Name: Medical Guardian
Rating: 4.4

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Mary Ann Bethlehem, PA

At the time I was falling over a lot and would need to call 911 to get help for myself. In fact, before I got it, I fell and had to spend several days in the hospital. My family decided that I needed to have a medical alert thing, just for extra security, so they got this one. I haven't had to use it since getting it. My only concern right now is that I don't think the device works that many miles away from my home. It mostly works while I'm close to home.

6 years ago

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Nancy Musselman Hanover, PA

My mother uses it since she lives some 30 miles away from our house. I got a call from them once telling me that my mother had pressed the button and four minutes later when they came and picked her up. Apparently they also called her and asked her if she needed help. After she said yes, they sent out help. I know she is safe with them.

6 years ago

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Betty Blanken Efland, NC

My daughter insisted I get something like this after I fell and hurt myself, so we got this. I wear the necklace all the time. I really haven't had to use it, but every time I accidentally hit the button they are very nice about it. They're just helpful and the service is great.

6 years ago

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Shirley Hoffman Pensacola, FL

My daughter in law checked on them and she was the reason why I decided to get involved with them. I wear the watch rather than the necklace. I'm not really happy with it since the button is very large. The band where the button is on actually broke, so now I'm having to deal with that and carry the thing in my pocket. It's not very good at all. I haven't had the need to use it but whenever I test it they've been very pleasant.

6 years ago

Reply from Medical Guardian

Shirley, thank you for the review. We will be reaching out to discuss getting out your broken button to see if we can help you out with that. Have a great weekend!

Mar. 2nd, 2018

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Anonymous Stayton, OR

The service was recommended by a friend. I've never had to use it, but I always wear it. It's a good unit, I never had problems with it. Every time I call them with questions, or when I check the unit once a month, they're very good. Their customer support is very friendly.

6 years ago

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Rachel L Moses Lake, WA

My niece was the one that picked it up for me. I haven't had to use it yet but I have accidentally pushed the button several times. They have been very very good on those occasions, they're right on top of it all. They respond immediately and everything works well.

6 years ago

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Howard &

A big factor in my decision was the fact that it had GPS capabilities, which means that I'm not limited to just being in my house. I really haven't had an occasion to use it, but I've tested it before. At one point we ran into a problem with the box thing and they sent me another one the following day to replace it. After that I was able to just send them back the other equipment. I was very impressed with their overnight service. The one problem I've found is that if I try and call them on the regular phone it takes a long time before they answer. On one occasion, after someone actually answered, that person ended up transferring me to someone else.

6 years ago

Reply from Medical Guardian

Howard, we thank you for reaching out. We apologize for the delays you experienced when reaching out to our Customer Care team. We have been experiencing high call volume as of late. We have been actively working to address this issue and you should see improvement in the coming weeks. Feel free to reach back out if you have any additional questions or needs. Have a great day!

Mar. 2nd, 2018

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Barbara Golt Newark, DE

I use it a lot since my hearing has diminished a lot. They have responded well and when somebody calls me I can have the information right on the screen. Whenever I've had a problem, somebody has been able to respond to me right away.

6 years ago

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Anonymous Danielsville, PA

I didn't really look around. I just thought I'd try a company and they were the first ones that came up. I do tests all the time and they answer right away. Everyone is always really nice on the phone. I'm very pleased with it.

6 years ago

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Grace Mckee Poughkeepsie, NY

We've had no trouble with them and price-wise it's ok. I always make sure that my wife has it on when I have to leave the house. They advised us to do a test once a month or so and we do just that. They always respond within a minute of us pressing it.

6 years ago

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Don Patrick Chuckey, TN

The price was ok when we looked at it and since the call button looked nice I just got it. I haven't had to use it thank goodness, but I just wear it if I'm doing something that's very heavy duty or when I go outside. I try to test it every now and then. When I do that they come right up and respond within a minute. I'm confident that they can handle any emergency that might come up.

6 years ago

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Edith Rorke

The doctor recommended I get it, so I did. I haven't had to use it, but I hit it by accident when I was at the store. They responded very quickly even though it was a mistake. They were also very helpful. When I needed to have one of my bracelets replaced they were really good about that too.

