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Medical Guardian

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9.1

Overall Score

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Diane McPhail Providence Forge, VA

Have completed two tests & received very prompt & courteous responses.

1 year ago

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Connie L Ownby Princeton, TX

Easy to sign up. Knowledgeable, friendly and helpful customer service.

1 year ago

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James Marciniec Jamesburg, NJ

My father is using it and they respond immediately when he presses the button.

1 year ago

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Keith Westlake, OR

I like the concept of the device, the problem is I cannot get my father to wear the wristband. When I call in nobody answers.

1 year ago

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Carol Lee Palo Burghill, OH

Very helpful customer service. Works as it should and it's all in the USA

1 year ago

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Carolyn Ricks Elrod Buford, GA

Can't tell when fully charged; don't know when to charge; charged 12 hours and was told needed to charge longer.

1 year ago

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Carol Evans Toms River, NJ

My husband has passed away. I returned this unit expecting a refund as he was unable to use it for the past month. I have received no communications from you

1 year ago

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Bart Rinaldi Jacksonville, FL

The device works great. The phone reps respond immediately.

1 year ago

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Clair Purviance Utica, MS

The most important review will be if the alert has to actually be used. Right now it provides peace of mind.

1 year ago

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Ann Chicago, IL

The watch is crap. Barely holds a charge, doesn't have auto fall detection even though when we ordered it we were told it did. And everything is an added cost.

1 year ago

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Wallace San Antonio, TX

I like it because the phone automatically goes off. A good device.

1 year ago

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star star star star star

Donald Nutter Whitman, MA

Rapid response when I call. Knowledgeable and polite staff.

1 year ago

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John Visalia, CA

They're quick to respond to my tests. It's handy to use as I'm disabled.

1 year ago

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Anonymous Farmington, MI

I liked that we got a fast response from Medical Guardian. I think the price is high.

1 year ago

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Devona Camden, AR

It's so small that I put it on my waist and it wouldn't be noticed.

1 year ago

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Edward

Instructions for set up were not clear. It takes several tries trying to figure out how to do it right.

1 year ago

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star star star star star

Carol Schmidt San Jose, CA

They are able to answer my questions ina way I can understand

1 year ago

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Rosella Koeller Gladstone, MI

Because they are prompt when called and have good quality products

1 year ago

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Don mass Corunna, MI

Pendant broke after about two weeks. It got fixed and replaced but interrupted service

1 year ago

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Doyle Saul Goodyear, AZ

Have had no problems. Product had performed like we were told it would.

1 year ago

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ROLINE FENTON Urbandale, IA

It keeps me feeling safer w/o always wanting to have me interact with others.

1 year ago

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Diane Scheffler Brewster, MA

Answered immediately even though it was my mistake. Made sure that I was ok.

1 year ago

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mistake.. Devargas Gardnerville, NV

They answer immediately, even though my calls were by mustake.

1 year ago

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star star star star star

Gary M Ross, PhD Riverside, CA

Found through actual experience to be accurate and reliable.

1 year ago

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star star star star star

Evelyn BOYHER Wentzville, MO

When I accidently pushed alarm,they answered immediately. Very nice

1 year ago

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Peggy Mcelwee Arden, NC

response was fast & efficient when my husband recently fell

1 year ago

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Dorothy Rich Cathlamet, WA

Excellent response was high recommended to me by my doctors office!

1 year ago

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charles Ranta Bensenville, IL

I haven't used it yet but it stays around my neck just fine.

1 year ago

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Susan P. Browne Herndon, VA

So far, no problems or emergencies, only 2 accidental mistakes.

1 year ago

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Daniel Barton Mount Pleasant, SC

I tested the device not long after I got it and my panic button was answered by a recording to leave a message.

1 year ago

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Anthony Butler Collierville, TN

My Mom pasted away on 02/25/2022. I have tried to contact Custom Service to end my service for months and been on hold for hour with out reaching anyone. still need help

1 year ago

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Damon Dunckel Peoria, AZ

Not impressed, was misled, not satisfied with the quality of the product or the customer service. Can you talk to your house

1 year ago

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Anonymous Moorhead, MN

The one time I used it I had help almost immediately, within 5 minutes.

1 year ago

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Sharon Hayes Tumbling Shoals, AR

Great response time.Fast and friendly service. Good value for service

1 year ago

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Anne I. O'Shea San Francisco, CA

Fairly new to the system but hope to encounter a good experience.

1 year ago

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Alice McPheeters West End, NC

Customer service has been very helpful. Not had to use for emergency yet.

1 year ago

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E L Jesup, GA

I used it and it worked. I liked the promptness of response. I am satisfied with that.

1 year ago

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Anonymous Federal Way, WA

They have not tested the device monthly, which I assumed they were going to do so I don't know if that works or not. I would like to have them call me and test the device.

1 year ago

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Emma Liberty, KY

I tested it and it's okay.I haven't really had to use it yet.

1 year ago

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Gloria Jean Hetzer Pittsburgh, PA

I pressed the button in error and it was answered within 30 seconds.

1 year ago

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Christina Howard Saint Petersburg, FL

The first time the alarm was pushed, we received an immediate response.

1 year ago

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Ed Wentzel Reading, PA

Prompt and friendly responses when calls for assistance were needed...

1 year ago

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Anonymous Granbury, TX

I bumped it and they replied and were very courteous and helpful.

1 year ago

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Dawn Tucson, AZ

My seven year old daughter can use it. They work with you very well.

1 year ago

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Ray Ballard, WV

It seems like a responsible person that answers. They are always right there.

1 year ago

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Eleanor. Myers Cranford, NJ

Comfortable to have on the neck instant call pleasant people to talk to

1 year ago

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Janice Covel Grand Island, FL

They have helped her with the problem and I appreciate what they do

1 year ago

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Sandra David's Kewadin, MI

My mother has taken two bad falls and the alarm has not gone off. Already sent back the first necklace alarm for failure to charge

1 year ago

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Lisa Brookover Big Rock, TN

I am struggling with getting the call center ter to call back when button is pressed. Can't seem to get help

1 year ago

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Amy Hagy Ivanhoe, VA

Extremely helpful with my first call to ask questions and the with the set up.

1 year ago