Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Arlie Emerson

I got it for my mom because of the nationwide coverage, no matter where, my mom is one hundred percent covered. She fortunately hasn't used it. So far it's mostly been a peace of mind that she's in good hand from the time she sleeps to the time she wakes up. I think they should approve the wristband or perhaps create a belt clip. The necklace works great.

5 years ago

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Pamela

I've had it for several years. I found out about it through an advertisement. I have fallen several times, just walking to my yard. So my husband wanted me to have something because of it. I haven't used it yet, but it gives me comfort knowing that I have someone and they are very responsive. Even when I have pushed it by accident, the response time is immediate. It feels like security whether you're in your yard, in your house or going out.

5 years ago

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Mary Graver Moundridge, KS

I did a lot of research for my mother. I researched different companies and Medical Guardian is the best one for her. My mother fell outside and couldn't get up, but she was able to push the button and get help right away. They are excellent, they respond immediately and get her the help she needs. I makes me feel better since I live six and a half hours away. It makes her feel better because she knows the she can just push the button to get help.

5 years ago

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Judith Douglas Galloway, OH

After reading the literature on them I decided to get it for my mother. It helps us keep track and take care of her to make sure she's safe. Especially when she's out in the yard or stuff like that. It has worked every time we need it. They also have good natured people on the other end of the line. They don't get angry at her when she pushes the button accidentally, she's always treated very kindly. Everything has gone smoothly so far. Anytime I've needed them to explain something to us they do it very clearly.

5 years ago

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Ollie Mena, AR

I've checked online and Medical Guardian seems the best one to go with. I got it for my dad, he is ninety. I do the test and they always immediately answer make sure everything's okay and they've been great. It's a nice wrist band, he doesn't take it off. I like the wrist band, it feels more like a watch. We're very pleased with the service it's always works great and we appreciate the peace of mind that brings to family when he is alone.

5 years ago

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George O. Winter Haven, FL

It's the right equipment. My husband used it one morning while I was gone and he fell in the bathroom between the toilet and bath tub. He couldn't get up so he pushed the button and a rescue squad showed up. They have been so supportive and have gotten us exactly what we need. It gives a real sense of security. You know that no matter what happens, you're not alone. There's always within reach.

5 years ago

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Chris Pruitt Edmond, OK

After doing some research on the internet I found that it has very good reviews and has fairly price. I chose it for my mother she uses it at all times. The support seems to be really good, I've got a couple incidences where she have has fallen and actually used her button and they've been very quick to respond. I think the device is very well made. Medical guardian is a good company and I'm glad I found that for her.

5 years ago

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Mary Lou Paurazas Bloomington, IN

It was the most reasonable one to research so we ended up getting it. Last December I fell while I was all alone in my house. I was wearing the pendant like always when I'm alone. I pressed it and within fifteen minutes, the emergency crew showed up to my home. I don't think you can put a price on being rescued and receiving medical help when you need. Worth the money. It works when I need it, what more could you ask.

5 years ago

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Jake Atkins

I got it because I'm sick. I just went online, saw the company, and clicked on it to order it. I had to use it once when I was very sick with the flu. I called them and they took me to the emergency room. They were really good and responded within a minute or so. That is kind of a long wait time though, especially when you're sick and need to get in touch with emergency services. Still, it worked pretty well. I think it's a little expensive though, it should be half the price it is. I mean, $44.95 is a little expensive for a button that you push to get in touch with paramedics.

5 years ago

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Nina

I did research on it, the reviews were and I'm satisfied with the service we're getting. We haven't truly used it. We have tested it out though. It's simple enough for my father to understand. He wears two, one sensitive to falls during the day and the regular one during the night. I'm confident that he knows how to use it and that it's secure. The call operators are courteous, professional, and answer quickly. It's easy to hook up and accessible. Hopefully we don't have to use it, but we're confident in the way I'm alerted, then my husband, my fathers caregiver and the EMT's show up.

