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Medical Guardian

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9.1

Overall Score

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Shirley A Seguin, TX

Customer service is very responsive and considerate. The staff are very friendly.

5 years ago

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Sheila P Hampton, VA

Everybody at Medical Guardian is courteous, and is available to answer my questions.

5 years ago

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Wendy Herndon, VA

Customer support provides good information at the start, and helps with the set up.

5 years ago

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Helen Nixa, MO

They offer a one year rate that's very reasonable. I've had a positive experience.

5 years ago

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Javene Lewiston, ID

Any time we have contacted the customer service, it's been a positive experience. The device could be a little less bulky.

5 years ago

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Reply from Medical Guardian

Javene, thank you for your review. We're happy that your experience with our Customer Care team has been a positive one. Regarding the bulkiness of your device, we offer a variety of device options to meet a variety of needs and may have a unit that works better for you. If you are interested in hearing more about the rest of our product line, please reply to this message with the full name, address and phone number of the device user, we will be in touch. Thanks again for reaching out!

Jan. 8th, 2019

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Louise

Every time I call the customer support with a question, there's always somebody there to answer it.

5 years ago

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Craig Hillsboro, MO

Customer Service seems very responsive and the device is small and easy to carry.

5 years ago

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Charles Eagle River, WI

The device is convenient, easy to use, easy to maintain, and it works everywhere.

5 years ago

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Anonymous San Antonio, TX

I've had very little to deal with the customer support but they've been terrific every time.

5 years ago

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Donald Petersburg, VA

I like the monitor and that it has GPS, it works really well and I feel safer with it.

5 years ago

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Crystel Mansfield, TN

I got my equipment quickly and it worked really well. Anytime I contact them they are helpful.

5 years ago

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Eloise Bakersfield, CA

I feel like they're knowledgeable, helpful, and gracious. I feel comfortable with wearing it.

5 years ago

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John Auburn, PA

I only used it once since I've had it and it was very prompt. They were courteous.

5 years ago

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Shirley

Response team & response time exceptional as well as their patience with elderly clients

5 years ago

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Sally M

Customer service is always helpful, no long hold times when you call with questions

5 years ago

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Anonymous Glen Burnie, MD

Everybody is professional and provided me what I needed. If I need anything, they come on right away.

5 years ago

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Lajean H Valley Head, AL

They respond immediately to requests I make, I'm waiting for a new chain to go around my neck.

5 years ago

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Brian B from Oregon Florence, OR

The purchasing, set up process was easy and the system worked my Father fell and needed help.

5 years ago

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Marcia Kilpatrick

Testing the "button" once a month sometimes takes almost a minute to get an actual response from someone.

5 years ago

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Robert Fulton, IL

The customer service always answers the phone and they always answer my questions.

5 years ago

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Anonymous Dayton, OH

The contact that we've had thus far with your company has been very pleasant and efficient.

5 years ago

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Elizabeth Broomfield, CO

It's easy to use when you test it. It's under a blouse or whatever and I forget I have it on.

5 years ago

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Tara Jacksonville, FL

When I called the first time to do the check, it didn't take them long at all to answer.

5 years ago

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Doris Pembroke, NC

The people that I have talked to were very polite and knowledgeable. I don't have any complaints.

5 years ago

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Bonnie Southern Pines, NC

I don't have any complaints. They answer very quickly when I call them up. It doesn't take them long for it to connect.

5 years ago

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Paul Fairview, NC

I've tested it once a month and it's been fine. They have a quick response and are very capable.

5 years ago

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Dorothy

The device is so handy. I can wear it when I take a shower and when I go outside.

5 years ago

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Elizabeth Goldsboro, NC

The representatives treat the customers very well. The device works. It really works.

5 years ago

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Violet Holland, MI

It does take a little time before they actually answer. The device is really good quality.

5 years ago

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Sid Birmingham, MI

We are happy with the service Medical Guardian offers so far. The device fits comfortably.

5 years ago

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Margret Palm Coast, FL

They answered right when I called for help. They asked if I was ok and had genuine concern for me.

5 years ago

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Samuel New Castle, DE

I am very satisfied with the usability of the device. It comes with all the features we wanted.

5 years ago

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Steve Eugene, OR

The device is compact and easy to use. I can hear the voice that comes on from a far distance.

5 years ago

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Loretta Peoria, IL

The device is easy to use. Customer service answers calls for help pretty quickly.

5 years ago

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Mary Jane Rochester, NY

Customer service was helpful on the phone when we needed to set it up. The service isn't terribly expensive.

5 years ago

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Geneva Newnan, GA

We have good service and they've always been responsive. It has always worked for us.

5 years ago

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Cheryl

They were very helpful when I had to set it up and guided me through the process.

5 years ago

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Cheryl Colton, CA

I chose the one that I could afford. They're very nice people they try to meet your needs.

5 years ago

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Anonymous Bloomington, IN

When we ran a test on the device they were very pleasant and polite on the phone.

5 years ago

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Robert

The one time I used it was when I had a hard time walking. The customer service has been good.

5 years ago

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S Stokes

Everyone I have talked with has been polite and helpful. Even with some of my dumb questions.

5 years ago

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Heidi Ashley - daughter of recipient Monroeville, PA

They helped my Mom with all her questions; made it easy and showed they actually care

5 years ago

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Doris Rosen Ithaca, NY

They have always been responsive to my calls as well as being concerned and helpful.

5 years ago

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Donald Lindenmoyer Mesa, AZ

It provides my wife and myself wide area coverage both at home and when traveling

5 years ago

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Lenore Janoff Port Jefferson Station, NY

They have been very responsive (just wish respond time could be a little faster)

5 years ago

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Diane Redmond, WA

We're on the west coast and the company is on the east coast and there was confusion about gettin those things set up.

5 years ago

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Reply from Medical Guardian

Diane, thanks for the review. Sorry for the confusion surrounding time zones. Hopefully, we have been able to resolve all of your issues and get your unit set up for you. If you have any other questions or concerns that still require attention, please feel free to reply directly to this message. Any information shared in your response will not be posted publically. Have a great day!

Dec. 6th, 2018

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Anonymous Sweet Home, OR

My mother has fall protection on it and she sets if off once in a while and so far people have been nice about it.

5 years ago

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Halcyon

When I'm going to be home for a while, I charge it because it stays for three days.

5 years ago

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Anonymous

Any question I had, they answered it, even after I bought it and had questions, they answered them.

5 years ago

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Merce Mithl

I called once to check it and there were very nice people. They called to check what was going on.

5 years ago