Name: Medical Guardian
Rating: 4.4

check_circle

Verified Customer

star star star star star_border

Pam St Louis, MO

We used them for my mom, and we are now using them for my husband. I received equipment quickly. We haven't used the service yet, which is a good thing. My grandson pushed the button because it was a button to push. They answered and were very understanding about the "accidental" call. They would've gotten 5 stars, but the cost of replacing lost equipment is high if you don't take the insurance. Your customers are elderly, sometimes forgetful people and I think that is an area they could improve.

5 years ago

check_circle

Verified Customer

star star star star star

Halina

A few times my mother pushed the wrong button and help came on right away and I was contacted as well as my daughter. Everything worked out like it was supposed to. They are courteous and patient to talk to my mother who doesn't quite understand everything right away. Everything is very timely.

5 years ago

check_circle

Verified Customer

star star star star star

Sandra Athens, GA

I have had a few false alarms and they are on the phone immediately. I mean they respond very very quickly and are very concerned and very thankful. I really should have gotten the watch with the mechanism I carry around with me. That way I wouldn't have to carry stuff with me in excess.

5 years ago

Reply from Medical Guardian

Sandra, if you are interested in swapping to another device, simply reply to this message with your account information, (full name, address and phone number). Any information shared in your response will not be posted publically and we will be in touch to discuss other device options available to you. Thanks for the review!

Nov. 29th, 2018

check_circle

Verified Customer

star star star star star

Judy Eustace, TX

About a month or so ago I was sitting down and I went to get up and I couldn't get up. I was totally weak and didn't have anybody and ended up having to call they for help and they helped me. Every time I called and had a problem with one of the devices that got broken, they responded quickly.

5 years ago

check_circle

Verified Customer

star star star star star_border

Allison West Des Moines, IA

My siblings and I wanted my Mom, 92 and still living alone, to have a way of contacting someone in the case she fell. Medical Guardian was the only company that would protect her no matter where she went with its cell and GPS coverage. I like that she has two non-emergency contacts that can be called for her. The pendant is a little large and my Mom said she feels a little conspicuous wearing it. Any time we have contacted Customer Service, they have always been gracious and professional when speaking to my Mom.

5 years ago

check_circle

Verified Customer

star star star star star

Marla Cotati, CA

It has a very touchy fall feature. I finally had it turned off because it kept going off. The customer service responds right away. I found out that it was going off many times and I had questions about it and I was happy with what I've been told. It takes up very little space. It's just really compace and I'm very impressed with it.

5 years ago

check_circle

Verified Customer

star star star star star

Marlene Cincinnati, OH

After talking to the salesman and pricing and what you could do, it just seemed like a good a good way to go. We haven't had to use it other than the initial set up and tested it and it seems to work fine. They were very helpful for the initial set up.

5 years ago

check_circle

Verified Customer

star star star star star

Mildred Glenview, IL

When we were doing the testing, they came on in less than thirty seconds and they were very pleasant. It's easy to use and it's not cumbersome and they give you different options of either the necklace or bring it on the wrist.

5 years ago

check_circle

Verified Customer

star star star star star

George North Augusta, SC

My dad couldn't get out of bed so he pushed the button and they didn't contact me but they came and got to my house and everything turned out fine. I have called them and they jsut took care of everything and they answered all my questions.

5 years ago

check_circle

Verified Customer

star star star star star

Mildred Hoprich Whiteville, NC

I haven't had to use my alert necklace, but I hit the button by mistake recently and they responded immediately. My daughter received a text message before I could let them know I had no emergency. At least, had it been an emergency, I learned they waste no time in responding and alerted my daughter immediately.

5 years ago

check_circle

Verified Customer

star star star star star

Jesse Saint Pauls, NC

I had sort of passed out and I called, and the paramedics came. It took a little while for them to get here but that's because they had to come about 15-20 miles to get here. They are courteous, kind, and I had to call and get a new one and it was replaced properly.

5 years ago

check_circle

Verified Customer

star star star star star

Evelyn Lady Lake, FL

I accidentally pushed a button and heard a man's voice and was wondering how someone got in. But then I realized that it was someone asking if I was alright because I had pressed the button in error. Now I know it works though.

5 years ago

check_circle

Verified Customer

star star star star star

C. Blackshear, GA

It's good when people really need it. I wish I hadn't got it because I haven't needed it and I feel like it's wasting money. When I do need it, it will be a good service. I can just plug it in and it's ready to go in case I need it.

5 years ago

check_circle

Verified Customer

star star star star star

Peter

I think it's very convenient, it's not heavy and you just press the button to activate it. The customer service is great, they are very understanding and accommodating. They told me exactly what to do in regard to sending it back, I was very impressed.

5 years ago

check_circle

Verified Customer

star star star star star

E. Farmville, VA

I called in to make sure everything was working, and they were very pleasant. The only problem I have with the bracelet is it's made of a rubberized material that does both my arm a little and it breaks out, but I just switch it from one arm to the other and that's about it.