5 years ago

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Marilyn A

I looked online and did a comparison. The other company was great, but you guys have the best response time which is really what I'm looking for. I actually still haven't used it, though my dog did accidentally pushed it. Everything worked out well. They were very kind, considerate and responsive. I like the choice of being able to wear it as a necklace. I wear it in the shower, I wear it everywhere. I like how accessible it is. The feeling of being secure is really nice especially for my age. Knowing that I'm not alone and there's someone there for me.

5 years ago

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Annabelle Weaver

It gave me peace of mind because I was all alone. It's a comfort to know that I have it hanging around my neck. All I have to do is push the button if I need it. Now I have family close by so I can get help if I fall. Most of the times I've used it was by accident when I turned over in bed. They have called me to make sure things are working right for me and that everything is ok. I'm not really able to get out and walk down the street, otherwise I would certainly have it with me when I do that. Right now I'm going through physical therapy to strengthen my legs, so maybe when I'm stronger I'll be able to do that. I feel like I can get help with it if I need it. I do have to remember to keep the battery charged. One time I lost my device. I didn't know where it was so I called them. A girl helped me find it in my bathroom, even though I couldn't remember leaving it there. I do think it's a little expensive. I have tried looking around for something cheaper but Medical Guardian works so I'm sticking with it.

5 years ago

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Frank Kubas

I got it for my father since he just turned 92, we needed something that he could carry with him. He fortunately has never used it. I do a monthly test on the system. Only issue I have with it is that it seems to take a while for someone to contact me. I feels like there's a waiting period. We've never had any problems and he's had it for several years.

5 years ago

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Tina

It's for my mother and she's never had to use it thank God. The service that they get and the price that I pay for it, I thought it was very reasonable. We've ever had questions about something, they were easily accessible and they answered the questions, they were very rapid in their response, they have all the correct phone numbers and alerted the correct people

5 years ago

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Sylvia Tanner

I first saw it advertised on TV. I promised my children and friends I would get it because I've been ill. I still haven't used it. I think it's more of a safety measure in case anything happens. I've tested it out and I haven't found any problems. I have been looking for more economical similar devices that are portable, but haven't found anything close to this device.

5 years ago

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Anonymously

I've never really had to use it yet. I wear it every day, even outside when I'm working in my yard. I'm just very pleased with it. I like that it isn't really large and it is round and you could put some jewelry on that. The customer services it is very courtesy, very informative and the information that they gave us was good and that very pleasant and very professional.

5 years ago

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Frances Turner

I did some research and was impressed by all the feedback that they gave me. From that I just thought it'd be the best for my mom. We've been lucky in that we haven't had to use it, I just check in with them to make sure everything is still working and everything. They're very accurate and very caring when we call. They always make sure that she's ok.

5 years ago

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Eileen

My children decided to get this for me. I haven't had to use it but I made a promise to myself to test it every month to find out if it's still working. Every time I do that I have a very quick response. The people are always alert and dependable. They want to know what the situation is and ask me if I'm ok or if I need help. They do what I expected them to do.

5 years ago

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Diane Herring

I decided to get it for my mom because I googled medical guardian and I found the reviews from others users were pretty good. We had to use it when my mother fell and she had broken her hip and she push the button. The operator came on and stayed with her, they got all the family members together which were around town and contacted. Of course they contacted the ambulance so it turned out that they're were able to save her life and get her to the hospital at the same time the family was there to help her. The service is excellent and works. We are so happy with them.

5 years ago

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Mona Beyer Lansing, MI

My daughter got it and I've been pleased. I have had lots of troubles with my little machine, sometimes it blinks and sometimes it doesn't and I've reported it and it has been fixed and I have no problem now. One day I was unconscious at home for about two and half hours and I called and they came to my house in an ambulance, I wasn't pleased with my paramedic, he did a good job but only that he just didn't seem trustworthy, it was more of a sense or something, I just wasn't comfortable

5 years ago

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Lavon Root-Felton Ashland, NE

I like Medical Guardian because I can take it with me, wherever I go and I have the service. Anytime I needed to call them even to just do the regular check they've been very helpful and answer quickly. Somehow I pushed the button and I didn't know what I did. Medical Guardian called and I could not heard what they said because I was at a party. My sons kept calling me and the police was looking for me, as they couldn't find out where I was with the GPS. So that's the only time I've had to use it.

