Name: Medical Guardian
Rating: 4.4

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Bruce Reno, NV

I spoke with Ed, and he told me the options that best suited my families situation for my grandfather, and recommended the system that he thought would be the best fit. Ed was very professional, he was not pushy or hard sell at all, great salesman! We haven't started the service yet, I'll give a new review after we've had the service.

9 years ago

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Joyce Britt Quinton, VA

Jessica was wonderful! She fully explained Medical Guardian and helped me select the system most appropriate for our needs. She was extremely professional, knowledgable, and personable. She made herself easily accessible for future needs, and reassured me that Medical Guardian could help me deal with the pitfalls of dementia.

9 years ago

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Margie Brosi Crownsville, MD

Jason was amazing!! He was kind, informative & compassionate. After talking with him for a few minutes, my decision was made. Medical Guardian was the company I wanted to work with. Thank you Jason.

9 years ago

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stephen gale Carnation, WA

Everything was delivered, but even with help over the phone I was unable to get connected. When I pushed the emergency button no one answered, but unknown to me the company sent emergency help. I was not home and did not know this. I was called 4 times by some other company who did not have any recorded of me. I called Medical Guardian to find out what happened. The person decided that I was not in an area where the system would work. She is sending me a return label.

9 years ago

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Eleanor Fort Myers, FL

Shean very helpful in describing details of system. He answered all details fully. When asked to all back he called at the time he said he would. Customer service was very friendly and helped me get the system activated very promptly.

9 years ago

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Jim Kalona, IA

Your product comes well recommended. your service person "Ellen" is exceptional in her courtesy and very helpful. I am looking forward to an excellent product and a good working arrangement.

9 years ago

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Jo Anna Ritchey Monrovia, CA

My salesman was polite, helpful, and not pushy. The experience thus far has been very good. I have yet to receive the equipment (expected in a couple of days). We undoubtedly have an opinion re equipment after using it a while.

9 years ago

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Bernadette McCaffree Champaign, IL

I signed up today for myself. Lisa was excellent and answered all my questions with a great deal of patience. She was very knowledgable. I reviewed several others and this was the best deal with the nicest person.

9 years ago

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Patricia Makowski Saint Paul, MN

Avant is Awesome! He is Kind, Patient, Knowledgable, Informative, and all around Excellent! He answered and explained all questions that I have concerning purchasing this alert system for my Mother. Thank you Avant!

9 years ago

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Billy Steele Signal Mountain, TN

very strategic,little pushy,but I am so glad as I can not worry so hectically about my dear mother,so it sorta gives me a break to take care of stuff to get the ball rolling on other priorities,not more important but parallel in the transition to assisted care & can focus on the right choices to mak her happy & extend her life till I die.

9 years ago

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Connie Higgins-Miller Homestead, FL

Excellent info from Benjamin Fish the service rep. Very informative ... No hidden agendas with this company. Loved the transparency. Ordered 2 Fall Detection Systems- one for my dad and the other for my mother-in-law.

9 years ago

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lisa Calabasas, CA

I am pretty happy, but the problem is that I really wanted the fall sensor and my Mom is hardly using it, it is so sensitive that we are forever having false alarms, which scare everyone. Then there was a problem at you end about the billing and I was getting automated calls every single day, it took 2 weeks of calls to you to get it sloved. Lisa

9 years ago

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Cindy Orange, CA

I spoke with Tracy for almost an hour. He was so friendly and professional. He explained all the details so clearly and completely. I just signed my mother up and I am very impressed. I just love Tracy!!!

9 years ago

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Harry Smith OK

The representative was knowledgeable and gently but persistently interested in our business, by far the most responsive of all the contacts we solicited. The process played out as he said it would, and the setup was simple and brief.

9 years ago

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Bernadette Erxleben Vista, CA

We got this system for our 90 year-old Mother. It seems to be working fine excet for a few false alarms. Not sure whether it's the system (ultra-sensitive?) or something our Mother is doing. Time will tell. Overall, very pleased with system and response center.

9 years ago

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Geri Bozarth Dana Point, CA

My experience with Medical Guardian was wonderful from my first call to completely setting up and testing the equipment. I would definitely recommend the to anyone who needs the service.

9 years ago

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Grace Stewart Eugene, OR

The "Panic" button on pendant is TOO sensitive. I am almost 94, still carry clean laundry the short distance from dryer to my bedroom to sort. The first day I wore the pendant i held clean bedding lightly against my chest-- off went the alarm and I had to rush to the speaker to explain. Now only wear it when I go out to get my mail- just at foot of my driveway AND when I carry recycle things two steps down to my garage or go to food storage cupboards there.... . In case i fall do not want to lie on concrete for hours nor the aggregate driveway. ' For this I am paying over $400 per year? An absurd price! Can't wear it in bed for same reason. I was told by your Rep. Harry, in New York, that I would be sent a bracelet alarm; Instead received two pendants. A protective shield over button to be used as a choice would be helpful. Have not fallen YET, Perhaps today? For the above reasons I could not recommend your device to elderly friends and contemporaries.' Cynical- Grace Stewart

9 years ago

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wsa Gurnee, IL

Set up was easy. Assistance via phone stayed until all questions were answered. Alarm was ested and answered promptly. When alarm was set off accidentally, we were able to stop the 911 call to the house.

