA Security certified. The company's monitoring centers and operators are also certified and committed to CSAA's five points of excellence, making Medical Guardian's response times the quickest and most efficient in the industry.

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Customer Review: Ginny Davis from Richmond Virginia

"On at least two occasions within the past month, I have had falls where I punched the pendant and I had a response and the fire department here within about fifteen to twenty minutes. They helped me get to my feet. It is not an overstatement to say this pendant saved my life."

What Customers Are Saying About Medical Guardian

When analyzing Medical Guardian reviews, one of the most referenced positives about the company is its quick responses and exceptional customer service. The company won the Silver Stevie Award for Excellence in Customer Service in 2019 and continues to demonstrate that customer service is one of the most important aspects of the company's mission.

Medical Guardian customers note the company's representatives are always prompt, patient, and helpful whether it's an emergency, a routine test, or just a simple customer service inquiry. The company has the same caring attitude regardless of the situation.

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Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service that outshines its competition in multiple areas, including price, equipment variety and quality, response times, monitoring center accreditations, customer reviews, and more.

Medical Guardian is best for anyone looking for a medical alert system and not just one type of customer; you can select and customize the plan and equipment that fits your needs. No matter if you're looking for an in-home or an on-the-go system, Medical Guardian has multiple medical alert packages for both types of situations.

Medical Guardian offers some of the best technology on the market at an affordable rate and remains the #1 medical alert company in the industry for a reason. If you're looking to purchase a medical alert device, we highly recommend Medical Guardian.

Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's medical alert products and services.

*Free shipping and one free month of service is a part of a promotion offered with the purchase of an annual plan.
**The Mini Guardian and Freedom Guardian have equipment fees.
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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian, Home Guardian, or Mobile Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

Message from
Medical Guardian

Here at Medical Guardian, there’s nothing we love more than hearing, “My medical alert device saved my life,” because that’s what we do. We’re not just selling emergency response systems; we’re saving lives, every single day.

We treat everyone as we would our own family members. This mindset starts at the top with our CEO Geoff Gross and how Medical Guardian was founded.

After his grandmother experienced several falls and needed help at home, Geoff started Medical Guardian out of his apartment and spent countless hours on the phone with older adults who simply wanted the freedom to continue doing what they loved. Through his passion and dedication, Geoff has grown Medical Guardian into one of the top-rated medical alert device companies in the industry. Part of our success comes from always putting you, the customer, first.

We take pride in protecting those who want to live without limits, and it’s a mission we are dedicated to, as proven by the countless reviews we’ve received from satisfied customers. Because when you buy a medical alert device from us, you're choosing to make more than a purchase. You're giving yourself the freedom to keep living life the way you want to.

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Star Rating

4.5

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13,395 Reviews

Review Breakdown

5 grade

69%

4 grade

18%

3 grade

6%

2 grade

2%

1 grade

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Anonymous Portage, WI

I like that I can talk back to the people. I have had problems with my medical alert. I had a new one sent to because it wasn’t holding a charge. I had to recharge it every two days. When I called customer service, the young lady was not listening to me and I told her that then she settled down and listened and I got a new one. They tell you the battery should last five days but the book says to charge it every day which is ridiculous. They need to go over their literature.

1 week ago

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Joan Anonsen Minneapolis, MN

It is a good product. However, on one occasion I was not in my apartment and apparently my pendant was triggered somehow. I was in the dining room at the time and 911 was called and came to my table to ask if I was okay. It was embarrassing.

2 days ago

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Robert Williams Rhome, TX

I was told on the phone that I could get up to 5 days on a charge. The absolute best I get is 49 or 50 hours. I bought it because of the 5 day charge. Too the neck lanyard separates two to three times a week. Isn't there a better way to prevent this?

2 days ago

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Charles Kluepfel Bloomfield, NJ

On the plus side, response to the test as fast. On the minus side, the flashes indicating battery is charged are too short and too far in between. One has to wait sometimes a long time before seeing one.

2 days ago

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Janice Cathcart Enon, OH

Their response was good yesterday when I fell on my porch but it was unclear what was happening after he got the inportant information. I was on hold for couple minutes. I don't like the fact you have to charge it so often.

2 weeks ago

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Carole Naperville, IL

They don't call back very quickly when I drop it. I don't want it at all but my kids got it for me. I suppose it is nice to have.

