Name: Medical Guardian
Rating: 4.4

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Mary Pistolese Sackets Harbor, NY

I'm Teresa Ellingsworth and I'm writing this review for my mom, Mary Pistolese, because she doesn't have a computer and doesn't know how to use one. My mom is very upset because she believes she received the wrong device. She wanted the Mobile Alert device that goes anywhere with you. Instead she thinks she received the Cellular In-Home device. She is thinking of canceling your service and going with another company. I've been encouraging her to call you and straighten out the misunderstanding. Maybe someone can call her to help resolve the problem. I would have peace of mind if she would get a device activated and use it.

9 years ago

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Ellison H. Weldon San Angelo, TX

Jonathan was great. This is exactly what I have been looking for as I am a widower and live alone. This will allow me to travel safely. Thank you. Pete

9 years ago

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Georgia Burton Carlisle, PA

I was online comparing companies when a sales rep from this company called me. I felt the sales rep was pushy, condescending and did not clearly answer all my questions. Mostly, he definitely did not explain the minimum 3 month service agreement. I would have remembered this because I was not sure if I would need the service and wanted to just trial the service. I had a feeling to say thank you and hang up. I should have trusted my instincts but I wanted to cross it off my "to do" list. When the equipment arrived it did not come with the bracelet and the pendant was much larger than described. I did not use the equipment (I didn't even take most of it out of the box) and called to cancel the service. I was informed it was their policy to not refund any money for the first 3 months. I had paid for the first 3 months which was over $100.00. I could not believe they would not refund my money! The advertisement of $0 up front and no contract is misleading and a downright lie. At least for the first 3 months. I will be sending this equipment back and will be out the money. I would not recommend this company. I told them I would not recommend them to any of my hospice patients or to anyone else, but they really don't care as long as they get their money. To not provide refunds is a poor business policy and only makes for extremely unhappy costumers. Please save yourself some aggravation and use a different company. I regret dealing with this company and hope I can save you from making the mistake of utilizing the services of this company.

9 years ago

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Brandi Reynolds Colorado Springs, CO

So far so good. I don't foresee any future negativity bf I am happy with the service I recieved today when I activated my device for the fall protection and 911 protection.

9 years ago

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R Pohlert Calabasas, CA

Just purchased a mobile system (GPS) for my mother. Tim, MG's rep, was very helpful in getting through the whole process. Waiting on delivery of the system to activate and check quality and time of MG's response.

9 years ago

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MARIA KNOWLES Fayetteville, GA

I spoke with Jason on two occasions. He was very helpful and explained the alert system very well. I will recommend him to anyone interested in a alarm system.I

9 years ago

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ROY PHILLIPS Roanoke, VA

This is a company you do not want to do business with. I ordered the mobile unit...I was about 2 miles from my house when I pushed the button. It took them 5 minutes to answer. They told me I was at my house. Told them I was 2 miles from my house. Called them when I finally got home and told them the unit does not work and they needed to send me a prepaid label to send the unit back. They told me they don't do that. Told them I would put a stop payment on future orders and then trash the unit since they do not care about the unit or the customer. Left it at that....Again you do not want to do business with this company.

9 years ago

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Joanne Severn, MD

Michael Allford was the rep we spoke with. He was personable and very knowledgeable and answered all our questions. I wish all my customer experiences were this excellent

9 years ago

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Penny Williams Raleigh, NC

Everything works fine even when I accidentally punched the button while opening the package.They responded quickly to ask if I was alright. I now Know that it works.

9 years ago

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stephen gale Carnation, WA

Also I would like to say that Tim, the gentleman that took my order, was very pleasant and helpful as well as very well informed about the equipment and service offered. It was a pleasure doing business with him.

9 years ago

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Susan L. Yingling Du Bois, PA

My daughter had to help set medical alert for me. I am all thumbs when it comes to anything mechanical. Once set up, it seems to work great. Haven't fallen and don't want to. The reckless can get wrapped around neck, so be careful at night.

9 years ago

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Diane Bresnik North Las Vegas, NV

Now I feel it's time to get some protection for myself, so I'm hoping Medical Guardian Alert System will do that for me. I've fallen twice during the first part of 2014, so now's the time for me to do something.

