Medical Guardian claims the number one position in our rankings of medical alert system companies and has held that spot for many years. With thousands of positive reviews, the company outshines its competition with an exceptional staff; Medical Guardian was awarded the Silver Stevie Award for Excellence in Customer Service in 2019.
Medical Guardian offers medical alert systems for those who need emergency services on the go as well as at home. Its medical alert packages have top-rated, high-quality equipment, from top-of-the-line fall detection pendants to medical alert smartwatches with GPS functionality.
Medical Guardian’s monitoring centers are CSAA Five Diamond certified, ESA Security certified, UL listed, and are open 24 hours a day, 7 days a week to ensure your loved ones have protection no matter what time of the day or night it is.
Many medical alert providers haven’t been awarded such robust accreditation, as it isn’t a requirement to operate as a medical alert company. Medical Guardian makes safety a top priority, demonstrating its authority and trustworthiness.
Because Medical Guardian's reputation has spoken for itself with thousands of positive customer reviews, we're offering $100 if you're not satisfied within 30 days of your purchase. If you'd like to learn more about what customers have to say about the medical alert provider, read Medical Guardian reviews.
Medical Guardian members receive medical alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.
Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.
Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee.
**Free equipment offer does not include the Freedom Guardian system (the medical alert smartwatch).
Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them. Whether you want coverage just for the home or if you want 24/7 coverage for when you're on the go, Medical Guardian has you covered.
We break down each offered package below, or you can find a product overview with pictures here.
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour battery backup.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring station at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base unit.
This plan starts at $1.29 per day.
The Mini Guardian is the smallest and sleekest help button Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages.
Being half the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection.
The range on this device is unlimited.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on the go since it functions on AT&T's cellular network. The system includes a wearable alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology and cellular connection. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert system with activity monitoring. With three in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones regularly throughout the day.
The Family Guardian also comes with a mobile app you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base unit.
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert emergency service anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
Disclaimer of Medical Guardian terms:
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who offer closer to 600–1,000 feet of coverage from the base station.
Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base unit while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the emergency button while you sleep as an extra precaution.
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them without having to commit to the service for a long period of time.
Medical Guardian also offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
Medical Guardian is UL Listed, FM approved, and ESA Security certified. The company's monitoring centers and operators are also certified and committed to CSAA's five points of excellence, making Medical Guardian's response times the quickest and most efficient in the industry.
Customer Review: Ginny Davis from Richmond Virginia
"On at least two occasions within the past month, I have had falls where I punched the pendant and I had a response and the fire department here within about fifteen to twenty minutes. They helped me get to my feet. It is not an overstatement to say this pendant saved my life."
Service monitoring is available 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring service.
Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.
When analyzing Medical Guardian reviews, one of the most referenced positives about the company is its quick responses and exceptional customer service. The company won the Silver Stevie Award for Excellence in Customer Service in 2019 and continues to demonstrate that customer service is one of the most important aspects of the company's mission.
Medical Guardian customers note the company's representatives are always prompt, patient, and helpful whether it's an emergency, a routine test, or just a simple customer service inquiry. The company has the same caring attitude regardless of the situation.
Customer Review: Anthony
"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."
Medical Guardian charges $10 extra per month if you want a fall alert pendant included in your plan. However, this is the industry standard and is definitely worth the cost if you want extra peace of mind. A fall detection pendant notifies Medical Guardian's monitoring station immediately when a fall is detected, even if the medical alert wearer can't press the button.
A fall alert pendant is an extra layer of protection that could potentially save a consumer's life, so the $10 extra a month doesn't seem like it's too unreasonable, especially when the majority of medical alert companies charge the same monthly price for fall detection.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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My customer service representative was extremely helpful and made the experience very pleasant and easy. I am grateful for his help!
I searched and evaluated several medical alert devices for my 83 year young Dad. Dad lives in a Veterans home in California and to continue his independent living, the Home and Hospice required him to wear a medical alert device. They said we needed to have a land line installed in his room for the device to work.... Well Dad is still able to get out and about so I was more concerned when he was out of his room than inside, so when I discovered Guardian Medical (#1 rated with Consumer Reports for 2015) had a mobile device (no land line required) and it included GPS tracking I was delighted! I shared my findings with the VA and Hospice and although they were pleased to know a mobile device existed they could not cover the cost because they did not have a contract with Guardian Medical!! The comfort knowing Dad would be able to maintain his independence with the Guardian mobile medical alert device was well worth our paying the low monthly fee for service; the equipment and shipping was totally FREE! We are excitedly awaiting the arrival of Dad's electronic leash that will allow him to keep his dignity and maintain his independence in and out of his home and provide us a level of comfort. Thank you Medical Guardian, Debra & Dad
I don't know what to say, just that Vince was so caring, and I think he wanted me to have a better deal that was going to be good for me, that I could afford. I don't know, all I know is he did a great job for me, thank you.
great experience. it is my hope to never have to use your service but if I do I am sure it will be the best.
Excellent service, clear instructions! Very personable people!
