Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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My wife fell off a recliner when I was asleep, so she pressed the button in the middle of the night. My number was the first one to be called, they woke me up and I came down to pick her up. It worked exactly the way we hoped it would work. She was able to call someone and they got me. It was the best.
We haven't had to use it so far but my mom puts it on in the morning and after she showers. She always has it close. The necklace is comfortable for her to wear. When I contacted customer service the guy was really nice and helped me set it up and answered all my questions.
My brother uses it and it has been fine so far. He wears his necklace and we haven't had any problems so far. All of our questions were answered and the testing was done easily and without any problems.
We had to return the product, not because there was anything wrong with it. My father just got one from the VA so we had to return it. From our short experience they were very attentive in customer service. They were very responsive and easy to work with.
The customer support is very good. The device may be okay for people who like to travel outside but if you stayed inside your home I don't think that it's that useful.
It fits my lifestyle best. I can carry it secretly in my pocket or on my belt. I had a couple of false alarms, but that helped me figure out how the system works and how well it works. They are very quick to answer and seemed to know exactly who they were talking to. They were responsive, even during the buying process. Everything is very efficient, smooth, and seamless. The overall experience was excellent, they delivered what they said they were gonna deliver. Everything has been first class.
The device is for my husband. He wears the watch when I'm gone and says it's really comfortable.It also seems to be durable. We haven't had to use it, but we have pushed the button to test and they answered right away. I feel really comfortable having it because I know that if I need it they would answer in a timely manner. I also think that the price is very reasonable, I was pleasantly surprised.
I have only had it for a couple of weeks. I've worn it every day and I've had a couple of calls that were alright.
I got it because I had seen advertised and I liked the GPS. Setting it up was very simple, there were no complications or anything. It is very convenient. We just pick it up, he puts the little monitoring device on his bracelet and off we go. I feel very secure in case he wanders off from me. So far it has been really nice, informative, and helpful.
We've only tested the device so far but it's very convenient and handy. Since it's on a watch on your wrist you can just click on it. I think the simplicity of it is a really big thing, especially for elderly people. It was quick to be shipped here and it had perfect instructions on how to plug it in and get started. I had some problems ordering it online, so I ended up calling to order it through the phone. I wished I had done that from the beginning, they were very helpful and knowledgeable.
It's useful. My father likes it. Alerts are answered promptly. Good value for the price.
Easy to use. comfortable and worked perfect when we needed it to.
They answered my questions and were attentive
When my mother needed help, they got her the help that she needed.
clear, concise regarding services and how to utilize them.
Moments after the testing was completed, got a false alert including primary contact and local fire Dept showing up at my door
Because I cancel my subscription and send them the equipment back to them and they didn't refund me. I wouldn't recommend this to anyone.
After my calling for a test on the system, there was a 3-4 minute wait for operator to answer.
I got the alert because I was having health problems. And about a 1/12 months later I had to use it,fell on my driveway and cracked the back of my head open . Not sure how long I will keep it,since I Am well now . I know if I need to get one again this is the one I will get
We were very pleased with the customer service we received from Medical Guardian. I had used the chatbox to ask about a feature and when the representative and answered that we have to call, we were ready for high pressure sales. We received the opposite. The gentleman was informative and thorough inn a very helpful way. He also showed caring and compassion for my grandmother's situation. We couldn't be more pleased.
Easy to use and your is terrific. The staff is very amenable and helpful. All I had to do was plug the system in contact customer service to activate and I was all set to go.
have not had to use it yet but receiving it and set up was good.
Always will to assist in answering questions when called
Good customer service and fast response after presding button in bracelet
Disappointed that it needds such frequent charging
good insurance. have not needed it yet. Nice looking. Easy to carry
Just got it. The one with the GPS doesn't stay charged very long.
I called, rec'd a call back from a well spoken gentleman who answered all my questions and then expertly guided me through the enrollment.
have had no problems; associate responds immediately
When I had you previously you were alert and provided services quickly. Also, this time, someone called and provided with necessary operating information; then they asked if I had any questions about the equipment or other pertinent information. I liked the idea of having a "person" call and discuss the operation of and use of the equipment.
Excellent Customer Service. We had an issue with the wristband on the devise and Medical Guardian over nighted another product.
THEY RESPONDED RIGHT AWAY WHEN WE CALLED FOR HELP
I have nothing to compare it to. I did not know the bracelet would be as large as it is and it turns out my skin on my arm breaks out.
The quick response time. It is easy to use.
Haven't needed to use it yet and hopefully never will! Spoke with someone during the set up and had a lovely conversation so I know there are caring people available
Button to hard to press for my senior took a course le of rings for some one to pickup
I remember I saw an ad on the internet, I really knew nothing about it. I called, and I spoke with one of your representatives that was nice and patient, he was very informative and polite, that's why I chose to go with Medical Guardian. I am really pleased with the product, I never take it off, and thankfully I haven't had to use it.
I decided to go with Medical Guardian because their representatives were very careful in how they answered my questions, I liked the way the spoke to me over the phone. Thank goodness I only used it once to test it. I have it in case of an emergency and that's why I wore the necklace everyday. I feel confident because they will be there when I need them.
I am very pleased with Medical Guardian because I can use it inside and outside the house, and the price is great! Thankfully I haven't had to use it but I'm glad that I have it here with me. Their representatives are really helpful. I really like Medical Guardian.
I always make sure to attach it into my purse and once I get back home I put it back on the cradle to power it back up. Whenever I tested, the response from their representatives has been good.
I decided to go with them because it is affordable. So far, I've been with Medical Guardian for a month and a half, and the occurrence has been good. I tested once and it took a little longer than expected to come back so I'm hoping that it doesn't take that long when I have an emergency, other than that I haven't really had a problem.
Their customer service is very good, really informative. They walked me through all the features that I needed to get started with Medical Guardian. It's a company that fit my needs.
They fit my needs, they're what I needed more than anything else. They're very reliable, I trust them and that's why I decided to go with them. I carry it with me all the time and I feel satisfied with it. I love it!
I acquired it a month ago, and I use it to check my heart because I have heart problems. Overall, my experience with it has been good.
I haven't used it but I take it with me wherever I go. Their price is great and their brand is just the best.
My son recommend Medical Guardian to me, and I am satisfied with what I am paying. Their customer service is very helpful, walked me through everything, guided all to set up. I love it!
Their customer support representatives are very courteous and knowledgeable. I tested it once already, because the area I live, showed that there were no service, but were very polite and helpful.
My daughter decided to get Medical Guardian for me. I use it everyday, I put it on my neck and it stays with me as long as I'm home, I only take it off when I leave home. I highly recommend it.
I always use it, when I'm in the bathtub or taking a shower, just in case of a fall. I am very happy with it.
I decided to get Medical Guardian because I kept falling down and rather than calling an ambulance, I would just rather to push a button. I only had it about 2 weeks but I think it's wonderful. I have it on all the time; when I take the dog out, when I take a shower, that's my typical day. I just feel safe and I have a little one in case I fall, so If I need you I just push the button. It's great!