Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Sincero Ossining, NY

I'm a care giver and I bought it for me and my husband, I feel secure that I can be outside In the garden, in the house or in a local area and I'll be cover by your service. I always have it on me for safety reasons. My husband have a tendency for falling and with this device I feel safe in the case I need something. I do every month the test of the button and they call me back within minutes. When I first purchased it I didn't understand how it really works but after I talked with my neighbor everything was more clear for me.

6 years ago

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Brenda Cummings Los Angeles, CA

I decided to purchase it because I have emphysema and therefore I don't know where I might have an attacked or an emergency. With this device I can carry it everywhere and I know if I have an emergency I'll be able to have a medical team to my service. So far, I haven't had to use it, I just plug it in when I'm at home and if I'm going out I take it with me. I think the company is really good, every time that I call them they always have someone on the ball ready for to talk to me and answer me about whatever I want to ask.

6 years ago

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Christine Burton Goose Creek, SC

I bought Medical Guardian a couple of years ago; I went online and investigated and looked at the futures of the services available and I felt that Medical Guardian was the best option for my family. I purchased it for my mother and my aunt. Till today we haven't had to used it neither my mother nor my aunt, but, once my mother press the button by accident because she had the lanyard a little long and she leaned against the sink and that set it off the alarm immediately they have answered very quickly and have been very professional.

6 years ago

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Connie King Fort Worth, TX

I picked this device because it has a reasonable cost with good apparatus. I like the fact that if you need it the device will call 911 immediately for help me out if I need it. So far we haven't had to use it but the customer service had been incredible with us, we had a problem with the plastic band, we called them and they take care of everything; later on we received via mail properly what we need.

6 years ago

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Dave Shank West Chester, PA

We got it for my husband's father because it seemed easy to use and we both thought it was reasonably priced. He has used it whenever he falls or if he needs to be transferred to the hospital. As far as I know, it has worked 100% of the time. We have found it to be very reliable. Whenever it gets activated we get a call and, if they can't reach us, they will just dispatch an ambulance.

6 years ago

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Duwayne Newell Aberdeen, SD

I'm praying for don't have to use it ,but, I'm really happy with it. We bought it for the Roaming service, in that way we can use it anywhere in the United States and wherever you could be at, I just used the last week when I had an accident with a rock in my leg; before I notice the help was already here and the paramedics were checking on me right away.

6 years ago

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Dorothy Josey Manning, SC

I purchased it because it was not as expensive as the other devices that have a wide range. I like the idea that this device works all over the United States and Alaska. if I need help in any moment, is small and you can take it in your pocket. With the GPS service they can find me immediately. I've never had to used it but a couple of times it goes off by accident and they called me very quick to see What was going on.

6 years ago

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Richard + Margaret Liberatore Apalachin, NY

I got it for my parents it was in the right price and it suited all the needs that we had. We never have had to use it but a couple of times it went off by accident and we got immediate feedback people calling us checking up if everything was right, they are right on top of things. My parents wear it all the time and it give us a real sense of security knowing that they can leave home and if something happened they will receive help right away.

6 years ago

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Eleanor Petrocelli Holiday, FL

I just bought it when I saw it on the TV, I was guide by my gut, is the one that make me feel more confident. I already used it around 5 or 6 times, when I was in the backyard and I fell down and they came for help me after I pushed the button. I trust in your service and quick respond I just wish I could have got it for a better price, so, would take care of me when I go outside, because I isn't got my son to take me around. But in general I'm really happy with the service.

6 years ago

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Emilie Allain Monroe, NY

We choose this product for the distance that is able to cover, because I bought for my mother, she goes every day to pick up the mail and throughout the garbage and it's quite a distance from her house, so, I like the feature that was really utmost. She likes to wear the bracelet because the necklace for her is too long. So far we haven't had to use it, but, when we tasted it we've got a quick response. Everything is good with the service so far.

6 years ago

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Anonymous Bloomington, IL

We picked this service because of the price after we compared with another options, we bought it for my mother in law, she uses it if she falls or slides on the floor and can't get up for ask for help. All the times that she needed it she received immediately the help and the guardian program get in touch with us really quick for notified us that something had happened.

