Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

 

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

Medical Guardian Promo

**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

Review Icon

Customer Review: Larry from Red Bluff, CA

". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

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Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

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User Reviews

Star Rating

4.5
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11,012 Reviews

Review Breakdown

5 star
69%
4 star
19%
3 star
6%
2 star
3%
1 star
4%

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Royce Ary

July 15th, 2015 TX

Sales experience was great, now I'll see how the actual product is when it comes in the mail

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Thirza Perrell

July 15th, 2015 Woodleaf, NC

We were called within 10 mins. of our online inquiry. All my questions were answered and there was no pressure to make a commitment right then.

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Lorraine Chavez

July 15th, 2015 Albuquerque, NM

It was easy to decide which alert system to get my 85 year old mom. The Youtube videos were very helpful and the customer service gentleman was friendly and gave clear instructions on what to expect. I feel relieved that we found the right system for my mom.

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Sharon Benatar

July 15th, 2015 Pleasant Hill, CA

The customer consultant Michael Ferraro was very helpful in explaining all the systems available. He was pleasant and answered all my questions. Michael made me feel as though I would be taken care of with any needs that I had. I would definetly recommend Medical Guardian to other people.

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Julie Pollack

July 14th, 2015 Denver, CO

I did a great deal of research before deciding on the Medical Guardian system for my dad. So far, the experience has been very good. Mike Holt was very helpful, courteous and knowledgeable in getting everything set up. I look forward to the same smooth operation of the system for my dad after installation.

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Debbie

July 14th, 2015 Kailua Kona, HI

The customer service rep I spoke to was very polite, explained well, and was not pushy. Gave me time to check first if cell signals would work in my house. Not like another company I called, wanted payment right away, didn't even show respect for me to talk all this over with the family member first.

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Darlene Jones

July 13th, 2015 Auburn, WA

Lenny was great and very helpful. I'm not happy though that my equipment still has not been sent to me. And no further word about when it will be. I was supposed to get an email about when it was shipped. I didn't mind that the email said it would be up to two weeks but as it has not even been shipped yet that really leaves me hanging.

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Carmen

July 13th, 2015 Washington, UT

This is July 10, 5:30 p.m. Just got off the phone with Mitchell at Medical Guardian. He quickly did the research why I didn't have the products. FedEx did NOT e-mail them as they should have that the pkg. was undeliverable with the Apt. # missing. He said he would overnight it so I can have it next Wed. before I have to leave town. So my experience has changed and so has my rating. I will give you a '10' when the box arrives!

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Harvey Gurien

July 10th, 2015 Albany, NY

I'm giving you people an average rating because I haven't received the products yet. I don't know why it should take this long to ship from Phila. to Albany, N.Y. (ordered on 7/3)

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George

July 10th, 2015 Capitan, NM

Very thorough, professional, and explained the product choices very well. Most impressed with the quality of your training. I expect excellent service in the future.

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Helen Lyons

July 9th, 2015 Jacksonville, FL

Michael was very knowledgeable and thorough about the product. I asked questions and he answered them very clearly as I ordered this for my husband and wanted to be sure I understood what it entailed so that I could rely it to him.

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Ron Janes

July 9th, 2015 Waco, TX

Easy and comfortable to deal with both chatting on computer and on the phone.

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ART NEVINS

July 8th, 2015 Ashburn, VA

Jonathan was tremendous help answering my questions on a holiday. Speedy shipping date. Appreciate being able to put monthly fee on my credit card although the device is for my sister in another state.

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Sarah

July 6th, 2015 Independence, MO

Michael was very helpful answering my questions and explaining the difference in the options I was asking about

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maureen

July 6th, 2015 Panama City, FL

Wonderful customer service!!!

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Mary Gault

July 6th, 2015 Prescott, MI

I think that since your clients are usually elderly and alone it would be helpful to send printed instructions that duplicate what is given verbally in the activation process.

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Miguel r. Flores

July 6th, 2015 San Antonio, TX

I just bought it for my sister. So I have no experience with yet. Robin Sargent who I talked to was quick to answer questions and email information I requested. Of course this is all new to me so his assistance in providing information requested was probably the reason I acted quickly. We'll see how the system works out.

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Judith Music

July 6th, 2015 East Point, KY

Salesperson was extremely courteous and helpful with explaining terms. He also gave me information regarding capabilities of the equipment you provide.

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Pam

July 6th, 2015 Clyde, TX

I got on the live chat to ask some questions. The representative gave me his phone number so he could better answer me. He was VERY helpful. The whole process was wonderful, and I would highly recommend this company!

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Mary Neff

July 2nd, 2015 Clinton Township, MI

Answered my questions. explained device well. offered helpful suggestions. High pressure to purchase immediately. I needed more time to decide and he respected that.

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Henry Kelleher

July 2nd, 2015 Martinez, CA

At this point - before actually having the system in operation - I can only say that the seduction was well done. I am working with Jessica and she provided me with all the info I asked for - and then some. As a result, I felt very comfortable with making the commitment to go with Medical Guardian's program. Now we shall see.......

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chuck

July 2nd, 2015 San Jacinto, CA

Just received device. So far everything seems as the ads, promtions, etc. Indicated. Only criticism at this point would be that the instructions indicate operating the device will be a bit confusing for someone like my wife who has dementia and can't understand but the simplest instructionS. Thank you.

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Barclay Hancock

July 2nd, 2015 Inglis, FL

Device was promised to arrive on Monday. When not delivered by 4:00pm on Tuesday, I called. The CSR I spoke to rather curtly informed me I had ordered standard ground shipping, when I explained this was not the case she got snippy and dismissive but promised to overnight another device. The second device arrived on time, was installed and activated easily.