9 years ago

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walt Macungie, PA

I was pleasantly surprised when I rec'd it. the only fault I could find is that it would be great if it were totally water proof so one could wear it in the shower were one might just have a mishap. so far I haven't had to use it but am pleased with it.

9 years ago

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Verified Customer

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Dorothy Mesa, AZ

That device did not work for a fall that resulted in an er vist with a very serious injury to the head

4 months ago

Reply from Medical Guardian

Hi Dorothy. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Dec. 7th, 2023

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Verified Customer

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Anonymous

I've tested it generally on at least a monthly basis.

4 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Dec. 5th, 2023

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Verified Customer

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Anonymous

I haven't had a chance to use it very much yet. I tested it and it worked.

5 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Nov. 8th, 2023

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Verified Customer

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John

They're there right away.

6 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review John!

Sep. 29th, 2023

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Verified Customer

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Eloise

I tested it a few times and it was always satisfactory.

6 months ago

Reply from Medical Guardian

Hello Eloise, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 29th, 2023

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Verified Customer

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Karen Santa Clara, CA

Easy to set up and monitors great and work s well

7 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Karen!

Sep. 20th, 2023

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Verified Customer

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Joanne Phoenix, AZ

The customer service was very satisfactory and friendly

7 months ago

Reply from Medical Guardian

Thank you, Joanne. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 20th, 2023

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Verified Customer

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Ron Palmer Othello, WA

I like the Dallas detection and response.

7 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Ron!

Sep. 13th, 2023

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Verified Customer

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David

They have great customer service; they call you back right away.

7 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review David! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Sep. 6th, 2023

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Verified Customer

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Robert

I tested it and it worked fine. I haven't had any problems whatsoever.

7 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Robert. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 6th, 2023

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Verified Customer

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Helen

My device was lost, and they responded right away in getting a new one back to me.

7 months ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 6th, 2023

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Craig Orem, UT

I purchase this medical alert system for my aging mother and have been happy since doing so. I worry about her a lot and this takes some of the worry off of my mind knowing that in an emergency there is a better chance she will be alright. The service is very affordable especially for the peace of mind!

4 years ago

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Ssssarah S

I no longer need the service. I had it for 3 years. Never used it once. Cost approx $1200.00 for a service I never used, and they won’t send a box to return the devices in. I have to also pay for that. Unsatisfied

4 months ago

Reply from Medical Guardian

Hi, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Dec. 18th, 2023

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Linda Pensacola, FL

So far so good. Haven’t needed it yet. Don’t like having to charge it so often.

5 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Linda!

Nov. 28th, 2023

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Verified Customer

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Kay Spencer, IA

It did the job it was supposed to do and customer support was awesome.

9 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Kay! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jul. 17th, 2023

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Verified Customer

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David Culp Las Vegas, NV

Easy to sign up, easy to set up. Great value. I recommend this equipment.

9 months ago

Reply from Medical Guardian

Thank you, David Culp. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 17th, 2023

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Verified Customer

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Ellen Lake Ariel, PA

Easy to use and set up. Customer service has been very attentive.

9 months ago

Reply from Medical Guardian

Thank you, Ellen. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 5th, 2023

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Verified Customer

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Anonymous

They were thorough. They made sure that I wasn't hurt. They responded quickly.

9 months ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 3rd, 2023

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Verified Customer

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Susan Ball Ground, GA

I got a call from a representative of yours to upgrade my pendant. I paid 94 dollars to upgrade and get a new pendant. I have never received it. Please refund my money.

9 months ago

Reply from Medical Guardian

Hi Susan. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jun. 28th, 2023

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Verified Customer

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Sandra

When I've had to use it, the response has been unbelievably great.

9 months ago

Reply from Medical Guardian

Hello Sandra, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 26th, 2023

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Verified Customer

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Marla

I've only contacted them once when I was dehydrated and they came right away and took me to the hospital.

9 months ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 26th, 2023

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Verified Customer

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Frank

I can shower and also it's got GPS so the medical staff can find me.

9 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Frank!

Jun. 26th, 2023

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Verified Customer

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Peter

It's very handy to have on you when you are in need. The problem is that there are places that have no reception.

10 months ago

Reply from Medical Guardian

Hi Peter, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 22nd, 2023

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Verified Customer

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Jean

Every time I happen to bump it, somebody answers right away.

10 months ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Jean.

Jun. 22nd, 2023

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Verified Customer

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Terry

I just tested it twice and they always answer real quickly, so I'm satisfied

10 months ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Terry! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 22nd, 2023

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Verified Customer

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Jeron

They've always been readily available in phone calls and in settling the issues very quickly.

10 months ago

Reply from Medical Guardian

Thank you, Jeron. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 22nd, 2023

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Verified Customer

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Anonymous

They are helpful when I talk to them. It gives me a feeling of security.

10 months ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 22nd, 2023

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Verified Customer

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John

It worked the way it's supposed to work, very convenient to use.

10 months ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 22nd, 2023

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Verified Customer

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Robert

I tested it once and they talked me through it so that it worked well.

10 months ago

Reply from Medical Guardian

Hello Robert, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 22nd, 2023

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Verified Customer

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Donna Venice, FL

Great service and the product works consistently and it is very reliable

10 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Donna. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 9th, 2023

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Verified Customer

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Shirley New Castle, DE

When we use it they react fast about things. Everything is perfect.

10 months ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Shirley! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 8th, 2023