Medical Guardian claims the number one position in our rankings of medical alert system companies and has held that spot for many years. With thousands of positive reviews, the company outshines its competition with an exceptional staff; Medical Guardian was awarded the Silver Stevie Award for Excellence in Customer Service in 2019.
Medical Guardian offers medical alert systems for those who need emergency services on the go as well as at home. Its medical alert packages have top-rated, high-quality equipment, from top-of-the-line fall detection pendants to medical alert smartwatches with GPS functionality.
Medical Guardian’s monitoring centers are CSAA Five Diamond certified, ESA Security certified, UL listed, and are open 24 hours a day, 7 days a week to ensure your loved ones have protection no matter what time of the day or night it is.
Many medical alert providers haven’t been awarded such robust accreditation, as it isn’t a requirement to operate as a medical alert company. Medical Guardian makes safety a top priority, demonstrating its authority and trustworthiness.
Because Medical Guardian's reputation has spoken for itself with thousands of positive customer reviews, we're offering $100 if you're not satisfied within 30 days of your purchase. If you'd like to learn more about what customers have to say about the medical alert provider, read Medical Guardian reviews.
Medical Guardian members receive medical alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.
Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.
Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee.
**Free equipment offer does not include the Freedom Guardian system (the medical alert smartwatch).
Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them. Whether you want coverage just for the home or if you want 24/7 coverage for when you're on the go, Medical Guardian has you covered.
We break down each offered package below, or you can find a product overview with pictures here.
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour battery backup.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring station at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base unit.
This plan starts at $1.29 per day.
The Mini Guardian is the smallest and sleekest help button Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages.
Being half the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection.
The range on this device is unlimited.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on the go since it functions on AT&T's cellular network. The system includes a wearable alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology and cellular connection. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert system with activity monitoring. With three in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones regularly throughout the day.
The Family Guardian also comes with a mobile app you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base unit.
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert emergency service anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
Disclaimer of Medical Guardian terms:
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who offer closer to 600–1,000 feet of coverage from the base station.
Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base unit while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the emergency button while you sleep as an extra precaution.
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them without having to commit to the service for a long period of time.
Medical Guardian also offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
Medical Guardian is UL Listed, FM approved, and ESA Security certified. The company's monitoring centers and operators are also certified and committed to CSAA's five points of excellence, making Medical Guardian's response times the quickest and most efficient in the industry.
Customer Review: Ginny Davis from Richmond Virginia
"On at least two occasions within the past month, I have had falls where I punched the pendant and I had a response and the fire department here within about fifteen to twenty minutes. They helped me get to my feet. It is not an overstatement to say this pendant saved my life."
Service monitoring is available 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring service.
Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.
When analyzing Medical Guardian reviews, one of the most referenced positives about the company is its quick responses and exceptional customer service. The company won the Silver Stevie Award for Excellence in Customer Service in 2019 and continues to demonstrate that customer service is one of the most important aspects of the company's mission.
Medical Guardian customers note the company's representatives are always prompt, patient, and helpful whether it's an emergency, a routine test, or just a simple customer service inquiry. The company has the same caring attitude regardless of the situation.
Customer Review: Anthony
"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."
Medical Guardian charges $10 extra per month if you want a fall alert pendant included in your plan. However, this is the industry standard and is definitely worth the cost if you want extra peace of mind. A fall detection pendant notifies Medical Guardian's monitoring station immediately when a fall is detected, even if the medical alert wearer can't press the button.
A fall alert pendant is an extra layer of protection that could potentially save a consumer's life, so the $10 extra a month doesn't seem like it's too unreasonable, especially when the majority of medical alert companies charge the same monthly price for fall detection.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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At this point - before actually having the system in operation - I can only say that the seduction was well done. I am working with Jessica and she provided me with all the info I asked for - and then some. As a result, I felt very comfortable with making the commitment to go with Medical Guardian's program. Now we shall see.......
Just received device. So far everything seems as the ads, promtions, etc. Indicated. Only criticism at this point would be that the instructions indicate operating the device will be a bit confusing for someone like my wife who has dementia and can't understand but the simplest instructionS. Thank you.
