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Medical Guardian

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9.1

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Vickie Smith Phoenix, AZ

I was impressed with the company description and services as claimed on the website. However, after the initial equipment I received broke upon plugging it in, I phoned the company to ask for a replacement. The CSR responded by telling me the equipment cost $300 and I would have to pay for it. She I somehow carelessly broke it and was responsible. Only afterword did she read that I had just received it and also have paid for equipment breakage coverage. I didn't like being accused of damaging the equipment.

7 years ago

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Mary Beth Parmelee Allendale, MI

Ordering over the phone was so easy and the staff member was so helpful. The medical unit arrived when promised and was a breeze to install. It works well and my family member is wearing the pendant faithfully which is so reassuring! Thank you!

7 years ago

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Peter Green San Diego, CA

Best experience ever being new to this community of the need for a medical alert! Each new thing is difficult to accept at my current age of 94. What I really liked was speaking to the 'same' person each phone call to the company. Thank you!

7 years ago

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Mary Speegle Lewisville, TX

The staff were very helpful. i first thought that medical Guardian would not meet our needs but after several conversations I decided that though I could not have everything we wanted, the Medical Guardian plan offered the best coverage

7 years ago

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robin cantrell Jacksonville, FL

The System arrived as promised. The Customer Service gentleman who helped me install the system was very good at successfully walking me through the steps! We are very pleased so far.

8 years ago

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Hal Mozer Bellevue, WA

My order was taken OK and the device shipped OK. Everything was as expected. Fortunately, I haven't had to use it, yet, so can't evaluate its value. I am concerned, however, that I have never received a detailed invoice of the charges to my American Express card.

8 years ago

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Ben Griffith Magnolia, DE

Bill did an excellent job explaining the product and the payment plan. He was clear and he answered all questions that I expressed. If Bill is an example of your sales force you have an outstanding one, indeed. I am a happy consumer.

8 years ago

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Sharon Schaufele Valparaiso, IN

Every one was very helpful. My parents received there unit and called for there test run and was walked right threw it they were very proud of them self's The only thing was the confirmation I received was not very clear had to call to verify my order

8 years ago

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Liz R Potomac, MD

It was a mostly positive experience except that we were shipped two devices instead of one and had to go to the trouble of returning the duplicate device. That caused a flurry of misunderstandings as MG thought we were cancelling the service when they received the return shipment of the duplicate device. The only other "do better" is that MG requires you to pay three months up front. After the three months, I set up the payments from a checking account. I was asked to pay quarterly and had to ask if it cost to pay monthly and was told it did not. I am paying monthly but I feel it should be MG's responsibility to tell their customers that they have the option to pay monthly or quarterly. I should not have had to ask. Other than that, the product works well and we are satisfied.

8 years ago

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Lawrence Gilligan Leonardtown, MD

Medical Guardian is for my Mom (83 yrs). Set-up process was smooth and friendly, everything seemed to make sense. Mom knows it's alright to just ask for help, or if pushed accidentally.

8 years ago

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Trish Dorman Anchorage, AK

Received a call back right away. All of my questions were answered, and Michelle gave me her direct contact number if there were additional questions. Very professional service was provided.

8 years ago

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Angela Edwards Houston, TX

The representative was knowledgeable, answered my questions without hesitation, and provided superior service all the way around. Without reservation, I would highly recommend Medical Guardian's services.

8 years ago

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Sue Paw Paw, MI

Awesome would mean that you gave me a month free. :) I tried a different company 1st and knew I could not deal with them - way too pushy! Your rep listened - imperative. Very glad I made this choice, it felt right immediately.

8 years ago

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Lois Hopkins Verona, WI

I ordered the wrist button, but got the neck pendant. I called and was told it would come overnight shipment. Four days later it had not come. When I called there was no record of it having been shipped. This time it came but was missing the return label they were to send for the pendant. Otherwise the setup went fine, also the testing.

8 years ago

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June Blankenship Bainbridge Island, WA

The salesman was very helpful in getting us the device we need for my father. He was very knowledgeable and able to provide the information I needed. He may have worked a little too hard at selling me the device, as I already knew this was what we needed as long as it worked in the area Dad is. I would like to ad that when I called for an additional question the next day he was also very helpful in then directing me to the appropriate people to help me.

8 years ago

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Ponte Saint Peters, MO

Apprecrated talking to a knowledge employee. Not pushy Enjoyed the conversation and insight provided .allowed me to make a decision right away Thanks Bob ordered it yesterday received it today GREAT!!!!

