Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Bernice

We've seen several online reviews and we've also called a couple of different companies. Medical Guardian just felt like the better company to work with. I bought it for my mother in law, but she's never used it up to now. The staff is very responsive, easy to deal with and proactive as well. They do a good job in answering all of the questions that are consistent.

5 years ago

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M.T.

We research online and Medical Guardian had the most features that we thought would be needed for our use. I have it for security and I've never had to use it, but I do keep it charged. I use it everywhere like when I'm in the shower. It just has all the features I need like the built in GPS. I don't have to worry about falling and no one finding me. They'll be able to locate and resolve those kind of issues.

5 years ago

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Anthony Rampulla

My daughter and sister did some research on various companies that do the same work. They decided that Medical Guardian was the best company to go with because of all the online reviews they saw. Luckily I haven't had to use it at all, but I have mistakenly hit the device. I received a call and they asked if I needed a medical help. I said no, that it was just an accident. They've always answered my calls.

5 years ago

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Janette Doherty

I just needed to have it in order to protect myself because I live alone. My children made the choice of getting it for me after I got deathly sick. I take the wristband with me everywhere I go. I just feel secure having it with me. I used it recently in January when I became ill. I was about to faint but I managed to push the medical alert button. They were at my door within 5 minutes. I think it's a very worthwhile thing to have for elderly people that live alone.

5 years ago

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Myrtle Sullivan

The research I did and the demeanor of the person I talked too, I told them my needs. Medical Guardian has fulfilled those needs on behalf of my deaf aunt. We even named the GPS George, so I always tell her to never leave the house without George. I like that Medical Guardian never charges you for mistakes or for tests. It's very comfortable for my aunt and simple to use. I would recommend Medical Guardian to anyone I know since it does the job.

5 years ago

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Helen Patavino

I was in the hospital and my daughter did some research on medical support which is why I have it. I haven't used it yet, but it's good to know that if I need it I have it because I've fallen in the bath rub before and I was there for thirty hours. When I activated it they walked me through it since I'm not very good with technology. I had no issues.

5 years ago

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David Cutler

I decided that we needed one since I'm going to be living alone and I've had some medical problems and my family wanted me to have some kind of device. It seemed like provided many things. I like their program best so I chose it. I have had an incident where it was set off accidentally. They were attentive and immediately called my family members, they understood the situation and everything was fine. It was very easy to set up, it feels like it monitors you.

5 years ago

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RobertaKunze Orange Park, FL

I'm a senior citizen and I took a fall that scared the life out of me. I live alone and when I told my daughter, we decided to search for something. She told me that Medical Guardian has the best deal and they cover you wherever you go. She's a nurse so I trusted her expertise. I've had no trouble with it. I haven't used it. The only time I have is when I call once a month to check up, just to make sure it works. I never take it off, I wear it while in the shower as well. I'm very pleased with the service.

5 years ago

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Delores Bastert

I read up on it and it sounded very interesting and very reliable. I knew that my mom wouldn't go out without me so I know that it sounded like the right product for her. When my mother moved in with me she never left the house unless I was with her, but now that she has medical guardian she does. The customer service is great. We would check every once in a while. After a bad incident on where she fell and broke her wrist, we can't seem to find the device. We're ordering a new one.

5 years ago

Reply from Medical Guardian

Thank you for the kind review! It appears that a new pendant was sent out to your mother on 5/9. Please make sure to call in and get the pendant activated if she has not done so already. If you need any additional assistance, feel free to reply directly to this message or to reach back out to our Customer Care team for additional assistance. Have a great day!

May. 29th, 2018

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Virginia Frasier

I was watching TV and I saw an advertisement from our local news and they were highly right recommending Medical Guardian. We haven't had to use it except for when the power went out for my mother and she was scared to death. Every time I have any questions, they always give me the answers I need. We've had Medical Guardian for 3 years and we haven't had any problems with that.

