Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

Medical Guardian Promo

**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.


Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life


Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.


**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

User Reviews

Star Rating


10,165 Reviews

Review Breakdown

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robin cantrell
March 25th, 2016 Jacksonville, FL

The System arrived as promised. The Customer Service gentleman who helped me install the system was very good at successfully walking me through the steps! We are very pleased so far.

John Stallings
March 19th, 2016 Boardman, OR

I really appreciated the Lady that helped me decide what i was needing. I didnt understand nothing about what she was explaining to me.while she was talking to me asking questions i started understanding what the things was. It was an eye opening feeling knowing that i was going to be as safe and that if i pushed the button on either one of the life savers then i had nothing to worry about cause the person on the other end would have everybody coming to me. I was so proud of the lady that was talking to me explaining all this to me. If it hadnt been for this really sweet lady i dont think i would have even talked to anyone and would have more than likely would have hung up my phone and never answered any numbers from that number or company. Thank you MICHELE for talking to me and explaining all this to me i know now i will be safe and well taken care of if i ever needed yall. Thank you my MICHELE i think i Love You. God Bless You And Keep You Safe And All Your WishesCome True. JOHN. C. STALLINGS

Sharon Mckee
March 18th, 2016 Findlay, OH

Got medical alert today. 100% satisfied. Caring courteous term I talked to. Am sure I will continue to be happy!!

John Schraw
March 18th, 2016 Marengo, IL

Neck and wrist alert devices were included in the sign up agreement, but only the neck alert device was shipped with the base station. I had to call Medical Guardian to notify them that the wrist alert device was not included in the shipment. The wrist alert device was received promptly. Activation of the system was easy.

Hal Mozer
March 10th, 2016 Bellevue, WA

My order was taken OK and the device shipped OK. Everything was as expected. Fortunately, I haven't had to use it, yet, so can't evaluate its value. I am concerned, however, that I have never received a detailed invoice of the charges to my American Express card.

dolores shanks
March 8th, 2016 Spring Hill, FL

Bill was very helpful in explaining your products answered all questions. Looking forward to having it

Ben Griffith
March 4th, 2016 Magnolia, DE

Bill did an excellent job explaining the product and the payment plan. He was clear and he answered all questions that I expressed. If Bill is an example of your sales force you have an outstanding one, indeed. I am a happy consumer.

March 3rd, 2016 Virginia Beach, VA

Excellent customer service. The process was smooth and easy with step by step directions. I would recommend Medical Guardian to everyone.

Sharon Schaufele
March 3rd, 2016 Valparaiso, IN

Every one was very helpful. My parents received there unit and called for there test run and was walked right threw it they were very proud of them self's The only thing was the confirmation I received was not very clear had to call to verify my order

March 3rd, 2016 San Francisco, CA

I so appreciated the kind and patient customer service I received when I called to inquire about service for my mom. Jason was more than helpful, answering all my questions and addressing my concerns. He also unexpectedly included a key lock box at no charge which was advertised on most of the other sites for around $40. I just ordered today so I look forward to more wonderful customer service when it arrives!

David Shevel
February 25th, 2016 Aliso Viejo, CA

I ordered the equipment and commencement of service on February 15. To date (February 24) there has been no sign of the equipment at all. I hope this is not indicative of the service which you provide in cases of emergency

Rosalina H Nabarrete
February 25th, 2016 Ewa Beach, HI

It upset me because it went off by itself a couple of times and all of the first responders were here before I knew anything. After all this time, I find that I no longer need it. Perhaps in the near future I may have a need for it. I would like to cancel at this time.

