Medical Guardian claims the number one position in our rankings of medical alert system companies and has held that spot for many years. With thousands of positive reviews, the company outshines its competition with an exceptional staff; Medical Guardian was awarded the Silver Stevie Award for Excellence in Customer Service in 2019

Medical Guardian offers medical alert systems for those who need emergency services on the go as well as at home. Its medical alert packages have top-rated, high-quality equipment, from top-of-the-line fall detection pendants to medical alert smartwatches with GPS functionality.

Medical Guardian’s monitoring centers are CSAA Five Diamond certified, ESA Security certified, UL listed, and are open 24 hours a day, 7 days a week to ensure your loved ones have protection no matter what time of the day or night it is.

Many medical alert providers haven’t been awarded such robust accreditation, as it isn’t a requirement to operate as a medical alert company. Medical Guardian makes safety a top priority, demonstrating its authority and trustworthiness.

 

Because Medical Guardian's reputation has spoken for itself with thousands of positive customer reviews, we're offering $100 if you're not satisfied within 30 days of your purchase. If you'd like to learn more about what customers have to say about the medical alert provider, read Medical Guardian reviews.

Special Offer
Medical Guardian is currently offering
the following special promotion:
  • FREE Month of Service
  • FREE Ground Shipping
  • FREE Lockbox
  • FREE Additional Pendant**

To redeem this offer, call NOW and get 4 gifts FREE
with promo code "4FREE"

The Good

  • Affordable Price
  • High-Quality Medical Alert Systems
  • Smartwatch Medical Alert Option
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Automatic Fall Detection
  • Lifetime Warranty and No Long-Term Contract
  • CSAA Five Diamond Certified Monitoring Center
  • Award-Winning Customer Service

Affordable Price

Medical Guardian members receive medical alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee. 

**Free equipment offer does not include the Freedom Guardian system (the medical alert smartwatch).

High-Quality Medical Alert Systems

Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them. Whether you want coverage just for the home or if you want 24/7 coverage for when you're on the go, Medical Guardian has you covered.

We break down each offered package below, or you can find a product overview with pictures here

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour battery backup. 

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring station at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base unit.

Mini Guardian

This plan starts at $1.29 per day. 

The Mini Guardian is the smallest and sleekest help button Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages. 

Being half the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection.

The range on this device is unlimited. 

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on the go since it functions on AT&T's cellular network. The system includes a wearable alert button, two-way communication, and location tracking with GPS.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology and cellular connection. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert system with activity monitoring. With three in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones regularly throughout the day.

The Family Guardian also comes with a mobile app you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base unit.

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Smartwatch Medical Alert Option

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert emergency service anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen —  Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use. 
  • Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
  • GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

Disclaimer of Medical Guardian terms:

**Free equipment offer does not include the Freedom Guardian system.

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base unit while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the emergency button while you sleep as an extra precaution.

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

Lifetime Warranty and No Long-Term Contract

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them without having to commit to the service for a long period of time. 

Medical Guardian also offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified Monitoring Center

Medical Guardian is UL Listed, FM approved, and ESA Security certified. The company's monitoring centers and operators are also certified and committed to CSAA's five points of excellence, making Medical Guardian's response times the quickest and most efficient in the industry.

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Customer Review: Ginny Davis from Richmond Virginia

"On at least two occasions within the past month, I have had falls where I punched the pendant and I had a response and the fire department here within about fifteen to twenty minutes. They helped me get to my feet. It is not an overstatement to say this pendant saved my life."

Service monitoring is available 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring service. 

Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.

Award-Winning Customer Service

When analyzing Medical Guardian reviews, one of the most referenced positives about the company is its quick responses and exceptional customer service. The company won the Silver Stevie Award for Excellence in Customer Service in 2019 and continues to demonstrate that customer service is one of the most important aspects of the company's mission.  

Medical Guardian customers note the company's representatives are always prompt, patient, and helpful whether it's an emergency, a routine test, or just a simple customer service inquiry. The company has the same caring attitude regardless of the situation. 

