Medical Guardian claims the number one position in our rankings of medical alert system companies and has held that spot for many years. With thousands of positive reviews, the company outshines its competition with an exceptional staff; Medical Guardian was awarded the Silver Stevie Award for Excellence in Customer Service in 2019.
Medical Guardian offers medical alert systems for those who need emergency services on the go as well as at home. Its medical alert packages have top-rated, high-quality equipment, from top-of-the-line fall detection pendants to medical alert smartwatches with GPS functionality.
Medical Guardian’s monitoring centers are CSAA Five Diamond certified, ESA Security certified, UL listed, and are open 24 hours a day, 7 days a week to ensure your loved ones have protection no matter what time of the day or night it is.
Many medical alert providers haven’t been awarded such robust accreditation, as it isn’t a requirement to operate as a medical alert company. Medical Guardian makes safety a top priority, demonstrating its authority and trustworthiness.
Because Medical Guardian's reputation has spoken for itself with thousands of positive customer reviews, we're offering $100 if you're not satisfied within 30 days of your purchase. If you'd like to learn more about what customers have to say about the medical alert provider, read Medical Guardian reviews.
Medical Guardian members receive medical alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.
Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.
Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee.
**Free equipment offer does not include the Freedom Guardian system (the medical alert smartwatch).
Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them. Whether you want coverage just for the home or if you want 24/7 coverage for when you're on the go, Medical Guardian has you covered.
We break down each offered package below, or you can find a product overview with pictures here.
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour battery backup.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring station at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base unit.
This plan starts at $1.29 per day.
The Mini Guardian is the smallest and sleekest help button Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages.
Being half the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection.
The range on this device is unlimited.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on the go since it functions on AT&T's cellular network. The system includes a wearable alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology and cellular connection. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert system with activity monitoring. With three in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones regularly throughout the day.
The Family Guardian also comes with a mobile app you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base unit.
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert emergency service anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
Disclaimer of Medical Guardian terms:
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who offer closer to 600–1,000 feet of coverage from the base station.
Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base unit while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the emergency button while you sleep as an extra precaution.
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them without having to commit to the service for a long period of time.
Medical Guardian also offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
Medical Guardian is UL Listed, FM approved, and ESA Security certified. The company's monitoring centers and operators are also certified and committed to CSAA's five points of excellence, making Medical Guardian's response times the quickest and most efficient in the industry.
Customer Review: Ginny Davis from Richmond Virginia
"On at least two occasions within the past month, I have had falls where I punched the pendant and I had a response and the fire department here within about fifteen to twenty minutes. They helped me get to my feet. It is not an overstatement to say this pendant saved my life."
Service monitoring is available 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring service.
Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.
When analyzing Medical Guardian reviews, one of the most referenced positives about the company is its quick responses and exceptional customer service. The company won the Silver Stevie Award for Excellence in Customer Service in 2019 and continues to demonstrate that customer service is one of the most important aspects of the company's mission.
Medical Guardian customers note the company's representatives are always prompt, patient, and helpful whether it's an emergency, a routine test, or just a simple customer service inquiry. The company has the same caring attitude regardless of the situation.
Customer Review: Anthony
"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."
Medical Guardian charges $10 extra per month if you want a fall alert pendant included in your plan. However, this is the industry standard and is definitely worth the cost if you want extra peace of mind. A fall detection pendant notifies Medical Guardian's monitoring station immediately when a fall is detected, even if the medical alert wearer can't press the button.
A fall alert pendant is an extra layer of protection that could potentially save a consumer's life, so the $10 extra a month doesn't seem like it's too unreasonable, especially when the majority of medical alert companies charge the same monthly price for fall detection.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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I did some research on the internet and I looked at the analysis of who were the best ones and Medical Guardian is at the top 3 and their overall rating is the best one. We purchased plan where you punch the button and you call an ambulance. My wife needs it because she is not in very good health. So far the system has worked, we have used it twice. The installation was really easy because you just push a couple buttons and they do the hook up automatically for you. I give Medical Guardian 10 stars right now because it has worked the time we needed it.
I first heard about Medical Guardian through the internet, I think. So far Medical Guardian's systems and salesman have been good. And the overall experience has been good so far.
