Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Beverly Denver, CO

Everytime I had called, they are willing to answer my questions. Customer service is very professional whenever I call.

5 years ago

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Verified Customer

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Anonymous Redmond, OR

The device is secure, and as a company, Medical Guardian is very thorough. Customer service is very courteous.

5 years ago

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Verified Customer

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Barbara Indianapolis, IN

Great customer service, but I keep getting the machine when I call. There was a problem when I tested my device today.

5 years ago

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Verified Customer

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Dennis Woodruff, SC

It is very handy and takes the worry out of our life. They are very responsive, helpful, quick, and friendly.

5 years ago

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Verified Customer

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Sylvia Honesdale, PA

You don't have to take it off to shower and it is very easy to use. They are very prompt and courteous.

5 years ago

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Verified Customer

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Betty Merced, CA

They sent me a replacement piece very quickly. It is very easy to use. I live alone, so I am safer with the device.

5 years ago

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Verified Customer

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Margaret Santa Cruz, CA

When I had a bad asthma attack, I used the device and got immediate help. I can't get the lock box to work.

5 years ago

Reply from Medical Guardian

Margaret, thank you for the review. We're happy you got the help you needed when you needed it! If you still need help with the lockbox, we can help you with that. Simply reply directly to this message with your full name, address and phone number and we will be in touch. Any information shared in your response will not be posted publically. Have a great day!

Apr. 10th, 2019

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Verified Customer

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Heather

Medical Guardian helped me set up the system with no problem. The device works the way it's supposed to.

5 years ago

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Verified Customer

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Philip Oyster Bay, NY

I test the equipment every month and it's been fine and it seems to work. They've been there when I want to test it.

5 years ago

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Verified Customer

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Sissie

I set up the account for my mother and I'm still waiting to receive and invoice from them to know what exactly I purchased.

5 years ago

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Anonymous

They're not available all the time and sometimes it can be hard to reach somebody. But, I like that it's convenient and unobtrusive.

5 years ago

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Verified Customer

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Anonymous

The only thing I don't like is having to charge it because I forget. It's not difficult, but it's bothersome. Testing the device always goes fine.

5 years ago

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Verified Customer

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R.

It costs a little more than what they said it originally was. But, my mom tested it and got a response right away.

5 years ago

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Verified Customer

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Bonnie

I turned over in the night and activated it, some gentleman asked if I needed help and I just told him no.

5 years ago

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Bruce

The service is excellent, and the product seems to be good quality. Everything works well and it's inconspicuous.

5 years ago

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Verified Customer

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Linda

Every time I call, they get right back to me. I just like the way it works and how they answer me so promptly.

5 years ago

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Verified Customer

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David Speonk, NY

I have the wrist band and it seems to work. We've tested it and it works fine. The wrist strap is very helpful.

5 years ago

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Verified Customer

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Robert

They helped set it up and everything was easy. The device is small, convenient, light, easy to carry around.

5 years ago

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Verified Customer

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Anonymous Alexandria, VA

Customer service is easy to deal with. I wish that I could have a little more range with the device.

5 years ago

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Verified Customer

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Carmen Hialeah, FL

The device they gave me to put in my pocket is inconvenient because I don't always have pockets. The response time is very fast.

5 years ago

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Verified Customer

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Judith O'Fallon, MO

The price is fair for the service that is offered. The response time is very quick when an alarm is made.

5 years ago

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Verified Customer

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Juan mercado

Let's me know when it's dead and needs to be charged. Excellent customer service with the programming of device

5 years ago

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Verified Customer

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Jane Selinsgrove, PA

I share the service with all of my friends because I like it. I think that the payments are a little high for a year.

5 years ago

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Verified Customer

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Donna

If I have a question I can call and get an answer. I'm comfortable with the device now that I have it.

5 years ago

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Verified Customer

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Leslie Watson

O haven't had to use it yet, but a representative called me and helped me test it. They seem very helpful.

5 years ago

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Verified Customer

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Brianne Stephens

Buttons could be easier to push, hard to get through to customer service, my watch was off line and how waould I know how to upgrade the software??

5 years ago

Reply from Medical Guardian

Brianne, thank you for reaching out. We can definitely help you out if you are still having technical concerns with your device. Simply reply directly to this message with the full name of the device user (if different than your own), their address and primary phone number. Thanks again for your feedback!

Mar. 19th, 2019

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Verified Customer

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Georgette Carballo

Because of the safety they provide. Even accidentally hitting the wrist button they responded immediately.

5 years ago

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Verified Customer

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Amelia Nelson

I have not had to use it so don't know response time, etc. I am disappointed that I cannot speak through the necklace...