5 years ago

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Tom Litchfield Hutchinson, KS

I saw it on television. I just called and the price seemed right. I haven't had to use it; when I pushed the button their voices answered it and everything was all right. The pouch that they sent with it broke and the device fell out on the ground, I've been going to try it, and get a hold of them to see if I could get a new one or something like that

5 years ago

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Roger H Blackwell Las Vegas, NV

When I saw the commercial stuff that it provided the things I really needed, for that reason I got it. There's a security staff that I know if something happened to me that there would be to answer and give me the things that I need. I really haven't had had to use it yet, I just call them, just for test it, but I'll wear it every day just in case. I feel very secure with it.

5 years ago

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Anonymous

I used to have another medical alarm system but with that one, I was able to go just 270ft away from where the modem was and I didn't like it. That's why I bought Medical Guardian because I can go everywhere. I just have to put the modem into my pocket. It's really portable and comfortable for me. I never have to use it but when I set it up with the help of customer service it worked perfectly. I'm really happy with Medical Guardian in general.

5 years ago

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EB Mooresville, NC

I bought Medical Guardian because I'm always alone in the house and I had a back surgery last year. I didn't use it yet but a few months ago I was laying in the garage and I couldn't get up and I was needing help for stand up; that's when I decided to get this. I already talked a couple of times with customer service and they have been lovely towards me. I broke my wristband and they help me right away for send me a new one and they did an incredible follow up after this event. I feel really secure with the device.

5 years ago

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Elizabeth Belk Spring, TX

I just researched different companies and Medical Guardian was the most affordable and responsive company according to the ratings and reviews. I got it for my mother in law. We already used it once, she fell at home and she asked for help through her pendant and they send an ambulance for her immediately and they called me to alert me so I could go and be with her at the hospital. I've been completely satisfied with it.

5 years ago

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Ruth Kelly Dillon, MT

My son was really looking at the Medical alarm systems and he chose Medical Guardian as the best option in the market. The reason I wanted it is because my husband died and I need something that can give a protection or call for help if I need it. With Medical Guardian I just have to hit the button and they'll contact me right away or send help if I need it. I use the wristband on my arm all the time. because it's an assurance that if something happens, somebody can be there for you. I have already recommended it to all my friends.

5 years ago

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Jerrie Merrifield Tucson, AZ

I like the fact that the device has GPS and it covers several things that I was looking for the future security of my mother. She wears it all the time even when she's taking a shower. She hasn't used it yet; I already did a couple of times a test to make sure that it is working properly. Customer service is excellent. Every time that I called them they had answered all my questions everybody's very friendly.

5 years ago

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Felicia & Bobby Harrodsburg, KY

I live outside the city on a farm in the countryside, so, a lot of medical alarm systems doesn't work here. I have a bracelet to wear and a necklace too. I've never in the past 6 years had one problem with it. I feel safe with the device near me, if I'm outside or anywhere it will alert the correct people to request help for myself if I need it. I'm really pleased with it.

5 years ago

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Linda Volz Huntsville, AL

I got it because I just like the features that it has. I don't use it every day but I already pressed the button once when I was sick and I was needing an ambulance. Sometimes I have problems with the Wi-Fi reception of the device and I feel really uncomfortable with it because if I fall where is not a Wi-Fi service I won't be able to ask for help.

5 years ago

Reply from Medical Guardian

Linda, thank you for your review. Your Premium Guardian does not actually require WiFi to function and actually works using AT&T cellular coverage. So long as you have sufficient cellular coverage at your location, your device should function properly. If you have any other questions about how your unit works, please reply directly to this message. If you would rather speak to someone on the phone, just say so in your reply and we will have someone reach out. Have a great day!

May. 14th, 2018

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Joan Dourlet Marcus Hook, PA

We bought it for my mother a year and a half ago. We did a lot of research and Medical Guardian was the best fit for our necessities. We used it for the very first time the last week, my mother had an emergency and she pressed the button. She got the help that she was needing at that moment. We're really relieved that she has a device like this one. The customer service is good and they have an excellent time of response and they have been always available for answer any concerns that we had, and, most important. They already helped my mother once.

