Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

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**Free equipment offer does not include the Freedom Guardian system.

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The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

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Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

User Reviews

Star Rating

4.5
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10,236 Reviews

Review Breakdown

5 star
69%
4 star
19%
3 star
6%
2 star
3%
1 star
4%

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Verified Customer

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Anonymous
July 28th, 2017 Great Valley, NY

The only time I spoke to one of their representatives was when I was trying to decide which company I wanted to go with. Whoever I spoke with was very pleasant, very informative, and that convinced me to stay with Medical Guardian.

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Barbara Stephenson
July 28th, 2017 Hillsborough, NC

They've been very helpful with the information they provide when I call in. All I do now is put it on in the morning, and keep it on until bedtime.

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Anonymous
July 28th, 2017 St. Petersburg, FL

I haven't had to use it yet but I am so thankful to have it just in case I do fall or in case I get stuck somewhere where I'm by myself. My only experience dealing with their representatives was when I signed up for it. That was a very good and helpful experience. It just makes me feel a lot safer to know that I can get help at the press of a button,

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Gloria Kalmerton
July 28th, 2017 Cañon City, CO

Usually, I sleep with the device on, and take it with me when I go outside. The only thing that I don't like is that you got to carry that little power pack thing if you're outside. Hopefully I'll get used to it, because I feel safer and more secure with it. Plus, the representatives answered my questions and gave me a lot of information, so that was good.

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Joann Ogaarad
July 28th, 2017 Little Elm, TX

The reason I chose Medical Guardian was because the company showed good ratings online. My daughter helped me set up everything, but so far, everything has been a great experience. I haven't had a problem with the service.

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Barbara Quimby
July 28th, 2017 Auburn, CA

I'm very satisfied with it! I wear it regularly, and although I haven't used it yet, Medical Guardian has offered a very positive experience.

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Elise Hiller
July 28th, 2017 Malvern, PA

They called quickly when they sensed there was a fall. Fortunately, there wasn't one, but they were polite and professional. Keep improving!

Verified Customer

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Rebecca Lopez
July 28th, 2017 Appomattox, VA

I've spoken to their representatives several times, and they've always been very informative, very polite, and very patient. I'm very happy with the unit, and everything's been fine, as far as I'm concerned.

Verified Customer

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Anonymous
July 28th, 2017 Trenton, NJ

I've never pushed the button, but their agents are very pleasant, very cordial and very helpful. I wear the wristband and the lanyard throughout the day, so it's there for me in case I fall.

Verified Customer

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Arnold Biegen
July 28th, 2017 Wanaque, NJ

Customer service has been very pleasant. We haven't used the service yet, but I happen to be very happy with them.

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Jeffrey Hess
July 28th, 2017 Abingdon, MD

The time I spoke to the representatives, everything went smoothly. Although I haven't had to use it, I wear the device 24/7, wherever I go, just in case.

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Anonymous
July 28th, 2017 Pittston, PA

When I called Medical Guardian's customer service, it took them a really long time to answer. If the fire department is knocking on the door and they have to call them, it's going to take long to get an answer.

Verified Customer

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Gerald May
July 28th, 2017 Clay, NY

I have it just to make sure that I get a hold of somebody to help me if I fall. Actually, their representatives are very courteous and they know what they're talking about. This service just seems to be quite handy. My wife uses the Pendant and I use the Bracelet.

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Betty Tate
July 28th, 2017 Chattanooga, TN

My granddaughter purchased it for me, and the service has been great. Plus, their customer service is fine. Fortunately, I've only used it for testing so far.

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Dorothy Hood
July 28th, 2017 Greencastle, PA

The service is for my mother-in-law, who is elderly and lives alone. She hasn't used it, but it's a comfort for her, to know that it's there if something happens. We actually test the system all the time. It helps her feel more comfortable with the system, and the representatives are always very kind and polite. They're very nice to work with. Overall, we're very happy with it.

Verified Customer

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Betty Nelson
July 28th, 2017 Newfane, VT

I'm very satisfied with everything! When I go out alone, I bring the necklace with me, along with the GPS attachment. Their representatives are very helpful, and very professional.