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Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

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The Bad

  • Extra Monthly Fee for Fall Detection

Extra Monthly Fee for Fall Detection

Medical Guardian charges $10 extra per month if you want a fall alert pendant included in your plan. However, this is the industry standard and is definitely worth the cost if you want extra peace of mind. A fall detection pendant notifies Medical Guardian's monitoring station immediately when a fall is detected, even if the medical alert wearer can't press the button.

A fall alert pendant is an extra layer of protection that could potentially save a consumer's life, so the $10 extra a month doesn't seem like it's too unreasonable, especially when the majority of medical alert companies charge the same monthly price for fall detection. 

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service that outshines its competition in multiple areas, including price, equipment variety and quality, response times, monitoring center accreditations, customer reviews, and more.

Medical Guardian is best for anyone looking for a medical alert system and not just one type of customer; you can select and customize the plan and equipment that fits your needs. No matter if you're looking for an in-home or an on-the-go system, Medical Guardian has multiple medical alert packages for both types of situations.

What's convenient about Medical Guardian's medical alert plans is the price doesn't change dramatically when comparing one against the other. For the most basic plan compared to the most advanced plan, your monthly payment will only differ by about $20, making Medical Guardian affordable regardless of which plan you choose. 

Medical Guardian offers some of the best technology on the market at an affordable rate and remains the #1 medical alert company in the industry for a reason. If you're looking to purchase a medical alert device, we highly recommend Medical Guardian.

Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's medical alert products and services. 

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

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User Reviews

Star Rating

4.5
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12,242 Reviews

Review Breakdown

5 star
69%
4 star
18%
3 star
6%
2 star
2%
1 star
4%

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Nancy Warren

January 3rd, 2016 High Springs, FL

I am very pleased thus far. My Mom just received her device two days ago. She has not had to use it yet and I pray she never does. I feel better knowing she has it. The gentleman I spoke with (Sam) on the phone was very helpful.

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Kathy Pullen

December 20th, 2015 Athens, OH

Fantastic experience! Dad loves his medical alert button. It's smaller than one he previous had.

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Rick

December 17th, 2015 Cincinnati, OH

I am a Life Safety Technician which means that I deal with technology related to the Senior Living Community and I am also a 1st Responder. Where I work we have our own in-house emergency pendant which has been used thousands of times to alert us for falls with independent residents as well as to be used for help needed alerts over in our assisted living apartments. My own Mother who still lives on her own was in fear of falling as she had an episode which severely shattered her dominant hand's wrist. I am a cautious consumer so I was more than willing to read thousands of reviews of every emergency pendant available for the consumer market and chose Medical Guardian's best model. One caveat to note is that "all pendants" have their false alarms. And this can be expected with any one you purchase. So don't be upset, rather be grateful when your monitoring company calls to ask if you are alright or need assistance! This is a sign of a system that works and it has been no different with Medical Guardian. As a skilled professional in senior living communities, I would highly recommend Medical Guardian as a pro-consumer choice for those living independently on their own outside of a senior living facility. As also a Son and healthcare POA, I have piece of mind that my Mother is monitored 24-hrs a day in case of fall or other emergency in which she may need to call for help with the push of just one button!

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Dan McNair

December 13th, 2015 Rancho Cucamonga, CA

I called to make a change on my credit card info, as I entered it incorrectly. I was pleasantly surprised to get a customer service agent right away. I mean fast! And she was so nice, and so helpful. She was able to pull up my info so quick too. I haven't received my equipment yet, and so far I am VERY impressed. If this is normally how things go, I can't be more satisfied that I selected Medical Guardian. Keep up the good work! Thanks!

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Teri Lockwood

December 11th, 2015 Alamogordo, NM

So far service has been good. I thought that I was supposed to get the lock box with the order? Guess not. Just don't like being told one thing and getting something different. Will go thru the contract and then cancel.