February 25th, 2016 King, NC

thought it was ok at first , now just the opposite when I placed my order I was promised very fast delivery, it has been over a week now( I was told 2 or 3 days at the most) being shipped Fed X it still has not arrived this being 2/19/2016 making me very unhappy and a little unsure of the company since they can't even keep a promise of a delivery date making me concern about how the rest of their business practices and methods are up to the standards that they say they are up to , it is leaving me with a little sour taste about your company right now and very disappointed with them, at this point if matters do not improve quickly I might not stay with them after trial period and will try another company, when I placed this order I was promised very quick delivery, a free lockbox and the extra $5.00 a month would be dropped , like I said nothing so far and here it is Friday at 2:30 in the afternoon and they do not deliver on the weekends so you can understand why I am upset with them right now

Judith Lazarus
February 25th, 2016 Lake Bluff, IL

I initially spoke to "Tim" on the phone. He was very pleasant and very helpful, even when I called him several times. After I received the alert equipment I spoke to a woman who walked me through setting things up. She also was very pleasant and helpful. So far, my Medical Guardian experience has been more than satisfactory.

margaret Medina
February 25th, 2016 Landisville, PA

So far so good. I just rec'd the equipment and that was really quick a day or so. They helped me to test the equipment and provided the instructions. It will take time to get used to wearing it and feel comfortable.

Liz R
February 25th, 2016 Potomac, MD

It was a mostly positive experience except that we were shipped two devices instead of one and had to go to the trouble of returning the duplicate device. That caused a flurry of misunderstandings as MG thought we were cancelling the service when they received the return shipment of the duplicate device. The only other "do better" is that MG requires you to pay three months up front. After the three months, I set up the payments from a checking account. I was asked to pay quarterly and had to ask if it cost to pay monthly and was told it did not. I am paying monthly but I feel it should be MG's responsibility to tell their customers that they have the option to pay monthly or quarterly. I should not have had to ask. Other than that, the product works well and we are satisfied.

January 26th, 2016 Knoxville, TN

We had a great experience working with medical guardian. We were looking for a system for our Mom and Ed a consultant spent a lot of time talking with me and he advised us what was best for her and what would work at her rural residence. I can not review the call center as we have not had an emergency situation. Shipping was very fast. I have researched All medical alert systems and finally decided this was the best alert system for the money out there.

valerie harrington
January 20th, 2016 Canonsburg, PA

While trying to start up my new service, I had to press the button 6 or more times. Each time, someone would come on and ask what my emergency was. At the same time, the man on the phone was giving instructions. I only have the use of one hand and it was getting quite frustrating after the 6th attempt. Here's hoping it goes smoother from here.

Peg Kramer
January 18th, 2016

It was efficient and simple to order and install. Jeff, the salesman, was knowledgeable and polite. I am happy I chose Medical Guardian!!

wendy eggleston
January 18th, 2016 Crawfordsville, IN

I was extremely pleased with the person I spoke with. He was very thorough, explained the options, and I felt very good about going with this company. I have two friends whose mothers have the service through Guardian which is the reason I called Guardian first. Looking forward to my mother receiving it this week!

Jayne O'Connell
January 13th, 2016 Phoenix, AZ

The ordering process was extremely informative and easy. I ordered a necklace and wristband for my mother-in-law...2 necklaces arrived. When I called the wristband was quickly shipped out. The setup of the unit was easy and the people that guided me through the process were friendly and helpful. Many thanks

Nancy Burchill
January 11th, 2016

Our monitor has n't arrived yet so we are patiently waiting its arrival. The ordering process went very well and got us off to a good start.

Nancy Warren
January 4th, 2016 High Springs, FL

I am very pleased thus far. My Mom just received her device two days ago. She has not had to use it yet and I pray she never does. I feel better knowing she has it. The gentleman I spoke with (Sam) on the phone was very helpful.

Vicki Wahl
January 4th, 2016 Lake Mary, FL

The birthday on my order was incorrect .i chatted and asked if could send me email with correction. They said no, it Would be in the package. I have not received shipping confirmation ..

Kathy Pullen
December 21st, 2015 Athens, OH

Fantastic experience! Dad loves his medical alert button. It's smaller than one he previous had.