8 years ago

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Steve Slack Fort Wayne, IN

I have found everything to be as adveritsed. Both Sales & Customer Service are excellent. They patiently answered questions I had during the initial inquiry & during setup.

8 years ago

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Gail Hesser Leavenworth, KS

the gentleman that assisted me was very knowledgeable and looked out for my best interests. He was a very pleasant person. It was very nice dong business with him. A compliment to the company.

8 years ago

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G. Anderson Saint Albans, VT

Very fast service. Received everything within 4 days Equipment was very easy to set up. The reading material was comprehensive and easy to follow. The activation operator was also very helpful and informative. I hope I never have to use it but if I do, I am confident that it will work as advertised

8 years ago

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marcy metz Union, NJ

Although I have not received the unit yet, the ordering experience was easy. The sales person was knowledgeable, helpful, and very pleasant to deal with. Hopefully the rest of this process will go as well!

8 years ago

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Shirley Donahue Avon, CT

My experience ordering the Guardian was very friendly and sincere. It was also funny. I couldn't believe it when the product arrived, packed very well, the very next day. Thank you.

8 years ago Edited September 14, 2021

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Florence Rost Augusta, ME

My experience was excellent! I was fully informed of all aspects fully explained ! I appreciated how my account was handled and I look forward to getting connected ! Thank you for this opportunity .

8 years ago

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Jane Erie, PA

The contact person is very informed about the product he was providing and the needs of the client. I was not pressured to order the more expensive unit, we discussed specific needs and they recommended the classic that best fit our needs. Always polite and wanted to help as much as possible.

8 years ago

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judy Bellevue, NE

found that online information very helpful. Having a review of questions to ask/be aware of excellent. many other products similar however that was a selling point. Would like to suggest that interviewer not refer to clients children as "your kids"etc be professional. Anxious for product to arrive.

8 years ago

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Joan Wesley Sand Coulee, MT

My experience with your salesperson Michele was very positive. She addressed my questions & concerns. Did not try to sell me anything I didn't want. I felt good about purchasing the product.

8 years ago

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Anne Nickeeson Graham, NC

Rep was easy to work with, good at sales, made the call feel like he really cared about our plight, and good value for the Product. I was surprised there was no monthly payment option

8 years ago

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Elaine Greenhaw Auburn, CA

The representative was was courteous, explained everything to my satisfaction. Never pressured me into anything. My Dad had to use his button a week later!!! So glad we signed up. Thanks

8 years ago

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Jacqueline Cutlip Charleston, WV

The young man who took my call was courteous and informative. He explained clearly what my plan would give me and how much it would cost. I was more than pleased with both. Fortunately, at this time I am reasonably healthy, but am fully aware that living alone has its hazards. Having MG at my fingertips lessens some of these dangers.

8 years ago

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Jeanne Della-Maggiore Vancouver, WA

I had a wonderful experience when the gentleman, Jeff called to talk to me about Medical Guardian.. He explained everything where I could understand it and didn't pressure me into signing up.

8 years ago

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Richard W. Naperville, IL

From beginning to the end of my conversation, Mike answered every question and made me feel comfortable on my decision to go with the Classic unit. Thanks, Mike for all your assistance.

8 years ago

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Dominic Romano Colorado Springs, CO

The issue of the overcharge was finally resolved. It did require multiple emails and sending a copy of my statement to resolve but after that it was completed in an acceptable time. However, the product was misrepresented by their sales person. The sales person stated that the mobile guardian was misrepresented on the website and had unlimited range, not the 350Feet advertised on their website. What we found out was that we would have to also carry the voice box with us which was not what I was told by the salesperson. I have now sent it back and was promised a full refund by medical guardian. As long as the full refund is given I will be satisfied.

8 years ago

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Ruth Wade Northampton, MA

Received excellent service from Jerry and everyone I talked to at Medical Guardian. Set up was easy, and I look forward to continuing to work with you and to the peace of mind this device gives to my husband and me.

8 years ago

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Nancy Ryan Hawthorne, CA

Easy to order. Hopefully this will work for my Aunt and she will use. Original talked with Harry and he was most helpful and answered all my questions. Have not gotten yet so can only comment on the order process. Thanks

8 years ago

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Shirleen Simek North Richland Hills, TX

Answered all my questions. Patient with me while I investigated my options. Followed up with email but not pushy. Made good points to help us decide on best system for my mom. Excellent!