5 years ago

Reply from Medical Guardian

Amelia, we have several different devices available to meet the needs of our customers. If you are interested in hearing about other options available to you, including all-in-one devices that you can speak directly into, please reply directly to this message with your interest and we will be in touch. Please include your full address and phone number in your response. This information will not be posted publically. Have a great day!

Mar. 8th, 2019

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Verified Customer

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Maurice D Church Fremont, IN

Great product and wondrful tec support. The whole team made our transision a wonderful expierence for mom!

5 years ago

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Verified Customer

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Terri P Cleveland, OH

We recently experienced a power outage. The system told me that the power was out before I could flip the light switch

5 years ago

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Harold

We have done a lot of testing in my house because there are many dead spots. Customer service has been good, and has been very patient.

5 years ago

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Verified Customer

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Linda

The device is small and doesn't take up much space. Medical guardian has very nice people working with them.

5 years ago

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Verified Customer

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Shirley

The service was very easy to install, and the device is easy to use. We have had no problems so far.

5 years ago

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Verified Customer

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Gloria Traylor

The string that goes around my neck is irritating. They answered all my questions, which I did like.

5 years ago

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Verified Customer

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Anonymous

I saw the advertisements in a magazine and that's how I decided to get it. It seems to work whenever I need it.

5 years ago

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Verified Customer

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Connie Cox

We've had it a couple of months and so far, it has been good. They're really friendly and answer my questions.

5 years ago

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Verified Customer

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Gwen Myers

One thing that I do not like about it is that I cannot use it outside. If I get more than 400 feet from the house it's not any good.

5 years ago

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Verified Customer

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John Fostel San Francisco, CA

One day I set it off by mistake and they responded within a few seconds. It's simple, not too big, and easy to use.

5 years ago

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Verified Customer

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Margaret Hippensteel Orrtanna, PA

I think there are others out there with more features. But, they've been very helpful every time I call.

5 years ago

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Verified Customer

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Anonymous Colliers, WV

When I used it, they couldn't hear me for whatever reason. I was near the unit, so that concerns me.

5 years ago

Reply from Medical Guardian

Thank you for your review. We're sorry that you have been experiencing technical issues with your device. We definitely want to take a look at your concerns. So we can better look into these issues, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again and have a lovely weekend!

Mar. 1st, 2019

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Verified Customer

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Henrietta Goodin Marbury, AL

I had some trouble when I started out, but they helped me out quickly and efficiently. Also, it's waterproof.

5 years ago

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Verified Customer

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Barbara Grewe Byron Center, MI

We got this for the features and price, so far we haven't used it other than the initial set up test.

5 years ago

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Verified Customer

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C.M Johns Island, SC

This is really easy to use and take care of. When I called to get it set up it went well, and I understood it.

5 years ago

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Verified Customer

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Leonard Mcelhaney Forest, VA

Sales were very accommodating and answered all the questions I had. They cover all of the United States.

5 years ago

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Carole Bayer Willow Grove, PA

I've only dealt with them once when we were trying to test and they called me right back. It's convenient.

5 years ago

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Verified Customer

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Esther Anderson Grand Blanc, MI

I like the idea of having the wrist alarm, I can take it with me wherever I move without having to change anything.

5 years ago

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Verified Customer

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Loraine Salerno

I'm noticing now that the spring is showing around my neck. I wish there was a better way to have it so that it didn't show.

5 years ago

Reply from Medical Guardian

Loraine, thank you for your review. We offer a variety of products to meet the needs of our customers. If you are interested in hearing about other device options that are available to you, please reply directly to this message. Have a lovely day!

Mar. 4th, 2019

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Verified Customer

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Lecreda Smith McConnells, SC

They called and checked on me and they are really good. It could be a little smaller, which would be nice.

5 years ago

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Verified Customer

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Donna McElroy

Reliable responses and reminders to complete information for their files. Very friendly saleswoman.

5 years ago

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Verified Customer

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Pat B.

Ordered the watch and the necklace but only received the watch. I call them and they said they would be sending the necklace to me. Then the watch they did send is one of the cheapest set ups that I have ever seen. The button keeps falling out of the rubber band for the wrist. Very cheaply made all around

5 years ago

Reply from Medical Guardian

Pat, thank you for reaching out. We're sorry that you didn't get everything you were supposed to get initially. We are also sorry that you are unsatisfied with the overall design of your wristband. We offer up a variety of device options and may have an option better suited to meet your needs. So we can better research your concerns, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch to discuss additional options with you. Thanks again for reaching out!

Feb. 27th, 2019