5 years ago

check_circle

Verified Customer

star star star star star

Zona P. Chandler, AZ

I was awakened at 1:30 in the morning with a bunch of officers outside my door. I guess I had unknowingly activated it, but it proves it's working. The only concern I have is it gets in the way when I take a shower, which is when I feel I am the most vulnerable.

5 years ago

check_circle

Verified Customer

star star star star star

Joe

If I could talk to them through the wristwatch or necklace it would be a much better product. I have tested it a couple times and they came right on and asked me if I needed help and made sure I was okay before they hung up.

5 years ago

check_circle

Verified Customer

star star star star star

Wayne

I needed something that would work outside, which I think this does. I tried other companies, but they wouldn't do that. I like the fact that it's got a charger on the bedside and I have a button around my neck. I feel very comfortable with it.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

During the day I use the watch and at night I use the necklace. I try to call in once a month to have it tested, the response isn't immediate. I always have to wait quite a bit for them to answer the phone. The last time I tested it, I said at the beginning it was a test, but they called me back thinking it was an emergency. It's the most expensive alert system out there at $39.95 a month, which is $10 more than the average alert system out there. The only thing I would recommend them for is because it is so lightweight. I don't even realize it's there.

5 years ago

check_circle

Verified Customer

star star star star star

Gladys

The machine and people who work there have all been satisfactory. I had one machine that stopped working and they asked if I could wait until the morning and someone came and made sure to replace it and make sure it worked. They call me periodically to make sure it's still working.

5 years ago

check_circle

Verified Customer

star star star star star

Ruby

My great grandchild unplugged it and I didn't know what was up because I couldn't get it to work. I called, and the man was so nice and said we're going to find out what the problem is. Everybody that I have spoken to was so nice.

5 years ago

check_circle

Verified Customer

star star star star star

Thomas Hibbing, MN

The only time I had to use it was when I was out. I had to use it so that was a really big help. I had to call an ambulance when I was 25 miles away from home. It's a really good service when I needed it. I used it and it didn't take long for them to come. It was just wonderful.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Pella, IA

I had a really bad fall and I pushed the button, but by the time they answered I figured out how to get out of where I was, but they were right there to help me. When I called them mistakenly, they answered immediately so I think they're very efficient.

5 years ago

check_circle

Verified Customer

star star star star star

Donna Delich Livingston, MT

Staff were friendly from asking about services to providing excellent information and walking us through the purchase and the set up of product. When called they are prompt and very professional. I have already referred people to this company for their stellar product and service.

5 years ago

check_circle

Verified Customer

star star star star star

Barbara Lynnwood, WA

It would be better if it worked everywhere instead of just at home. It's only $19 a month, which I think is a very good deal. There was also a time I pressed it just to check it and a man answered and was very good about making sure I was okay. It was a good experience.

5 years ago

check_circle

Verified Customer

star star star star star

Bobby Benton City, WA

It's affordable and easy to use. The guy I spoke with to get everything set up was very helpful. I liked the ease of setting it up, I was talking to another company and they kept harassing me, but I didn't have that experience here.

5 years ago

check_circle

Verified Customer

star star star star star

Lovena Springfield, MO

We got both the wristband and the necklace, but we changed the necklace for a different chain because we didn't like what it came on. The wristwatch is kind of big and bulky. But, the guy on the phone was able to walk us through everything, it was a good experience.

5 years ago

check_circle

Verified Customer

star star star star star

Eileen Hopkins, MN

When I had to call in to get some questions answered they got me to the right person. They immediately and thoroughly answered all my questions. I know it works because I accidentally bumped it one day. My experience with them so far is short, but everything is very positive, and I'm impressed.

5 years ago

check_circle

Verified Customer

star star star star star

Dorothy Oakdale, PA

I got this for my parents, it was installed on Wednesday and was used on Saturday. They were doing gardening and got attacked by a swarm of in-ground bees. My Dad pressed the button, and someone came on immediately and got an ambulance and police there within 5 minutes.

5 years ago

check_circle

Verified Customer

star star star star star

James Eugene, OR

We've done a lot of tests on the device, and I'm a little concerned about how long it takes to connect to everyone for help. I like the fact that the device can be worn as a pendant or on your wrist. It's also waterproof, which is good.

5 years ago

check_circle

Verified Customer

star star star star star

Lucille

We chose Medical Guardian because of their great internet reviews. My mother has their medical alert device, and we really appreciate how quick their customer service is to respond. They're thorough on explaining how they operate the device and always provide me a nice experience.

5 years ago

check_circle

Verified Customer

star star star star star

Zel

I love that I can travel with it and know I'm safe in case something happens. The wristband I have is very comfortable and I've had no problems at all with it. Customer service is really good and get back to me right away when I call.

5 years ago

check_circle

Verified Customer

star star star star star

Helga Philadelphia, PA

Once they contacted me and I wasn't able to answer the family sent a team to assess what was happening to me. It's well designed and gives you some options having the bracelet as well as the fob. So far it seems to be working and I think that it's a great asset to have it available for people who are getting older.