6 years ago

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Anonymous Leeds, AL

I looked up the best companies for this and they came up as number one, so I called them and got it. The only time I've used it was when it went off accidentally. It was a false alarm, but they still were there very promptly and checked on me to make sure I was ok. I haven't had any problems with them.

6 years ago

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Robert Abricki Slinger, WI

I was just looking for something and the pricing they had convinced me. Thankfully I have not had to use it, but I wear it everyday. I'm hoping that when I have to use it, they'll be available. So far though I've had no problems with it, when I had to call them to reset the device things worked out fine.

6 years ago

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RennieDahlman

through no missuse or abuse on my part, have a cracked portable safety pendant. It does work, but company won't replace it unless I pay for it. There is a deffect by manufacturer and I feel it should be replaced with no cost to me since I did not break it.

6 years ago

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TrudyHarrison

On two occasions I accidentally pushed the alert button. Immediately a voice asked if I was alright and that I didn't need any help. What more can you ask of a medical alert .. it did exactly what it was supposed to do which gives me confidence that should I need help....I can count on it.

6 years ago

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Anonymous Spokane, WA

My investment adviser checked all the available services in the city and came up with this one. When I've called in to check my devices they've always been extremely helpful. I haven't had to use it, though once it got caught in my waist band and went off inadvertently. They were on it immediately.

6 years ago

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Anonymous Walworth, WI

The GPS system was what convinced me of getting it for my mother. She has it on at all times since she lives alone. It gives her some security to know that if she needs someone, she can just push the button to get help. The biggest complaint she had was that the button is kind of big and gets in the way. The support we got from the initial set up was great, though I have not had the best support online.

6 years ago

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Esther Bruno Bensalem, PA

I picked it for my mother based on online reviews. Customer service is always very responsive to any questions we have. It's always easy to get a hold of them and they answer quickly. The technology seems to be up to date, it doesn't fail or anything. We test it every month to check it and we've seen no problems. Having it makes us feel safe.

6 years ago

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Margaret Clower Kennesaw, GA

I didn't really get it myself. I had fallen and broken my hip, so while I was in rehab she went and got it all fixed up for me. I've had it for a little over year now and I haven't had to use it. I do think that price-wise it's a little high.

6 years ago

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Karen Griggsville, IL

I had ordered another one that just wouldn't work where I lived and next thing I know, my daughter ordered Medical Guardian for me. Things have been fine since then. I like the fact that I can have both the necklace and the bracelet as options. I've accidentally set it off once and they were there immediately and called my daughter.

6 years ago

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Rod Mahler Faribault, MN

I got it as a gift from my daughter since I live on my own. The button is easy to use. I have the wrist band on me everyday. When summer time comes I may switch to the necklace since I don't want it to show too much. I tried calling them and it took quite a while before I could get through to someone. I just wanted to check on the button because one of the lights came on, but I didn't know why. It took a good 15 minutes before I got a response.

6 years ago

Reply from Medical Guardian

Rod, thank you for the review. Generally speaking, you should be able to reach one of our highly trained operators in under one minute. We will be reaching out shortly to look into your particular case.

Feb. 23rd, 2018

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Bertha Gottsponer Morrilton, AR

I just googled things and found them. I like the range it has, I can take it outside with me. The button is very comfortable and everything seems to be working great so far. We've called in to do some testing and every time everyone has been very quick to respond and very friendly.

6 years ago

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Mary Simms Harlingen, TX

I picked them out from the internet for my mother, that was it. She used it once when she was feeling ill and couldn't get to the phone. They were very responsive and called me. She also accidentally touched the button once and they were good about that. I think it does its job.

6 years ago

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Donna Holmes Bonduel, WI

They were just the first ones I called. I have the necklace on all the time. I've used it once and it worked very well. They call me every once in a while to see how I'm doing. They've helped me reset the thing and are just a good bunch of people.

6 years ago

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Anonymous Huntersville, NC

I decided on it because I could take it with me, I didn't have to have it just in the house. The necklace the one you put around your neck, that got of twisted and I couldn't untwist it so I had to cut the necklace part off and I that way I have to carry it around in my pocket. I can access them quickly, its easy to use.

6 years ago

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Ruth Campbell

My daughter picked it out for me while I was in rehab. I just wanted to make sure that there was something in my house I could use as soon as I got back. I wear it everyday now and I know that if I do fall, I can just press the button to get help.