George and Jean Scott
I've been attending sessions in the hospital and that was the first time I started to hear about Medical Guardian. We got it as a protection for my wife. It has been very good and I was impressed with the fact that you can be anywhere with it. I commonly just put it on my belt and off we go.
I actually thought I was ordering from Medical Alert and I got this instead. It must have been our odd. Simple to use. Always call real quick.
I was looking for my grandparents and so I just looked on some reviews and I decided on Medical Guardian. We've only had to use it one time but they showed up to take care of my grandpa and it was very nice.
I first discovered Medical Guardian online. My mother is blind so I was trying to find something for her. I ordered everything we needed online. We have been very satisfied so far.
I purchased Medical Guardian for my mother. I purchased the one that is connected to the phone line. She has had medical problems and we wanted a way to help her when we are not there. The service is simple and has been great. The only problem we ran into was during the setup when we never received the confirmation call to confirm it was all set up.
My daughter had another company and I did not like it. I am home alone and am 67 years old so that is why, for my own safety my daughter had it before but she died. It is very easy to use, plugged it in and that is it. I guess I am just very happy with the service, the customer service, the sales and I am very happy.
My son and daughter-in-law first told me about Medical Guardian and thought I should have it. I am very pleased with the equipment. One time, I was sitting back in my chair and must have somehow pressed it. I had my cell phone in my hand and it rang. It was a lady from Medical Guardian asking if I was okay. Luckily I haven't actually had to use it yet. I'd give Medical Guardian a 10, I really would.
I searched different companies before I bought. Device gives me coverage outside the house. I fell a few times so my son said I needed this. Satisfied so far.
First learned about Medical Guardian through a search on the internet. I would describe my overall experience with Medical Guardian as fair. I don't use it very often but it has been good.
I first heard about Medical Guardian on the internet. My experience with Medical Guardian's sales representatives so far has been good. My experience with the equipment has been good as well.
I heard about Medical Guardian on TV. So far, I am very satisfied with Medical Guardian. The equipment is very easy to use.
I looked online and called a couple before I ordered from Medical Guardian. I got the plan with the bracelet and the necklace and everything is good so far. Very good experience with representatives.
I learned about Medical Guardian online. My mother was getting older and she still drove, so I wanted her to have some protection when nobody is with her so I decided to sign her up for the mobile service. I am been satisfied with the experience thus far and the sales rep that helped us was good. The service is easy to use but I think when Medical Guardian is set up for an elderly person, they should let us know that you can actually put in somewhere and say where there is a hidden key and how to get into the house if someone can't come to the door. My mother had a stroke and one of the responders came to the house but couldn't get in because her door was locked. We didn't know we were allowed to tell them.
My dad lives alone and I have always worried about him falling and not being able to get to the phone for help. I was doing research on google to find the best medical alert system when I came across Medical Guardian. We ended up purchasing the Emergency Help Button. So far we are very pleased. It gives both of us peace of mind that someone is always a button-press away. We haven't used the system yet, but they have been great to work with. I give them a 10 out of 10.
My daughter told me about Medical Guardian because I live alone and sometimes fall and cannot get up. Before I had Medical Guardian, I fell and luckily someone came by and found me and took me to the hospital. Since I've had Medical Guardian, I have pushed twice and the equipment worked fine. I like that I can take it with me anywhere but do not have to take it with me if I don't want.
I heard about medical guardian on a website and I liked that I could wear it as a necklace and like an arm band. I am extremely excited about it. I didn't have a sales representative because we purchased the thing outside of talking with a sponsor. I'm pleased with it and it's been working fine.
I first heard about Medical Guardian on the internet. I am home a lot alone and I'm 82 years old and I use a walker to get around, so just thought I better get some you know since there. My overall experience with a Medical Guardian sale's rep is fine. I think it's nice sometimes that they ask if there's anybody in the house, any help you know besides myself so, but other than that I'm satisfied.
