Medical Guardian claims the number one position in our rankings of medical alert system companies and has held that spot for many years. With thousands of positive reviews, the company outshines its competition with an exceptional staff; Medical Guardian was awarded the Silver Stevie Award for Excellence in Customer Service in 2019.
Medical Guardian offers medical alert systems for those who need emergency services on the go as well as at home. Its medical alert packages have top-rated, high-quality equipment, from top-of-the-line fall detection pendants to medical alert smartwatches with GPS functionality.
Medical Guardian’s monitoring centers are CSAA Five Diamond certified, ESA Security certified, UL listed, and are open 24 hours a day, 7 days a week to ensure your loved ones have protection no matter what time of the day or night it is.
Many medical alert providers haven’t been awarded such robust accreditation, as it isn’t a requirement to operate as a medical alert company. Medical Guardian makes safety a top priority, demonstrating its authority and trustworthiness.
Because Medical Guardian's reputation has spoken for itself with thousands of positive customer reviews, we're offering $100 if you're not satisfied within 30 days of your purchase. If you'd like to learn more about what customers have to say about the medical alert provider, read Medical Guardian reviews.
Medical Guardian members receive medical alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.
Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.
Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee.
**Free equipment offer does not include the Freedom Guardian system (the medical alert smartwatch).
Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them. Whether you want coverage just for the home or if you want 24/7 coverage for when you're on the go, Medical Guardian has you covered.
We break down each offered package below, or you can find a product overview with pictures here.
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour battery backup.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring station at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base unit.
This plan starts at $1.29 per day.
The Mini Guardian is the smallest and sleekest help button Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages.
Being half the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection.
The range on this device is unlimited.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on the go since it functions on AT&T's cellular network. The system includes a wearable alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology and cellular connection. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert system with activity monitoring. With three in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones regularly throughout the day.
The Family Guardian also comes with a mobile app you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base unit.
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert emergency service anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
Disclaimer of Medical Guardian terms:
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who offer closer to 600–1,000 feet of coverage from the base station.
Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base unit while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the emergency button while you sleep as an extra precaution.
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them without having to commit to the service for a long period of time.
Medical Guardian also offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
Medical Guardian is UL Listed, FM approved, and ESA Security certified. The company's monitoring centers and operators are also certified and committed to CSAA's five points of excellence, making Medical Guardian's response times the quickest and most efficient in the industry.
Customer Review: Ginny Davis from Richmond Virginia
"On at least two occasions within the past month, I have had falls where I punched the pendant and I had a response and the fire department here within about fifteen to twenty minutes. They helped me get to my feet. It is not an overstatement to say this pendant saved my life."
Service monitoring is available 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring service.
Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.
When analyzing Medical Guardian reviews, one of the most referenced positives about the company is its quick responses and exceptional customer service. The company won the Silver Stevie Award for Excellence in Customer Service in 2019 and continues to demonstrate that customer service is one of the most important aspects of the company's mission.
Medical Guardian customers note the company's representatives are always prompt, patient, and helpful whether it's an emergency, a routine test, or just a simple customer service inquiry. The company has the same caring attitude regardless of the situation.
Customer Review: Anthony
"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."
Medical Guardian charges $10 extra per month if you want a fall alert pendant included in your plan. However, this is the industry standard and is definitely worth the cost if you want extra peace of mind. A fall detection pendant notifies Medical Guardian's monitoring station immediately when a fall is detected, even if the medical alert wearer can't press the button.
A fall alert pendant is an extra layer of protection that could potentially save a consumer's life, so the $10 extra a month doesn't seem like it's too unreasonable, especially when the majority of medical alert companies charge the same monthly price for fall detection.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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My new Medical Guardian arrived on time. The system was exactly as described by phone. I am pleased with all my interactions with your company.
your folks made it easy and simple to install the device, I appreciate that!
I returned the system and have been waiting for refund
The first representative I talked to had the address wrong in the client and billing fields. The second person guaranteed me she would fix it. She only fixed the client field. The third person finally got it right. The first person I talked to told me I could use the device outside my home. That was also wrong with the plan I had chosen. You need to improve your customer services. The customer service person I talked to when I activated the devices was knowledgeable and pleasant.
