Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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My decision had a lot to do with the fact that they had the mobile feature. With this I can basically assist myself if I ever need to. I usually wear it while walking up and down my house since I'm basically by myself. Every time I call, someone is there for me. The wait time is not long, which is very important, so I don't have to push the button a lot of times to get help. It's a very convenient device, it's not too large or too heavy.
I got it because of the price. We've never had to use it, which is great, but they seem to be very attentive.
I looked up different services posted online and chose Medical Guardian. We were very satisfied with the set up process and the initial call that we made. Any time we've called with a concern it doesn't take them long to answer. We test the device every month and thankfully I haven't had to use it. The button is comfortable to use and they give you the option of wearing the necklace or the bracelet. My one concern is how long it takes them to answer to a call when you press the button. I think it's an unacceptable amount of time and it's extremely concerning.
Reply from Medical Guardian
Mar 12, 2018
Thank you for reaching out. We are happy that your overall experience with Medical Guardian has been a positive one. With regards to response speed, we generally advise our customers to expect a response in under 60 seconds after a button press under typical conditions. If your response speeds are not falling into this range, please respond with your name, address and phone number and we will look into their situation further. Any information shared in your response will not be posted publicly and will only be shared with Medical Guardian.
I have some medical problems, so I really needed something just in case anything happened. So far I've been happy with it. I haven't had to use it, I just check it to make sure that it's all working properly but I've gotten a pretty quick response. Even if I accidentally push the button by mistake, they're there right away to see if I'm ok and if I need any help. I know that if I need them, they'll be able to get a hold of me right away. Everyone is just very friendly, understanding, and very nice.
I looked them up on the internet and chose to get them. We have 2 devices and both of them have worked fine when we've tested them and used them. One time, while I was putting the laundry up, I got dizzy and fell down. My husband, who is invalid at this time, couldn't get to me so he punched the button. Neither me or my husband could hear them since we were outside, but help got here right away. They brought me inside and helped me.
I got it as a recommendation. I haven't had to use it but I keep it around my neck every time I'm home alone. I have no complaints about it.
My daughter got it for me. The directions to use it and to get it all hooked up were very easy to understand.
They've been very responsive. My cord came out of the wall, so it was not working, and they called me and asked me to plug it back in when I didn't even know it was out, so that shows that they are on top of what's going on. It was my daughters choice to get it for me, and I just take it with me wherever I go when I go out.
My daughter decided to get it. When it went off, they answered right away. It seems like it's accurate.
I researched all of them and I liked the features on Medical Guardian. I've never had to call in; I just wear it all the time. Although they answer every time when I test my system, sometimes it takes quite a few rings before they answer.
I would recommend this to a friend. We have compared lot of different companies; we read reviews of several, and this is the one we chose. We have been very happy with the services it provides. We knew I would be needing one, because I'm home alone and I had problems with my back. There is a lot of peace of mind knowing that this is here if we have a problem. It's just very easy to use. My husband does not have to worry about me being home alone and falling and him not finding out until coming home and finding me on the floor. They've called me to remind me to test it every three months to make sure it's always in good working order. I like that.
I had very close friends that had gotten this for their families, so I decided to get it too. I wear the button every day and every night. I've only really contacted them to do monthly checks and things go ok every time. The button is ok, just average.
I was going to be put in a home or something of the sort until I got better mostly because my husband wasn't around all the time. Because of that he thought to get this for me. I've never used it but I guess it would be good if I need it.
I did some research on it and figured that they were the best ones, so I went with them. I've had a number of hip dislocations, 8 of them as a matter of fact, and some of those happened after I got my medical device. On those occasions I was able to push the button and send out an alert. I got a quick response and the fire department was sent out in a matter of minutes as well as an ambulance. They even called my brother's wife. Everything worked very well when I needed it to work.
They were all that I needed at an affordable price. Besides, it was easy to get a contract with them, so I signed up. I've only had to call them once and they were very accommodating. I just wish it went a little further in the range it has, but besides that it's very good.
They were very responsive in getting things up and running for us. For us the main benefit has been the comfort of knowing that it's there, and we know it's working. Having the bracelet that you wear, you can use it if you need it; it's right there. We're very likely to recommend it.