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Yvonne Katzman

December 11th, 2015 Jacksonville, FL

my experience with Tim one of your reps was Great! He was patient and not pushy. My father had a fall before we could purchase the alert. So my purchase was delayed until this past week from October 2015. Tim was helpful and as our needs changed he answered all my questions. We finally ordered the alert this past week and it is expected to arrive at my fathers' early next week, I am hoping it will relieve us of some worry in this delicate time with my 91 year old father. Thank you so much and I would say give Tim a raise. Happy Holidays! Yvonne

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edwn garbutt

December 11th, 2015 Hyannis, MA

Used device once to call ambulance when my wife fell. Worked very well and gives one a feeling of security having it available. Sincerely,E. Garbutt

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Rosalie

December 8th, 2015 Flushing, NY

Your customer service is wonderful kind and caring and have lots of patience. Jim made the set up real easy for me.

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Ruth Landon

December 8th, 2015 Hillsboro, OR

Called & Ordered by Phone. Was told I had my Own personal rep {NOT TRUE}. Calling the ## gave me whoever answered. Tried to track my shipment on FEDEX, and was told tracking ## did not exist- I could not track. The charges hit my credit card though, long before the equipment. Another call & MG said was shipped and I would get it next week - a full week after order. This seems a long time to wait for the help I need. If not satisfied with everything when it arrives, I will send back and Cancel. Ruth Landon

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Cecilia lardizabal

December 6th, 2015 Tampa, FL

Haven't had to use it for emergency, thank goodness. But, Iabsolutely do not like the blue light

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Rosalinda Maxwell

December 5th, 2015 Florissant, MO

the representative was helpful n helping me set up and test my system I feel much safer living alone

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Clarice Lovelace

December 5th, 2015 Apache Junction, AZ

Very pleased with my whole encounter with Medical Guardian personnel. The product is just what I need and is working well. I now feel more secure being alone in my home not having to worry about what would happen to me if I needed assistance.

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Mark

December 5th, 2015 Las Vegas, NV

Nothing on my order was correct. Directions were not followed, wrong items sent. Subsquent calls to sales person address issues\only resulted in another mistake (wrong items) being sent AGAIN. This seriously makes me question how your company would handle a real emergency. I regret that I selected your company.

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Fran

December 4th, 2015 Cedar City, UT

From the moment we received our system we have had nothing but superb support from the customer service team. We are in our 80s and they were so great I have recommended this system to our son and our neighbors. GREAT COMPANY!!

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Julie Courter

December 3rd, 2015 Tipton, IA

I worked with Tim, on chat on computer and then again by phone. He was phenomenal in helping me understand why your product/services are above the others! I expect we will be pleased with the equipment/service as well, we are waiting for it to arrive now anytime.

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Denice Cadena

December 2nd, 2015 Converse, TX

I am extremely unhappy. I thought I order from Guardian but am redirected to medical alert, a phone that has yet to answer when I call. I am given selections to make and none of them work on 4 separate occasions. Also they say they are closed during hours they advertise to be open. I got 2 exact buttons for MOM to wear, why would that be needed and who would wear them. I want to discuss what to do with this but I cannot speak to anyone. Guardian number answers the one with the alert does not and one interaction with woman from alert after help getting connected she was not helpful and not interested in my concerns. If this is who guardian has doing service I will not be doing business with this company. I will let you know how getting my money back works.

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Georgia patcheck

December 2nd, 2015

Did not receive 911unit which I ordered and paid for.

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Bertha Yanez

November 28th, 2015 Sherman Oaks, CA

The first device was defective and was replaced in a timely manner. However, my Mother had a high degree of anxiety as she was notified by mail that the original device had not been returned and she was going to be charged $350 if it was not received by a certain date. On my way to Modesto to be with her I received a phone call regarding the same issue and was informed that it was just a "reminder" call. Upon my arrival in Modesto, after reading the letter my Mother had received, I called and spoke to a representative, told them my sister had already sent the unit, and why, since your company supplied the shipping label had your company automatically not initiated a tracking of the package. I then spoke with my sister who was in MS working on property she owns there and she told me where the receipt for the FedEx shipment was. I immediately wrote a letter with a copy of the receipt. Even after that letter was sent, we received another letter warning of the $350 charge. When my sister returned, she was told that the unit was sitting in your warehouse during all that time. It seems to me your company has to establish a better system of tracking its products. So far, my Mother seems pleased with the way the unit is working. She is managing to do the weekly checks. Hopefully, if some emergency occurs, it will function properly.