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Mohani Shiwmangal
July 28th, 2017 Kissimmee, FL

Their people are very helpful! So far, I'm fortunate enough not to use it, but they should continue doing a good job. They've helped a lot of people!

Verified Customer

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Joan Montgomery
July 28th, 2017 Strathmere, NJ

Thankfully, I haven't had to use it, but I can say that their customer service is very attentive and helpful.

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Kenneth Price
July 28th, 2017 Tacoma, WA

I think it's a great asset for me to have because I'm home alone. It makes me feel safer to know that I can reach the button, and help will be on the way. Besides, dealing with their customer service was great. They offered a good experience.

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Margaret Eckert
July 28th, 2017 Whitehouse, OH

I purchased this service after looking at the good reviews online. It's for a loved one, and although we've only used it for testing, the people we've spoken to are very polite and helpful.

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Pablo Diaz
July 28th, 2017 Chester, SC

Medical Guardian makes me feel comfortable when I go to work. Sometimes I'm underneath a car or between containers, so I feel safer now. Plus, the representatives were very nice to me. I feel very positive about having this service.

Verified Customer

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A W
July 28th, 2017 Las Vegas, NV

It's been a very positive service so far. I can just put it on and wear it around my house.

Verified Customer

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Madonna Payne
July 28th, 2017 Bossier City, LA

I work in the yard a lot, and I wear the necklace while my husband wears the bracelet. We haven't used it, but their agents are very helpful and informative. They've offered a very positive experience.

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Judith Clark
July 28th, 2017 Odessa, FL

Medical Guardian's representatives have always been very nice when I test the system.

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J S
July 28th, 2017 Falls of Rough, KY

I've been very fortunate because I haven't fallen, therefore, I haven't used the service yet. Their agents are just fine.

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Carlene Hodges
July 28th, 2017 Cedar Rapids, IA

They seem to know what they're talking about when it comes to the device. The representatives always seem to have an answer, and they're easy to contact. If I have any questions, they're really knowledgeable about it.

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Donna Glidewell
July 28th, 2017 Green Valley, AZ

Since my family is far away, I wanted to feel protection. I've only spoken to a couple of representatives, and they've all been good. I have the devices with me, but fortunately, I haven't had to use the actual service.

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Billy Resech
July 28th, 2017 Port Arthur, TX

My daughter purchased it for me, in case of an emergency. Gladly, I haven't had to use it yet, but it's there if I need it. They've provided an excellent service so far.

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Margery Weisenfluh
July 28th, 2017 Hillsboro, OR

It was very easy to talk to the representatives, and we got our questions answered. This service is for a loved one, and it gives me a lot of peace, knowing that it'll be there if something happens.

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Gene Goldberg
July 28th, 2017 Baltimore, MD

I pushed the button after taking a fall, and within 10 minutes, the EMT's were here. The representatives ask a lot of questions, but they've been very courteous.

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Barbara Pellegrino
July 21st, 2017 Middleton, WI

I didn't like at all the guy who sold the service to me. He was very pushy, and I got the name on the internet. He told me I didn't have to pay for the equipment, but I know there's still a $400 charge.

Verified Customer

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Debbie Tasker
July 21st, 2017 Simi Valley, CA

Thank goodness, I haven't had to use it! I've accidentally pushed the button, and the people on the line were wonderful! My only suggestion towards them would be to resize the button a bit, this way, it's not as easy to hit it. Perhaps a feature where you have to hold it down more than a few seconds to go off, but besides that, it's a wonderful thing to have. I highly recommend for anyone that might need it.

Verified Customer

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Janet Paridon
July 21st, 2017 Doylestown, OH

I don't notice any difference using it. It's comfortable. I haven't had any problems with Medical Guardian customer service.

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Matthew Ross
July 21st, 2017 Renton, WA

All of their people are great! Although I haven't had the chance to use it, I usually take the devices with me wherever I go.

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Elliott Carter
July 21st, 2017 Portsmouth, RI

They have a good product; they be selling fine. Besides, it was very nice to speak to their representative.

