Medical Guardian

Very satisfying conversation with the sales person. All questions seemed to be answered and clear.

Have not yet received the device, but, Ed, the technician I spoke to was very thorough and carefully explained the benefits associated with your device. It's because of his expertise and professionalism that I decided on Guardian.

Jason was very friendly and helpful. He explained everything and answered all of my questions.

I have not received my unit yet so I can not comment on the performance at this time. However, the sales representative was extremely helpful and seemed very knowledgeable. He answered all my concerns.

"Hold" time on phone was quite long (almost 40 minutes) before reaching a "live" representative so I could activate my unit.

Ed did an excellent job of answering my many questions and reassuring me regarding the quality of your service and offering his service if I had future questions. It had taken me quite some time to decide on the alert company to sign with and then suddenly Medical Guardian just seemed to be THE ONE.

We were looking for a simply and basic way for Dad to get help when he fell. The representative I talked with, first with online chat then on the phone, was knowledgeable and helpful. When done, I had no questions and was happy with my choice.

My experience so far has been a good. George that took my call was very knowledgeable and thorough in explaining.

Haven't got my Mobile Guardian as just ordered it 5 days ago. I liked the help Mike Allford gave me in making my order. The concept will make it easy to protect myself and keep from making false alerts that inconvience my supporting friends! Kurt

I was very impressed with Traci's delivery of the benefits of having the Alert System. She was very helpful answering questions about the system. Her demeanour on the phone was very calm and I didn't feel like I was being pushed into buying. An excellent representative for your company. I am looking very much forward to using the device

Robin Sargent was wonderful. Very patient with me & made it very easy to make my purchase. I will have such peace of mind now as will my daughters.

Fast contact, excellent information, professional presentation, paid attention to my concerns

Excellent information given prior to purchase.Also, after the arrival of the equipment it was very easy to follow the instructions. Feel much safer now that I got this for my mother

The people were very friendly and helpful.

Jeff was very thorough in the information he gave me. He patiently answered my questions and I am looking forward to receiving my device.

Ed was my rep. He was polite and knew alot about the product. I enjoyed doing business with him. Thanks Ed for helping me and being so patient.

Jason was very helpful and made certain I had the necessary information to make an informed decision.

I cannot say enough good things about the ways in which Mr. Harry Merlino (sp?) helped my father and I. He was unfailingly pleasant, helpful and patient. Harry went out of his way to help us without ever making us feel pushed. He is a number ten!!

The Rep, Chris, was extremely personable and pleasant. He managed to chit-chat about a number of topics while remaining mindfully on point. He was not overly aggressive. He was remarkably knowledgeable about the product and about presenting it convincingly to this Little Old Lady.

Ed was very helpful in answering all my questions. I reviewed a lot of different companies and because of Ed, I chose your device.

Chris was very helpful and answered all of my questions.

THE INTERVIEWER WAS VERY NICE AND INFORMED

My telephone service from "Jeff" was indeed excellent. He was intelligent and very well-informed; I have not yet received the product so I have further comments.

Beautiful experience I know i made the right the right decision

very pleased so far, lets see how good the product is ?

After I expressed interest in the Medical Guardian I was contacted by email and phone by Robin Sargent. He explained the way the various plans worked. I had to consult with my daughter and he accepted that. I appreciated that I was not pressured. Robin Sargent was easy to work with. I hope the Medical Guardian meets my expectations. Thank you.

avant jones was AWESOME. He explained the whole plan very plain and informative. It was a very pleasant conversation.

Questions were answered in an expert fashion and all terms and conditions of the purchase were explained completely.

Avant Jones is my contact and explained how the system worked , I liked the mobile unit and the GPS so they know where I am if and when I need help.

Mike was extremely helpful in answering all the questions I asked, never pushy but clearly explained as aspects of the equipment in a friendly way.

the experience with robin was fine. He was very knowledgeable. I am disappointed in the time it takes to ship

I found the gentleman very pleasant, and he knew his sales pitch very well. Sorry but I was one of the people who took orders, and then had to try and sell you more at one time so I know. Thank you very much but I prefer no emails of products etc, once I say no that's what I mean.

The sales representative was very helpful and professional. Everything was explained to me clearly and completely. I will start the service as soon as I receive the equipment. I give it a 10.

All questions were answered to my satisfaction with the feeling that Mike was there for my best interest. He gave me what I wanted without any pressure and helped me to understand the difference in the plans. Thank you Mike.

I just received mine yesterday and decided to test it in the other side of the house. When I pushed the button it told me that if I wanted to cancel the call push the button twice holding it down for 7 seconds on the second one. I did that but a few minutes later I got a call from the fire dept. that paramedics were on their way. I told her it was a test but she said I had to tell Guardian that it was just a test so that they could cancel the alert. I did that but a minute later the paramedics were at the door. It was embarrassing but at least I know that I will get help quickly. The next time I test it I'll stay on the line until they answer so I can tell them it's a test.

I wanted to order something for my mom in case she fell, I live 2 states away from her and needed some peace of mind that she would taken care of if she fell. It took forever for her to get the unit and 2 days after she got it she went into the hospital and didn't make it back out. After taking care of all of her affairs I sent the unit back and called the company hoping they would have some compassion and refund my money since she never even got to open the unit. Not only did they refuse to refund any of my money they told me it takes 30 days to cancel the service so I very well could be charged for another 3 months and will have to wait to get a refund for the charge. They didn't give one rip that my mom is gone, the only thing they were concerned about was that they got their money. I will never contact this company again nor will I recommend it, as a matter of fact I will discourage anyone from purchasing the service.