They had the best features and price for the service that I needed for my elderly mother. It was easy for her to use, and she has had to use it several times. It has saved her life. She received immediate attention and immediate care.
I haven't had to use customer service except for the installation, which went well. I don't have any concerns; it's very comfortable. I've read that it was the best, but you can't push the device and talk into it.
I got it because I needed some kind of protection and since I liked what they said and offered, I decided to get it. We haven't actually had to use it as of yet but in the four months that we've had it we haven't had any problems either. I should probably test the apparatus though. The microphone is in a completely different room from the thing that I wear. My sister has a different system and I know that that one has the microphone right on the apparatus that you wear. If I were to fall at the other end of the house I'm not sure I'll be able to talk to them. That's one of my concerns with it.
Reply from Medical Guardian
Mar 09, 2018
Thank you for the review. If you push your help button and are out of range to be able to speak through your speaker, you will still get the help you need so long as you are within range for the button press to go through (this varies from unit to unit but would be at least 350 ft). The operator would assume an emergency is occurring and proceed with your emergency plan that was previously put into place. If you are interested, we do offer a unit, the Active Guardian, that has a microphone right on the button that you wear. If you would like more information on that unit, reply directly to this message with your full name, address and phone number so we can reach out. Any information you share will not be posted on and will only be shared with Medical Guardian. Thanks again for reaching out and have a great day!
It works, for one thing. I had one before from another company, and it sounded real good, except it didn't work very well. I had to shop around after that. I found this one, and it does work, which was the main reason for choosing it. We've tested it a couple times just to be sure it was working. It's supposed to work anywhere, and anywhere we ever tested it, it does work. As long as you have cellular service, it will work, so it's fine. It does what it's supposed to do. It's not cheap, but they are very trustworthy; I have no reason to think they're not. We've been on the phone with them, and they're always as friendly and knowledgeable and know what they're talking about, so we never had any problems.
I don't use it too much because my husband is here all the time. It would be a great thing if you were to live by yourself all the time, and there wasn't anybody around to help you. I have had trouble with it going on and off when I didn't even push it, but they sent me a new one, and they said the old one's battery was going low. Otherwise I have no problem with it. My daughter-in-law is the one who picked it out. She looked up and went to a bunch of them.
My husband died and I live alone, and that's why I got the device, but I have not had to use it yet. I had done research and I decided that it was the best one for me, providing the best service. Every time that I have had any dealings with them, they answer your questions and they're easy to deal with. My only complaint is that nobody ever calls to check on you. When my mother had a device I remember they called once a month just to check in, and nobody ever calls to check in. Also, the device is too large. I was wondering if they have a wrist device instead of the one that goes around your neck.
Reply from Medical Guardian
Mar 09, 2018
Thank you for the review. We are always looking for new ways to interact with our customers and will keep your feedback about check-ups in mind going forward. Many of our devices do have wristbands, but it depends on what unit your husband has. We can look into his situation further if you can provide some information to locate his account. If you can provide his full name, address and phone number we will reach back out. Any information provided will only be shared with Medical Guardian and will not be posted externally. Thanks again for the review and have a lovely day!
My daughter got it for me. Apparently my bracelet malfunctioned and the sent someone to my house because they thought I needed help. I had the scare of my life when I saw a man standing over my bed, I almost died of a heart attack. That has never happened again, but if I ever need help I know they'll be there. That's always a good thing.
I found them through word of mouth. I've never had to use it but I wear it 24/7. It seems to be very user friendly and from my initial interactions with them they seem to be good.
I checked a couple of others out, and went with this one. I haven't used it yet, only to check to see if it works. I haven't had any problems, but money-wise I think they're a little expensive.
There seemed to be a lot of good feedback when I looked online. The person who has it fell and broke her arm and shoulder and had to call 911. Not only did they call those services for her, they checked with her and then they called me to confirm everything and tell me what happened. We were very pleased. When we needed them, they responded. When we do a test, they're right there, so we're happy with that.