Device was promised to arrive on Monday. When not delivered by 4:00pm on Tuesday, I called. The CSR I spoke to rather curtly informed me I had ordered standard ground shipping, when I explained this was not the case she got snippy and dismissive but promised to overnight another device. The second device arrived on time, was installed and activated easily.
Once we got together on the phone.(we played phone tag about 4 times before we connected). Things went great and we made my order!
prompt answers to my questions regarding product...knowledgeable, pleasant, and willing to take the extra time to make sure I had answers to all my questions, concerns, etc.. If the product is as good as Chris the rep. we will be pleased with our decision to go with Medical Guardian.......JQ JQite pleased.
Helpful representative, and didn't oversell (I was thinking of getting something a bit overkill for my aunt, and the rep guided me to a better choice).
I signed up by telephone it was not exceptional but was easy enough
Great everything except no military or AARP discount. Your representative is very professional thanks
Had no idea it would take SOOO long to even get the M.A. It's been 10 days and I still don't have it.
Vincent F. Zabbo
Seth, the contact rep., was congenial & knowledgeable about your product. Thoughhe lapsed @ times, repeating questions I already answered, I managed to convince myself to try your product & service. You see, I'm a 100% disabled,senior Veteran, with limited mobility & other medical issues.I should feel more secure now, knowing I'm not alone with my trusty , yet inept pug, Malvin the Magnificent. TY, VZ
Very satisfying conversation with the sales person. All questions seemed to be answered and clear.
Have not yet received the device, but, Ed, the technician I spoke to was very thorough and carefully explained the benefits associated with your device. It's because of his expertise and professionalism that I decided on Guardian.
Jason was very friendly and helpful. He explained everything and answered all of my questions.
I have not received my unit yet so I can not comment on the performance at this time. However, the sales representative was extremely helpful and seemed very knowledgeable. He answered all my concerns.
Faye M Enos
"Hold" time on phone was quite long (almost 40 minutes) before reaching a "live" representative so I could activate my unit.
Ed did an excellent job of answering my many questions and reassuring me regarding the quality of your service and offering his service if I had future questions. It had taken me quite some time to decide on the alert company to sign with and then suddenly Medical Guardian just seemed to be THE ONE.
We were looking for a simply and basic way for Dad to get help when he fell. The representative I talked with, first with online chat then on the phone, was knowledgeable and helpful. When done, I had no questions and was happy with my choice.
My experience so far has been a good. George that took my call was very knowledgeable and thorough in explaining.
Haven't got my Mobile Guardian as just ordered it 5 days ago. I liked the help Mike Allford gave me in making my order. The concept will make it easy to protect myself and keep from making false alerts that inconvience my supporting friends! Kurt
I was very impressed with Traci's delivery of the benefits of having the Alert System. She was very helpful answering questions about the system. Her demeanour on the phone was very calm and I didn't feel like I was being pushed into buying. An excellent representative for your company. I am looking very much forward to using the device
Robin Sargent was wonderful. Very patient with me & made it very easy to make my purchase. I will have such peace of mind now as will my daughters.
Fast contact, excellent information, professional presentation, paid attention to my concerns
Excellent information given prior to purchase.Also, after the arrival of the equipment it was very easy to follow the instructions. Feel much safer now that I got this for my mother
The people were very friendly and helpful.
Jeff was very thorough in the information he gave me. He patiently answered my questions and I am looking forward to receiving my device.
Ed was my rep. He was polite and knew alot about the product. I enjoyed doing business with him. Thanks Ed for helping me and being so patient.
Jason was very helpful and made certain I had the necessary information to make an informed decision.
I cannot say enough good things about the ways in which Mr. Harry Merlino (sp?) helped my father and I. He was unfailingly pleasant, helpful and patient. Harry went out of his way to help us without ever making us feel pushed. He is a number ten!!
The Rep, Chris, was extremely personable and pleasant. He managed to chit-chat about a number of topics while remaining mindfully on point. He was not overly aggressive. He was remarkably knowledgeable about the product and about presenting it convincingly to this Little Old Lady.
Ed was very helpful in answering all my questions. I reviewed a lot of different companies and because of Ed, I chose your device.
Chris was very helpful and answered all of my questions.
THE INTERVIEWER WAS VERY NICE AND INFORMED
My telephone service from "Jeff" was indeed excellent. He was intelligent and very well-informed; I have not yet received the product so I have further comments.
