Medical Guardian

Product performing as promised. Easy to wear. Future designs smaller, and less obvious blinking lights when worn should be goals to work toward!

So far haven't had an emergency to use. The device works good an we have given a referral to another person to use you an they did.

I still have not received the equipment.

Setup was quick and easy and the staff were very helpful and polite.

Device is great, lightweight and not a nuisience like I expected it to be. Response is quick, courteous and helpful. Sometimes the response is too quick for those times that the device was triggered by accident. A few seconds delay would give the user time to cancel the call thus avoiding notifying others unnecessarily. My daughter now tends to ignore any notification thinking it is just another mistake. When does a customer complain the service is too quick? I think this may be a first!

I had a man with a knife break in before I got the guardian. I developed ptsd and could not go to sleep till the sun came up and I jumped at every sound. Since I got my guardian I sleep like a baby! Thank you Guardian

I chose this company because of the ability to install without a landline, thus allowing placement not near a phone jack. Equipment arrived the next day and set-up and testing was smooth anb took five minutes. Included a lock box too. The only reason this tdid not get a higher rating was an over enthusiaric sales person that put me off. Otherwise a good product and overall good experience.

From the minute I called Medical Guardian, the customer service was great. When I received my unit, the directions were so clear and the person I called to set up my unit was so nice and walked me right through it. I am very pleased with Medical Guardian and feel much safer with it in my house and wearing the pendant around my neck. Thanks for the great service!

Great customer service spoke with the representative and he was very polite and knowledgeable about the product and services. Answered all of my questions and concerns also!

I think the product was great, preformed as advertised. easy to use. good customer service. my only con. was the price, I am on a very limited budget , and before ordering this product, I had a service that I did not have to pay for, so I could not justify spending the amount that they charge each month. I am sure it would be a great deal if you had the money , but I just could not change from one I do not have to pay for, for one I had to pay for each mo.

Courteous, knowledgeable, informative. All my questions were answered. I felt secure that I made the best decision. Thank you.

My base failed. I easily found the help telephone number. The technician was able to find a solution and the replacement unit arrived 3 days later. Thank you so much

Medical Guardian was prompt in responding to my inquiry, answered my questions fully and was patient when I was setting up/testing the base.

The ordering desk person was exceptional. She talked me thru all the options and I ordered and prepaid for a full year in advance. I purchased it for my mom in Florida. Unfortunately, she was reminded on a daily basis on how vulnerable she was and could not sleep. She returned it.. The product was fine, the service great.

The activation of the medial guard was great the representative was great she aske me if I had any guestion and if I did she would be glad to answer them she was very nice

Best experience ever being new to this community of the need for a medical alert! Each new thing is difficult to accept at my current age of 94. What I really liked was speaking to the 'same' person each phone call to the company. Thank you!

Thank for listening to me and reminding me what I ordered your product in the first place.

My order arrived in 4 days, directions were very Precise and easy to do.

The battery only last for 4 hours. I work and I'm gone from the house from 4 A.M. until 2:30 P.M. so it doesn't help me that much. I use it around the house.

The staff were very helpful. i first thought that medical Guardian would not meet our needs but after several conversations I decided that though I could not have everything we wanted, the Medical Guardian plan offered the best coverage

My mother have four stage lung cancer . I needed to make sure she can get a hold of her family and emergence help Medical Guardian was great to talk too and their plans was prefect for us . She feel better now knowing she can get help !

I have called a couple of times -accidentally - and the Responder has been very patient. I didn't realize that the responders voice comes over the modem or whatever that thing sitting in the charger is called. I am concerned since I keep mine by the front door to remind me to take it when I leave the house. If I fall back in my bedroom can the responder hear me?

Got this for mom after she was found on the bathroom floor for 12 hours. She love the versatility of the product. Can take it with her wherever she goes local and now across country with ease and really feels safe if you have an elderly parent or parents and they are mobile, you need to invest in the guardian it's the best...

Fantastic experience. Purchased over phone and the representative was very helpful. Very happy with the product and service and the sense of security it offers our family.

Love this medical alert and 100% confident it will be there if ever needed.

I have only had the system set up for my mom for a couple of days. But the people that have helped me on the phone have been great! Chris sold me the system and I was very comfortable talking to him! Thank you!

During the test I could not understand the person on the other end. I ware hearing aids and my hearing is very poor. If this does not improve I will have to cancel.

The System arrived as promised. The Customer Service gentleman who helped me install the system was very good at successfully walking me through the steps! We are very pleased so far.

I really appreciated the Lady that helped me decide what i was needing. I didnt understand nothing about what she was explaining to me.while she was talking to me asking questions i started understanding what the things was. It was an eye opening feeling knowing that i was going to be as safe and that if i pushed the button on either one of the life savers then i had nothing to worry about cause the person on the other end would have everybody coming to me. I was so proud of the lady that was talking to me explaining all this to me. If it hadnt been for this really sweet lady i dont think i would have even talked to anyone and would have more than likely would have hung up my phone and never answered any numbers from that number or company. Thank you MICHELE for talking to me and explaining all this to me i know now i will be safe and well taken care of if i ever needed yall. Thank you my MICHELE i think i Love You. God Bless You And Keep You Safe And All Your WishesCome True. JOHN. C. STALLINGS

Got medical alert today. 100% satisfied. Caring courteous term I talked to. Am sure I will continue to be happy!!