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Judy Doster

July 2nd, 2015 Cumberland, WI

Once we got together on the phone.(we played phone tag about 4 times before we connected). Things went great and we made my order!

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John Quindimil

June 30th, 2015 Copperopolis, CA

prompt answers to my questions regarding product...knowledgeable, pleasant, and willing to take the extra time to make sure I had answers to all my questions, concerns, etc.. If the product is as good as Chris the rep. we will be pleased with our decision to go with Medical Guardian.......JQ JQite pleased.

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Michele Rivkin

June 29th, 2015 Lincolnshire, IL

Helpful representative, and didn't oversell (I was thinking of getting something a bit overkill for my aunt, and the rep guided me to a better choice).

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Charlie Ransier

June 25th, 2015 New Albany, MS

My experience so far has been a good. George that took my call was very knowledgeable and thorough in explaining.

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D.K.Peterson

June 25th, 2015 Bremerton, WA

Haven't got my Mobile Guardian as just ordered it 5 days ago. I liked the help Mike Allford gave me in making my order. The concept will make it easy to protect myself and keep from making false alerts that inconvience my supporting friends! Kurt

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Auther Vermillion

June 25th, 2015 Seguin, TX

I signed up by telephone it was not exceptional but was easy enough

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Gary Yoho

June 24th, 2015 Cleveland, OH

Great everything except no military or AARP discount. Your representative is very professional thanks

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Arnease Moore

June 24th, 2015 Rincon, GA

Had no idea it would take SOOO long to even get the M.A. It's been 10 days and I still don't have it.

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Vincent F. Zabbo

June 23rd, 2015 Altamonte Springs, FL

Seth, the contact rep., was congenial & knowledgeable about your product. Thoughhe lapsed @ times, repeating questions I already answered, I managed to convince myself to try your product & service. You see, I'm a 100% disabled,senior Veteran, with limited mobility & other medical issues.I should feel more secure now, knowing I'm not alone with my trusty , yet inept pug, Malvin the Magnificent. TY, VZ

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Dean Smith

June 22nd, 2015 Ann Arbor, MI

Very satisfying conversation with the sales person. All questions seemed to be answered and clear.

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Alan Combs

June 22nd, 2015 Holland, MI

We were looking for a simply and basic way for Dad to get help when he fell. The representative I talked with, first with online chat then on the phone, was knowledgeable and helpful. When done, I had no questions and was happy with my choice.

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Marella Robinson

June 22nd, 2015 Charlotte, MI

Ed did an excellent job of answering my many questions and reassuring me regarding the quality of your service and offering his service if I had future questions. It had taken me quite some time to decide on the alert company to sign with and then suddenly Medical Guardian just seemed to be THE ONE.

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Faye M Enos

June 22nd, 2015 Kenosha, WI

"Hold" time on phone was quite long (almost 40 minutes) before reaching a "live" representative so I could activate my unit.

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Patsy

June 22nd, 2015 Saint Louis, MO

I have not received my unit yet so I can not comment on the performance at this time. However, the sales representative was extremely helpful and seemed very knowledgeable. He answered all my concerns.

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Lesley Carlin

June 22nd, 2015

Jason was very friendly and helpful. He explained everything and answered all of my questions.

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chuck

June 22nd, 2015 San Jacinto, CA

Have not yet received the device, but, Ed, the technician I spoke to was very thorough and carefully explained the benefits associated with your device. It's because of his expertise and professionalism that I decided on Guardian.

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Barbara Beckett

June 17th, 2015 Boynton Beach, FL

I was very impressed with Traci's delivery of the benefits of having the Alert System. She was very helpful answering questions about the system. Her demeanour on the phone was very calm and I didn't feel like I was being pushed into buying. An excellent representative for your company. I am looking very much forward to using the device

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Catherine Korrison

June 16th, 2015 Menifee, CA

Robin Sargent was wonderful. Very patient with me & made it very easy to make my purchase. I will have such peace of mind now as will my daughters.

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Janet Eads

June 15th, 2015 Columbus, IN

Ed was my rep. He was polite and knew alot about the product. I enjoyed doing business with him. Thanks Ed for helping me and being so patient.

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Karen Sacia

June 15th, 2015 Baraboo, WI

Jason was very helpful and made certain I had the necessary information to make an informed decision.

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Nancy Webb

June 15th, 2015 Richmond, VA

Jeff was very thorough in the information he gave me. He patiently answered my questions and I am looking forward to receiving my device.

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Disne Westrich

June 15th, 2015 West Chester, OH

The people were very friendly and helpful.

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Virginia

June 15th, 2015 Apopka, FL

Excellent information given prior to purchase.Also, after the arrival of the equipment it was very easy to follow the instructions. Feel much safer now that I got this for my mother

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Claude Piotte

June 15th, 2015 Billerica, MA

Fast contact, excellent information, professional presentation, paid attention to my concerns

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Kita Greenberg

June 12th, 2015 San Diego, CA

I cannot say enough good things about the ways in which Mr. Harry Merlino (sp?) helped my father and I. He was unfailingly pleasant, helpful and patient. Harry went out of his way to help us without ever making us feel pushed. He is a number ten!!

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Anne Balson

June 12th, 2015 Houston, TX

The Rep, Chris, was extremely personable and pleasant. He managed to chit-chat about a number of topics while remaining mindfully on point. He was not overly aggressive. He was remarkably knowledgeable about the product and about presenting it convincingly to this Little Old Lady.

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Scott

June 11th, 2015 Baton Rouge, LA

Ed was very helpful in answering all my questions. I reviewed a lot of different companies and because of Ed, I chose your device.