Verified Customer

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Ona Hurley
July 21st, 2017 Malden, MA

I take it wherever I go you know and if I need it I know I have something. I haven't used it yet though and I only spoke with them when I received it - and it was fine.

Verified Customer

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Robert Ratigan
July 21st, 2017 Ellenburg Depot, NY

We've only used it for testing so far, but I can certainly say that their agents are good and very professional. It's been a great experience.

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David Wells
July 21st, 2017 Newfield, NJ

My mother wears this around her neck 24/7. Medical Guardian has been very professional. I've had a pleasant experience with them so far.

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Bart Harris
July 21st, 2017 Dallas, TX

When I first got it I tested it, I had test and call. The rep was okay.

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Shirley Croskey
July 21st, 2017 Charter Twp of Clinton, MI

They've been very helpful, and I like the way their customer service handles things. My children feel comfortable with me having this as a protective measure.

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Jesus Hernandez
July 21st, 2017 Del Rio, TX

My experience with Medical Guardian has been average. I just plugged it in, set it up, and that's it. Their representatives were good.

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Wayne Byers
July 21st, 2017 Boone, NC

My father wars the device on his wrist, and that seems to be easy, because he wears it a lot. It's comfortable for him. He has not used it for any emergency circumstances yet, but he has gone through 2 months of checking it and making sure that it is working properly, and it seems to be working just fine. The person that I purchased it from was informative and very kind. I believe my dad just had a very good experience with the testing session that he had with his device. They're doing a great job!

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Anonymous
July 21st, 2017 Annapolis, MD

My son has a medical condition, so we purchased this service for him. He wasn't very pleased with the response time. It took them several rings to answer, and he has seizures, so if they don't answer right away, they're not going to be able to talk with him at all. They should answer within 1 or 2 rings.

Verified Customer

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Margaret Rosenberger
July 21st, 2017 Las Vegas, NV

Fortunately, I haven't used it for an emergency, but I did set it off accidentally once. They called me, but I didn't hear them, so they immediately called my family. I live with a family member in California, and they also called him. At that point, the paramedics were already on the way, so I had to cancel that. It wasn't a real emergency, but I know that they'll be Johnny on the spot if something happens to me.

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Anonymous
July 21st, 2017 Concord, NC

My husband purchased it for me because I'm a disabled person, and have fallen a few times already. I've been very careful about falling, so I haven't used the emergency service, but the representative I spoke to was very nice.

Verified Customer

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Larry Drake
July 21st, 2017 Omaha, NE

Up to this point, I've been very happy with their service. I just wear their devices like a wrist watch, and although I haven't used it for an emergency, I've spoken to their people. They're very nice.

Verified Customer

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Myrna Kobayashi
July 21st, 2017 Paauilo, HI

Medical Guardian allows me to do my chores with more confidence now, without the fear that there's nobody around to help me in case something happened. I'm glad it has the new feature where it does not have to be only attached to a telephone, so you can go outside.

Verified Customer

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Francis Kober
July 21st, 2017 Heathsville, VA

I've used it during the test period, and it was an excellent response! They answered my questions right away, and I really enjoy the service. They're very professional. The devices are on me every day, and I just walk around with it and even shower with it. Medical Guardian provides a great service, but the prices are rather steep. There are a lot of other services that are much cheaper.

Verified Customer

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Rita Tenner
July 21st, 2017

My family has the satisfaction that I have this device; they know I can reach for help in case I need it. I just wear the Pendant with the great dot in the center, and also take with me the GPS when I go out. The magnets that hold it together make it easy to release. The agent I spoke to was very knowledgeable, and he told me about the different things that were available. He also let me know what I could and couldn't do, and helped me select the device that was most appropriate to my needs. I'm only having trouble with the necklace, on the jump ring part. It seems like it will wear out soon.

Verified Customer

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Jim Stresenreuter
July 21st, 2017 La Luz, NM

I haven't had to use yet, but I have it with me all the time, just in case. My only suggestion would be that they should add more information on how to handle it when the power goes out.