6 years ago

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Tammy Y Chicago, IL

I live alone and needed to have something in case I fell or got hurt, so I just kind of picked the company. For the money that I'm paying I think it's an ok service. I might have to cancel it though since I can barely pay for it right now.

6 years ago

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Elsie Rybacki Monroeville, PA

My son got it for me for my birthday. He made sure to pick a company that I would be comfortable with, even though he lives in another state. I wear the necklace and always put it on first thing in the morning. I feel secure and comfortable having them.

6 years ago

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Jim Matthews Greenfield, IN

They were the simplest company to go with. Customer service has been responsive when I call them with questions. Typically I wear the button when no one's at home or if I'm going some place by myself. Though there are times when I'm not sure if the button is working.

6 years ago

Reply from Medical Guardian

Jim, thank you for the review. We're happy to be able to offer you a simple solution that meets your needs. We will have a member of our Customer Care team reach out to ensure that your button is working as it should.

Feb. 26th, 2018

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Anonymous

I'm 84 years old and I'm retired, so on a typical day I don't do much. Since I live alone, having it keeps me in touch with my medical people and my doctor. If I got to go to the hospital, all I have to do is push the button and they'll get me an ambulance out here quickly. Whenever I need to get in touch with them they're always courteous and get me good information.

6 years ago

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Kathy Patton Inkster, MI

Initially the service was purchased as a gift for my husband but he has since passed away. We did use it to call an ambulance for him when we needed it. They were extremely fast and took no time in sending an ambulance over. They didn't ask any questions, they just sent them out.

6 years ago

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Aimee Eichelberger Romeoville, IL

I live alone and have a chronic disease that can make me unconscious if my blood pressure gets too low. Because of that I wanted to have something to protect myself with in case I'm on the verge of collapsing and can't reach my phone. Luckily I haven't had to use it, but the service has been good. I think it's a pretty good system, it doesn't need to be tied to a phone line. Instead it's all wireless so I can take it with me anywhere I go. That's good.

6 years ago

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Diane Knaust Hudson, FL

I was referred to it by my neighbors. I have not had to use it, except to test it that is. It takes forever when I try to contact somebody if I'm calling customer service. I've called their office and sat on the phone for 20 minutes before I got an operator on the other side. All I kept getting was 'call volume is greater than expected please hold, please hold.' After that though they were very cooperative.

6 years ago

Reply from Medical Guardian

Diane, thank you for the review. We're happy that your overall experience has been a positive one. We are actively working to address our increased call volume and you should see improvement in the coming weeks. Know that we prioritize actual emergencies above all else and that our emergency response operators are available 24/7 to quickly answer your call should you ever need any assistance. Have a great afternoon!

Feb. 26th, 2018

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Marsha Turner Bluffton, IN

I got it since I liked the coverage and the price that they gave me. I had to use it once so that they could come and take me to the hospital when I needed them. They were very responsive and got me there. They're very people oriented.

6 years ago

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Angela Mascaro Euclid, OH

My daughter signed me up for the service. Since I live in my own house she wanted me to have it. I keep it in my living room and I have the necklace thing around my neck all the time, even when I go to bed. I've never had to use it, but we try to make sure that it's all working.

6 years ago

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M.K. Baldwin, NY

One of my friends had it and since it seemed to work just fine I got it too. When I fell, they came right away. It didn't even take 5 minutes for them to get here. They were very quick, thorough, and they knew what they were doing. They are very alert.

6 years ago

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Judith Ulery Coupeville, WA

My daughter researched it online and, since it had good reports, she got it for me. I haven't really had to use it but I accidentally set it off one time. The responded quickly. The only problem I have right now is that the watch part is too big for me.

6 years ago

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Barbara Cofield Camarillo, CA

I was with another company before but I just didn't like their rates at all. I started researching and came up with Medical Guardian, so I switched to them. They take about the same time to answer the alarm as the other company, which is a good time. The only concern that I have about the device is the necklace button that you push. It's all very nice but if it gets misplaced it's almost impossible to know where it is. When I talked to someone about that problem, no one offered any suggestions to improve the situation with it. It wasn't good customer service.

6 years ago

Reply from Medical Guardian

Barbara, thanks for the review. You are correct that we don't currently offer any way to locate a missing necklace at present, but we will pass along your valuable feedback. Have a great week!

