Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Pat B.

Ordered the watch and the necklace but only received the watch. I call them and they said they would be sending the necklace to me. Then the watch they did send is one of the cheapest set ups that I have ever seen. The button keeps falling out of the rubber band for the wrist. Very cheaply made all around

5 years ago

Reply from Medical Guardian

Pat, thank you for reaching out. We're sorry that you didn't get everything you were supposed to get initially. We are also sorry that you are unsatisfied with the overall design of your wristband. We offer up a variety of device options and may have an option better suited to meet your needs. So we can better research your concerns, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch to discuss additional options with you. Thanks again for reaching out!

Feb. 27th, 2019

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Verified Customer

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William Sacia

Feel safe knowing that there is help if needed. Like the idea that a "real person" will answer if help is needed

5 years ago

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Verified Customer

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Barnes Bowman Baker, WV

When we tested the system, someone responded very quickly and we had a great experience. For the price, it is a good unit.

5 years ago

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Verified Customer

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Townsend Tatterson Seattle, WA

They were very helpful when they were calling to set it up. The device is a bit bulkier than I had imagined.

5 years ago

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Verified Customer

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Helen May Davidsonville, MD

The customer service people answered all of my questions and talked me through the set up. It is very reliable.

5 years ago

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Verified Customer

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Edith Njus Burleson, TX

Sometimes the tab on the wristband hangs out all the time, but besides that everything has been fantastic.

5 years ago

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Verified Customer

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Yvonne Hanson Reedley, CA

They were courteous, helpful, and attentive, and responded quickly on the monthly check-up and an accidental call in!

5 years ago

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Verified Customer

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Dianne Moncks Corner, SC

They seem to be really interested in you and how you are doing as a customer. I am very pleased with the service.

5 years ago

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Verified Customer

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Sandra Homosassa, FL

I get quick responses from Medical Guardian when I alert. I love being able to take the device wherever I go.

5 years ago

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Verified Customer

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Mary Jane

Every time we press the button to call for help, they have been right there to respond to our problems. I am very happy with Medical Guardian.

5 years ago

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Verified Customer

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Julia Star City, IN

I was put on hold for a couple minutes when talking to them which I was concerned with. Other than that, I am ok with the service

5 years ago

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Verified Customer

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Marlene Ripon, WI

They are very courteous and seek to answer all of your questions. The bracelet sometimes irritates my skin.

5 years ago

Reply from Medical Guardian

Marlene, thank you for the review. We're happy that you're a satisfied customer overall. With regards to the wristband for your device, it is user replaceable. We have had customers who have had success in changing out their bands by taking their button to a watch repair shop. Thanks again for the feedback and have a lovely weekend!

Feb. 22nd, 2019

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Barbara Griffin, GA

For the money we are paying, Medical Guardian does a good job. They are always available when you need them.

5 years ago

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Verified Customer

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Ronald Felton, DE

Customer service is very responsive, helpful, and courteous. The device itself is convenient and not intrusive. Their response times are always fast.

5 years ago

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Verified Customer

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Charles Ramsey

The customer service representatives helped us set up the device and were very informative. It has a good price point

5 years ago

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Verified Customer

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Anonymous

I wear my Medical Guardian every day. The customer service was great because they answered every question I had.

5 years ago

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Verified Customer

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Kay Walker

I can really tell the Medical Guardian cares about me. They are always very nice when I speak to them.

5 years ago

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Verified Customer

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Josie Tamez

The GPS is nationwide so that is great. I wear it everyday and the agents are always there to help you.

5 years ago

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Verified Customer

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Emma DeLand, FL

They call me right back when there is a problem and all the people I have talked to are really nice.

5 years ago

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Verified Customer

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Helen Kwiatkowski La Grange, IL

I saw the advertising on the television and I like what they explained when I called. It's easy to use and carry.

5 years ago

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Verified Customer

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Randy Hand Paducah, KY

They have the medallion that would talk to you around your neck and all the information was easy to understand.

5 years ago

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Verified Customer

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Nina Morton Washington, IN

Whenever they call they are always courteous and friendly. The device can only cover 600 feet though.

5 years ago

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Verified Customer

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Anonymous Brigham City, UT

I wear it all the time. I like the bracelet, necklace, and charger. They have answered every question I have asked.

5 years ago

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Verified Customer

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Z Smith West Palm Beach, FL

The price is not expensive and when I accidentally pressed the button, they were able to help me no problem.

5 years ago

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Verified Customer

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Gene Reading, PA

I recommend it. It gives you security knowing it is with you all the time and they can track you. It is a good device.