5 years ago

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Mary And Vincent Ostrander, OH

We purchased Medical Guardian after we went through all the options of other providers like this one. We haven't had to use it yet, just the first time when we set it up and tried. The customer service is really good anytime that I've called them with a doubt or concern they had answered right away. I can't say anything negative, I've been really comfortable with my service.

5 years ago

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Sharon Rodriguez Floresville, TX

I bought Medical Guardian because I live in the middle of nowhere and it was the only company that was able to provide me with the service. We need to be able to let somebody know in case I need help. I wear it all the time, I put my belt on every time that I go outside or around the courtyard. I feel a little bit safer with in on me. I would always prefer a better deal but it's a good value for what it is.

5 years ago

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Dale Woller Lake Havasu City, AZ

I saw an advertisement from Medical Guardian and I liked the device; it's really small and handy for me. I have the necklace and I use it all the time. It's easy to maintain and I feel comfortable with it. I live by myself and I'm normally going out to the backyard or walking around the house. I already once accidentally pressed the button and within moments I had somebody talking to me asking me if I was okay or if I need something with what they can help me. I was really impressed. I'm happy with the response time and their service, it's excellent.

5 years ago

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Norma Cummings Montour Falls, NY

I bought it because it is really portable. If I want to take a walk alone or go to the grocery, I can take my little speaker thing and my necklace and I know that I am protected if something happens to me. I really haven't had to use it for an emergency, just for the monthly tests and they always had answered my call almost immediately in a very courteous and nice way. They're always there ready to help.

5 years ago

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Donna Mcmillen Indian Valley, VA

Medical Guardian was recommended by a friend. I haven't had to use it so far. Customer service is excellent; They answered all my questions when I called them and also they encouraged me to run a test every month or so, to make sure the device is still working. I feel more secure with it around me, once I already pressed the button by accident and they immediately contacted my daughter. I was really impressed.

5 years ago

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Shirley Terrebush

I read the reviews and rated from the other clients online. It's for my grandmother, thankfully she hasn't had to use it, she just hit the button a couple of times, she received a call right away asking if she was okay. They're very courteous and helpful. She takes it anywhere with her, from the house to the store and it works perfectly. The initial set up was very easy, We're really happy with it.

5 years ago

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Robert Herrick Pleasant Lake, IN

I had three heart attacks and a few other problems, so, a medical alert system was necessary. I live alone and my wife passed away seven months ago. I haven't had to use it. I just used it one time when I tested it; I pressed the button and they called right away my son and my daughter in law, but, of course, was just a test at that moment. So far it works well.

5 years ago

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Billie Grant Charlotte, NC

I bought Medical Guardian for my elderly parents. It seemed to fit all of our needs. They already used it once when my father fell at the middle of the night. The time of respond was really good and every time that I've had to call the them they had been really professional and courteous. The bracelet seems to work just fine and we never had an issue with it.

5 years ago

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Mary Neal Wisconsin Dells, WI

I've checked online and Medical Guardian seems the best one to go with. I got it for my parents. We already used it a couple of time. My mom fell down and my father almost had a heart attack. They were really prompt and professional when they answered, I'm very satisfied with the service in every way. My dad is 80 and it results really easy for my manipulate the device and the both of them feel very comfortable using it. They help that we already received from Medical Guardian is invaluable.

5 years ago

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Theresa Whitley Orange Park, FL

After I compared a few options Medical Guardian offered exactly what I needed it. I can use it when I go out anywhere or even if I go to the next state. Customer service had helped me all the way through, since I bought it till today, they have been wonderful. I can charge my device while I'm sleeping and for the next morning it is ready to use and fully charged. I'm comfortable with Medical Guardian by my side.