Cindy Kracus Flohre
Cindy Kracus Flohre Sales people didn't explain in depth should have been given contract first before purchase. Will probably return it for a refund
From Sales to Delivery/Installation the team used active listening skills and great communications. Many thanks.
The representative was extremely helpful and knowledgeable. He explained everything thoroughly and was courteous and engaging, answered all questions.
Tim was the customer support person assisting with obtaining the Home Medical Guardian. He was very helpful and answers many questions. We are excited to receive the equipment and start using it. I know it will provide peace of mind for myself and the family. Thank you.
I was told this would be delivered to me on June 17th and according to the shipping track it is to be delivered on June 20. Still waiting
Jerry D Bidle
Everyone was kind and patient with me and answered all questions to my satisfaction
My son is the one who pick your products. I fell and had hip surgery. The sad part was it took me over 2 hours to get to my phone to call for help. I am ever so great full for my son stepping up for me and making sure I have help all the time.
Very happy. It got there quickly.
Forewarned. You will not be notified or advised or annual renewal being charged to your credit card or bank account.
Tim Ennis is the sales rep who helped me to seek t Medical Guardian. I made several phone calls to Tim and he followed up with me after my initial call. He was always very kind, very understanding and yet very professional. Thanks Tim!
I was helped by Rob D'Angelo after a very bad experience with Life Alert. I am the only family for my 94 year old grandmother who lives 6 hours away from me. Rob was extremely helpful and walked me through the entire process. THANK YOU!!!!
Product was shipped quickly. The customer service rep I spoke with via chat was very helpful, but he was a little pushy.
Ordering was easy and questions were answered. Billing and emergency contact info initially was not correct on the email I received but was easily corrected by customer service agent who was very professional.
The lockbox was programmed with the wrong combination. It was one digit off from the last four digits of the phone number, which will create confusion. I called customer support and was told that a replacement lockbox would be shipped asap. After a day and a half with no shipping confirmation, I called customer support. I was told that the lockbox would be shipped yesterday. I still have not received shipping confirmation.
Good experience with sales representative and activation process
Miladie North (Bobbie)
Got tracking info. No house number for delivery. Called as soon as I saw it. Was promised Saturday delivery. The lady I talked to when I found the error said she was able to fix before product shipped. I checked on Saturday to see estimated delivery time. That was when I found out it would be Monday. I have Doctors appointment and scheduled obligations on Monday so will probably not be home. Tired of typing. That's two errors One more and I cancel. Not trusting you guys that much right now. Questioning if I'm in trouble your company will be there.
I'm very pleased with the entire process. My only complaint is I don't see myself wearing a White Watch, too feminine! If you could exchange mine for a black one that is larger it would be great the one I have nearly does not go around my wrist. Thanks
Thomas R. South
Very courteous, professional and informative. Great customer service and sales person.
My daughter has epilepsy and is having more and more seizures. I went on line and selected your Company. I call and ordered and the person that helped me was very knowledgeable about the product and knew exactly what would work for my Daughter. My Daughter was to the point of being scared to death if she was alone. She received it today and will have it up and going on Friday 5/12. Just the knowledge that even if she falls someone will be alerted to help her has changed the way she feels. She no longer is scared to be alone as she knows help will be there in a few minutes. So thank you for helping Her entire Family feel secure that help will be there if and when she needs it.
I called and ordered the home device for my mother who recently had heart valve repair surgery. It was great to speak with someone who knew the equipment and could answer my questions. I feel better knowing the device is installed in mom's home. I feel she is safe when she is by herself.
Customer service and delivery was punctual and very supportive
After gathering information from several other companies, your representative, Avant, was the deciding factor. He was not aggressive (which I hate) but merely guided me through your service and offers. The price was also a factor as I found that you offered a lower price if I paid annually and I received more for this charge. I received my equipment on time and was able to talk to someone who helped me go through the process of setting it up and where was the best place to leave it. When testing the equipment, it felt so good to get the quick response by your response team in such a friendly manner. Now I hope I never have to use it for a real emergency!
Very easy to order, pay for, delivery, exchange lock box when we had to. Great company.
Medical Guardian has proven to be the leader not only in the Personal Medical Alert and Response industry but in my opinion based on all interactions with the company, they far exceed any company that markets, educates, sales, delivers, and maintains quality service and support throughout the life of the product and beyond with its constant eye on the latest technological advances. It is comforting knowing that we have provided for our loved one the best protection available from the best company out there and at a reasonable cost.
