Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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It's comforting to know I have the security.
I assumed they would email me back but they blew up my phone using local numbers that i did not acknolage. There number should come up as Medical gaurdian
Reply from Medical Guardian
Mar 05, 2018
James, thank you for the review. We apologize for the confusion with the local numbers. We will pass this feedback to the Sales team. Have a great day.
It is the best life line that I have ever used.
A very disappointing experience
The equipment would not function during the activation process. After 3 1/2 hours on the phone with technical support and or on hold, I gave up. None of their associates were empowered to resolve the issue, I canceled my order.
Reply from Medical Guardian
Mar 05, 2018
We're sorry that your experience with Medical Guardian was less than ideal. We appreciate the feedback and would like to look further into what prevented your unit from working. Would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we can look into what exactly prevented you from being able to activate your unit. Have a great week!
Thorough explanation of service and process
Our son did the whole thing. Talking one day he just said that we needed some extra help and he signed us up for it. Don't get me wrong though, we're happy with it. We really haven't talked with customer service much. They were a great help when we were setting things up. Either of us wears it while we're in the house or whatever. It's a handy thing to have, you can have it close by all the time. I couldn't be happier with it.
I haven't really had a chance to get acquainted with everything. I haven't had any trouble with it so far though and it's nice to know that it's there if I needed it.
We were convinced by the advertisements we saw on TV. When we've tested it, it has worked well.
I got it because it had the GPS feature. I've never had to use it and I've gotten too many calls from them to be honest.
I had another system that I was unhappy with, so when I saw them advertised on the paper I decided to go ahead and call them. I'm very comfortable with it. I use the GPS system and the button that goes around my neck. I also have that one on my bed post at night just so that it's right there if I need it. It's very convenient. I check in with them every month or so and I've been satisfied with how those go. Outside of that though I really haven't had to call them much.
I did some research for my mom and they came up as one of the best services out there. Their customer service has always answered any questions we've had. She had to use it after we moved from her house to a condominium. She fell and immediately used the button to get help. They responded quickly and things have worked so far. Price-wise they're pretty fair, especially when compared to other services.
My children thought that I needed to get one so that's why I have this one now. They were really the only company in the area that offered the service at the time. I've had it for about a year now and thank God I haven't had to use it yet. Still, I think it's a good idea for older people to have something like this. I know that they're out there if I ever need it and I appreciate that.
I have six children that all come and visit me to make sure that I have my medicine and everything. Other than that though, I live alone with my cat, so I feel safe having it here. I don't have to worry if there's a problem, I can just call the police right away without needing to use my phone. I used it once when I fell and couldn't get back up by myself. They called the police department and they came and helped me out of my problem. Since I had the key lock, they didn't have to break the door down to get in. I feel safe with it, I don't have to worry about anything.
My daughter was the one that did the research. I've never used it, but I wear it when I'm all by myself. I do test it every month and they answer very promptly. It's very pleasant to deal with customer service, they've answered all of my questions.
My daughter did all the research on it and, since I'm 90 years old, suggested I get this one. I keep it in my pocket all the time, though I haven't had to use it. I've tried calling them before but I could never get through to someone. The thing is that the literature that they give you with information on how to use the thing is in a really fine print. I have trouble reading it since I have problems with one of my eyes, so I need to use a magnifying glass to read everything.
They offered everything that the other companies had for a better price, that's why I picked them. I've never had to use it, but they've always been there whenever I test the button or if I accidentally set off the alarm. I always get contacted immediately after. I'm satisfied with it, it's a good product for the right price.
I saw it on TV and thought I had to have it. I really haven't used it much though.
They had the best features for the best price. That's why I got it for my mother in law. I think the design of the button is good, it has all the features that she needs.
I got it for my mom after finding it online. Their customer service is very attentive. At one point I had to replace one of the pieces in the box. I didn't really get much help when we were trying to find the issue, but once we figured it out things were taken care of.