Feb. 26th, 2018

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Rose Bays Bloomfield, IN

I looked on the internet at the different ratings and since they were pretty highly rated I got it for my mother. We haven't had to use it for anything other than the initial testing. I think there could be some more features built into the basic units, like the fall detection, but it turns out you have to upscale and pay extra for those features. It'd be nice if they came as standard for the units. Still, it's a comfort to have it for my mother.

6 years ago

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Billy G Willis, TX

They seemed to have the best fit for what we needed so I went with it. I had a little bit of a problem with the button, but they took care of it. When I called them, the lady that helped me was very efficient and professional. As I go along using it, I'm learning more about how it works.

6 years ago

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Rogena Randall Dodge City, KS

I just needed one so I looked up different services and chose this one. I had to use it once after I had just had a knee replacement surgery. I had gone downtown to pick something up when I lost my balance and fell. I hit my head and couldn't move, so I just laid on the floor. Since I had my necklace on I just went and pushed my button. They answered right away and sent help really quickly. A while ago they called me and I asked them how far the necklace could reach since I keep the base in my bedroom. After talking they said they would send out a little hand held thing that had a bit more range. I asked the person how much that would be and he said $10, but he never said if that was a one time payment or if it was a monthly charge. I asked again but he never really responded to my question. When I got my bill it was a total of $90. It was then that I figured it was a monthly charge...

6 years ago

Reply from Medical Guardian

Rogena, we're happy we were able to be there for you when you needed us recently. On the other hand, we apologize for the confusion surrounding your billing. We will be in touch about that particular situation to see if we can help resolve that issue for you. Thanks for the review Rogena and have a lovely day!

Feb. 23rd, 2018

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Beverly Kohlstrand Dearborn, MI

I picked them since they were rated as the best service out there. We haven't had the need to use it, but we've tested it to make sure that the transmitter works. When we do that, or when the person that uses it sets it off accidentally, they call us right away. Things just work out the way they're supposed to. They're just good at what they do.

6 years ago

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Cheryl Adams Jackson, MI

I usually wear it when I'm around the house since I live by myself. The one I have is really only good for when I'm within my house or around the yard, I don't have the nationwide whatever thing. Still, anytime I'm out I'm usually with friends so I don't have any problems with that. I haven't needed to use it, so I don't really know how fast they'll answer if I need to call them. Still, I have it in case something does happen to me. That way I can push the button and hopefully somebody will come out and help me. It's a handy thing to have.

6 years ago

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Emma Looby

It was a combination of the price and the kind of service that they offered that convinced me of getting it for my mother. So far things have been good. They've called to check in on us and make sure that everything is working. They're great. My mother has the pendant on everyday. Hopefully she'll never need it, but it's there if she does.

6 years ago

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Elissa Bakall Chicago, IL

The price seemed to be just right and the product itself seemed to match what we needed, so we got it. I haven't had to use it for an emergency yet, but I wear it everyday. The button is small and works pretty well and the battery life of both the button and the speaker seem ok. Customer service is pretty good too. There have been some false alarms though, mostly because the button hangs too low and gets pushed against the counter.

6 years ago

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Candence Brooks Warsaw, IN

I got it since I'm home alone a lot. One time, my throat was closing and it was getting hard for me to swallow. I used the button to call them and the lady that I talked to was very nice and helped me out. She sent people out very quickly and they came in to check in on me. They were there when I needed them and were just very nice people.

6 years ago

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Elizabeth Schwantes Mobile, AL

We've been using it for years now. They were recommended to us over 10 years ago and we've been using it since. The person that uses it wears it all the time and so far she has only had to use it once. They have always answered promptly when we tested it. It works, we don't have any trouble with it.

6 years ago

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Bj Welch Lake Forest, CA

I looked online and checked out all the companies out there. I called a few of them, including Medical Guardian. I talked to their personnel and I was very happy with it all, so I got it. I haven't had to use it, I just call them to see if it's all working. They always call me right back and the button is just very easy to wear.

6 years ago

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Maria Elena Pico Rivera, CA

To me it's very important to have a medical alert device in case something happens. After my daughter in law recommended this service for me, I just got it. During the day I use the necklace and at night I put on the bracelet. I'm very satisfied with it.

6 years ago