6 years ago

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Verified Customer

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Sandra Erickson Gig Harbor, WA

I checked them out and thought they'd be the best one for me. I like that I can take the unit out with me when I go on a trip. I know I'll be covered everywhere. I didn't think I would like the necklace better but it doesn't bother me at all. I've never set it off by accident or had to use it for anything, but I really have peace of mind because I have it. When I renewed my service I asked to get a new necklace. The person I talked to said she would send it out within 2 weeks but I never got it.

6 years ago

Reply from Medical Guardian

Sandra, thank you for the review. We are happy to offer you greater peace of mind with our services. Regarding the pendant that was never sent out, we apologize for the delay. We will be sending it out shortly. Thanks again and have a great day!

Apr. 19th, 2018

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Cleone Turner Merrill, WI

My daughter bought it for me after she did a research and decided this one was the best for me.I never had to use it, I've been very fortunate; I've fallen a couple of times but always somebody was here for help me, I have it all the time around my neck and everyone knows it. I just push the button once for try it and not even in a minute I was receiving and answer from the central asking if I was ok.

6 years ago

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Harold Hoffa Denver, PA

We heard an ad on the radio about them and decided to get it. It has some nice extra features in it, it tells you the room temperature and the time and it doesn't take up a lot of room. We've never had to use it, but my uncle did push the button twice by accident and they responded right away. Fortunately it wasn't an emergency but it was reassuring to know that they would respond so quickly if it was. They are always friendly and overall they have good customer service.

6 years ago

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Mary (Daphene) Bailey Atlanta, TX

We looked into several different companies and felt like this one was the best one. I have the thing that goes around my neck and the bracelet. I wear either one of them every day. So far I've been very pleased, they've been very good to me. I have not had to use it for an emergency, I've just called in to have it checked from time to time. Every time I call they have been there right away and check to make sure that I'm ok. I feel like it gives me security and makes me feel confident. I've had it for a year and I think I'll continue with them for next year.

6 years ago

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Percy Jefferson Kennett, MO

I'm satisfied with it. I could go almost anywhere I want with it, the only exception is the Grand Canyon. I've only tested it so far. One time they thought I had an emergency when I didn't. I was with friends that time but they were on top of things. I really appreciated that. If I need the help I know they will be there. I trust them with my life.

6 years ago

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Joy Seymour Chillicothe, OH

About a year ago I did some research and go it. They just seemed like the best compared to the others, especially when it came to the price and the contract. I didn't need to sign up with them for a long time. Because of that I purchased it for a family member. Its is very easy to call them to get more information about anything and getting it set up was simple too. Whenever we test it everyone is very prompt, friendly, and professional. It gives our family member peace of mind.

6 years ago

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Beverly Dye Georgetown, TX

I live alone and walk my dog by myself. I could be out somewhere and fall or get into an accident, so I have it on me all the time. I had another device at first, but it was really heavy so I sent it right back. Their device is small and unobtrusive. I've been lucky in that I've never had to use it but it's great as far as I know. If I have a question, someone will answer it to my satisfaction.

6 years ago

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Harry Beckwith Virginia Beach, VA

They told us how the system worked from the beginning. They explained that it could help him if he had a problem and we thought that their way of handling his specific problem would work better and more easily for us. He uses it all the time. We've had a couple of false alarms and they always call back immediately. It all seems to be working fine. The price is worth it for the peace of mind that it gives us.

6 years ago

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Paula Crain Tampa, FL

I'm 72 years old. About 5 months ago I fell in the shower while my daughter was out at work. I was on the bathroom for 2 hours until I was somehow able to get up and out of there. That's why I got it, just in case anything happens to me. It's a good thing to have if I'm home alone. That way, if I don't have anybody that can help me get up or if I'm hurt, I can call someone.

6 years ago

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Stanley And Ottumwa, IA

I did a little bit of research on the internet because I needed to get something quickly. Somebody called me from Medical Guardian after I made an inquiry, so I just decided to go with them for my husband. He is kind of disabled and he falls a lot, so I put the necklace on him. That way if he has a problem while I'm away he can call them and get help. It's all easy and quick. If I have a question I can just call them and they will be able to answer it.