5 years ago

check_circle

Verified Customer

star star star star star

Tony Roeder

Very easy to do business with. Also easy to set up once received. They answered all the questions I had. Iwas able to save 2 months of expense by paying for one year. [I have not had to actually use in an emergency, but have tested contacting and it worked quickly.

5 years ago

check_circle

Verified Customer

star star star star star

Barbara

I got this after falling in my bathtub and being stuck there for three hours without anyone answering me. Now, I can go any place and I know that I can get help. It was very easy to talk to them and order it and set it all up.

5 years ago

check_circle

Verified Customer

star star star star star

John

They were johnny on the spot and answered immediately. We did have an occasion where my husband was putting an end into the charger it correctly and the battery shut down and they notified us right away with an email to let us know what we needed to take care of that and they also notified the other contact people on the list.

5 years ago

check_circle

Verified Customer

star star star star star

Dolores Willow Grove, PA

Medical Alert called and stayed on the line. Actually, my sister had called for my mother. They stayed on the line and provided her information. They stayed on the line until the ambulance had gotten there. Right after the ambulance had gotten there, they had actually called me since I was the first emergency contact

5 years ago

check_circle

Verified Customer

star star star star star

Valerie

I wear the medical alert device all the time because I'm mostly here at home by myself. One time we had a power outage and lost our service, but I called and they helped walk me through how to fix everything. I feel very secure with this device, and I like knowing they're only a push of a button away.

5 years ago

check_circle

Verified Customer

star star star star star

Elsa

Whenever I test the equipment, they are quick to answer and are thorough in answering the questions I ask. They are a great company. The device is a very practical one, and works just fine. It's not very pretty, so I'd like them to come up with something that's better looking.

5 years ago

check_circle

Verified Customer

star star star star star

Patricia And Mitsugi

I find this company extremely professional. Fortunately I haven't had to use it yet, but we've tested it several times and the response times were good. They're great at responding to questions and I've had no trouble getting in contact with them when I need to speak to someone. It's a product that's extremely easy to use.

5 years ago

check_circle

Verified Customer

star star star star star

Sue

Customer support was very helpful in getting everything all set up when I first got it. They answered all my questions and were very attentive and hands on. I like that the device is waterproof because I can take it into the shower with me.

5 years ago

check_circle

Verified Customer

star star star star star

Claudia

I really enjoy how portable this device is. I feel much more comfortable knowing that I can go to the beach or walk my dog, and know they can help me if there's an emergency. They have GPS that helps locate you in case you do have an emergency.

5 years ago

check_circle

Verified Customer

star star star star star

S.D.

The device itself works, and is in a form that can be managed easily. My wife once accidentally pressed the alarm and she wasn't in range for them to hear so they called an ambulance and me and I was able to tell them that she was fine in time for them to cancel the ambulance.

5 years ago

check_circle

Verified Customer

star star star star star

David Miller

They're readily available, and I didn't have to stay on hold very long. I think it should be a little cheaper a month, and the speaker is only on the main one so if you collapse in a different room I don't know how they're going to communicate with you.

5 years ago

Reply from Medical Guardian

David, thanks for the review. If you collapse in a different room than where your speaker is located and our operators can't hear you, they will assume an emergency is occurring and respond accordingly. Please feel free to reach back out if you have any other questions or concerns.

Jul. 9th, 2018

check_circle

Verified Customer

star star star star star

Karen Russell Cincinnati, OH

I like the idea that they give you a choice of a bathtub alarm, or armbands, or whatever you wanted. They're very knowledgeable, and they put out everything that I needed while explaining to me how to use it. It's worked every time I've had to use it.

5 years ago

check_circle

Verified Customer

star star star star star

Kaye Ferrara

I like that it's GPS driven, so I don't have to be in my home for them to know where I am. I call in each month to make sure it works. The only problem I have is having to carry the voice piece with me, because sometimes I don't have a pocket or I need to carry other things as well.

5 years ago

check_circle

Verified Customer

star star star star star

Louise

One of my disappointments is in testing it each month. It takes much too long for someone to come on to respond. Other than that, it's pretty good though. I think the range could go further, but it's acceptable and the price is reasonable.

5 years ago

check_circle

Verified Customer

star star star star star

Jennifer Owens Columbus, OH

I fell back on some steps, and the paramedics had to come. It took longer than they say, but once they arrived it was a good experience. They're patient with me when I call in, or press the button on accident. I would like to be able to communicate through the wristband instead of having to carry another device.

5 years ago

check_circle

Verified Customer

star star star star star

Iona Baker Spring Grove, PA

You are able to go outside without having anything because it can track you. One time I had to change one of the numbers and I just went to the website and checked with them and they got back to me the next day confirming the change. You can clearly hear the speaker when they come on

5 years ago

check_circle

Verified Customer

star star star star star

Terry Whitaker Columbus, OH

I have had several situations where I have had some false alarms they were always very prompt to get hold of me and make sure that there was no problem. I compared different companies on the internet, I feel like this is the best service for the price.

5 years ago