5 years ago

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Verified Customer

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PatF

1st use from fall was handled!! Customer support sent paramedics out, stayed on call til they arrived.

5 years ago

Reply from Medical Guardian

Pat, thank you for the review. We're happy that we were able to help out in your time of need. We hope that recovery has gone well. Stay safe!

Feb. 12th, 2019

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Verified Customer

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Suzanne Nelson

For some reason my system wouldn't connect, so they called 911, had an ambulance on the way and called my next of kin.

5 years ago

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Jessie

Have not got it activated as yet . I called and the battery didn't have enough charge on it to activate so the lady told me she would call me back and I still haven't heard from anyone to activate

5 years ago

Reply from Medical Guardian

Jessie, thank you for reaching out. We're sorry that you did not hear back from our team regarding the activation of your unit. If your unit has still not been activated as of yet, we definitely want to help you get started. So we can give you a call, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will have a member of our Customer Care team reach out. Thanks again for the review.

Feb. 4th, 2019

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Verified Customer

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Elizabeth Messer

The set up was easy and fast. The response times were great and the associates were friendly and helpful.

5 years ago

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Verified Customer

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Joe

Prompt and accurate service with placing the order and with having a technician explain the proper use of the device

5 years ago

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Lou Smith

I have not needed to use their service but when I tested the equipment it worked and that makes me feel more secure.

5 years ago

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Verified Customer

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Bertha Cleveland, OH

The payments are very reasonable, and I think it's a great device. I think everyone in my situation should have one.

5 years ago

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Verified Customer

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Joyce Coalville, UT

The necklace is a little bit too long. When I was getting everything set up, customer service helped me out.

5 years ago

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Verified Customer

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Evelyn K Westland, MI

I feel as though the band on the devices will break. Customer service answers right when we set off the alarm.

5 years ago

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Verified Customer

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Mark Taylors Falls, MN

We have had a little trouble with just bumping into it which sets off the alarms and causes a lot of unnecessary calls. I don't think the bracelet is a good idea.

5 years ago

Reply from Medical Guardian

Mark, thank you for the review. We offer a variety of options to meet the needs of our customers. It sounds like you may be interested in our neck pendant options. If you would like to learn more about other product options available to you, please reply directly to this message with your full name, address and phone number and we will be in touch. Thanks again for the feedback!

Jan. 30th, 2019

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Verified Customer

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Sylvia Aurora, CO

The device is very comfortable, I wear it on my wrist. The alarm accidentally went off when I was boiling water.

5 years ago

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Verified Customer

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Barbara Harriman, TN

Customer service readily answers any questions that I have for them. It is expensive but I believe it is worth it.

5 years ago

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James Oakland, CA

I accidentally hit the alarm button and I got a response pretty much right away. The device has a lot of features.

5 years ago

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Verified Customer

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Lena Jackson, SC

They answered all of my questions and were very patient. They were helpful and helped me get everything set up.

5 years ago

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Verified Customer

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John San Marcos, CA

They are always so nice when I call and make sure that I am okay. You can use it anywhere in the USA so that is nice.

5 years ago

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Frances Lakeland, FL

The product is light and I wear it 24/7. The base unit I received was broken and they sent a replacement right away.

5 years ago

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Lynne Lebanon, OR

It is easy to wear and is a good size. It was easy to set up and we got the billing straightened out quickly.

5 years ago

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George San Diego, CA

I feel great when I wear it because it makes me feel safe. I just wish the necklace wasn't as bulky.

5 years ago

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Verified Customer

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Jane Watsonville, CA

Every time I have called, they have been very courteous and answer the phone right away. The device is durable.

5 years ago

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Pete Chestertown, MD

I have tested it multiple times and it is excellent. Both of the salesmen were fantastic and let me take my time.

5 years ago

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Verified Customer

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Michael Logan, UT

I fell and cracked my rib so I pressed the button and I received help promptly. They were very efficient.

5 years ago

Reply from Medical Guardian

Michael, we hope you are recovering well from your cracked rib. We're happy that we were able to be of service during that incident. Stay safe!

Jan. 30th, 2019

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Nancy Denver, CO

I have already recommended them. I actually changed to this company because they are less expensive.

5 years ago

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Verified Customer

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Hilda Skokie, IL

They gave the instructions on time and they helped me connect it and the instructions were easy to follow.

5 years ago

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Verified Customer

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Louise Glenside, PA

Anytime I've had to deal with customer support they've been very helpful. The device is easy to use.

5 years ago

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Verified Customer

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Richard Jacksonville, AR

Customer service is fantastic. The pendant is made with a lot of quality, and it is very attractive.

5 years ago