6 years ago

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Francesca Del Ponte Port Saint Lucie, FL

We have a neighbor down the street that has been using it for years so we got it for my mom too. She wears it all day and night long. The only exception is when she goes out with me. I've never had any issues when I call them. They are very courteous and give me the information that I need. When I test it I've received good feedback, they answer back. I'm glad she has it but hopefully we'll never really have to use it.

6 years ago

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Anonymous Wilmington, NC

A friend of mine had their parents using it and they were very pleased with it, so I decided to get it as well. Every time we tried to get in touch with them we get a response and, when we test the device, it works. So far they have done everything we've asked them to do. They check in often with us to make sure that we're well and let us know they're there in case we need them.

6 years ago

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Louise Froehlich Highland, CA

I read comments on it and I like what they had to say about Medical Guardian. They seemed to be the best out of them so I picked it. I've never had to use it, I just wear it. I like that I have the bracelet and that I can wear it to bed at night instead of having to use the thing around my neck. I've pushed the button against my chest a couple of times by accident. They've come on the line and asked me if I was alright and if I needed help. They even make sure that there's no one else that might need help. They are just very courteous and sincere. They are there for you.

6 years ago

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Kenneth & Victoria Wright Stanwood, WA

We had another service before this and we had trouble with the system. It would go down a lot for whatever reason so we switched over. We've been quite happy with this so far. We've got the buttons for inside the house, one for when we're out of the house, and one that we keep in the car. We haven't had to use it but we check it. We actually did that a couple of days ago. They've always been there when we do that and are very pleasant. Things turn out well every time. We don't have trouble communicating with them. It also costs about the same as the other one we had. We're happy with it.

6 years ago

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Fred University Place, WA

I'm quite pleased, I got my annual bill recently and I'm in the process of paying that now. Everything seems to be working very well. I have both the bracelet and the necklace device but I don't use the necklace device at all. The bracelet I wear all the time, twenty four hours a day. It has always worked. I haven't had to use it except for test purposes and one time when I accidentally activated it. That time the response came on right away but I didn't realize it was me that they were trying to talk to. Generally, when I test, they are also very prompt and answer adequately.

6 years ago

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Bill Hickey Boerne, TX

Some of the other ones I looked at didn't quite cover as much, so I kind of questioned whether I should get one or not. When I found they covered me all over the United States, I signed up. When I talked to them on the phone, they explained everything to me about how to use the device. It was all very simple, I just have to wear it, but they called back to make sure everything was ok. They checked in on me several times when I accidentally pushed the button and asked me if I was alright or if I needed help. They are very alert.

6 years ago

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Lorraine Duckworth Maricopa, AZ

My daughter bought it for me. She said that it was inexpensive, so I imagine it's of great value. The device is easy to take with me wherever I go and easy to maintain. I haven't really had to use it, but it's always reassuring to know that it's there. I still call in once a month to make sure that it's still working you know. They're always available.

6 years ago

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Audra Case Brigham City, UT

My ninety year old mother is living with me. Every time I leave the house, she wears the medical guardian attachment so that if she falls she can get a hold of someone. It sure is comfortable for me to be able to leave the house without worrying. The device is easy to wear and it recharges easily. It's very convenient for my mom. It has only actually gone off accidentally one time because of a grand child. They immediately called us and I was impressed with that.

6 years ago

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Roberta Stilts Glen Burnie, MD

After researching and checking the price, they seemed to be the best in my opinion. When I first signed up the representative was very helpful in explaining everything and testing it with me. Both the wristband and the necklace are convenient and compact. I usually wear the necklace since it's more comfortable and convenient. I test it once a month and they are always very polite and courteous when they respond.

6 years ago

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Sharon

I researched a few companies and liked Medical Guardian the best. I have done the check to make sure it's functioning and it works the way it's supposed to work. To be honest I don't particularly like wearing the pendant or whatever we call it because it irritates my neck. I tend to use the watch article the most. Still I'm glad I have it and I really really hope I never have to actually use it.

6 years ago

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Vicky Huber Victoria, TX

I had seen some ads about it and since someone we knew had it we decided to go ahead with it. The price is very reasonable. I purchased it for my sister, she was diagnosed with a brain tumor a year ago. The device is easy to use, not complicated. The times that we have talked to customer service they have been really good. It gives me comfort knowing that if she needs help, she can get it.