5 years ago

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Christina Newburg, MO

I've never used it, thank goodness. I wear it as a bracelet and I usually place it on my nightstand. It's very comfortable to know that it's there whenever I'm alone. I had fallen in the past which is why I've gotten it. I'm happy to know that if the power goes out that it alerts me right away. I'm amazed on how fast they can answer. I'm very happy with the service. I know that if I should fall like in the past that someone is going to come and help me.

5 years ago

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Jen L Westhampton Beach, NY

I went online and research a lot of different medical products like Medical Guardian. One of the main reasons was that in case my mother falls she would be talking to people from the United States, it's not outsourced or anybody out of the country which was a big deal for us. I called them and the representatives were terrific and very friendly. She uses it on her wrists like bracelets. She hits the button once a month to test it out. Thank goodness she hasn't fallen, but if she does, no matter where she is I know she can get the help she needs.

5 years ago

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Carolyn S Phoenix, AZ

The price is excellent and I liked that I also get a lock box for my keys so they didn't have to break into my house to get to me if I have a problem. I wear it all the time and I haven't had to use it so far. I will simply call in to double check now and make sure everything's up and running. They're always helpful and always ask if it's a medical emergency or something else, I really appreciate that.

5 years ago

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Russ Las Cruces, NM

Our son made the decision, he is the one that provided this device for us. There have been times when I've fallen down and needed help to become more stable. Customer service has been okay to say the least. They do respond very quickly and they did a very good job. It's very easy to use, nothing too complicated about it. I'm glad that I have a sense of security knowing that if I fall down or need help that it's available.

5 years ago

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Renie Bright Bakersfield, CA

I saw it on an advertisement on my television. I use Medical Guardian whenever I got out like when I take my dog for a walk or if I'm out and about. I decided to keep the pendant in one piece. I've used it around 5 times or I would on the ground not being able to get up. They contact my relatives, paramedics and the fire department. I just press the button and I have an immediate connection to with someone.

5 years ago

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Evelyn Hotchkiss Lakeland, FL

I did a lot of research and found out that Medical Guardian had the best to offer. I had an incident where I was at a store and I got very sick in the ladies room. I used Medical Guardian, I explained the situation to them, they came and rushed me to the hospital. They were very kind and gentle. Very understanding even though it was an embarrassing situation for me, they handled it perfectly.

5 years ago

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Charles Enyart Vinita, OK

If I recall correctly, I think I just saw it on TV and thought to check them out. I called in, and got started. I had to use it twice in one night. I had an infection, which I didn't know I had. I became very weak and fell. I managed to crawl to it and I think I pushed the button, though I don't remember. They responded, of course, but I wasn't taken to the hospital. Later on that night the same thing happened, I called, they alerted my son, and I was taken to the hospital. They did what they said they would do.

5 years ago

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Treva Danison Thornville, OH

We decided that I needed one because I live alone, I'm 84 years old, and I'm not in the best health. I had another company that just kept calling me. I wouldn't even touch the button and they would send out all the squad teams and everything. My daughter did some research for me to get rid of it and we got Medical Guardian. Whenever I test it, they're right there for me and I trust that if I ever need them they'll be there. It's worth the peace of mind it gives us.

5 years ago

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Judy Pistachio New Castle, PA

The necklace can go everywhere with her. It's semi-water proof too, so she can even take a shower with it. It's very convenient. My mom happens to fall quite often. Whenever she does, she pushes the button and they are there promptly to do whatever they need to do. They always make sure that she's alright. They also call me and tell me everything I need to know. They are quite friendly and helpful in that respect.

5 years ago

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Anonymous

I picked them for my mother because of the price and because we would get notified if she fell. She wears it 24/7 but does take it off at night and puts it to charge by her bed side. If it's not charged I get notices about that, just in case there's something wrong. One night she set it off accidentally and all of a sudden we heard someone talking. They were calling us to let us know that the alarm had gone off so I just told them I'd call her myself since she's hard of hearing. I was very impressed with that, especially because they responded immediately.

5 years ago

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Judi & William Faulkner

I do check it monthly like they ask me to. And I check it in different places. I always check the answering time in roam. I check it at different times of the day too and they always respond and they always check thoroughly to make sure I'm okay, my husband is okay, and everyone in my household is okay. I've never checked it and not gotten a response.'