It met the criteria for what I was looking for so I got it for my mother. When I first purchased it, the young man that I talked to was very thorough and he answered all my questions. He went through the pricing with us and everything. My mother is following all the instructions that came on the packet that they gave us. The information there was very thorough and easy to understand. She has told me that when she puts the necklace around her neck it feels very heavy, especially since she's a tiny person. I've tried to encourage her to wear it around her waist, but she insists on putting it around her neck. I'd like it if she had something that was a bit more lightweight. Otherwise, she's very happy with it. They've done exactly what they told me they would do and I've had no problems with them. There was one time when she was out shopping and she pressed the button. They went to her home immediately to try and find her but since she wasn't there they called me and kept on looking for her. They were very thorough in finding her. I've been very pleased working with them. The service is expensive, I'm paying about $60 a month, but it's worth every penny if it helps protect my mother.
I had a different one and I was not satisfied. My doctor got on the computer and entered the information to have everybody call me, and Medical Guardian was one of the first ones that I talked to. The young lady that I spoke with was so nice and knowledgeable. Every question that I had she answered very nicely. She was just always so polite and she brought up things that I had not thought of. Their support has always been there when I needed it. They call just so you know how your equipment is doing, and to check on you. I had to use it one time when I fell over and I hit my head. I was bleeding pretty badly. I was conscious and knew where my phone was, but I had the Medical Guardian on me, which was much better. I asked the operator if she would call my son and daughter-in-law, to come over from close by, to see if we needed an ambulance or not. We stayed on the line and they came over. They looked at it and they told her that I needed to get to the hospital, and they got everything here quickly. The device itself it is very user-friendly. The pendant is very easy; just wearing a neck strap on your neck, that's no problem at all. I have the one you wear on your arm and that was my favorite. I had to replace one, though. One of them just came apart by itself at one point, but when I called, they said that's no problem; we'll just send you a new one, and it'll be in the mail in three days. You can't beat customer service like that. I like their device, I like their customer service, and I am satisfied. I am not going to change.
So far, I've only used it just to check it occasionally, to make sure it's working. The times that I've checked to see if it's working, I got answers right away, so I suppose that's good. My daughter had said to research them, and we thought it was one of the better deals that we could find.
I had fallen down about four or five times in the last four years, and I needed something because I've fallen in a couple of places where nobody was able to help me right away. I decided on Medical Guardian after I checked the ratings on the internet. Every time I just call to check, somebody's always right there, no matter what time. It works. So far I have nothing but good things to say about it.
I researched all of them, and it seemed like this was the best. There were more positive reviews about this company than the other ones, plus the price wasn't that bad, and I could cancel after three months if I had needed to. I'm sure it probably resembles all the other companies, but it seems efficient. I talked to the person that signed me up and he answered all my questions right there. Since then I haven't had a need to utilize customer service. I've had no problems. I can wear that device in the shower. If I go out, all I have to remember is to take that little transmitter with me and that's it. People keep asking me what time is it when they see the thing on my wrist. If somebody asked me, I'd recommend it, because I don't see any problems with it.
The last time I used it was when I fell on the ice while outside talking on my driveway. The device is really outstanding. Everyone should have one. I like being able to take it into a shower, and I don't have to worry about it.
Price and service were the factors that made Medical Guardian best for me. They offer quick responses and clarity in explanations, but the battery charge on the unit needs to last longer.
Reply from Medical Guardian
Mar 09, 2018
Steve, thank you for the review. We're happy you enjoy your Mobile Guardian overall. Regarding battery life, we now offer a new mobile device, the Active Guardian, which has significantly improved battery life compared to the Mobile Guardian. If you are interested in hearing more about the Active Guardian, reply directly to this message and we'll have someone reach out and discuss it further with you. Have a lovely day!
My daughter bought it for me, and if I knew someone that needed it, I would recommend what I got. I accidentally hit it once, and they're right on the money. I was out in the yard and I got a fire ant on my leg. A cop car came up. The officer wanted to know if I needed an ambulance. I said "No, I didn't push anything," and he said "Yeah, you did." I must have hit my bracelet with the electrical cord or something but didn't know it. But they were sending up help! I was happy with their service. If I had been in trouble I'd have appreciated it. They were there even when I even touched it and didn't mean to. They're very alert. I depend on it, and I wear it most of the time.
They're so detailed, so caring, and so organized, and it's convenient and easy to use. Fortunately I've not had to use it, but I have it with me every day. I'm just thankful that they're available and that I have them, with all of the benefits they offer.
I use it whenever I leave the house and when I'm home alone. Their immediate response is excellent. The system seems to be accurate and concise.