6 years ago

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Carole Lockwood Clovis, CA

I live alone so I researched everything and medical guardian seemed to be the best. They're dependable. Their units don't have to be charged at night as often as some of the other ones I saw. Obviously I don't use it on daily basis, but I used it one night. I was having a heart problem so I pushed my bracelet and they were here within two minutes. I'm very happy with them.

6 years ago

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Total peace of mind for the elderly Kingsport, TN

I was pleased with the initial service and the set up, it was very easy. The device is very convenient, its small and it doesn't intrude upon the person that uses it. We have not had to use it so far, it's more of guarantee if something goes wrong. Whenever I've done the testing they responded quickly. I'm very happy with the response time. It's good insurance for our peace of mind.

6 years ago

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Tiko Goy Plain Dealing, LA

They gave me what I needed when I called, so I got it. It's easy to use. I can put it around my neck and if I fall somewhere where I can't reach anyone, I can just press the button around my neck and get help. One time I fell while I was alone in the room. I couldn't get up and needed their assistance, so I pushed the button. I got a very good and quick response, good quality.

6 years ago

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Ken Staton Littleton, CO

I researched several options online and was about to select a different service before I realized that Medical Guardian kept coming up as one of the best services around. In the end I just went with them. Thank goodness I've never had to use it for anything other than the monthly test to make sure it's working ok. Everything works fine. They always respond very quickly and professionally. I've enjoyed the contact I've had with the representatives. Everybody that I've talked to has been very pleasant and helpful. I would always like it to be a little less expensive though.

6 years ago

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Anonymous Grants Pass, OR

It's working fine for me. I was having some fall issues and my kids were the ones that encouraged me to get it. I carry it with me 85% of the time. I've punched the button a few times when I didn't mean to but they have been very courteous and understanding about the mistakes. Every time I needed someone, they have been there and responded to me. It gives me a feeling of security.

6 years ago

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Marilyn Preddy San Antonio, TX

The main thing that I needed was something that ensured my calls would be answered right away, and Medical Guardian could do that. I wear it around my neck at all times, including the base and everything that comes with it. I don't even notice that I have it on me. They're always prompt in answering my calls. I called them once when I fell and couldn't get up from the floor. They got someone to help me immediately. I was very happy about that. If I have to call them for any other reason, they always answer and are always very nice. It serves its purpose.

6 years ago

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Emma Frazier Milwaukee, WI

I saw it advertised and decided to call in and check it out. I got it for my mother in law because she's elderly. She likes the wristband that looks like a watch. It's pretty simple to use, the buttons are easy to see just like everything else on the panel. She feels very comfortable with it. We do the test once a month and they're really good about calling back and assuring her that everything is okay. We're pretty happy with it.

6 years ago

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Marion Bigham North Las Vegas, NV

We needed something, so we just decided to try Medical Guardian. They're reasonably priced and pretty reliable, the system is always up and running. If I ever get disconnected, we get a call from them to let us know. They're always there to answer any questions we have. It seems to serve its purpose well and I get some satisfaction knowing that I'm safe.

6 years ago

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J.D. Eureka, KS

I've been with Medical Guardian for 2 years now. My daughter was looking for the best service and my grandson helped her. Together they decided to get this as a gift. I like it but I only use it around my neck, I haven't tried the wrist piece. It works well when I push it. The only problem that I've had is with the light on it. I just saw a red light blinking and got worried about it. I just had a feeling that it shouldn't be there. My daughter came down and talked to someone very nice about it. They worked things out and fixed it. I have no complaints about it.

6 years ago

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Marie Goodfriend Suisun, CA

We actually decided to get it for my wife after we saw an advertisement on TV, it looked like a good product. She's not in very good health so we have it in case something does happen. I haven't had much interaction with them, but they're always pleasant and helpful. I assume it's going to work as advertised. It's an invaluable service and a good tool to have as you get older.