1 day ago

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Diane Roseville, MI

Wish there was GPS in the device so I think I might send it back because it doesn’t meet me needs otherwise I am happy and I use it to call for help.

1 week ago

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John Hill

Disappointed that that you system does not alert me to the fact that medical/law enforcement personnel hae been contacted. Inadvertently trigged my unit and was not aware of doing so till the aforementioned were at my front door. Being a new subscriber I did not recognize your calling number when yoHave subsequently taed your calling numbers to my Button so I will immediately recognize any call from you. Would be nice if we were alerted to activation in a manner, other than a phone call. Possible to have the unit flash??

2 months ago

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Ruth Slutzky Cornelius, NC

I was outside two days ago, sweeping mulch from my patio, and I fell. Fortunately I didn't get hurt, and a neighbor helped me get up. My medical guardian did not make a sound. When my son called, he was told it was an additional $10 for that service.

2 months ago

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Patsy Fleeman Springfield, TN

It takes forever for someone to answer the phone. At least 10 rings… way too long!

2 days ago

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Grace Washington, DC

Never had to use it but I carry it with me all the time. I like that I can take it with me places.

1 week ago

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Vasu Dev Claremont, CA

My wrist Guardien had to be replaced because of reception deficiency. I do not like carrying weighty stuff around my neck all the time..

4 weeks ago

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Valerie Binghamton, NY

It needs to do better. I would like someone to all me so that I can be sure it is okay to use. I didn’t send the authorization letter because I was sick so I don’t know if it was taken care of.

2 months ago

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Cheryl Erie, PA

Equal to any other product on the market. I like it, it keeps me safe. I don’t like they way it hangs around my neck so I put in my pocket. I wish I had gotten one for my wrist. It is pretty accurate.

2 months ago

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Georgeann Smith Dayton, OH

First of all for some reason I need to charge up the button every three days instead of five days like the instructions tell you. Next I do not like having to wear the it around my neck and as of today they do not have a watch type available

3 months ago

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Deanna O’Hara Pierce City, MO

My father, Ralph, recently fell and Medical Guardian was not alerted.

2 days ago

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Joann Milwaukee, WI

We had to use it. The device did not work as planned when the signal went off. She hit the button and they were trying to get in touch with her and talking to her but she couldn't hear them because the signal was breaking up. She couldn't understand what they're saying. I got a call on my phone and my phone said spam alert, they left voicemail that said your family member is not responsive we're sending EMT. She was okay but the medical Gaiden box was defective.

5 months ago

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Linda Maddox Shalimar, FL

No help from customer service. Doesn’t bode well to pay the year up front. Emergency response immediate and responsive. Rate her service a 10 !

1 month ago

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Edward Machak Grayslake, IL

I was sitting in my chair and my lanyard fell off into my lap. The piece that goes into the magnet came off and I had to glue it back on.

1 month ago

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Avelina Haynam Westfield Center, OH

we had trouble with the unit, we bumped it a lot by accident weather around our neck, or belt, we still do a lot, and we hated causing the alert, i guess it will just take time.

3 months ago

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Alice Keziah Charlotte, NC

We removed "the fall alert" after 4 BIG falls and no detection. Then when we have pushed the button it rings 6 -10 times before someone picks up. They are helpful when you speak with someone

3 months ago

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Jim Wagner Clarendon, PA

Do to the lack of cell service the range is limited.

2 days ago

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Phinnarat Somerville, NJ

I like when they contact me right away if they cannot reach someone at home and they contact a loved one. But the thing that I don't like is that before I sign a contract they said that they will provide a second language. After I signed up they didn't have that available.

5 months ago

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Laverne Chicago, IL

I like that it's a protection for me and that I can use it for falls or whatever. The only complaint I have is that it goes off too fast. It doesn't even have to hit the ground and the machine makes an alert but I can press it and just continue, but the other thing that I could use is a new grip that ties in the back of your neck to hold the string. That fell apart right away so I just had to make a knot. Other than that, it's been perfect.

7 months ago

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Marian Indianapolis, IN

It always seems to get kind of greasy but other than that, it is okay. It is fine hanging around my neck.

1 month ago

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Anonymous Ponca City, OK

I dislike the high cost but they were able to answer in slightly over a minute when I tested it. I don’t know if that is good or bad. I don’t wear it much so it seems useless.