9 years ago

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Renay Tuckerton, NJ

Michael was professional and knowledgeable. He was a instrumental in my decision to move forward with your company. He actually listened to our needs!

9 years ago

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carolyn tasker Elk City, OK

Your salesman Robin Sergeant is exemplary in his skills all done with a personable attitude. He not only answered my questions but explained plans and was able to offer me exactly what I need at this time.

9 years ago

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tricia Katy, TX

spoke to Shannon and orderers mobile unit for my mother in law. shannon was very helpful and professional and that is why we choose your company because of Shannoin!

9 years ago

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Kevin Lakeville, MN

Customer service agent, Tim, was absolutely fantastic. He listened to my needs and helped me build a package that suits my needs and is affordable. Customer service gets an A+ from me.

9 years ago

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Mary E. Wolter Elmwood Park, IL

I have only had Medical Guardian for a month and had to recently push my alert button. Help was fast and friendly and I was able to get to the hospital quickly. They even called my daughter to let her know what was going on.

9 years ago

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Linda Reger Walla Walla, WA

The salesman I spoke to was not truthful in his explanation of what guardian had to offer. He told me that I could go anywhere and that guardian could hear me but he didn't say I had to call guardian prior to going more than 350 ft. I presently have Medical Alert which has a 600 ft range and he knew I was looking for some thing with a longer range. He talked me into getting it yo try it out. When it arrived and I read all the info I found it to be quite different than what was explained to me. I was recovering from an operation, so it was a week or so before I called guardian to tell them I did not want the machine and why. They said they would have to prorate the time I had the machine. I had not activated he machine yet. They told me I really didn't have to. I asked them why they send a sheet of paper with HUGE LETTERS SAYING CALL THIS NUMBER TO ACTIVATE? She didn't really have a good answer but said you really don't have to activate it. I have since sent this to the Better Business Bureau. Their response was they had tried to get ahold of me several times but I hadn't called back. This is not true! I'm still laid up from my operation so am home 99% of the time. I also have caller ID and an answering machine. They called me once after being contacted by the BBB. I called them back and had to leave a message and have not heard back. MY CARETAKER MAILED THE MACHINE BACK TO GUARDIAN SEVERAL WEEKS AGO.

9 years ago

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James Strickland Gig Harbor, WA

So far, so good. It was easy to set up and Jim wears the bracelet all the time. He fell outside the post office the other day and 2 people had to get him up off the ground. Do you have anything that would help him away from home? He wants to be independent but is 84 years and not in good health plus falls a lot.

9 years ago

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Alice Owen Newnan, GA

The agent was professional and courteous. Our conversation was pleasant and informative. I feel confident that my questions were answered completely. I look forward to a long working relationship with Guardian.

9 years ago

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Annie Callahan Alexandria, VA

Cancelled the services within 24 hour of purchase because thee health care will cover my mother with monitoring services. The equipment had not been sent. Two days later, I received a welcome letter. I called and cancelled the service again, I was told I would have to wait until Monday because sales office was closed. I called on Monday to find out they had already shipped the equipment. I was provided a return shipping label. I have shipped the equipment back. It has been over three weeks and I have yet to receive my refund ( I called and they said the equipment has not been returned to inventory and it would take 7 to 10 business days to process my refund upon the equipment being returned to stock).

9 years ago

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Carolyn Flint Seattle, WA

I liked the fact that I could call and get a human anytime. I did not like the fact that I had to make 3 requests to get an invoice copy emailed to me. I like the fact that the fall detection works. I did not like the fact that I cannot find a way to access my account on the website, and it would be very nice if I could do so.

9 years ago

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Verified Customer

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Peggy

I bought it four months ago, and I still never had a chance to use it. They tried to help but they haven't helped.

7 months ago

Reply from Medical Guardian

Hi Peggy, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 6th, 2023

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Verified Customer

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Randy Drake Pittsburgh, PA

My mom seems to like it. Very easy to operate

9 months ago

Reply from Medical Guardian

Thank you, Randy Drake. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 17th, 2023

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Verified Customer

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Nicholas Guy

I used it once so far. EMT response was rapid!

