Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Ethel Stanardsville, VA

I like it very much. I keep it around my neck except at night time. Quality is good.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Ethel!

Feb. 23rd, 2023

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Verified Customer

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Dale Winter Ellenburg Depot, NY

They appear to be a highly regarded company. Haven't had to use the device yet, but it holds a charge well.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Dale. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 2nd, 2023

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Verified Customer

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Ellen Zimmerman Oakland, MD

Always responsive to tests. We've never had to use the system for an emergency yet.

1 year ago

Reply from Medical Guardian

Hello Ellen Zimmerman, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 7th, 2023

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Verified Customer

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Elizabeth A. Carter Aurora, IL

Quick response when alarm activated. Understanding when alarm activated accidently.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Elizabeth A. Carter.

Feb. 7th, 2023

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Deborah Sekerke Obion, TN

The equipment is good. They have gone from having a person answer an alert to a phone system. I don't like that.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Deborah Sekerke!

Feb. 9th, 2023

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Monica Alphonse Statesville, NC

Device does not work properly. Spoke to customer service and managers and they never follow up. So the reason that I got the device is mainly pointless because it does not work as advised or describe.

1 year ago

Reply from Medical Guardian

Hi Monica Alphonse, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 9th, 2023

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Jean Fort Collins, CO

It gives me that feeling of security when I'm in my apartment by myself. If I should need help, I'd have a way to call.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Jean! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 9th, 2023

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Don Prescott, AZ

We're just glad to have it and feel like it's the protection that our daughter wanted us to have.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Don!

Feb. 10th, 2023

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Anonymous Erie, PA

I've tested it. I charge it up all the time. I'd recommend it. It's good to have.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Feb. 9th, 2023

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George Long Beach, MS

I didn't want the bracelet type, I don't like the necklace type, so they have me a clip on my belt.

1 year ago

Reply from Medical Guardian

Hello George, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 9th, 2023

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H Decatur, AL

I have bumped the device and they've responded every time I did. They're responses and customer support is good.

1 year ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 9th, 2023

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Verified Customer

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Anonymous Newton, IA

I usually try and test it about every three weeks or so. The voice is very clear.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Feb. 14th, 2023

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Verified Customer

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andrew Barrett Wake Forest, NC

Great customer service, ability to give ems my lockbox code. GPS finds me any where

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review andrew Barrett! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 9th, 2023

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Verified Customer

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Barry S Allen

So far, so good! Medical Guardian has been fast to respond to my tests and issues. I trust I could call and rely them in case of an emergency.

1 year ago Edited January 10, 2024

Reply from Medical Guardian

Thank you, Barry S Allen. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 27th, 2023

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Verified Customer

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Candice Huber Daytona Beach, FL

The customer service is great. Even when I'm testing my system or accidently hit the button.

1 year ago

Reply from Medical Guardian

Thank you, Candice Huber. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 3rd, 2023

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Bev Niles Morrison, CO

Seems like it's on the charger a lot. You get so used to wearing it, it's easy for the battery go dead and not notice.

1 year ago

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Verified Customer

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Billie Walker Sykesville, MD

I'm undecided about whether I would recommend or not. The device is not always correct in its instructions, such as "device ready" or "charging."

1 year ago Edited January 10, 2024

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Carolyn Kuelker Florissant, MO

3 falls while ou t of town, fortunately no injuries, but no alarm sounded. I was with friends but what if I had been alone?

1 year ago

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Brenda Midlothian, VA

The device did not functioned properly for some reason and they sent me a new one that is so far so good.

1 year ago

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Anonymous Mansfield, OH

I'm content with it and I would recommend it. Good response time when we've used it.

1 year ago

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Carol Marshall, MI

It's always been available. It works well. But maybe it hangs down a little bit too low.

1 year ago

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Anonymous Galesburg, IL

The cord is okay and the ceramic piece I'm allergic to, it but it's made well. I have to keep it away from my skin.

1 year ago

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Connie Emporia, KS

The necklace is good. It's comforting to know that when everybody is gone and I'm alone that I have something that I could use.

1 year ago

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Verified Customer

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Betty Sudbury, MA

I feel very safe. By mistake I hit it once and they called right away. I charge it every night.

1 year ago

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Carolyn And Jerry Fayetteville, NC

Three times I hit it by mistake and the person from guardian came right on to find out what was wrong.

1 year ago

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Allison Myrow Magnolia, TX

I like that I can take my dog for a walk and know that I'm gonna be taken care of if I fall down.

1 year ago

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Sue TRETTER Saint Louis, MO

I think I spent too much on something that doesn't seem to do anything.Plus, I don't like the black plastic watch and locket.

1 year ago

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Verified Customer

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Carolyn Chesterfield, MO

I like everything about it. It hasn't caused any problems or anything. I don't have any complaints.

1 year ago

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Bette Toronto, OH

I have had good experiences with them. I just feel secure and comfortable with it.

1 year ago

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Calvin Littlerock, CA

They've been courteous and helpful. I know that it works, so i'm comfortable with that.

1 year ago

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Angelina

When it did go off they were very alert and got to me right away. It's convenient for me.

1 year ago

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Chrystal Denver, CO

What I like is that Medical Guardian responded to me immediately, and they got the ambulance.

1 year ago

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Verified Customer

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John Maiers Atlanta, GA

Love my watch alert. Great technology. Smart design. Reliable coverage/network.

1 year ago

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Verified Customer

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Sylvia Maio North Reading, MA

So far you have been able to tell me where I am when I test my device. My last company did not.

1 year ago

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Winifred Leland, NC

We had a time when I couldn't get up and had to call and they came and got me up and doctored me.

1 year ago

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Anonymous Garrison, TX

During the test it all went well. It went so precisely and everyone did their job.

1 year ago

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Verified Customer

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Shaunice Peru, NY

I feel I can depend on them. My cat accidentally tested it and they were prompt.

1 year ago

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Tina Lavall Columbia, SC

They are always there for me. The only issue is sometimes it takes a few minutes to get a response.

1 year ago

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Ann M. Krauss Zephyrhills, FL

haven't had much experience yet, I hit the button twice by mistake and the operator was very patient with me.

1 year ago

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Verified Customer

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Grace Frasche Citrus Heights, CA

There is always a human to talk to no matter day of the week or time. Always informative.

1 year ago

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Cynthia Cain Berea, OH

I like the fact that there is no "base". The small device is both the mic and the speaker.

1 year ago

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Bonnie Singleton Coventry, RI

It is nice to know that a real person is available with a touch of the button.

1 year ago

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Cindy Fair Bethel Park, PA

My Mom has set off the alarm twice as a false alarm and they have promptly called me.

1 year ago

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Teresa A Brazee East Lansing, MI

I accidently hit my test button, a voice said Teresa are you alright. Then I realized what I had done.

1 year ago

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Anonymous Sheboygan, WI

They answer right away. I didn't like the nylon band so I put it on regular jewelry chain.

1 year ago

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Veronica

Everyone's been really nice and I haven't had any problems with it. It puts my mind a little bit at ease.

1 year ago

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Marianne Brooklyn, NY

The one time that we needed it to work it didn't. My mother has Alzheimer's and she doesn't know to push the button and when she fell it didn't go off and she sat there bleeding for hours. It's pretty useless

1 year ago

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Angela Hermitage, TN

My son contact customer support and from the way he was and he had found he was satisfied.

1 year ago

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Robert Tucson, AZ

Customer support has been excellent. I haven't had to use it so it's just hanging around my neck.

1 year ago

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Howard Bedford, VA

I'm pleased with it. I just barely got it going and it's working. I like everything about it.

1 year ago