I am very pleased with my Medical Guardian. I feel once, soon after I got it and it was only a matter of seconds before someone called to make sure I was alright. Another time, twice in fact, I bumped the button and immediately someone came on to see if I needed help. Both times I felt a little foolish, and yet very comforted to know that it really works! I am very thankful that I purchased the Guardian. Many thanks too, for all those who answer calls.

Once we received all the components to activate the unit, the testing went well & was easy to operate. The call response center was prompt in answering.

Shipping is horrifically slow. I ordered on March 5th and today is March 23 and the order for my mom is still not here. They already charged me for the service, and yet here my mom sits without the protection. I was told I would receive a tracking email confirmation, but I also did not. Furthermore, I sent Medical Guardian an email regarding a question I had and never received a reply. Will cancel my order asap.

We place a order on Wednesday evening of last week to be overnighted to grandma's house on Thursday. We wanted the system to be setup before we left the state. Thursday And Friday came and left and we did not receive the package. On Friday evening I called and spoke to customer service. I explained the situation and they aplogized and informed me that due to the storm the prior week the product was on back order, but they would ship it on Monday for Tuesday delivery at no cost to us. Tuesday and Wednesday came and left and we still have the received the system. Today, my husband spoke to another individual At medical guardian and explained the situation, and they said they would look into it and give us a call within 20 minutes. It is now 10:30 in the evening and the gentlemen never called back. Tomorrow morning my husband will be calling to cancel the order. It is ashame because medical guardian sounded like they had a really good product. Unfortunately due to poor customer service and lack of urgency on their part we will never know.

Representative was nice and professional. Ordered and paid 3 months in advance for a medical device on March 2, 2015, 15 days later still no device in hand. I have contacted the company several times and sent written inquiries to cancel order. Have not received a return call. Also when calling, hold times with the company are ridiculously long and then call is disconnected. Very dissatisfied with company and service.

the whole process was so easy! Brian answered any questions I had and walked me through everything. The unit came quickly, was easy to set up and the support people were very friendly. I purchased this service for my mother, and was worried that it would difficult for her to use. It is so user friendly and she is fine with it.

I am actually a bit disappointed. I was told that this would ship out on Monday 3-9 and it wasn't even shipped as of Wednesday the 10th. Jason said he would ship it 2 day air as I did not want my mother left alone, but now it looks like she will be alone without it as I still don't have email confirmation with tracking number and it is Friday.

I have not received the unit I was charged $329.45 on my credit card 3 Mar 2015 for. I have attempted to cancel the order all day 3/12/15. Michael Holt has stated he has not been able to reach his manager concerning this and indicated he would get it straightened out before he left work today. It is now 7:51 PM Ga time and he is not available. I can believe he has not been able to contact his manager because I have tried 4 time s today to reach someone on 1 8003131191 and only one time I was successful to speak to some one and the Lady told me she would transfer me to some one else but instead she just hung upon me. TWO TIMES I just got tired of the voice mail after 10 to 15 minutes listening to the recording all was busy and would get to as soon as possible. ONE TIME I stayed on line till I guess the recording was programmed to just hang up. By noon tomorrow I will go to my card services and ask they take action to reverse the charges. I will also write the BBB concerning type of services given by the medical Guardian.

I asked if AT&T would cover our area before making purchase. I was told that AT&T data lines could be used even though we did not have complete phone coverage. When I tried to activate the service, the operator told me that the device would not work in our area. I was told I would get credit on my credit card (90 day commitment required) when the device was returned. I confirmed my email address and said I wanted the return label emailed to me. So far, I have not received the return label. Salespersons should not misrepresent area coverage.

Website was informative and helpful. The live chat helped me to discover options and prices that were not listed on the website. Jeff was very helpful and he gave me a direct phone number to contact him. After discussion with other family members I called him directly and got the product I wanted at a price lower than the website. When I got the confirmation email I discovered that 2nd day shipping was available and I called Jeff back and he was able to update the order and get the unit shipped 2nd day. Jeff was very informative and understanding. As a former police officer he sounded convincing and honest. I looked up your company on BBB and the A+ rating reassured me. My experience so far with your company has been great. I only hope that it continues to be so positive and that we never have to rely on your device. I believe that the service will be there if the need happens. I'm impressed so far, please follow through.

I had a terrible experience. I purchased this for my mom Cecelia Gregory. Received the product and didn't work and than he sold me the new device which also didn't work. Sent both back and was told I would receive full refund in 30 days. Never did after numerous calls. They said it should be in my account and they never submitted the refund. Spoke with Supervisor and will send official letter of my experience.

Jessica was very helpful and super nice. However, she told me she would expedite shipping and I should have it Monday 3/2/15 it is now Tuesday and I don't have it nor do I even have a tracking number. :( The minus points on this review are just about shipping. Jessica gets a 10

Even though my original device quit working shortly after I received it, it was replaced in a very timely manner!!

No pressure to sign up answered questions prompt delivery of equipment prompt reply when alarm was sent while installing equipment