Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Walter

Actually have not had to use the device yet which is a good thing. But customer service was great!

3 years ago

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Dutch

I think Medical Guardian’s mobile alert is a great device. It tested well.

3 years ago

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Annette

No complaints at all, I like everything. They are very nice.

3 years ago

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Anna

I like that is on my wrist and easy to reach. I test it and it works well.

3 years ago

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Richard

Wherever I take it, I feel safe. If I fall, they know where I am at.

3 years ago

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Anonymous

Knowing that I get help if something happened makes me feel safer so I wear it.

3 years ago

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Dottie

We tested it when we first got it and it was fine. I like the color.

3 years ago

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Elaine

I've just had it for a week. It's too heavy for me around my neck.

3 years ago

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John

I like that I have two options, it has the wrist band like a watch and the one over the neck.

3 years ago

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Roger

It is working good. They’ve been very good to me in customer service.

3 years ago

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Katherine

Customer service answered all my questions. They are very courteous and polite.

3 years ago

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Mark Anderson

Very helpful and nice . I like that it can be used anywhere.

3 years ago

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Armend Lynner

All questions are readily answered and with very congenial assistance.

3 years ago

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Dick East

They had the best reviews and customer service was exceptional

3 years ago

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Anonymous Germantown, TN

I really appreciate the thoroughness. My father pressed the button and they called me right away.

3 years ago

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Penny Christo Liverpool, NY

I haven't had to use this yet but the customer service is amazing.

3 years ago

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Peggy Maryville, TN

It only has to charge twice a week.We had tested it. They answer promtply.

3 years ago

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Diana L Evansville, IN

I like I can put it on and go anywhere. I feel comfrotable every day.

3 years ago

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Anonymous Austin, TX

We sent it back because we couldn't get it to work correctly at our house. It was not in service or something. They were nice about letting us send it back.

3 years ago

Reply from Medical Guardian

Greetings and thank you so much for your review. We are sorry you found your experience to be less than satisfactory. We have other products that may be better suited for what you are looking for and if you'd like to discuss them further please reach out to us at 1-800-313-1191. Thanks again for your review and have a great day!

Jul. 15th, 2020

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Robert Hudson, NC

I don't dislike anything. I had to use it one time and it works.

3 years ago

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Brenda Ranger, GA

They are very courteous. I love knowing my mom is safe when I'm not here.

3 years ago

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Eleanor Yakima, WA

I test it once a month since I got it. It will be handy if I need it.

3 years ago

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Fred Bartlesville, OK

They answered it promptly. I tested it and it works fine. It's too big.

3 years ago

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Eva Heath, OH

My daughter tested it and it worked fine. I just feel safe with having it.

3 years ago

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Lorraine Philadelphia, PA

I like everything about it and it makes me feel comfortable.

3 years ago

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Anonymous Columbus, OH

Everyone was so helpful every time I called. Wearing is uncomfortable.

3 years ago

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Anonymous Saint Louis, MO

I really like it and the little speaker you have to carry around.

3 years ago

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Ruth Venice, FL

You can just put it on and forget about it. Customer support was very pleasant.

3 years ago

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Anonymous Swampscott, MA

When I tested it everything went fine. It's convenient and easy.

3 years ago

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Evelyn Samp Jacksonville, MO

Easy to install , good instructions and follow up, helpful sales people

3 years ago

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Dottie Jones Statesboro, GA

My Mother In Law feels safe and knows she could get help if needed.

3 years ago

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Lois Quarles North Royalton, OH

Excellent customer service; knowledgeable response to inquiries

3 years ago

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Leslie J. Palmer (daughter) Ashland, MO

Excellent service entering into contract, delivery and getting connected.

3 years ago

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Ruth Halfmann for Dorothy Schwertner Rowena, TX

Every customer service person was polite and knowledgeable.

3 years ago

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Paul Sidello Sugar Land, TX

The device is heavy and bulky. It seems to run out of charge quickly and takes a long time to charge.

3 years ago

Reply from Medical Guardian

Hi, Paul. Thank you for your review. We are sorry that the device seems to be having charging issues. Please contact our Customer Care team at 800-313-1191 for assistance. Thank you.

Jun. 17th, 2020

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Karin Kruse, on behalf of Otto Kruse Lake Hiawatha, NJ

Easy to install; friendly folks; kind and quick in an emergency

3 years ago

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Sarah Fredericksburg, VA

Responded as expected and with speed. Wouldn't want to change anything.

3 years ago

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Pamela Thrift Linwood, NC

They are quick to answer and are very nice folks to talk to.

3 years ago

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Andrew Still Taylors, SC

The system works smoothly. Even an accidental alert worked very well.

3 years ago

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Anonymous Fayetteville, GA

Setup was relatively easy-can't give 5 stars until I see what happens in an emergency.

3 years ago

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J Bohemia, NY

I think it's way too much money for the price and the distance you cover a very inadequate. It's also too big.

3 years ago

Reply from Medical Guardian

Hi, Thomas. Thank you for your review. We are sorry that you've experienced difficulty in receiving your promised device accessory. We are going to send you a private message to gather account-specific information so that we can investigate this for you. Thank you.

Jun. 5th, 2020

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Jim Glendale, AZ

I tested it and it works fine. I like the peace of mind that it gives me. It's handy

3 years ago

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Karen Saint Charles, MO

I fell several times but I was able to get the help I needed. The ambulance came.

3 years ago

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John Bryn Mawr, PA

Every time I've tested it someone's been there and they answered my questions.

3 years ago

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Anonymous Enid, OK

When I first got it, it was hard to turn it on but now it's going fine now.

3 years ago

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Mary Arlington, TX

I learned how to use it. And I like the security that it gives me if I fall.

3 years ago

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Roger San Antonio, TX

They are really prompt, right on target. For safety, it's very convenient.

3 years ago

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Anonymous Poulsbo, WA

It doesn't take up a lot of room and it doesn't cause me any difficulties.

3 years ago

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Truey Pataskala, OH

It works well. They answer my questions. I'm very happy with them.

3 years ago

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Herbert Gulfport, MS

The only time it's been tested it works. I like the function that it provides.

3 years ago