Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Julie Ogden, UT

Easy to use, size is convenient and like that it is waterproof

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Julie. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 22nd, 2023

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Verified Customer

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Sue Kopera Crumb Lincoln, NE

Quick to answer and send assistance when button is activated

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 22nd, 2023

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Verified Customer

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Jill McCormick Columbus, NE

I talked to them about the poor quality of the watch my Mom received. It kept coming off while she was sleeping.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Jill McCormick. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Mar. 1st, 2023

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Verified Customer

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ANNE C RANK Laguna Niguel, CA

Response time and team is very prompt in answering - makes me feel more secure.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 3rd, 2023

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Verified Customer

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Barbara Schenkerberg Bogota, NJ

When it was needed, the response was speedy, friendly and assuring.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Barbara Schenkerberg! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 22nd, 2023

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Verified Customer

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julie deary Williamson, NY

They seemed genuinely concerned about their customers needs.

1 year ago

Reply from Medical Guardian

Hello Julie Deary, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 24th, 2023

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Verified Customer

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Arlene Jones Louisville, KY

Really love knowing my mom is safer with ability to call if needed

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Arlene Jones! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 27th, 2023

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Verified Customer

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Rita Santos Hercules, CA

Most affordable and they ways helped my mom when she needed it

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Rita Santos! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Mar. 3rd, 2023

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Verified Customer

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Albert J Houston Fort Worth, TX

Medical Alert is relatively new to our situation. I have tested and it was very responsive.

1 year ago

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Verified Customer

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Helen Hansen Saint Paul, MN

I have yet to speak with a customer service person who was respectful and helpful. I have yet to receive a set of instructions for our equipment.

1 year ago

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Verified Customer

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Ann Huntsville, AL

It is pretty sensitive. It prompted me to test it because it had been about a month.

1 year ago

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Verified Customer

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Alan Fresno, CA

I like the protection just in case if I fall or I'm in danger.

1 year ago

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Verified Customer

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Angel New Haven, CT

I dislike that on the weekends or after hours the call doesn't go through, seems to call it like to a voicemail thing.

1 year ago

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Verified Customer

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Charles Pineville, NC

It was easy to set up. They were very friendly and very helpful.

1 year ago

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Verified Customer

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Betty Bakersfield, CA

Easy to put on and off. My husband had the lifeline and he was always hitting it accidentally.

1 year ago

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Verified Customer

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Bruce Wentzville, MO

It works fine they answered right away. They're pretty good.

1 year ago

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Verified Customer

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Brenda Ozark, MO

It is very handy. I think that they communicate well. I think it's excellent.

1 year ago

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Verified Customer

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Carole Decatur, IL

I don't like that it kept flashing. I just tested it last week and it has not been working for a while.

1 year ago

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Verified Customer

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Alyce Lake Placid, FL

When I called them about it having broken they took care of it immediately.

1 year ago

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Verified Customer

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Bonnie Bentonville, AR

I have used it 3 times, and I haven't had any bad luck with it.

1 year ago

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Verified Customer

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Anna Stanton, CA

I tested it once and I pushed the button and the customer service is good.

1 year ago

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Verified Customer

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Alice Chicopee, MA

Works for me, I just tested it like 5 minutes ago. I would recommend them.

1 year ago

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Verified Customer

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Arma Lansing, MI

It's handy. I tested it 2 to 3 months ago and you're very prompt.

1 year ago

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Verified Customer

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Timothy Klausing Albany, OR

Quality device with long lasting batteries and excellent friendly service.

1 year ago

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Verified Customer

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Bob Orlando, FL

I am very happy and pleased with it. I've tested it but I haven't have to use it.

1 year ago

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Verified Customer

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Carole

I have tested it a couple times by mistake and the response is very quick.

1 year ago

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Verified Customer

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Antonia

It is fast. It was quick, it was loud and I heard every word he said.

1 year ago

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Verified Customer

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Ann Williamsburg, VA

As soon as we called they answered it. I dropped it and it went off.

1 year ago

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Verified Customer

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Barbara Lapeer, MI

It gives me peace of mind. Every time I need it they were very good.

1 year ago

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Verified Customer

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Sheila Tomassetti Glouster, OH

Fast response, easy to use, many options such as necklace, bracelet, wall mount

1 year ago

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Verified Customer

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Wallace

I like the GPS on my device. I have tested it and it was fine.

1 year ago

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Verified Customer

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Sarah Winters

I have small necklace and it's very comfortable to wear.

1 year ago Edited January 10, 2024

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Verified Customer

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Stephanie Sacramento, CA

Prompt response to a call for help. Wrist band is very convenient for me.

1 year ago

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Verified Customer

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Stan Chippewa Falls, WI

It's convenient to handle and I can carry it with me almost anywhere.

1 year ago

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Verified Customer

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Anonymous Pewaukee, WI

When I accidentally bump it it goes off and they answer right away.

1 year ago

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Verified Customer

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Sally Atlanta, GA

It works pretty good I get a quick response when I have to press my button.

1 year ago

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Verified Customer

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Yolonda Portland, OR

I used it once, but one time I fell down and it didn't detect a movement. Their customer support was been okay.

1 year ago

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Verified Customer

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Vincent Iowa Falls, IA

We like that we have a fall protection. I just like how attentive they are.

1 year ago

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Verified Customer

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Venettia Lafayette, CA

It was easy to set up. My mother needed a medical service and so we used it.

1 year ago

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Verified Customer

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Diane McPhail Providence Forge, VA

Have completed two tests & received very prompt & courteous responses.

1 year ago

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Verified Customer

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Connie L Ownby Princeton, TX

Easy to sign up. Knowledgeable, friendly and helpful customer service.

1 year ago

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Verified Customer

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James Marciniec Jamesburg, NJ

My father is using it and they respond immediately when he presses the button.

1 year ago

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Verified Customer

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Keith Westlake, OR

I like the concept of the device, the problem is I cannot get my father to wear the wristband. When I call in nobody answers.

1 year ago

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Verified Customer

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Carol Lee Palo Burghill, OH

Very helpful customer service. Works as it should and it's all in the USA

1 year ago

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Verified Customer

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Carolyn Ricks Elrod Buford, GA

Can't tell when fully charged; don't know when to charge; charged 12 hours and was told needed to charge longer.

1 year ago

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Verified Customer

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Carol Evans Toms River, NJ

My husband has passed away. I returned this unit expecting a refund as he was unable to use it for the past month. I have received no communications from you

1 year ago

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Verified Customer

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Bart Rinaldi Jacksonville, FL

The device works great. The phone reps respond immediately.

1 year ago

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Verified Customer

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Clair Purviance Utica, MS

The most important review will be if the alert has to actually be used. Right now it provides peace of mind.

1 year ago

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Verified Customer

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Ann Chicago, IL

The watch is crap. Barely holds a charge, doesn't have auto fall detection even though when we ordered it we were told it did. And everything is an added cost.

1 year ago

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Verified Customer

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Wallace San Antonio, TX

I like it because the phone automatically goes off. A good device.

1 year ago