Neck and wrist alert devices were included in the sign up agreement, but only the neck alert device was shipped with the base station. I had to call Medical Guardian to notify them that the wrist alert device was not included in the shipment. The wrist alert device was received promptly. Activation of the system was easy.

My order was taken OK and the device shipped OK. Everything was as expected. Fortunately, I haven't had to use it, yet, so can't evaluate its value. I am concerned, however, that I have never received a detailed invoice of the charges to my American Express card.

Bill was very helpful in explaining your products answered all questions. Looking forward to having it

Bill did an excellent job explaining the product and the payment plan. He was clear and he answered all questions that I expressed. If Bill is an example of your sales force you have an outstanding one, indeed. I am a happy consumer.

Excellent customer service. The process was smooth and easy with step by step directions. I would recommend Medical Guardian to everyone.

Every one was very helpful. My parents received there unit and called for there test run and was walked right threw it they were very proud of them self's The only thing was the confirmation I received was not very clear had to call to verify my order

I so appreciated the kind and patient customer service I received when I called to inquire about service for my mom. Jason was more than helpful, answering all my questions and addressing my concerns. He also unexpectedly included a key lock box at no charge which was advertised on most of the other sites for around $40. I just ordered today so I look forward to more wonderful customer service when it arrives!

I ordered the equipment and commencement of service on February 15. To date (February 24) there has been no sign of the equipment at all. I hope this is not indicative of the service which you provide in cases of emergency

It upset me because it went off by itself a couple of times and all of the first responders were here before I knew anything. After all this time, I find that I no longer need it. Perhaps in the near future I may have a need for it. I would like to cancel at this time.

thought it was ok at first , now just the opposite when I placed my order I was promised very fast delivery, it has been over a week now( I was told 2 or 3 days at the most) being shipped Fed X it still has not arrived this being 2/19/2016 making me very unhappy and a little unsure of the company since they can't even keep a promise of a delivery date making me concern about how the rest of their business practices and methods are up to the standards that they say they are up to , it is leaving me with a little sour taste about your company right now and very disappointed with them, at this point if matters do not improve quickly I might not stay with them after trial period and will try another company, when I placed this order I was promised very quick delivery, a free lockbox and the extra $5.00 a month would be dropped , like I said nothing so far and here it is Friday at 2:30 in the afternoon and they do not deliver on the weekends so you can understand why I am upset with them right now

I initially spoke to "Tim" on the phone. He was very pleasant and very helpful, even when I called him several times. After I received the alert equipment I spoke to a woman who walked me through setting things up. She also was very pleasant and helpful. So far, my Medical Guardian experience has been more than satisfactory.

So far so good. I just rec'd the equipment and that was really quick a day or so. They helped me to test the equipment and provided the instructions. It will take time to get used to wearing it and feel comfortable.

It was a mostly positive experience except that we were shipped two devices instead of one and had to go to the trouble of returning the duplicate device. That caused a flurry of misunderstandings as MG thought we were cancelling the service when they received the return shipment of the duplicate device. The only other "do better" is that MG requires you to pay three months up front. After the three months, I set up the payments from a checking account. I was asked to pay quarterly and had to ask if it cost to pay monthly and was told it did not. I am paying monthly but I feel it should be MG's responsibility to tell their customers that they have the option to pay monthly or quarterly. I should not have had to ask. Other than that, the product works well and we are satisfied.

We had a great experience working with medical guardian. We were looking for a system for our Mom and Ed a consultant spent a lot of time talking with me and he advised us what was best for her and what would work at her rural residence. I can not review the call center as we have not had an emergency situation. Shipping was very fast. I have researched All medical alert systems and finally decided this was the best alert system for the money out there.

While trying to start up my new service, I had to press the button 6 or more times. Each time, someone would come on and ask what my emergency was. At the same time, the man on the phone was giving instructions. I only have the use of one hand and it was getting quite frustrating after the 6th attempt. Here's hoping it goes smoother from here.

I was extremely pleased with the person I spoke with. He was very thorough, explained the options, and I felt very good about going with this company. I have two friends whose mothers have the service through Guardian which is the reason I called Guardian first. Looking forward to my mother receiving it this week!

It was efficient and simple to order and install. Jeff, the salesman, was knowledgeable and polite. I am happy I chose Medical Guardian!!

The ordering process was extremely informative and easy. I ordered a necklace and wristband for my mother-in-law...2 necklaces arrived. When I called the wristband was quickly shipped out. The setup of the unit was easy and the people that guided me through the process were friendly and helpful. Many thanks

Our monitor has n't arrived yet so we are patiently waiting its arrival. The ordering process went very well and got us off to a good start.

The birthday on my order was incorrect .i chatted and asked if could send me email with correction. They said no, it Would be in the package. I have not received shipping confirmation ..