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Laura Miller

November 28th, 2015 Atascadero, CA

Mike was courteous and helpful in choosing the equipment based on our needs.I do wish the equipment could have been sent more expeditiously. But the important point will be how well the system works. Thank you

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Dawna

November 22nd, 2015 Smithfield, NC

Since my father is a simple man, he needed a simple plan. We purchased the premium plan- fall detection and GPS. We tried out the device on our own before we gave it to our father (twice as a matter of fact). The monitoring company was timely, precise, and pleasant.

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Lawrence Gilligan

November 18th, 2015 Leonardtown, MD

Medical Guardian is for my Mom (83 yrs). Set-up process was smooth and friendly, everything seemed to make sense. Mom knows it's alright to just ask for help, or if pushed accidentally.

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Barbara Blue

November 15th, 2015 Lakeland, FL

Excellent salesperson. Took lots of time explaining the process to me. Answered all my questions, very polite and helpful

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William Bolitho

November 14th, 2015 New Castle, CO

All my questions were answered as to how the device works. Felt the need to have an alert system and this sounds quite satisfactory.

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Trish Dorman

November 13th, 2015 Anchorage, AK

Received a call back right away. All of my questions were answered, and Michelle gave me her direct contact number if there were additional questions. Very professional service was provided.

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Richard H Choate

November 13th, 2015 Lowell, MA

Inquired about receiving a credit due to the fact that my system was never activated because my parents require coverage 24 hours 7 days a week. I was informed that a credit was being issued for $353 , I received my VISA statement and the amount is only $279.60. Very disappointed with your action, does your company need the $79.40 that bad. I certainly would think that you people would allow exceptions with different circumstances. I don't understand why I was told one thing with the final outcome being different.

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Angela Edwards

November 12th, 2015 Houston, TX

The representative was knowledgeable, answered my questions without hesitation, and provided superior service all the way around. Without reservation, I would highly recommend Medical Guardian's services.

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Sue

November 11th, 2015 Paw Paw, MI

Awesome would mean that you gave me a month free. :) I tried a different company 1st and knew I could not deal with them - way too pushy! Your rep listened - imperative. Very glad I made this choice, it felt right immediately.

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L. Sette

November 11th, 2015 Newington, CT

From the moment the unit was purchased, everything went smoothly - received the unit within 2 days and it was a breeze to install. Thank you from me and my mother for whom we purchased it.

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Lois Hopkins

November 11th, 2015 Verona, WI

I ordered the wrist button, but got the neck pendant. I called and was told it would come overnight shipment. Four days later it had not come. When I called there was no record of it having been shipped. This time it came but was missing the return label they were to send for the pendant. Otherwise the setup went fine, also the testing.

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Daniel Zeigler

November 11th, 2015 Taylor, MI

Very professional and helpful. Not pushy. sold what was needed. Only glitch was CC expiration was taken down wrong. Would recommend!

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annette hammel

November 11th, 2015 Euclid, OH

after reviewing several companies for a life alert system for our precious parents we chose guardian life. our rep Ed was so personable, answered all of our questions, guided us through the ordering process just an all around nice gentlemen and so helpful - never got angry when we called him over and over and very patient.

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Joel Twardokus

November 10th, 2015 Ankeny, IA

Everyone was very helpful & mirrored back to me everything we talked about!

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Tina Helton

November 8th, 2015 Fultondale, AL

Michael was very nice but not very efficient. He had to ask most questions twice and still had my last name wrong at the end of the sign-up process. Also, after he repeated everything else, I had to request that he repeat the credit card information. I did order on a weekend but a wait time of 30 minutes to talk to someone still seems excessive. I also called your Customer Service line and it took 15 minutes for that line to be answered. I was ordering your product for a 2nd parent. I think your devices and contracts are great but service is lacking.