I got the Medical Guardian for my aunt who is the only person left on my mother's side of the family. She was like a mom to me growing up, and we have always been very close. I did a lot of research before I chose this product. I am happy that I can give her the gift of being safe. Thank you
Jack M Glasscock
I've had both Medical Guardian with fall detection & MedicalCare Alert fall detection and both have a cellular system pendant . Neither companies battery life for the pendant exceeds 14 hours and most of the time it is only 10-12 hours. Because of this limitation I have a second charger that I bought from MedicalCare. Please review your testing technic for battery life. Yes, I have contacted customer support and have had numerous discussions with them concerning this topic. I tried 3 charging units from Medical Guardian and 2 chargers from MedicalCare and none of the charges of battery life exceeded 14 hours.
Initially I was very satisfied with the customer service. I signed up and paid for a quarterly plan from a unit for my mother. The initial unit was shipped 7/22/16 and once unit arrived, I activated it. Again, great customer service. But the battery would not recharge and beeped regularly so I unplugged it. I contacted Medical Guardian and they shipped me a new unit. I did not even connect this unit as my mother shortly after became unresponsive in her apartment and she passed away on 8/2/16 - just days after I received a workable unit. Soon after I contacted Medical Guardian and they said to ship both units back to them using the shipping label they provided. The customer service rep said once the unit was received by M.G., I would receive a full credit. I shipped the two units on 8/11/16. On 9/22/16, the credit was still not received so I contacted M.G. The customer service rep now stated that there would be no credit as the service agreement states that "Subscriber understands there is a three month minimum commitment for service". I felt I was totally misled by M.G. Sad that upon this passing of my mother within days of receiving a workable unit, I was not refunded the quarterly payment I had made minus the $50 restocking fee as noted in the Service agreement.
I was very pleased with the customer service agents who I spoke with, both initially to inquire, and then later to purchase. I had a lot of questions which were answered thoroughly and with kindness. I felt that they really cared about their customers safety. I purchased this system for my parents and have felt peace of mind knowing the agents are available to them with a push of a button, at any time. Thankfully, we have not needed it as of yet!
We went with this company first as it was told to us by the salesman that we would both be covered and they sent two medical alerts and one home alert receiver which was connected to our home phone. The problem was if one person left home and took the receiver with them the other person at home was not covered. We decided to send it back which we had no problem doing at our own expense. We then chose to get GPS SPLASH medical alerts which would work any where from Great Call. Now if one is away from home shopping we are both covered and it is not necessary to take a home receiver with us as each medical alert is a two way communication with the call center and can be used in home area or on vacation, etc.
I have just become a client of Medical Guardian and I am very pleased with their customer service. They were very respectful and professional in my conversations with them and totally helped me in my decisions. The company's reps are "in country" so I could understand them and they could understand me. I feel safer with Medical Guardian on my side. I highly recommend Medical Guardian.
My daughter got this product for me - both the necklace and bracelet because I have vertigo very badly and quite often. I also have had 8 spine surgeries and live in a 3 story house. So far I've never needed your services but I've accidentally triggered my alarm system 3 times. The person who answered me alarm was always so nice and pleasant and said they were glad that I truly didn't need them at that time.
Fortunately I've not had to use the system since signing up. But I have no doubt it will work out just fine in the event I do. Very pleased customer service to date
My bracelet gives me great relief to know that there is somebody who will be available if I have an emergency and will immediately take the appropriate steps to get me the help needed. I dreaded the "inconvenience" of having to wear this bracelet all the time but have found that it is so comfortable that I forget that I have it on.
Loved the great phone customer service selecting which Medical Guardian device and plan would be best for us! Also the customer service setting everything up and getting started was AWESOME ~ I don't now remember the gal who helped up getting everything connected but she was SO patient and stayed right with us on the phone until everything was up working. Her customer service was the very best. She's a great asset on your team :-) Mom is very happy with her Medical Guardian we talked her in to getting but NOW she is so happy to have it. I think it gives her more confidence. She wears the necklace during the day and the bracelet at night.
The product is easy to set up and is easy for my parents to use. My only issue is that the person wearing the device must be close to the base unit to talk to Customer Service. I wish they could communicate with Customer Service through the actual unit that they are wearing. This would make it easier to use in a house that has multiple floors and rooms.
The worst!!, Tried for over 30 minutes to get it go work. Wouldn't work. Was advised that I would need "Tech Support". I returned the device, knowing that the litmus test for it working correctly could possibly cost my mother her life. Went to another company, similar device, plugged right in and it worked fine right away.