6 years ago

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Paul Collins City of Saint Peters, MO

I read about them online and it all seemed to be what I needed. I bought it for my in laws, my father in law is the one who wears it around his neck. Other than to call and test it every month, we haven't had to use it. When we test it they answer the phone right away though. They take care of everything and check in with us every time we push the button. I feel comfortable that it will work when we need it to. I think it's worth the price, it's very reasonable

6 years ago

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Shari Baker Anderson, CA

My son in law decided to get it. He's here with me but he's not home often, so it has been useful. I've had it for a couple of years now and I wear it everyday. I don't have to worry if I fall down, all I have to do is press the button if that happens. With it, I also don't need to keep my phone around all the time. I can go grocery shopping with it, get my stuff, my basket, take the things that I need, and load it up, without having to carry a lot of extra things with me. It's not like I go out much by myself, but there's always somebody with me when I do. I've never had a problem with it but I have ruined the wristband now...

6 years ago

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Robert Reyes Santa Maria, CA

My brother got it for me because I'm sick and couldn't do it myself. He went, looked around, picked it for me, and got it installed. I press the button once a month just to test it and make sure it's working. They are there right away and ask me if I'm ok. I'm really happy that it works, they really care about me. I feel great having it in case something happens, that way the ambulance can come get me. It's a good thing that could save my life.

6 years ago

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Catherine & John Limneos San Diego, CA

I'm my husband's caregiver, he's 96 and I'm 94. I always have a terrible time getting him up and helping him get dressed. My daughter did some research on these companies for us. We had seem some other companies advertised on TV, but she said that Medical Guardian had much better ratings, so we chose them. I have accidentally knocked the wrist one against things and set it off. They have been really nice whenever that happens and call me right away to see if we're alright. I have no complaints about them, they have been very patient when I've had any problems. I really like the company.

6 years ago

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Ruth Wade Canton, OH

I looked at ratings and considered which one would have the quickest contact as far as initiating the system went. They were the quickest and also had the most reasonable price out there. In the end I picked it for my mother to have. She hasn't had to use it much, it's just a safety thing in case she falls and stuff like that. Other than the wristband breaking down I haven't had any problems with it at all. Even that was alright since we had insurance and it was covered. Everything has been good. When we have errors that set the alarm off, they get to us pretty fast. I've also run a few tests and those have gone well too. It seems to work well, the response is good and it's all simple to understand. With my mother's condition though I'm not sure it's going to be beneficial to us, she has memory deficiency problems.

6 years ago

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Barbara

I got it because the price was good and I liked that it was all US based. It's convenient, I have the portable one and the one that has a GPS feature. I wear it when I go out to walk the dog and stuff like that. I call them just to make sure that it's still working and they always respond really quickly. Their customer service is good and the billing is fine.

6 years ago

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janet3743 Lou., Ky. Louisville, KY

Oh, it's great to have if you live alone or have any pre-existing medical conditions. However, if you get too close to a counter top or to a buffet steam table, it becomes too sensitive & goes off. You don't know how many times they've contacted me or a cousin over a false alarm. It's only now, many months later, that I finally tumbled to how to "intercept" a false alarm signal. Don't get me wrong. I'm very glad it works. It's just too sensitive so if you're near any counter or steam table, y7ou have to wear it backwards. Also, I wish they made a "watch" version & I wish, like the competition, they made a waterproof button that attached to the shower wall or tub wall so it could be used therew, tioo.

6 years ago

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Anonymous Bridgewater, VA

Professional, prompt response. Would have given you a 5, but there was some difficulty getting back to the person who gave me information initially, when it was time to order. My name was spelled wrong, despite telling Customer Service about it. Also, a major problem in the literature that doesn't explain what shows up in the Caller ID window to identify it's Medical Guardian. I accidently pushed the button, and because I didn't recognize the number that was calling, the fire department showed up, along with an extremely nervous son. I wrote a letter about that, as well, suggesting something be put in the literature to let people know it's your company calling in case they hit the button by mistake, as I did. I didn't answer the phone because I thought it was a robo call. Customer Service could do a better job, but the responders were wonderful.None

6 years ago

Reply from Medical Guardian

Thanks for reaching out with your valuable feedback. If you would like to discuss any of these concerns further, we can have a member of our Customer Care team reach out. Simply reply to this message with some identifying information (full name of the user, address and phone number), and we'll reach back out. Any information provided in your response will not be posted to and will only be shared with Medical Guardian. Have a great day!

Mar. 7th, 2018