Name: Medical Guardian
Rating: 4.4

check_circle

Verified Customer

star star_border star_border star_border star_border

Peggy Cheshire, CT

I have tested the system several times. When they call back they do not have my name or address. We have tried to rectify this but it continues to happen

3 years ago

Reply from Medical Guardian

Hi, Peggy. Thank you for your review. We are sorry that you've had trouble testing your device. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Sep. 11th, 2020

check_circle

Verified Customer

star star star star star

Lisa Leen Mechanicsburg, PA

We have not had to use it for an emergency yet but so far so good

3 years ago

check_circle

Verified Customer

star star star star star_border

Howard Parmentier Grosse Pointe, MI

With an accidental button push, I wish they would can the home before dispatching.

3 years ago

check_circle

Verified Customer

star star star star star

Ann Marie Greensboro, NC

They are very responsive - even when my mom accidentally hits the button :)

3 years ago

check_circle

Verified Customer

star star star star star

Arneta Sanders Drexel Hill, PA

They have contacted me immediately if the alarm is activated asking if I'm okay

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Richard Carle Richmond, KY

I have to charge the battery every other day even though the instructions say it will hold a charge 5 days.

3 years ago

Reply from Medical Guardian

Hi, Richard. Thank you for your review. While the battery on the Active Guardian can last a maximum of five days, this is affected by both signal and usage. We see that your concerns regarding the battery were addressed by a Customer Care Specialist on August 26th. If you have any further questions or concerns, please do not hesitate to reach back out at 800-313-1191. Thank you.

Sep. 2nd, 2020

check_circle

Verified Customer

star star star star star_border

Karen McQuillen Columbus, NJ

Delivered on what was promised. Prompt responses to my questions. Set up was easy.

3 years ago

check_circle

Verified Customer

star star star star star

Don Rock Hill, SC

Very professional and caring. Easy to setup and simple to use

3 years ago

check_circle

Verified Customer

star star star star star

Monica Gibbs Mason, OH

I really like the gps feature and the price seems reasonable

3 years ago

check_circle

Verified Customer

star star star star star

Mary Ann Corbin Lawrence, KS

They are ready to answer all your questions, with a lot of patients.

3 years ago

check_circle

Verified Customer

star star star star star

Elizabeth Reed Sonoita, AZ

I have no problems, device is easy to use. So far, all is okay.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Pat Thousand Oaks, CA

My unit failed the first week! The customer service rep failed to check on me as she said she eoulf

3 years ago

Reply from Medical Guardian

Hi, Pat. Thank you for your review. We are sorry that your experience with the device has been less than satisfactory. We're going to send you a private message to obtain account-specific information so that we may investigate this for you. Thank you.

Aug. 25th, 2020

check_circle

Verified Customer

star star star star star

Sally Page Bradford Grandview, WA

Ease of purchase; prompt delivery; excellent customer service;

3 years ago

check_circle

Verified Customer

star star star star star

Carol Round Rock, TX

I am happy with medical guardian. I like the ability to put it on my wrist.

3 years ago

check_circle

Verified Customer

star star star star star

Helene Delray Beach, FL

Very easy to set up and easy to use. Support is very responsive and nice.

3 years ago

check_circle

Verified Customer

star star star star star

Lois Hilliard, FL

They were fast, immediate when I used it when I passed. They work quickly.

3 years ago

check_circle

Verified Customer

star star star star star

Luann Oak Creek, WI

Everyone had been very helpful and very nice. I like the security of having it.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Whitney, TX

Everything is fine. It works fine. I like that it is available.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Saint Charles, MO

Customer support is very good. I like that I can carry the device in my pocket.

3 years ago

check_circle

Verified Customer

star star star star star_border

Catherine Blue Island, IL

I used it this morning. They were alert and took action and someone called and came to the rescue

3 years ago

check_circle

Verified Customer

star star star star star_border

Madelyn Milton, FL

Customer support walked me through it when I got it. I have to charge it all the time.

3 years ago

check_circle

Verified Customer

star star star star star

Shirley Richmond, MN

Overall they are very good. I like it. I have tested it and it does work.

3 years ago

check_circle

Verified Customer

star star star star star_border

John Clarksburg, MD

I dislike having the pendant hanging around my neck all the time. It works fine and they were fine.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Columbus, OH

Prompt service, they are very responsive to me. They take good care of me.