Was so easy to order, customer service explained everything clearly, and once the equipment arrived, was provided step by step instructions to activate - with a real person! We feel so much better knowing the parents are protected by Medical Guardian!
Was very worried about my father being alone at home during my work day. He had fallen a few times, once while I was there. He told me one day that he was on the floor for about 2 hours before he could pull himself into the living room to the sofa for support to get back up. I called the that night to order the Medical Guardian. It arrived a few days later and the install was very easy. They have you do a test run to make sure the call goes through and what to expect. We haven't had to use the service yet but I can rest easy knowing, I'll get a call as soon ass something does happen. I would recommend this to anyone who has to leave their mother or father home alone. Cindy B.
Just recently got this for our mother and from the first phone call cs has been very helpful in answering all my questions and concerns. So far she hasn't had to use it but I feel so much better knowing she's protected when I can't be there for her. Thanks for all you do.
So far it has been great...haven' had any medical emergencies to fully test it but I'm sure it will be ok.
Last April I fell in my kitchen and broke my leg, a neighbor heard me call for help so I was only on the floor for an hour that was followed by three months in a wheel chair. Better late than never, I purchased Medical Guardian. It is amazing that the pendent around my neck can give me such peace of mind.
Angela M. Carter
Very good service. The lady explained wverything clearly and was accurate.
Service and product excellent. Representative provided guidance and information to make choice which suited me.
By accident my unit was turned on and the medics were here before I even knew it had been started. We knew the service was what they said and I was so pleased. They are working to be sure I have the right unit also. I have a metal roof which was causing a problem but now that is solved. I am completely satisfied with this company.
Device arrived very quickly. Set up was so easy. I was guided by a very knowledgable representative. I feel much more comfortable when I have to leave my husband at home alone.
One of the best units I have ever tried and was very pleased with. Keep up the great work.
Paul R. Cote
Ordered my unit online, shipped quickly and received it within a few days. Setup was easy with the help of a very professional rep. Called recently to do the recommended monthly check and again the operator was very courteous and professional.. Highly recommended.
Good service for the price. Easy to use and it goes anywhere.
My dad has had Medical Guardian for over a month and we are so thankful how easy and simple it is to use. I ordered it for him but he set it up and only has used it once so far (not an emergency, they just called me...he was just dizzy and I live 2 miles away). Makes me feel good he wears it on his wrist 24/7
waiting for money 2 didnt work very disapointed
After my husband died, my children were worried about me being alone. I have no health issues, but they still worried. I decided if I have the medic alert , that might help them stop worrying. It has helped. It works great and response is very quick. I got the one with GPS (because I like to travel) and fall alert. That way, no matter where I go, someone will know if I fall or anything else happens. I have accidentally set off the alarm several times (when eating, if I lean forward, it hits the TV tray and sets the alarm), and they always call me and check if I am ok. If I say yes, they cancel the alert, if they couldn't reach me, they call for help. I now put my alert necklace on the TV tray while eating and put it back on after I finish eating. It is everything I expected it to be and my family feels much better about me being alone.
very easy set up. i would given a 10 but the wait time to speak to a human to activate the device was over 10 minutes. the unit worked the first time we tested it, the response to the test emergency was quick and the audible was excellent from the speaker.
Mary Ellen Benson
The chip on the lanyard is not located in the center but on the side. It has either a nylon thread sticking out, which scratches my neck to the point of breaking my skin, or the material is not right. The lanyard hangs down so low that when I reached for a pan from a back burner, I got a call. The same happened when I reached over my sink to reach something from the counter behind it. What irritates me is the flashing that shines right through a heavy cotton blouse. I can't have something going off so often when I'm with friends or singing in the choir. I was told it would hold a charge for 36 hours. It went to orange before that. I called to tell about thje lanyard, etc. and was told to take it off and put something of my own on it. The irtritation to my neck and the bright flashing are not acceptable. I would not recommend this product to anyone with what I had from this product in two days.. .
After speaking with Customer Support TONI, She is excellent, answering all questions, willing to review information, supplying suggestions, and the BEST. Keep her onboard!!!!!
It was easy and the man was very helpful answering all my questions