9 months ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 17th, 2023

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Verified Customer

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Pat Bushkill, PA

Very professional and very quick to respond.

9 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Pat!

Jul. 5th, 2023

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Verified Customer

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Regina Riddle Atlanta, GA

I actually never used the equipment, but did return it and cancelled my order....which had been prepaid. Never received my refund.

9 months ago

Reply from Medical Guardian

Hi Regina Riddle, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Jul. 5th, 2023

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Verified Customer

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Fern Gilbert, AZ

The necklace is too big, too heavy and I don't like that it keeps flashing all the time.

9 months ago

Reply from Medical Guardian

Hi Fern, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jul. 5th, 2023

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Verified Customer

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Anonymous

It's really hard because it doesn't charge. We just tested it in the beginning and it worked then.

9 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jul. 3rd, 2023

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Verified Customer

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James

Medical Guardian checks in on me and I appreciate that.

9 months ago

Reply from Medical Guardian

Thank you for this wonderful review, James. We appreciate you being part of our growing community. All the best and stay well and safe.

Jul. 3rd, 2023

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Verified Customer

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Emma

They're very prompt and they're very kind.

9 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Emma!

Jul. 3rd, 2023

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Verified Customer

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Patsy

It's very simple to use, I'm very pleased with it so far.

9 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Patsy!

Jul. 3rd, 2023

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Verified Customer

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Sandra Summerville, SC

Very pleasant people. I love the mini Guardian.

9 months ago

Reply from Medical Guardian

Thank you, Sandra. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 28th, 2023

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Verified Customer

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Srinivasan Herndon, VA

it is an added assurance that some help within access

9 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Srinivasan!

Jun. 28th, 2023

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Verified Customer

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Bob Martin Jackson, MS

They seem to be a highly reputable and dependable company.

9 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Bob Martin. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 28th, 2023

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Verified Customer

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Mary Tempe, AZ

Great peace of mind support with reliable equipment.

9 months ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Mary! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 28th, 2023

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Verified Customer

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Doris

Everything's very clear and they're very knowledgeable.

9 months ago

Reply from Medical Guardian

Thank you, Doris. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 26th, 2023

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Verified Customer

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Jean

They called within 30 seconds, so quick response.

9 months ago

Reply from Medical Guardian

Hello Jean, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 22nd, 2023

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Verified Customer

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Karen

When it does go off, they answer immediately. It's good quality.

9 months ago

Reply from Medical Guardian

Thank you, Karen. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 22nd, 2023

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Verified Customer

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Olevia Three Rivers, MI

Great customer service, response time awesome

10 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Olevia!

Jun. 14th, 2023

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Verified Customer

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Judy Fort Myers, FL

Very easy to set up, only used once, but quick Response!

10 months ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 14th, 2023

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Verified Customer

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Katie Meridianville, AL

I have not had to use it and I've only tested it. Which seemed to be accurate.

10 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Katie!

Jun. 8th, 2023

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Verified Customer

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Anonymous Humble, TX

It's always available. I'm just very happy with it.

10 months ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 8th, 2023

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Verified Customer

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Debra

Excellent product. Responses are immediate

10 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Debra!

Jun. 8th, 2023

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Verified Customer

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Dean Stefanides

Easy to use and professional advice and installation..

10 months ago

Reply from Medical Guardian

Thank you, Dean Stefanides. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 7th, 2023

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Verified Customer

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Kenneth Levittown, PA

The device is very well made and it's worth everything.

10 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Kenneth. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 2nd, 2023

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Verified Customer

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Michael Glennville, GA

By accident it went off and there was a quick response.

10 months ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Michael.

Jun. 2nd, 2023

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Verified Customer

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Wilburn Harpersville, AL

I like the way that that they check in with us.

10 months ago

Reply from Medical Guardian

Thank you, Wilburn. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 2nd, 2023

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Verified Customer

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Stefano Syracuse, NY

They answer the phone right away. They knew who we were.

10 months ago

Reply from Medical Guardian

Hello Stefano, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 2nd, 2023

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Verified Customer

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Anonymous Highland, IN

One time I tested it and they responded quite quickly.

10 months ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 2nd, 2023