4 months ago

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Anonymous Rockton, IL

I like that it works far away from the house you know with the G.P.S. Rather than just in the home. What I don't like about it is the battery life. It's five days at best that's not even using it.

5 months ago

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Anonymous Erie, PA

It's fine except a couple of times it has fallen on the floor on the carpet and it doesn’t do anything. It doesn’t react if it is on a soft surface so I am not sure if it working correctly.

5 months ago

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Beverly V. South Elgin, IL

I have not yet had to use this device. I hope I never do. It does give me peace of mind knowing you are just a touch of the button away. I also chose this device because I can take the base with me when traveling.

5 months ago

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Randy T Watertown, WI

I Pay this service for my Mom, The company can't seem to get the contact and the billing address right. It seems the contact has to be the same as the billing address. Well when they try to get paid and the credit Card doesn't work then maybe they'll fix it

7 months ago

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Beth Oconomowoc, WI

I like the fact that they are always there when I test it to see if I need it. I have not needed it. I dislike the fact that it takes a lot of time to charge it--much more than they said--and also that it seems to be cheaply made because the thing to wear around my neck broke out very easily and there's no tape in order to wear it.

7 months ago

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Cindy Brown Woodstock, CT

Customer service leaves a lot to be desired. Initially, contacts were not entered properly so were not called when button was activated. Took 5 calls and over 2 weeks to receive a replacement charger. Also request to speak to a manager has yet to be honored.

8 months ago

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Reply from Medical Guardian

Greetings and thanks for your review. We are sorry that you found your experience to be less than satisfactory. Please respond to the following private message to provide your information so we can investigate your experience. Thanks, and have a great day!

Feb. 18th, 2021

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Michelle DeForest

We were sent the necklace only. We were promised two wristbands in addition to the necklace. The necklace button has absolutely no fall detection. I dropped it from multiple heights and onto various surfaces. Never did it work. I also sent in the information sheet the day we received the unit but apparently it was never received so if something does go wrong, apparently no one will understand how to get into the house much less know who to call. What a joke of a service. It's a shame it's prepaid. I'd completely undo this service and switch to a competitor. When this year is done, that is exactly what we will do.

2 years ago

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Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will reach out with a resolution to this. Thank you again for your review, and have a great day!

Jul. 3rd, 2019

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Keith Clover, SC

When I signed up initially, MG was quite efficient and I was pleasantly surprised to receive the watch about a week after placing the order. The watch was not of sturdy construction though and the wings that contain the pins that attach the watchband are pretty flimsy. On the first watch, two broke off after maybe the 3rd or 4th time I put it on. Further, the watch wouldn't hold a charge for more than 8-10 hours. When I spoke with the tech support group, they stated it might be my cell coverage (I live in the country and don't have a land line) but wanted to send me a second watch to see if it did better. The second watch didn't do better and so they sent me the "pendent" unit along with prepaid return shipping labels. I put the two watches in the mail on April 3 and, when the "pendent" didn't perform either, I mailed it back on April 8 with my label and money. The April 8 package was received the same week and the two packages mailed on April 3rd, using their prepaid labels, weren't received at least 2 weeks later . This return service is just slow and frustrating for someone like myself who wants the service cancelled and charges stopped. The bottom line for me is the people were friendly and tried to be helpful but the product just performed miserably due to my poor rural cell phone coverage.

2 years ago

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Reply from Medical Guardian

Keith, thank you for your review! We are sorry you found your experience to be less than satisfactory. We take your feedback very seriously and will be sure to look into your experience. If you need anything else then please let us know by contacting our Customer Care team at 1-800-313-1191. Thanks again for your review, and have a great day!

Jun. 4th, 2019

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Lois Galiinat, daughter of Jeanette Smith

Customer service has been an issue. When I first called to inquire about the service, I spoke to a salesperson and said I'd be back in touch. The next morning a received a called from a spoofed local number that was the salesperson. Why does a reputable company use a disreputable practice? But based upon reviews, I ordered the Home Guardian. I was told that although no guarantee, I would received it by a certain date, which was very important to me. But I did not receive as promised. Then I was double charged on my credit card. When I called I was told this was an error and the erroneous charge was credited.

2 years ago

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Reply from Medical Guardian

Lois, thank you for your review! We are sorry to hear that you felt your sales experience was less than satisfactory. We take your feedback very seriously, and we will be sure to look into your experience. Thank you again for your feedback, and we hope you have a great day!