Everyone I have had any interaction with has been friendly, helpful, and efficient over the last 4 months. We started service and moved to a summer home without any problems. Too bad one of them is not running for President.
Fortunately I haven't had any emergencies, but the comfort, confidence and security level provided by having the Guardian are tremendous.
Best customer service. After receiving product in timely manner, the person who was going to use the product went to hospital . And I had to returned the product without using. And customer service was nice to understand my problem and Send my refund check in less than two weeks!
Speaking to the representative I was very impressed. He was very knowledgable about the product & could answer all the questions I had. Also when it came in the mail it was very easy to set up. I haven't needed it yet but so far I love the product & your employee that I spoke with.
Christopher was excellent. He answered all of our questions to help us make our decision and we know he will be there if we have any issues.
Christopher was excellent in handling all of our questions before my grandson decided on a unit for me. He had done lots of research and Chris' answers matched spot on with what we were asking. We know we can count on him if we have any issues.
I was impressed with the company description and services as claimed on the website. However, after the initial equipment I received broke upon plugging it in, I phoned the company to ask for a replacement. The CSR responded by telling me the equipment cost $300 and I would have to pay for it. She I somehow carelessly broke it and was responsible. Only afterword did she read that I had just received it and also have paid for equipment breakage coverage. I didn't like being accused of damaging the equipment.
My Guardian flashes on all lights constantly, so I called and we told I would receive a replacement. That was a couple of weeks ago, and still no replacement! I hope I don't fall in meantime!
Ordered for my mom and the product was to sensitive to motion so when we cancelled item.they wouldnt refund my moms 3 months that she paid for.we only had it activated for 20 minutes.what a rip off!!!!
I got this system for my mother who lives far from me. All the people who have helped us from the ordering, setting up, and helping to change billing method have been terrific. Everyone is polite and so helpful. This is fantastic peace of mind for both my mom and me.
Easy process to sign up.
Accounts and contacts were wrong on my father's account although they had been verified when I activated the system. And when he fell last week, I was never contacted nor was 911 because they were calling the wrong contact person! Although they made corrections, apologized profusely, and gave a year's credit to his account, the outcome could have been tragic!
Mary Beth Parmelee
Ordering over the phone was so easy and the staff member was so helpful. The medical unit arrived when promised and was a breeze to install. It works well and my family member is wearing the pendant faithfully which is so reassuring! Thank you!
Delivery and setup service were excellent!
2 day shipping took three days..Had to cancel a plan. Unit was registered to a different person and address. Guide printing on charts so small can't be read. No wristband as promised.
This is a very supportive program.I recently visited Florida and was easily able to notify them of my change of location. When I returned I was unable to locate the base.They sent me a totally different unit and was back online quickly.(I was able to locate the missing base and returned all to the company. This is indicative of the top support provided. I look forward to keeping the service for a long time.
Excellent product - purchased for our 94 year old dad. He has felt secure wearing it. Phone support has been excellent!!!
I think it takes to long for a response after the button has been pushed. I have only had to use it for testing so far.
Product is well designed and uncomplicated to use. I tested the distance limitation from the base station and found that the alert button worked well outside as well as inside. The pendant is lightweight, too. Customer service and technical support have been able to answer all of our questions and were exceptionally patient with our testing from inside and outside of the house. The monitoring company representatives were very calm and gave my folks reassurance that help would really be on its way should they ever need it. Bravo!
My sister and I researched medical alert systems independently, and both of came up with Medical Guardian as the top choice. Imagine my surprise when the expedited delivery fee was waived and a free lock box was included with the order. It was easy to set up, simple to activate, and the staff members we spoke to on the phone were polite and professional. I hate wearing anything around my neck or wrist, but I don't even notice that I'm wearing the pendant or the wristband. I feel much more secure in my home now.
They understand your needs and help you. And never say anything bad about other companies.
This is a well planned useful tool. I feel more secure using it. I especially appreciate the lock box and am grateful that emergency responders will not have to break down my door. Also appreciate that if I fall and am not able to push the button, the message will automatically be sent to the control box and help will come.