8 years ago

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Bob Kingsbury Florence, MA

First the shipment came and the product was just rattling around in the box. We have tried service all around the home and the best we can get for service is between one and two bars and it changes from minute to minute. We did the test and for the most part it was good with in the yard and home, I will have my daughter do more testing a little later. We called the help line with questions and concerns and the help there was worthless. The women did not know a thing and was unable to help us. I will have my daughter try to reach another person at the help line when she gets a chance to see if she will have better luck. We have had several false alarms, (not sure why on four of them), however that part and probably the most important part the responders were very quick and professional. I would like to have a call back number that I can give to my daughter so that I may address some of these issues. Sincerely, Bob Kingsbury

8 years ago

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Peggy Heim Kingsbury, TX

Ordering and receiving the medical alert was easy. Harry answered all my questions and explained everything to my satisfaction. If you are thinking of getting an alert this company is the best.

8 years ago

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mique reche UT

My husband and I both felt Lenny did a wonderful job presenting and representing the medical alerts. Lenny is very knowledgeable, and answered all of our questions. We're looking forward to getting our two alarms.

8 years ago

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Sonia Hicklin TN

Just want to thank you . I have use your sister company before and everything was great .. Looking forward for this system to help the friend I'm getting it for .. Thanks again ..

8 years ago

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Patricia Wood Washington, DC

I liked the quick service and easy set up of this device. I also liked that it can be used inside as well as outside. Thank you for the bracelet and the necklace that I can try both.

8 years ago

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nancy elkington IL

I feel as if I was offered exactly what I want and need. All questions were answered clearly by a very thorough rep for this company. I am anxious to receive this in the mail. Thank you kindly, Nancy

8 years ago

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Rosa Leal Corpus Christi, TX

A representative for Medical Guardian called immediately after I sent the request for a brochure. The representative was very through. He repeated the information I was giving him to make sure it was correct. He was very informative, calm and patient.

8 years ago

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betty mckenzie Austin, TX

Could not be more pleased with the personalable and helpful manner Chris exhibited in answering all questions. His expertise in handling my order to assure my specific needs were met reassured me future experiences with Medical Guardian would be equally pleasant and professional.

8 years ago

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Velma Sisneros Salt Lake City, UT

I don't know what to say, just that Vince was so caring, and I think he wanted me to have a better deal that was going to be good for me, that I could afford. I don't know, all I know is he did a great job for me, thank you.

8 years ago

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Mark Bento New Bedford, MA

The girl I spoke with Keri was great we talk three times before I went with your company she new what she was talking about and if she did not have the answer to my question she found it out. FEDEX on the other hand as your shipping service is crap pay for overnight to get this in hand to give it to my mom and as of 438 EST still not here this by 8 pm crap is just that crap, if you had used UPS and not FEDEX it would have been at my home by 12 pm 2 pm the latest

8 years ago

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Ruza Manojlovic

I called for my mom, as I was concerned about her living on her own and being without help if something happened to her, Michael was very professional, was able to answer all my questions and took his time while answering those questions. I would recommend Medical Guardian to my friends or anyone else who is concerned about their loved ones,.

8 years ago

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Edith Davis Houston, TX

I am so happy with the quick response I received and quick activation. I am now wearing my wrist alarm and feel so confident with it. Thank you for you immediate response.

8 years ago

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Julie Pollack Denver, CO

I did a great deal of research before deciding on the Medical Guardian system for my dad. So far, the experience has been very good. Mike Holt was very helpful, courteous and knowledgeable in getting everything set up. I look forward to the same smooth operation of the system for my dad after installation.

8 years ago

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Debbie Kailua Kona, HI

The customer service rep I spoke to was very polite, explained well, and was not pushy. Gave me time to check first if cell signals would work in my house. Not like another company I called, wanted payment right away, didn't even show respect for me to talk all this over with the family member first.

8 years ago

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Helen Lyons Jacksonville, FL

Michael was very knowledgeable and thorough about the product. I asked questions and he answered them very clearly as I ordered this for my husband and wanted to be sure I understood what it entailed so that I could rely it to him.

8 years ago

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ART NEVINS Ashburn, VA

Jonathan was tremendous help answering my questions on a holiday. Speedy shipping date. Appreciate being able to put monthly fee on my credit card although the device is for my sister in another state.

8 years ago