5 years ago

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Carolyn Dickinson

I bought Medical Guardian because I like the idea of taking it with me no matter where I go and I'll be covered by a Medical Alert System in the case that I need help or anything. I haven't had to use it so far but I already talked a couple of times with Customer Service and they explained to me how to use it, they answered all my questions and they helped me for setting it up. They were incredible to me. I feel safe no matter where I go. The services are excellent and the device is light and handy. I know that is always somebody there ready for helping me if I need it.

5 years ago

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Thomas Roma Jupiter, FL

After I did extensive research online the website of Medical Guardian gave me the complete information about the whole system and that's why I bought it. I do my monthly test to be secure that is still working properly. I live in Florida and with the last hurricane my wristband was damaged and I called customer service and they sent me a new one without an extra cost I will always be happy about that. The device by itself I think is very well made, it's little, handy and it works flawlessly, I'm completely happy with it. I keep recommending Medical Guardian to all of my friends.

5 years ago

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Joan DelFattore

As far as I know, the service is as it should be. What I don't like is not being able to access enough information online. When I log on to my account, all I get is my own contact information -- and I can't edit even that -- as well as info on billing and referrals. I want to be able to see the names and contact information for my contacts, as well as the procedure to be followed when I press the button for a test, and when I press the button because I really need help. Telling me to call or use the chat box infantilizes me -- like I can't be trusted to understand anything on my own, but need the people in the office to make changes or explain things to me. The leadership at Medical Guardian may be under the outdated impression that all older people want a live voice on the phone, but many of us are used to accessing information online and prefer the convenience, just as younger people do. Also, there should be a Don't Know option on the questions about trustworthiness, etc., because if someone hasn't had occasion to use the service, how do we know if it works?

5 years ago

Reply from Medical Guardian

Joan, we appreciate your feedback. We are constantly working on better meeting the needs of our customers and a more self-service approach is something we will be working towards going forward. Have a great weekend!

May. 11th, 2018

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Aida Johnson-Stephens Sanger, TX

My husband has dementia and sometimes he just can't remember things. I was afraid, mostly during the evenings, that something might happen and I wouldn't be able to get help. That's why I thought getting Medical Guardian would be the best thing. I think I saw one of their TV ads and decided to get it. I thought they would just be the best since they had this GPS technology. The device is fine. I can carry it with me and hang it around my neck. Thank god I haven't had to use it yet but they have been very prompt when I test it. They don't take long too answer.

5 years ago

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Vivian Scarborough Tallahassee, FL

We just picked Medical Guardian because it is the best option in the market. I really haven't had to use it yet; I just check it once a month to make sure it's working properly. I like Medical Guardian because they seem truly interested to give away the best service. it's a little expensive but my life is more valuable and important than anything else.

5 years ago

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Ken Groenke Oconomowoc, WI

I purchased it for my father; I like the fact that it is a bracelet and a necklace. The price was really good and they were really cordial and helpful with all my doubts and concerns. We already used twice the device and both occasions it worked perfectly. They called me for let me know that was an emergency with my father and they arranged the first response team and helped my father really quick. We check the device once per month just for be sure that is working properly. We're really happy with the quality of the device, the equipment, and the staff is just excellent.

5 years ago

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JB Elnora, IN

After I went online and compared different companies the higher rates were for Medical Guardian, that's why I chose it. I bought it for my mom, She's 94 and lives alone. I like a lot the device because is small and not heavy. My mom uses it all the time even sometimes she forgets that she's carrying it. I just appreciate the good experience with Medical Guardian; They've been helpful and they give me a piece of mind.

5 years ago

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Donna Pannone

I chose Medical Guardian after I compared it to a few different companies and my doctor also recommended to me. I do carry the device with me all the time, when I go away or when I'm at home. Just sometimes when I'm driving the GPS goes off and then come back after awhile. I'm pretty happy with the service I just wish the price can be lower and I'll keep it forever.

5 years ago

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Berniece Kunkel Columbia, MO

2 years ago I fell outside the door and cut my head pretty bad, so I had to call them. They showed up fast and the ambulance was here right away. Everyone's very knowledgeable and very helpful. It's comforting to know that I have it with me if I ever need it for something. It's kind of an insurance sort of thing, sometimes I wonder why I pay for it but when I need it I have it.

5 years ago