May. 22nd, 2019

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Anonymous

I called in to do the first check two weeks ago and it failed. Nobody came on the line for over fourty five minutes. I couldn't even call an ambulance so I called my daughter on my cell phone which I never use and she called the care specialist. The next day I called them back and put in a formal complain to the supervisory and then I waited two days and tried another test and it went through perfectly but I'm very leery about it. I'm still on the line if I'm going to keep it or not. I'll probably wait a week or two and try another test and see how it works. I'm on the line as to whether I can trust the company.

2 years ago

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J.Braxton

It's not the service itself, it's the beginning process of it all .The customer service Rep. She really did want to answer my questions,was snappy; rushy.I was telling her about the information from Guardian's Commercial that's what made me call in after researching this company.The customer service Rep.told me about the activation frees/shipping & assured me about the commercials 1st month free ,but when I activated the system not even a few days 2/3days I get email they charged my debit card for the first months payment ???? After she had changed my card the day I put the order in as well as me asking her a few times before her sending the very 1st.charge for the equipment.When you get pushy Customer Service Representatives that makes the overall Company look bad !!

2 years ago

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Reply from Medical Guardian

Thank you for your review. We apologize for the confusion surrounding our 1-month free promo. This promo is currently available to customers who pre-pay for a full year, which is likely why your account was charged up front. We are sorry that your overall experience with our team was not a good one for you. So we can look more closely at your concerns, would you be able to help us in locating your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will take a look at your concerns. Thanks again for reaching out. Have a great day!

Mar. 14th, 2019

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Kathy Gonzalez

Thus far, thank the Lord we have not had to use it in a real emergency. However, when we tested the system, the operator was very very rude! We had to call back a few times because the pendent wouldn't work properly, as well as the base station. The operator basically told us we didn't know what we were doing. She would not be quite long enough for me to explain why we were calling! She said it was mandatory that she keep talking and tell me all the same stuff over and over. What she was telling me we were doing wrong, was what the operator before her, told us to do. At this time, I would not recommend this product due to having to deal with your rude operators.

2 years ago

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Reply from Medical Guardian

Kathy, thank you for your review. We're sorry for the negative experience you had when testing out our system. We take your feedback very seriously and want to investigate your concerns further. Would you be able to help us in locating your account? Any information shared in your response will not be posted publically. If you could provide us with the full name of the device user (if a name other than yours), as well as their full address and phone number, this will help us locate the account in question. Please provide any other relevant information, such as the approximate date of your phone call with our emergency operator that was outlined in your review if that information is available. Once that information is provided, we will look into your concerns and be in touch. Thanks again for the feedback. Have a great day!

Feb. 27th, 2019

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Pauline Robillard

At the time I started I was a very active person, I didn't really need all the things that a lot of services offered. Medical Guardian was the only company that didn't try to push all their stuff on me, they just gave me what I asked them for. I haven't had to use it but it has gone off a couple of times because I bumped it against a counter or something. They answered quickly though and resolved things quickly. The price is mostly good. There is one thing I haven't been happy with. When I first started I got the service put on my credit card. I guess I didn't read the fine print or something because I didn't know they would automatically charge me every year to renew the service without notifying me. It has been a constant problem. I mean, for a company that deals with senior citizens they should let them know about these kinds of things right away instead of putting it in fine print. They told me they would notify me, but they never did. I asked them to at least send me a bill whenever they need to charge me again but they never did. If they had told me initially that they would do that I would've been able to just tell them not to. I've been really unhappy about that; it has been a real pain in the neck. It's really aggravating, it feels like they take advantage of us for being old and just take our money automatically.

3 years ago

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Reply from Medical Guardian

Pauline, thank you for reaching out. We see that you called and spoke to us just earlier this week about the invoicing issue and this has been an ongoing issue for you. We will look into this on our end and reach out soon to discuss. We apologize for the inconvenience. Have a great weekend!

May. 4th, 2018

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Norma Shullaw Lincoln, NE

My son helped me pick it out. I wear it daily but I haven't had to use it. I had to replace the bracelet because it got caught on a sweater or something and just fell apart. We tried to snap it back together, but it wouldn't stay put, so we finally replaced it. They should make them less cheap looking and sturdier, especially considering that they're really pricey. My one other complaint is with the monthly tests we have to do. They know that people forget to do the monthly call thing. I don't think they should leave that up to the person, especially because I have a lot more important things to do.