3 years ago

check_circle

Verified Customer

star star star star star

Peter Garfield, NJ

The price is good. The unit works pretty good so far. Everything has gone well.

3 years ago

check_circle

Verified Customer

star star star star star

Vicky Altoona, PA

Medical Guardian really helps me. Their device is really good.

3 years ago

check_circle

Verified Customer

star star star star star

Sheila Camden, AR

I like medical guardian. I got it for when I am by myself and it is just fine.

3 years ago

check_circle

Verified Customer

star star star star star

Jean South Portland, ME

It’s easy and it works but it is nothing special. Support seems to be good.

3 years ago

check_circle

Verified Customer

star star star star star_border

Frederick Portsmouth, VA

I am satisfied with their services. I was satisfied with the response. It was easy to use.

3 years ago

check_circle

Verified Customer

star star star star star

Laurens Madison, WI

They respond very fast when I used it and it is always there if I need it.

3 years ago

check_circle

Verified Customer

star star star star star

UNDER STEVE WEBB Rockport, TX

because every time i tested to make sure it was working they anwerd

3 years ago

check_circle

Verified Customer

star star star star star

John Oviedo, FL

When we tested it, it came through loud and clear. It’s good.

3 years ago

check_circle

Verified Customer

star star star star star

Sandra Saint Louis, MO

It is convenient and it provides me an additional source of safety.

3 years ago

check_circle

Verified Customer

star star star star star

Robert Redding, CA

We have tested medical guardian’s device and it works fine.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Lake Havasu City, AZ

When I have questions, I am answered promptly. When I tested it, it went fine.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Cleveland, OH

Everything went well when I tested it. I feel safer with it here.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Penryn, CA

It is for my mom. It works fine. They were responsive and friendly.

3 years ago

check_circle

Verified Customer

star star star star star

HELEN Milford, CT

PRESENTATION WAS VERY UNDERSTANDABLE INSTALLATION WAS EASY AND SO EASY TO USE

3 years ago

check_circle

Verified Customer

star star star star star

James L Hensley Marion, IN

Working very well. Provide peace of mind to my wife when she is away.

3 years ago

check_circle

Verified Customer

star star star star star

Rex Janesville, WI

Very helpful and pleasant on phone. Very easy set up of unit

3 years ago

check_circle

Verified Customer

star star star star star_border

starley buchanan Magnolia, TX

so far - easy to get started. just started using but if continues well will def be a 5

3 years ago

check_circle

Verified Customer

star star star star star

ARNETTA DUNCAN Okatie, SC

It has not failed me.Even when it,s hit by mistake it gets in touch..

3 years ago

check_circle

Verified Customer

star star star star_border star_border

David Meyer Defiance, OH

AT&T does not work great at our home. It connects there but response is slow. Other areas where we go work well.

3 years ago

Reply from Medical Guardian

Hi, David. Thank you for your review. Have you heard about our Mini Guardian? That works on Verizon 4G. You can contact our Customer Care team at 800-313-1191 for more information. Thank you.

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Diane Hawkins Advance, NC

Quick customer service. Could understand the CSR voice on the phone.

3 years ago

check_circle

Verified Customer

star star star star star

Drkarjck Euclid, OH

Because my dad is 91 and this was needed. He likes it and easy to use

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kia Douglass, daughter of Ronald who purchased this.

My father has fallen twice and he doesnt push the button. Im now believing I need to find a company that senses the fall.

3 years ago

Reply from Medical Guardian

Hi, Kia. Thank you for your review. We are so sorry to hear about your father's falls, and we do hope that he is OK. We looked into the account and noticed that Ronald does not currently have a fall detection pendant. This can be added for $10 per month. Please contact Customer Care at 800-313-1191. One of our friendly specialists will be happy to assist. Thank you.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Alan & Louise Dean

The response to Alan's fall in the bathroom. Fast and efficient.

3 years ago

check_circle

Verified Customer

star star star star star

Gregg Price

The device is reliable and the customer service alert reps are great!

3 years ago

check_circle

Verified Customer

star star star star star

Sandra Baden

Have had no problems. People are courteous equipment works as promised.

3 years ago

check_circle

Verified Customer

star star star star star_border

Frances Barnes

equipment is good, some of the activation team gave me wrong info, others were very good

3 years ago