Very professional and helpful. Questions were answered quickly. Would recommend to friends.
Salesperson "Michael" was very knowledgeable and helpful. It was a pleasure working with him.
Well, it's hard to rate a service that doesn't show up. I purchased the Premium service on Tuesday 7/28, paid for a year in advance, and paid for the expediated delivery, expecting the device to arrive by Friday. I checked the FedEx tracking at 4:30pm only to learn that Guardian CANCELED the shipment at 3pm. I called to find out why. After talking to the phone operator and his supervisor, there was no answer why it was canceled. I was told it will arrive on Tuesday.. a full week later.. and after I leave on a business trip for which I wanted the service in the first place. And, while this message asking me to rate your service came on Wednesday, apparently well before the device failed to be shipped, I got NO courtesy notice from Guardian that there was any shipping issue. I found that out from Fed-Ex. Now, mind you, my credit card was charged just the same. $549.00 If this is how the service starts, I am not confident that the service will be satisfactory. NOT HAPPY and now also stressed as I bought the service for my 85 year old mother, to give us both peace of mind while I have to be out of town. Guardian can say it's sorry all it wants. Again.. not happy with Guardian and I will share this with Facebook and Twitter.
I was treated very well and got the information I wanted. The man that talked with me treated me with respect and gave me all the informaton I needed.
The girl I spoke with Keri was great we talk three times before I went with your company she new what she was talking about and if she did not have the answer to my question she found it out. FEDEX on the other hand as your shipping service is crap pay for overnight to get this in hand to give it to my mom and as of 438 EST still not here this by 8 pm crap is just that crap, if you had used UPS and not FEDEX it would have been at my home by 12 pm 2 pm the latest
Ed was very knowledgeable and professional . He gave us all our answers and we did decide to move forward to have our mother protected.
The phone conversation was great. All my questions were answered. Making the decision to go with this company was an easy one.
I ordered online for the sake of convenience.
Very helpful person to facilitate the purchase of the system - Took longer to be delivered that originally expected. Set up was easy - my mother is hard of hearing so she has some difficulties with understanding the person speaking to her from the monitor. The call button seems to be kind of sensitive for my mother and she has had several false calls. We are still working on that. Mother is afraid that she will accidentally press the call button and will have emergency people in her bedroom at night before she realizes she has called for someone. Are happy to have this service but still waiting to see if it will work well for us.
ordering was easy
Tracy was very informative about the unit and use. She was friendly, supportive and offered her help for future questions. I feel very good about the entire transaction.
I was very pleased with the person that I was talking too he was very helpful and made sure I was given the information that I needed so much so I purchased the system for my father I would very much tell anyone that I know who is looking for this kind of service.
Everyone I spoke to was very knowledgeable about your product. I purchased it for my mother who is elderly and lives alone. We have not received the unit as of yet, but anticipate that it will give her and the family peace of mind. I purchased the pendant with the fall alert option. In looking at prices, I think your price was competitive, but wish we could have gotten a lower price than $40+ per month.
Kenneth L Miller
Just purchased it yesterday. Service good so far.
Before purchasing a home alert system for my wife, I was going to contact a minimum of 3 vendors. I first contacted Medical Guardian and and after getting in touch with Mike who was professional and outstanding in explaining the system and in answering all of my questions and concerns, I decided there was no need to contact any other supplier! purchasee comonies;I
I called for my mom, as I was concerned about her living on her own and being without help if something happened to her, Michael was very professional, was able to answer all my questions and took his time while answering those questions. I would recommend Medical Guardian to my friends or anyone else who is concerned about their loved ones,.
The biggest issue is that I never received the device and was never told there was an issue. There was an issue with payment and I did not get a notification telling me this. I went on vacation and did not have time to check or call and when I did 2 weeks had gone by. I paid for expidited shipping which in the end was pointless as I was never notified of the billing issue. I only found out when I called in to get status Bruce
When I first chatted with a rep online, he told me that it was required to come up with the quarterly premium upfront because they were giving me $400 of equipment. When I told him there was no way I had that upfront, he offered to set me up on monthly plan. When I called back to order, he told me there was a shipping fee. I told him no, I would just order online where shipping was free. (I also knew that online I could order with just the monthly plan). When I told him I would just order it online to get free shipping, that i had only called him back to give him a chance at commission if he got any, he agreed to not charge me for shipping. However, having had two lies told to me, I almost didn't deal with your company thinking it was disreputable. Only the good reviews I had seen prompted me to continue with my order. If I had not checked out the ordering process online, I feel this rep would have taken advantage of me.
The young man assisting me was knowledgeable about the product and understood why I had concerns due to my owning a dog boarding kennel on my own. I go days without seeing or talking to people. This will perhaps save my life should I fall and break a bone away from a phone. I'm looking forward to seeing and learning more about the product. 90 days should be enough time.