December 17th, 2015 Cincinnati, OH

I am a Life Safety Technician which means that I deal with technology related to the Senior Living Community and I am also a 1st Responder. Where I work we have our own in-house emergency pendant which has been used thousands of times to alert us for falls with independent residents as well as to be used for help needed alerts over in our assisted living apartments. My own Mother who still lives on her own was in fear of falling as she had an episode which severely shattered her dominant hand's wrist. I am a cautious consumer so I was more than willing to read thousands of reviews of every emergency pendant available for the consumer market and chose Medical Guardian's best model. One caveat to note is that "all pendants" have their false alarms. And this can be expected with any one you purchase. So don't be upset, rather be grateful when your monitoring company calls to ask if you are alright or need assistance! This is a sign of a system that works and it has been no different with Medical Guardian. As a skilled professional in senior living communities, I would highly recommend Medical Guardian as a pro-consumer choice for those living independently on their own outside of a senior living facility. As also a Son and healthcare POA, I have piece of mind that my Mother is monitored 24-hrs a day in case of fall or other emergency in which she may need to call for help with the push of just one button!

Dan McNair
December 15th, 2015 Rancho Cucamonga, CA

I called to make a change on my credit card info, as I entered it incorrectly. I was pleasantly surprised to get a customer service agent right away. I mean fast! And she was so nice, and so helpful. She was able to pull up my info so quick too. I haven't received my equipment yet, and so far I am VERY impressed. If this is normally how things go, I can't be more satisfied that I selected Medical Guardian. Keep up the good work! Thanks!

Teri Lockwood
December 15th, 2015 Alamogordo, NM

So far service has been good. I thought that I was supposed to get the lock box with the order? Guess not. Just don't like being told one thing and getting something different. Will go thru the contract and then cancel.

Yvonne Katzman
December 15th, 2015 Jacksonville, FL

my experience with Tim one of your reps was Great! He was patient and not pushy. My father had a fall before we could purchase the alert. So my purchase was delayed until this past week from October 2015. Tim was helpful and as our needs changed he answered all my questions. We finally ordered the alert this past week and it is expected to arrive at my fathers' early next week, I am hoping it will relieve us of some worry in this delicate time with my 91 year old father. Thank you so much and I would say give Tim a raise. Happy Holidays! Yvonne

edwn garbutt
December 11th, 2015 Hyannis, MA

Used device once to call ambulance when my wife fell. Worked very well and gives one a feeling of security having it available. Sincerely,E. Garbutt

December 10th, 2015 Flushing, NY

Your customer service is wonderful kind and caring and have lots of patience. Jim made the set up real easy for me.

Ruth Landon
December 8th, 2015 Hillsboro, OR

Called & Ordered by Phone. Was told I had my Own personal rep {NOT TRUE}. Calling the ## gave me whoever answered. Tried to track my shipment on FEDEX, and was told tracking ## did not exist- I could not track. The charges hit my credit card though, long before the equipment. Another call & MG said was shipped and I would get it next week - a full week after order. This seems a long time to wait for the help I need. If not satisfied with everything when it arrives, I will send back and Cancel. Ruth Landon

Cecilia lardizabal
December 7th, 2015 Tampa, FL

Haven't had to use it for emergency, thank goodness. But, Iabsolutely do not like the blue light

Rosalinda Maxwell
December 7th, 2015 Florissant, MO

the representative was helpful n helping me set up and test my system I feel much safer living alone

Clarice Lovelace
December 7th, 2015 Apache Junction, AZ

Very pleased with my whole encounter with Medical Guardian personnel. The product is just what I need and is working well. I now feel more secure being alone in my home not having to worry about what would happen to me if I needed assistance.

December 7th, 2015 Las Vegas, NV

Nothing on my order was correct. Directions were not followed, wrong items sent. Subsquent calls to sales person address issues\only resulted in another mistake (wrong items) being sent AGAIN. This seriously makes me question how your company would handle a real emergency. I regret that I selected your company.

December 4th, 2015 Cedar City, UT

From the moment we received our system we have had nothing but superb support from the customer service team. We are in our 80s and they were so great I have recommended this system to our son and our neighbors. GREAT COMPANY!!

Julie Courter
December 3rd, 2015 Tipton, IA

I worked with Tim, on chat on computer and then again by phone. He was phenomenal in helping me understand why your product/services are above the others! I expect we will be pleased with the equipment/service as well, we are waiting for it to arrive now anytime.