3 years ago

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Reply from Medical Guardian

Hello Norma, we are thankful for your feedback. We are constantly looking for ways to improve our product and customer experience. If you have any issues with your Mobile Guardian unit feel free to contact us.

Apr. 11th, 2018

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FF Worley, ID

Well I haven't had any experience in using it. Well you know I just saw a few of the guardian books and what have advertised in a religious book and so I thought it would be a good thing to do and just before I got it I fell and my granddaughter was here and she informed her father that I needed it so it was just that all happened about same day. Haven't had to use it thank God so I feel reassured with it. Well I'll soon be 82 years old and I do have gym class that I go to 3 times a week and now I wear that with me all the time and now I feel real comfortable doing all sorts of exercises and running around the gym I put in almost a mile walking around the gym today and so I feel real comfortable having it on, it feels sort of like carry a friend with me all the time.

3 years ago

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Reply from Medical Guardian

Hello, we are happy to hear you are not experiencing any issues with your unit. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Thanks.

Apr. 6th, 2018

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Angela Hungerbuhler Tunkhannock, PA

I have balance problems so I looked around and I picked them because it didn't limit me to just my house. I take it with me when I'm going to be walking somewhere or anything like that. I've never had any problems with them. The button functions well. Thing is, I've had two different wristbands and they have both fallen apart on their own. The first time I actually lost the working part while I was working in the garden. I realized that had happened when I came in and noticed that my hand felt thinner. I had to call in and they replaced it for me. The second one fell apart too but I managed to keep the two parts and tried to snap it back together. I wound up actually gluing it so it would stay.

3 years ago

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Reply from Medical Guardian

Hello Angela, we are sorry to hear about your experience with the Classic Guardian pendants. We will have one of our Customer Care Specialists reach out to you to discuss. We value your feedback. Thanks.

Apr. 6th, 2018

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Margaret Medina Lancaster, PA

Well it had the right things that I needed. I used it mostly for outside. I used the GPS more than other thing because I do a lot of stuff outside and it makes me feel comfortable knowing there is something. I have nobody no family so it made me comfortable to know that if I had an accident or something that there would be someone to call home and when I do work outside in my garden and I have to climb up to the attic, I usually put my button on so that I know that if I fell somebody would find me. I don't really have any support from them, they never called me I suppose to call them to tell them I've had changes which I was wishing they would call me so I could tell them about the changes and I don't know what I did with their number so you know I'm afraid to call the ambulance, part of that scares me, that's why I don't get mine tested, so I think there has to be something where they test it because that's something that frightens me, that I might accidentally press the button if it is not necessary. I haven't used it yet as far as pressing my buttons but like I said it feels it makes me feel like I am safer.

3 years ago

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Raymond Beatty Sun City, AZ

We received some information about them and since it looked like a good deal we went ahead and got it. My son insists that I wear the device on my neck all the time and I try to do that since I have a tendency to fall a lot. I can be walking along or sitting down and I'll just fall over. It can happen at any given time. I just have a balance problem, I guess my brain is not hooked up right to my legs or something. I've had a number of falls both around my house and also while I'm out in different places. Just in the last month I've fallen 3 times. Last Friday I fell and broke my toe but I was able to get to the doctor alright. One time when I needed to use it they weren't really quick, but they got here. They got to me and took me to the hospital in case there was some damage because of the fall. Actually, my son was the one that called them with it, so I'm not sure how quickly they answered the call. Still, I know that with the device I can get help very quickly whenever I fall. All I have to do is punch the button and I'll get a response. The only imitation I've found is that I have to be in or near the house for it to work. It's also a little expensive. We're on a very low income so I can't afford a lot of the bills that come from the hospital.

3 years ago

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Reply from Medical Guardian

Raymond, thank you for reaching out. We're happy that you have been able to use your Home Guardian when you needed it. We did want you to be aware that we do have mobile options available that would offer you protection both in your home and on the go. Please reply directly to this message if you would like for a member of our Customer Care team to reach out with additional information about our mobile options. Have a great day!