5 years ago

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Anonymous

I just happened to find them on the internet and called them. I talked to someone, ordered it for my mom, and it was delivered. She's 94 and lives on her own so I gave it to her in case she fell and needed help. The button itself is very easy to use, which is something important for my mom. Customer support was helpful in getting it all set up. No one came to the house but we just plugged everything in, did a test run with them, and it worked. It was all very easy to do and we didn't have any problems. We've had a good experience with them.

5 years ago

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Anonymous

I saw it somewhere on the internet. When one of their representatives called and explained it to me, it just sounded like a good choice, so I got it. I've tested it a couple of times and it works very well. They have answered all my questions and are right there in case I need them. It seems to be adequate and I'm pretty sure they will be fine if I need them. I do think their price is a little higher than what it should be.

5 years ago

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Betty Pardoe

I think I picked them because of the advertisements. The service is available anywhere you go but you have to bring the transmitter out with you, otherwise it won't work. When I pushed the button accidentally the rescue team got here in no time at all. I was embarrassed but at least from that I learned that they respond quickly. I did fall last month, but my family was here so I didn't need to use it.

5 years ago

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Jeanne M. Miller

Since I live in my daughter's house, she got this set up for me. I usually have the pendant around my neck when I'm by myself. I've had it for 3 years now and so far I've only used it once. They were very prompt though and they got in touch with someone that helped me right away. I got attention within five minutes of pressing the button. My only problem was not with Medical Guardian but with the ambulance service that they sent. I got a bill from them for $300 because I wasn't taken to the hospital and was treated at home.

5 years ago

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John Cook

The statistics showed me what they offered and the twenty four seven coverage That no matter where you are, you're covered. We don't use it, but if my husband has any complications I know that all I have to do is push the button and we'll receive help. I always do monthly tests and it's reassuring how attentive they are. They're very prompt and attentive. They give you any information that you may ask.

5 years ago

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Gloria Brill

I've never really had to use it for anything other than testing it every month. I've also hit the button accidentally. They will immediately get on the phone and ask me if I'm in trouble. Now I'm having a little problem with one of the pieces. I've found them very nice and pleasant to talk to. They sent me a brand new, updated gizmo recently and everything was paid for.

5 years ago

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M.Y.

I had a need for the service so, when I saw an ad on TV, I decided to get it. I've used it twice. Once I fell and passed out. Apparently I pushed the button though I don't remember doing that. The second time I fell and couldn't get up, so I pushed it. On that occasion my son was around so he helped me up and we told them we didn't need the help. They have always responded immediately and have been very understanding too. I'd like them to have the kind of stuff that lets you use it when you're not at home.

5 years ago

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Sandra Dohrman

I picked it because of the price and the reviews they had. Our experience with them has been great, they've done a great job for us in the last year. We have had a couple of false alarms but it has worked well each time. They were also very nice and informative, letting us know that everything was ok. The only thing is that the bad on the wristband gets dirty easily.

5 years ago

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James Kelleher

My husband kept falling a couple of times so I was recommended Medical Guardian by someone with a similar experience who were very happy with their service. There was an incident when he must've pushed the button he took it off for his shower, the fire department, police and everybody showed up. They responded beautifully and everything worked it out excellent. They're very attentive.

5 years ago

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Margaret Griggs

It was the accessibility of the button and the radius for my grandmother in which she would be able to press the button and police or fire department can respond. My grandmother used it when she got stuck in the bathtub and the fire department showed up and got her the help we needed. We initially got Medical Guardian after a horrid incident where she had no one to help her and had to be in intensive care because of it. We like it because somebody responds immediately. It's easy for my Grandmother to access the big button.

5 years ago

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Phyllis Lopez Santa Barbara, CA

I fall quite a bit. I've had 4 strokes and my balance is off, so sometimes I fall and can't get back up and need to call for help. Someone referred Medical Guardian to me and, since the price was right, I got it. They respond right away when the button is pressed. They're very responsive and very pleasant too. I know that if I need help, all I have to do is hit the button and somebody will be there.