I saw their ads on paper and on TV, so I chose them. Fortunately we haven't had to use it yet. There haven't been any emergencies in the 6 months or so that we've had it. We've tested it and haven't run into any malfunctions or anything of the sort. It all seems to be working ok. One time we had a false alarm and they contacted us according to the instructions that we gave them. I was happy about that. They are always very cooperative and explained to me how the whole system works.
I did an analysis and based on the findings and on my needs they were the most appropriate service. Though I wish it had the GPS system instead of being tied to a particular location.
I researched several companies and they seemed to be the best ones. I haven't had to use it yet since I haven't had it for too long but when we've tested it, it has worked. My mom and I just feel more comfortable knowing that they're available for her if she needs help.
They were a simple and straight forward program, so I decided to go with them. I also liked that they have the mobile unit that I can take with me when I go out of town to camp and stuff. Fortunately I haven't had to use it, but I wear it whenever I'm home. It's very comfortable to use and I can even wear it in the shower. So far they've been very responsive to my questions and got everything set up for me. They're very straightforward.
My son got it for me. It's comfortable to wear and I haven't had any problems with it at this point. Though, I have not had to use it yet.
I read about them on a publication so I decided to get it. They have been available and very dependable so far. The button is easy to use too.
My son picked it out for me. I haven't had to use it yet, but the thing is comfortable. So far they've done everything they're supposed to do.
My niece got it for me since I'm 81 years old and I needed something in case I fall or if I run into any trouble. I'm still getting used to it. I wear the necklace and since I'm very tall it just hangs at the wrong height. When I lean over the washing machine or something it goes off on its own. That also happens if it happens to hit the counters. Still, I think it's a great thing to have. Every time it has gone off, it only takes a couple of seconds before somebody answers to our call. I feel that it's there to help me prevent any accidents.
My daughter just said I needed to have this. She was the one that did the research and wanted me to get it. I haven't had to use it, but they've been right there with any information that I have needed. I've been pleased with them. In my opinion though, it's a little bit expensive.
I saw them on TV and just decided to call the number and sign up. They're a great company. I've never had any problems with the device, though I haven't had to use it yet. Right now we're not really using it though and I've been meaning to call them to discuss returning it.
When I returned from the hospital, they were already set up in my home. The thing that goes around my neck works very well.
Judging from consumer reports, I decided to get them for my grandfather. Customer service is excellent and the product is good. They call about once a month and everyone is friendly. Everything works as advertised.
It has been quite a long time since I got it. I haven't had to use it as of yet but they have been able to answer my questions whenever I have them. The button is easy to wear and its not too big. I'm really satisfied with the service I get, I feel like I can just trust them to do a good job.
I just got information about these kinds of services at a local hospital and just knew that I needed to get one. When it came time to pick, I just chose them. I like that I can wear the bracelet in the shower since it's water proof. Usually I wear the necklace all day long while I'm in the house. It just makes me feel more secure. One time while I was working out in my garden I accidentally mashed the button several times. They called in to check if I was okay and if it was a real medical emergency. I got a very good response, I was pleased with that.
My daughter did the research and decided this one met my needs the best, so she got it for me. The biggest advantage it has over other ones is that I can take the station part with me when I'm away from home and it will still work. I carry it with me when I walk out to get things from my mailbox or whenever I go anywhere. When I go to the basement my kids keep reminding me that I should take it with me as well. I haven't had any problems with it yet. It's also affordable.
We just liked their reviews and everything. He hasn't had to use it, but if he were to need it, it's there for him. We know their response time is immediate. They're always very good, kind, helpful, and courteous. The button is also easy to use.
They came up on the internet while I was looking for a different service that had like a phone that you can use to talk to a person and I ended up signing up for it. Customer service was good with the set up part of it. I have not had to use it, I just carry the cellphone bit with me just in case. Though I don't like that I have to carry the extra piece along with the button itself when I leave. I'd prefer to have something that's all in one. I'm actually going to be dropping them soon.