I looked up the best Medical Alerts on Google, and it popped up on the first line. I looked at others, but I chose them because of the commercials I saw. My grandpa wears the device every day, but we didn't use it yet.
I decided this was the best company for me because of its rating. I think it's a very good company, I recommend it to a lot of people. I wear the device all the time.
It was the only one that I found that was willing to work with us in the center. We have not thankfully had to use it yet. They were very helpful at getting everything set up. It's a comfort having it there, knowing that if we do need to use it, people will get access to emergency help.
I had to have the wristband replaced because it fell apart. Every time I have talked to them, though, they've been most cooperative, so I have no quarrel with them. I'm just glad I haven't had to use it, because I try to be very careful. As far as I know it's very good. My daughter helped me to decide on it, and I wear it every day.
Their action is excellent, so I don't have any complaints about it at all. I'm very pleased with the service. It's worth every penny I spent on it. I feel secure wearing it. I trust them completely, and I have already recommended them to someone. I haven't had to use it very much, but it's been very good. They answered and got the information that I needed and the help I needed.
I didn't really decide on Medical Guardian; my daughter did, and this was the only one we really looked into. I have to use it often, because the device that I hang around my neck when I go on my walk goes off on its own sometimes. We have notified them about that, and they were going to send another unit so that we could see if it is just this particular unit, but I haven't heard anything more. Otherwise I have no complaints at all. Everybody's always been very considerate and tried to help. It's comforting to have it. I would definitely recommend it to others.
Reply from Medical Guardian
Mar 09, 2018
Bonita, thank you for the kind review. It appears that your new neck pendant shipped after this review posted. Please reply directly to this message if you need any additional assistance. Have a great day!
I would recommend it to others, since I have no complaints. The only time we use it is when I'm not around and my wife is alone. We have not had a problem with it.
The customer service is very good, and they are really prompt, I like the service.
Reply from Medical Guardian
Mar 09, 2018
Juanita, thank you for the review. It seems that you are happy overall with our service. We aim for five-star reviews. Is there anything we can do to earn a five-star rating from you? Thanks again for reaching out!
My daughter is the one that picked out the service. As far as I can tell, it's worth it. I've tested it a couple of times, and I got an instant response. I haven't had to use it yet, but it's very comforting to know it's there. I wear it everyday.
With Medical Guardian, my husband always has contact with someone. It has a limited GPS, so he can take it wherever he goes, and it's easy to get where he needs to go.
I was just looking up on the internet and I found that it would be the best one. It has the options I wanted. I had another one before, but I could only go as far as my yard. This one I can use farther away, and then it has the tracking system if I get lost or something, so that was a plus sign for me too. It's very comfortable; I wear it out and around the house here.
Their advertisement made it seem like they were a little bit better suited to my husband's needs. I thought the salesman had sold me the one with the GPS, but that was not the case, so when my husband fell, nobody knew. They also didn't bother to mention that it was serviced with AT&T, and in our little community you don't get AT&T very well, so half the time it was flashing red because there was no signal. When I talked to them about it they were a little bit rude, and when we went to cancel, it took them a week and a half to get me my shipping label, which is ridiculous.
Reply from Medical Guardian
Mar 09, 2018
We thank you for reaching out. We strive to make sure that we are getting customers the right systems to meet their needs and value the feedback you provided here. Because of feedback like yours, we are working on making sure that the AT&T service we use is more prominently featured on our website in the near future and also more clearly stated on sales calls. We are reviewing your experience to ensure that we can improve the overall experience for other customers going forward. Have a great weekend!
I really wanted the wristband instead of the necklace, and they were one of the few companies that offered that. The price was very good. Just last night I was getting into bed, and I made a soft landing on the floor, so I had to press the alarm. I live in a new development and they didn't know how to get to my home, so the gentleman that was on the call was able to relate the direction that I gave them to the ambulance driver. I keep my bedroom door shut, but the device picks up the alert from a good distance away.
I tried a couple other companies and I never got the service that I thought I was supposed to get. Medical Guardian has been great though. It's always with me and it's easy for me to use it and wear it all the time. Every time I've called them with a problem or something they've always been quick to respond. They always resolve my problems. I feel safe and comfortable knowing that they are there for me, I'm glad I found them.