Beautiful experience I know i made the right the right decision
David W Schenk
very pleased so far, lets see how good the product is ?
After I expressed interest in the Medical Guardian I was contacted by email and phone by Robin Sargent. He explained the way the various plans worked. I had to consult with my daughter and he accepted that. I appreciated that I was not pressured. Robin Sargent was easy to work with. I hope the Medical Guardian meets my expectations. Thank you.
avant jones was AWESOME. He explained the whole plan very plain and informative. It was a very pleasant conversation.
Questions were answered in an expert fashion and all terms and conditions of the purchase were explained completely.
Avant Jones is my contact and explained how the system worked , I liked the mobile unit and the GPS so they know where I am if and when I need help.
Mike was extremely helpful in answering all the questions I asked, never pushy but clearly explained as aspects of the equipment in a friendly way.
the experience with robin was fine. He was very knowledgeable. I am disappointed in the time it takes to ship
I found the gentleman very pleasant, and he knew his sales pitch very well. Sorry but I was one of the people who took orders, and then had to try and sell you more at one time so I know. Thank you very much but I prefer no emails of products etc, once I say no that's what I mean.
The sales representative was very helpful and professional. Everything was explained to me clearly and completely. I will start the service as soon as I receive the equipment. I give it a 10.
All questions were answered to my satisfaction with the feeling that Mike was there for my best interest. He gave me what I wanted without any pressure and helped me to understand the difference in the plans. Thank you Mike.
Joseph R Duffy
I just received mine yesterday and decided to test it in the other side of the house. When I pushed the button it told me that if I wanted to cancel the call push the button twice holding it down for 7 seconds on the second one. I did that but a few minutes later I got a call from the fire dept. that paramedics were on their way. I told her it was a test but she said I had to tell Guardian that it was just a test so that they could cancel the alert. I did that but a minute later the paramedics were at the door. It was embarrassing but at least I know that I will get help quickly. The next time I test it I'll stay on the line until they answer so I can tell them it's a test.
I wanted to order something for my mom in case she fell, I live 2 states away from her and needed some peace of mind that she would taken care of if she fell. It took forever for her to get the unit and 2 days after she got it she went into the hospital and didn't make it back out. After taking care of all of her affairs I sent the unit back and called the company hoping they would have some compassion and refund my money since she never even got to open the unit. Not only did they refuse to refund any of my money they told me it takes 30 days to cancel the service so I very well could be charged for another 3 months and will have to wait to get a refund for the charge. They didn't give one rip that my mom is gone, the only thing they were concerned about was that they got their money. I will never contact this company again nor will I recommend it, as a matter of fact I will discourage anyone from purchasing the service.
Nancy M. Wright
I am very pleased with my Medical Guardian. I feel once, soon after I got it and it was only a matter of seconds before someone called to make sure I was alright. Another time, twice in fact, I bumped the button and immediately someone came on to see if I needed help. Both times I felt a little foolish, and yet very comforted to know that it really works! I am very thankful that I purchased the Guardian. Many thanks too, for all those who answer calls.
Once we received all the components to activate the unit, the testing went well & was easy to operate. The call response center was prompt in answering.
Shipping is horrifically slow. I ordered on March 5th and today is March 23 and the order for my mom is still not here. They already charged me for the service, and yet here my mom sits without the protection. I was told I would receive a tracking email confirmation, but I also did not. Furthermore, I sent Medical Guardian an email regarding a question I had and never received a reply. Will cancel my order asap.
We place a order on Wednesday evening of last week to be overnighted to grandma's house on Thursday. We wanted the system to be setup before we left the state. Thursday And Friday came and left and we did not receive the package. On Friday evening I called and spoke to customer service. I explained the situation and they aplogized and informed me that due to the storm the prior week the product was on back order, but they would ship it on Monday for Tuesday delivery at no cost to us. Tuesday and Wednesday came and left and we still have the received the system. Today, my husband spoke to another individual At medical guardian and explained the situation, and they said they would look into it and give us a call within 20 minutes. It is now 10:30 in the evening and the gentlemen never called back. Tomorrow morning my husband will be calling to cancel the order. It is ashame because medical guardian sounded like they had a really good product. Unfortunately due to poor customer service and lack of urgency on their part we will never know.