Mike was persistent but patient with me while I struggled to convince my dad that he needed the service so someone was looking out for his well being 24/7/365. The system was easy for my dad to set up and get started. Only problem was that the lockbox promised did not arrive with the unit. My follow up email asking about it was unanswered. I am thrilled to know that someone is keeping an eye on my dad while still granting him all the freedom he wants to live his life. He can shop, do yard work, golf and drive and he can get help if needed. It gives me and my sister wonderful piece of mind. Our grandmother suffered a stroke and lay in her house 3 days before she was found. Thanks to Medical Guardian we know that fate will not befall her son.
Jeff was my sales representative he answered all of my questions and even of other things that I didn't think to ask. This product will help my father stay at his home longer and give him the peace of mind that he is never really alone.
I am so happy with the quick response I received and quick activation. I am now wearing my wrist alarm and feel so confident with it. Thank you for you immediate response.
Everyone I spoke with at Medical Guardian was helpful and courteous. After receiving and wearing it I will rate it further.
Dolores F. Ovall
July 15, 2015 I am rating this a 3 for the time being my experience in purchasing the unit was a experience here I had went on the web site looking for a medical alert for my father and I wanted the best. well Guardian caught my eye so I decided to look into it. Well come to find out I could not go any further without entering my information. Which meant phone number and name and with in seconds I have not been able to complete my research when I received a phone call. I did comment on it and than I wanted to hear more thinking ok I will listen I went to them, after his sales talk and telling me all these things I was going to get for free and he was going to send it out Fed-X and now he was ready for payment and to guarantee the order I had to pay 3 months in advance which I did and I need to sign the gurantee contract that I will receive with the package in telling me that I will have a gurantee price of 39.95 for life if I sign the life time contract. When I email George he will answer quickly. Ok now its the 15th have not gotten any thing and no money out of my account and not to mention they will be taking out money every month for payment and also is it a one time payment or is it every 3 months. So there for I am not very happy for the time being. May change after I receive the product. And also every web site on my desk top even my home page and email I have advertisement for guardian why?
Sales experience was great, now I'll see how the actual product is when it comes in the mail
We were called within 10 mins. of our online inquiry. All my questions were answered and there was no pressure to make a commitment right then.
It was easy to decide which alert system to get my 85 year old mom. The Youtube videos were very helpful and the customer service gentleman was friendly and gave clear instructions on what to expect. I feel relieved that we found the right system for my mom.
The customer consultant Michael Ferraro was very helpful in explaining all the systems available. He was pleasant and answered all my questions. Michael made me feel as though I would be taken care of with any needs that I had. I would definetly recommend Medical Guardian to other people.
I did a great deal of research before deciding on the Medical Guardian system for my dad. So far, the experience has been very good. Mike Holt was very helpful, courteous and knowledgeable in getting everything set up. I look forward to the same smooth operation of the system for my dad after installation.
The customer service rep I spoke to was very polite, explained well, and was not pushy. Gave me time to check first if cell signals would work in my house. Not like another company I called, wanted payment right away, didn't even show respect for me to talk all this over with the family member first.
Lenny was great and very helpful. I'm not happy though that my equipment still has not been sent to me. And no further word about when it will be. I was supposed to get an email about when it was shipped. I didn't mind that the email said it would be up to two weeks but as it has not even been shipped yet that really leaves me hanging.
This is July 10, 5:30 p.m. Just got off the phone with Mitchell at Medical Guardian. He quickly did the research why I didn't have the products. FedEx did NOT e-mail them as they should have that the pkg. was undeliverable with the Apt. # missing. He said he would overnight it so I can have it next Wed. before I have to leave town. So my experience has changed and so has my rating. I will give you a '10' when the box arrives!
Very thorough, professional, and explained the product choices very well. Most impressed with the quality of your training. I expect excellent service in the future.
I'm giving you people an average rating because I haven't received the products yet. I don't know why it should take this long to ship from Phila. to Albany, N.Y. (ordered on 7/3)
Michael was very knowledgeable and thorough about the product. I asked questions and he answered them very clearly as I ordered this for my husband and wanted to be sure I understood what it entailed so that I could rely it to him.
Easy and comfortable to deal with both chatting on computer and on the phone.
Jonathan was tremendous help answering my questions on a holiday. Speedy shipping date. Appreciate being able to put monthly fee on my credit card although the device is for my sister in another state.
Wonderful customer service!!!
Michael was very helpful answering my questions and explaining the difference in the options I was asking about
I think that since your clients are usually elderly and alone it would be helpful to send printed instructions that duplicate what is given verbally in the activation process.
Miguel r. Flores
I just bought it for my sister. So I have no experience with yet. Robin Sargent who I talked to was quick to answer questions and email information I requested. Of course this is all new to me so his assistance in providing information requested was probably the reason I acted quickly. We'll see how the system works out.
Salesperson was extremely courteous and helpful with explaining terms. He also gave me information regarding capabilities of the equipment you provide.
I got on the live chat to ask some questions. The representative gave me his phone number so he could better answer me. He was VERY helpful. The whole process was wonderful, and I would highly recommend this company!
Answered my questions. explained device well. offered helpful suggestions. High pressure to purchase immediately. I needed more time to decide and he respected that.