Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Joan Berlin, WI

Customer service was very knowledgeable and answered the questions that I had. They were helpful in every way.

5 years ago

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Verified Customer

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Anonymous Las Vegas, NV

Medical Guardian does a great job at keeping up with their customers. They get back to you at a reasonable time.

5 years ago

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Genie Decatur, GA

Medical Guardian responded right away when I fell down and sprained my arm. They were with me the entire time.

5 years ago

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Barbara Roseburg, OR

I wasn't well informed on set up when I first got the device. Customer service cleared everything up for me though.

5 years ago

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William Jackson, NC

The device is very easy to use. The person that sold us the device was very informative and did a good job.

5 years ago

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James Englund And Green Valley, AZ

Customer service speaks very clearly, and is easy to understand. The service is a little overcharged.

5 years ago

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Grace Laingsburg, MI

I don't have a good signal at my house and the technician was unsure if I could get a consistent signal, so I am worried about what will happen if I really fall.

5 years ago

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Verified Customer

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Sandra Evans

I have only had mine a few months. On two occasions they answered the button call right away. So I'm happy.

5 years ago

Reply from Medical Guardian

Sandra, thank you for the kind words. We're happy to have to have been there for you when you needed us!

Jan. 23rd, 2019

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Melanie Woodruff

They were very helpful in finding the right plan for my mother. Fortunately we have not needed to use it yet.

5 years ago

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Naomi Macomb, MI

The staff is always willing to help and are knowledgeable. I like that it is waterproof and safe from the bathtub.

5 years ago

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Janet North Lewisburg, OH

Each time I've called they've been courteous. It seems to work in my area and I feel comfortable using it.

5 years ago

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Jane Anamosa, IA

It's light and easy to wear. It's always reliable and I'm sure they'll respond in case I need them.

5 years ago

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Fernando Bellflower, CA

It had good signal and it answers quickly. I'm very happy with them and I would recommend it to anybody.

5 years ago

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Martha Wilsonville, OR

I like that there's the GPS unit my mother could take that will provide access to conversation if she fell or anything.

5 years ago

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Linda J. Greth

It is convenient and easy to use. I always feel safe leaving my husband home alone because of the Medical Guardian.

5 years ago

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Morton Fort Lauderdale, FL

I wear the necklace all the time. They answer my questions and are reliable. They seem to be very responsible.

5 years ago

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Anonymous

I wear my Medical Guardian wherever I go. I like the light that comes on to let me know that it is on.

5 years ago

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Sandy Los Angeles, CA

They are very responsive when we call. We had problems with the initial setup and they helped us figure everything out.

5 years ago

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Jean Harrisburg, PA

It has the most reasonable price for this kind of device. I don't like all the false alarms that it has. They do respond quickly.'

5 years ago

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Joseph Kingsland, GA

They explained everything to me. I don't like how it only has a 600-foot range. I want something that can go further.

5 years ago

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Marta Menifee, CA

It gives me a sense of security. The system works great. When I test it, there is always someone available.

5 years ago

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Patricia Danville, CA

The device turned itself on twice and I have to call to turn it off. They had to reset it and I have tried not to use it. The customer service always answers.

5 years ago

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Anna Estill Springs, TN

They were pretty quick in their shipping and the price is pretty good. The device works pretty good.

5 years ago

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Debra Norman, OK

The customer service is very patient and supportive. The device seems to be very detailed and easy to follow.

5 years ago

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Heidi Englewood, FL

The device was very easy to set up and today the electricity went out a couple of times and it let me know which was very nice.

5 years ago

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Jenny Greenville, MI

They were responsive when we inquired about the item and during setup. The unit is always available to wear.

5 years ago

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Mary Owatonna, MN

I wear my Medical Guardian daily and take it everywhere I go. My children no longer worry about my safety. It works well and is very comfortable.

5 years ago

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Helen Nyssa, OR

I bought my Medical Guardian because it was rated very well online. I haven't had any problems with it.

5 years ago

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Marcia Sanford, NC

I like how you can use it in the shower in case you have an accident. During the set up I got all the help I needed.'

5 years ago

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Anonymous

Everyone was very knowledgeable and friendly. They were accommodating and took the time to explain everything.

5 years ago

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Morton San Diego, CA

There was no one available to help me set it up on the weekends. They didn't get my GPS signal right when the tested it. It said I was several miles away so I am not sure if it works.

5 years ago

Reply from Medical Guardian

Morton, thank you for reaching out. Our Customer Care department is available 7 days a week, from 9 AM to 9 PM EST on weekdays and 9 AM to 5 PM EST on weekends. We should be able to help you out with the difficulties you've been having with your device. If you would like for us to give you a call to troubleshoot further, please reply directly to this message with your full name, address, and phone number. Any information shared in your response will not be posted publically. We thank you for the feedback.

Jan. 11th, 2019

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Verified Customer

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Gladys Warren, MI

I have had it for two months and it has been very good. They did a lot to go through the instructions very thoroughly.

5 years ago

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Kathy

The set up was excellent and any time I needed to contact them they were always very helpful. It is very convenient and comfortable.

5 years ago

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Anonymous Baltimore, MD

I used it yesterday when I fell down. The customer support had a nice response and the device worked.

5 years ago

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Neva Marietta, OH

When we tested the device, the customer service rep was very help and informative. It went very well.

5 years ago

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Charles Ozark, AR

It makes me feel secure. The company has been very helpful. They don't leave you standing, they answer your questions.

5 years ago

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Beverly Lewisville, TX

Medical Guardian is always prompt to return calls. The service is very easy to use for elderly people.

5 years ago

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Anonymous Charlottesville, VA

They offer necessary services at a reasonable price. They offer no pressure help and responded to all of my questions.

5 years ago

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Betty Saginaw, MI

My only wish is that the service was a little cheaper. Customer service is always there and available for you.

5 years ago

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Joyce Philadelphia, PA

Customer service is nice on the phone. He explained everything clearly. The service is definitely worth it.

5 years ago

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Diana Saint George, UT

I haven't had any contact with the customer service except the set up person and the set up person did very well.

5 years ago

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Mary Ann Burlington, KY

I wish it was a little cheaper but the only problem I have with it is that the wristband slides around my arm.

5 years ago

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Verified Customer

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Joyce

My sister used it within the first month. She received the help necessary when she fell during the night.

5 years ago

Reply from Medical Guardian

Joyce, we're happy to hear that your sister received the help she needed when using one of our devices. Wishing you both a happy new year!

Jan. 3rd, 2019

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Anonymous Provo, UT

I like their friendliness and caring. They provide good customer service by caring and having a positive attitude.

5 years ago

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Mark Selchow Minneapolis, MN

Ease of set up and use, priced very competitively with several payment methods and a concerned and helpful staff

5 years ago

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jewell Dallas, GA

only had it for about 3-4 months but all tests have been positive and no accidental alarms which was the problem with the last alarm company we tried

5 years ago

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William T Ben Lomond, CA

The customer service was very responsive and the equipment and everything was pretty clear on how to use it.

5 years ago

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Marian Port Saint Lucie, FL

My daughter set it off and they were very helpful. It's gone off twice since then and they were attentive.

5 years ago

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Earl Lynnville, IN

The representatives have always been good to me. I can always call if I need them and they're always there.

5 years ago

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Lorie Dunn, NC

Every time they are very alert and very concerned about the customers. It's new technology and they're awesome.

5 years ago