After I fell, my daughters looked things up on the internet, found the best company out there, and got it for me. I had to use it about two days after Christmas, on the 27 of December. I fell backwards when I was going into my house, I just lost my balance and went down. It was really cold out, 5 degrees below zero, and I didn't know what I was going to do. Thank god I had my medical alert with me, so I grabbed it and pushed the button. I also happened to have my cellphone on my pocket and used it to call my daughter. She called the fire department too and they told her that they were on their way already. If I hadn't had those two things I would've died, no one would've come to check in on me. It saved my life. I think that every elderly person that lives on their own should get one. Even if you have another person in the house with you, they're not always available to help you. It's worth it, there's no way to put a price on your life. I don't mind paying what I'm paying to have it.
I did some research and they had the best reviews out there, so I got it. I've never had to use it, I just have it in case of emergency. Customer service is good though, they've called and checked on me a couple of times.
I wanted it since I could take it wherever I went. I could have it with me when I traveled in my car and since the other services didn't offer that, I went with Medical Guardian. I haven't had to use it but when I tested it it seemed to take a long time for them to answer.
Reply from Medical Guardian
Mar 05, 2018
Mary, thank you for reaching out. Your Mobile Guardian is a versatile device for use both at home and on the go. With regards to response time, you should be seeing our operators respond to your button press in under a minute under typical conditions. If you are seeing times above that amount, please reply directly to this message and we will reach back out to troubleshoot your device. Thanks again for the review. Have a great week!
I got it since I felt that it had great coverage, it wasn't just limited to the house. The button is comfortable, I wear it every day. Whenever we call they respond immediately. They also always speak very softly and are just very nice and reassuring. They're wonderful.
My daughter gave this to me. I've never had to use it, but it's there in case I ever need it. For a person that's 81, lives alone, and has heart trouble, this is a good service to have. It came with a watch and I wear it when I'm out in the yard working. At night I wear the necklace so if I have another heart attack while in bed I can just push the button to call for help. Both me and my daughter feel much better and safer having it with us. I know I can depend on them.
I was thinking about getting one of these and looked at the different ones available. In the end I went for Medical Guardian. I use it when I'm out, especially if I'm by myself. It's very easy to just have it on me. I've never had to use it, but when I call to check in on things, everything has been good. I like the way everything operates.
I compared different companies and they were the ones I picked in the end. I haven't really had a chance to test it, but the device is alright. It's a handy thing to have.
My daughter checked them out and got it for me. According to her the customer service is really good. When I call they're always good. I'm pleased with it all.
Reply from Medical Guardian
Mar 02, 2018
Hazel, thank you for the review. it seems like you are happy with our device overall. We aim for five-star service here at Medical Guardian. Is there anything we can do to earn a higher rating from you? Feel free to respond directly to this message.
I just found them through advertisements so I got it for my husband since he's handicapped and falls a lot. He's too heavy for me to lift him up on my own. So far their responses have been wonderful. They're usually here within minutes of us calling and help me get him up. The device is very easy to use too, it's around his neck at all times. We have no issues with it and I'm very happy with them.
Their monitoring center is great. I really appreciate the person on the phone that has answered all my questions. They're very helpful.
I saw an ad from them and decided to give it a try. I haven't had to use it since I got it, I just wear it all the time. When I've called to test the button they're always right there.
I saw them advertised and decided to get it. It's a great service, so far the responses we've gotten have been very quick. I like it.
They are doing alright. I just wear the device and it's good.
They were the first service that we found. We carry it with us every day. The button is easy to use, but I've had some trouble when testing it.
Reply from Medical Guardian
Mar 05, 2018
Dennie, thank you for the review. We're happy that you have found our device easy to use. We will be reaching out shortly to look into the issues you have had with testing your device. Have a lovely day!