Denice Cadena
December 3rd, 2015 Converse, TX

I am extremely unhappy. I thought I order from Guardian but am redirected to medical alert, a phone that has yet to answer when I call. I am given selections to make and none of them work on 4 separate occasions. Also they say they are closed during hours they advertise to be open. I got 2 exact buttons for MOM to wear, why would that be needed and who would wear them. I want to discuss what to do with this but I cannot speak to anyone. Guardian number answers the one with the alert does not and one interaction with woman from alert after help getting connected she was not helpful and not interested in my concerns. If this is who guardian has doing service I will not be doing business with this company. I will let you know how getting my money back works.

Georgia patcheck
December 3rd, 2015

Did not receive 911unit which I ordered and paid for.

Bertha Yanez
December 2nd, 2015 Sherman Oaks, CA

The first device was defective and was replaced in a timely manner. However, my Mother had a high degree of anxiety as she was notified by mail that the original device had not been returned and she was going to be charged $350 if it was not received by a certain date. On my way to Modesto to be with her I received a phone call regarding the same issue and was informed that it was just a "reminder" call. Upon my arrival in Modesto, after reading the letter my Mother had received, I called and spoke to a representative, told them my sister had already sent the unit, and why, since your company supplied the shipping label had your company automatically not initiated a tracking of the package. I then spoke with my sister who was in MS working on property she owns there and she told me where the receipt for the FedEx shipment was. I immediately wrote a letter with a copy of the receipt. Even after that letter was sent, we received another letter warning of the $350 charge. When my sister returned, she was told that the unit was sitting in your warehouse during all that time. It seems to me your company has to establish a better system of tracking its products. So far, my Mother seems pleased with the way the unit is working. She is managing to do the weekly checks. Hopefully, if some emergency occurs, it will function properly.

Laura Miller
December 2nd, 2015 Atascadero, CA

Mike was courteous and helpful in choosing the equipment based on our needs.I do wish the equipment could have been sent more expeditiously. But the important point will be how well the system works. Thank you

November 24th, 2015 Smithfield, NC

Since my father is a simple man, he needed a simple plan. We purchased the premium plan- fall detection and GPS. We tried out the device on our own before we gave it to our father (twice as a matter of fact). The monitoring company was timely, precise, and pleasant.

Lawrence Gilligan
November 24th, 2015 Leonardtown, MD

Medical Guardian is for my Mom (83 yrs). Set-up process was smooth and friendly, everything seemed to make sense. Mom knows it's alright to just ask for help, or if pushed accidentally.

Barbara Blue
November 16th, 2015 Lakeland, FL

Excellent salesperson. Took lots of time explaining the process to me. Answered all my questions, very polite and helpful

William Bolitho
November 16th, 2015 New Castle, CO

All my questions were answered as to how the device works. Felt the need to have an alert system and this sounds quite satisfactory.

Trish Dorman
November 16th, 2015 Anchorage, AK

Received a call back right away. All of my questions were answered, and Michelle gave me her direct contact number if there were additional questions. Very professional service was provided.

Richard H Choate
November 13th, 2015 Lowell, MA

Inquired about receiving a credit due to the fact that my system was never activated because my parents require coverage 24 hours 7 days a week. I was informed that a credit was being issued for $353 , I received my VISA statement and the amount is only $279.60. Very disappointed with your action, does your company need the $79.40 that bad. I certainly would think that you people would allow exceptions with different circumstances. I don't understand why I was told one thing with the final outcome being different.

Angela Edwards
November 12th, 2015 Houston, TX

The representative was knowledgeable, answered my questions without hesitation, and provided superior service all the way around. Without reservation, I would highly recommend Medical Guardian's services.

November 11th, 2015 Paw Paw, MI

Awesome would mean that you gave me a month free. :) I tried a different company 1st and knew I could not deal with them - way too pushy! Your rep listened - imperative. Very glad I made this choice, it felt right immediately.