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Barbara Craig

November 2nd, 2015 Elizabethton, TN

My experience was excellent. The representative I purchased the life alert system from was knowledgeable, professional, friendly. When connecting the system for my aunt I had to call customer service (I admit I am technically challenged). She was wonderful, patient, and knew her stuff. A big thank you to these two people.

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Steve

October 30th, 2015 Ronkonkoma, NY

My experience with Medical Guardian was great. Sam the customer rep was excellent and informative. All my concerns and questions were answered. The equipment was shipped promptly, and installation was seamless. I would highly recommend this company to anyone who has security concerns for an elderly parent!

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Ernest santoro

October 30th, 2015 Milford, CT

Despite cancelling service end of July, returning equipment, supplying tracking info, calling, emailing and now being required to fax, we are still having cost taken out of our account! Now the customer service rep says she has to turn it over to investigative team! How about you return our money and own your error. I just notified bank these are UNAUTHORIZED WITHDRAWALS

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June Blankenship

October 28th, 2015 Bainbridge Island, WA

The salesman was very helpful in getting us the device we need for my father. He was very knowledgeable and able to provide the information I needed. He may have worked a little too hard at selling me the device, as I already knew this was what we needed as long as it worked in the area Dad is. I would like to ad that when I called for an additional question the next day he was also very helpful in then directing me to the appropriate people to help me.

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wanda w moser

October 24th, 2015 Brevard, NC

I was able to connect the equipment OK. There is a lot of static which I expect to be cleared up when I have time to call for help.

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Ponte

October 23rd, 2015 Saint Peters, MO

Apprecrated talking to a knowledge employee. Not pushy Enjoyed the conversation and insight provided .allowed me to make a decision right away Thanks Bob ordered it yesterday received it today GREAT!!!!

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Brosius-Brouse Phyllis

October 22nd, 2015 Brownsburg, IN

Some minor equipment problems. No account access on line.

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Dorothy Jo Gallo

October 22nd, 2015 Columbia, MO

Not good. Device not functioning. I was phoning back and forth several times with service and trying outlets all over. Supposedly another one is being sent. I paid for an entire year and am not a bit happy.

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Steve Slack

October 22nd, 2015 Fort Wayne, IN

I have found everything to be as adveritsed. Both Sales & Customer Service are excellent. They patiently answered questions I had during the initial inquiry & during setup.

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Cheryl A. Welck

October 20th, 2015 Milton, DE

Personable, knowledgeable, thorough. Understood, completely, for what I was looking. Answered all questions I had in a friendly but professional matter.

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Steve Pietrzak

October 19th, 2015 Trenton, NJ

Fast service and shipment.

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Dianne Lane

October 18th, 2015 Waynesboro, VA

Everyone was helpful, courteous and professional. The are alot of emergency alert systems out there but I feel confident that we have chosen to right one for our father. Thank you.

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Mark Frazar

October 17th, 2015 Belton, TX

Called to order my equipment and had a very pleasant experience with the customer service agent Mr. Jones. Mr Jones took care of all my concerns with the price and the delivery of my equipment. I would recommend Medical Guardian to anyone that needs to be monitored for safety reasions

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L. Hewitt

October 17th, 2015 Mountlake Terrace, WA

I placed my order with Ed B (can't remember his name). After I had hung up I realized I had given him the wrong credit card. I had wanted to use another card, so I called back and was told he was stepped away. I left a message but never heard from him. The term "Service after the sale" springs to mind.

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Ken Wackes

October 16th, 2015 Altamonte Springs, FL

Have not received the device. Was billed for September. What happened?

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Vernon Rochlin

October 16th, 2015 Morrisville, VT

The site was very user friendly and answered my questions.

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Gail Hesser

October 16th, 2015 Leavenworth, KS

the gentleman that assisted me was very knowledgeable and looked out for my best interests. He was a very pleasant person. It was very nice dong business with him. A compliment to the company.