Apr. 2nd, 2018

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Gloria Hourihan Baldwinsville, NY

My daughter and I researched everything. Medical Guardian came up as the one with the best ratings so we chose it. I'll be 86 next week but I'm in fairly good health. I try to keep my strength by walking a lot, but it's there in case I need it. I've been with them for a short time and I'm still getting into the habit of wearing the button all the time, but I've been satisfied with it. I do have 1 complain though. I just got a new system and I'm a bit confused about it. There's 2 red lights that are on all the time, so I want to know what that is about. The thing is, I've called them 4 times already to try and get that answered but I'm always put on hold for 15 or 20 minutes. I mean the unit works, I've pushed it to test it and I got an answer, but they couldn't answer my question.

3 years ago

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Anonymous Ellwood City, PA

The price convinced me of getting it, though I would still like it to be lower. Things were not very good the time I had to use it. I kept telling them not to call an ambulance because I didn't need it, but they called them anyways. I got a bill of $300 because of that. On top of that, the men that called my daughter were not good either. They couldn't speak English very well and got very very nasty with her. I was tempted to stop the service because that was really upsetting. I mean, the system itself works okay. You can get a hold of somebody quickly. But that doesn't do me much good if they don't have someone that can speak English. I was not happy at all.

3 years ago

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Reply from Medical Guardian

We thank you for the feedback about your recent experience. We would like to look into this particular incident further. Would you be willing to help us in locating your account? Any information provided in your response will not be posted publicly. If you could provide your full name, address, phone number and the date of the incident in question, we will look into this for you. Thanks again for the review!

Mar. 27th, 2018

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Frank Sharples Chinook, MT

I decided on Medical Guardian when I saw it was rated number one. It's actually my father's, but I can describe it. It works, but the only disadvantage to the one that we have is that it does not go off when he falls down and can't push a button. They do make one that does that. It's ten dollars more, so $59 a month, and there's much cheaper ones on the market. I will probably switch back to a different company which is about twenty dollars cheaper, with a device that will go off when he falls down. Medical Guardian is a good system but it's way more expensive. They do answer the phone when he needs it answered. I do trust the company because they work, they answer, they make calls to wherever our list says, and they provide a lock box for your house.

3 years ago

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Christina Rochester, MI

My brother who lives in Texas knew a lady that told him that Medical Guardian was the best thing she ever used and, after we got it, we found out that it actually is. I have the kind that goes around my neck in case of emergencies and also the machine that sits on a table by my bed. Every time I've called they've been right there to take me to the hospital. I did have an accidental button push but they were very pleasant about it. They're kind of like a big family, they really care for you and stay on the phone until they make sure that you're alright. They either send help out immediately or call the people that we want them to call. The only thing is that they told me they'd give me $5 for every person that I referred to them, but they haven't followed through with that yet.

3 years ago

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Reply from Medical Guardian

Christina, thank you for joining our big family! We're happy that you are satisfied with your device and service overall. We would like to look into your issues with getting your gift cards for referring others to us. Would you be willing to help us locate your account? Any information shared will not be posted publicly and will only be shared with Medical Guardian. If you could provide us with your full name and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out. Have a lovely day!

Mar. 14th, 2018

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Emily Irvington, KY

I'm becoming a senior citizen and I walk a lot by myself. So, if something were to happen to me where I needed help, I needed to have something to get help. It was also in part to ease my daughter's concerns about me since she usually works at the time I take my walks. So, I just looked things up online and they were actually the first ones I checked out. Since I just needed to get something quickly, I bought it. When I called to purchase the thing, the person that I dealt with had a lot of information and explained everything in a way that I could understand. He was very helpful. Everything is up in my room and I wear everything all the time. Thankfully I haven't had to use it. There's a lot of other services out there that are a lot cheaper than them, but at this point I think I'll stick with them.

3 years ago

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Howard &

A big factor in my decision was the fact that it had GPS capabilities, which means that I'm not limited to just being in my house. I really haven't had an occasion to use it, but I've tested it before. At one point we ran into a problem with the box thing and they sent me another one the following day to replace it. After that I was able to just send them back the other equipment. I was very impressed with their overnight service. The one problem I've found is that if I try and call them on the regular phone it takes a long time before they answer. On one occasion, after someone actually answered, that person ended up transferring me to someone else.

3 years ago

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Reply from Medical Guardian

Howard, we thank you for reaching out. We apologize for the delays you experienced when reaching out to our Customer Care team. We have been experiencing high call volume as of late. We have been actively working to address this issue and you should see improvement in the coming weeks. Feel free to reach back out if you have any additional questions or needs. Have a great day!

Mar. 2nd, 2018

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