5 years ago

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Wanda Rodela Orange Park, FL

I tried a few and when we change phone companies, the first company would no longer be compatible with our medical device so we opt to change our medical device. That's why we have Medical Guardian now. I just wear the device around my neck and if I ever need them push it then I know I'll get the help I need. I always tested it and it works every time.

5 years ago

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Patricia St. Petersburg, FL

I'm older now and live by myself, so I wanted to make sure that I'm safe. A friend referred me to them and I got it. I always have it around my neck. The other day my little granddaughter pushed the button and the fire truck was out here within 5 minutes. I've never had any problems with it. Anytime I call, they always help me out with any issue I might have. It makes me feel safer.

5 years ago

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Jerry Obery Oakdale, CA

My husband doesn't leave the house much so this service was just right for us. It's not very expensive, it met our needs, and it just works. They're very nice and polite. I've needed them several times and, every time, they have been there for us on time. When my husband went into cardiac arrest they were here right away. I just pushed the button and they came on the line. I told them I needed an ambulance and they sent one right away. They saved his life.

5 years ago

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EM Atlanta, GA

I test it a lot and there's always someone there ready to talk with me. It takes about a minute, but they always answer and I just tell them it's a test and that I have no major problems. I had to use it one time in 2016. They called an ambulance for me and, when I was able to respond, I talked to the lady on the phone. They took me to the hospital and that was that. The price is good. I believe they will be there for me whenever I need them.

5 years ago

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Nancy White Nashville, TN

I like what it was offering. It's affordable and my sons went ahead and bought it for me. I believe in them and it's worked. I had to use it when I fell 2 months ago and almost broke my back, my sons pressed the button and help arrived. I contact Medical Guardian to make sure everything works out. They're always compassionate and kind. I love that you can wear it as a necklace especially when I'm in the shower.

5 years ago

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Sally Bostick Mishawaka, IN

I was so sick at the time that I just made the decision to get this. I've been wearing the watch and it works very well. It's easy to use and unobtrusive. I've also found that they are always very helpful and supportive. I have confidence in that if I ever need it, they will be there to help me and that they will call the ambulance or fire department.

5 years ago

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Ray Quillen Felton, DE

I saw an advertisement for them on TV and decided to get it. I liked that it has the GPS box that you carry around. That gives the person that uses it the freedom to go places. I have accidentally set it off and their response time is great. Within a couple of seconds, they were on the phone with me and had 911 on the way. When I explained that it had been an accident they called the ambulance off and were very understanding of the situation. They're just a great company, very reasonably priced. With what they offer they give our family peace of mind.

5 years ago

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Rita Wilczynski Susanville, CA

At the time I needed it for my wife. It was all pretty easy to install. With the device that you carry around your neck there's always a chance that you'll pin it against a cabin or something and send a false alarm. When I hit the button it went through the process and I got a call from them. They asked me if everything was alright and several other questions to make sure I was okay before they hung up. They were very thorough in what they did. I was surprised at how quick the call came in. It's a great system, a life saving device.

5 years ago

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Anonymous

Someone gave this to me after I had a bad fall. My friends just searched and got me the best service they could find and that happened to be Medical Guardian. I've used it several times whenever I fall. They are very quick to get here and pick me back up from the floor. They're always very pleasant too. Sometimes it seems like it's too easy to set it off though.

5 years ago

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Anonymous

I'm 80 years old and I want to live alone, the only way I can actually do that is by having this with me. It's wonderful, very easy and simple to wear. I have it around my neck all the time and I don't even notice that it's there. They are very attentive and always respond when I check it to make sure that everything is working. They have sent out an ambulance twice when the alert went off. Everything worked out the way it was supposed to. It makes me feel very secure.

5 years ago

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Bobbie Cooper

I was visiting my dad in Missouri and a friend recommended it to me. I've never had to use it, but I wear it while I'm at home. I've tested it a few times and always get a quick response. I've also gotten a call from the company who wanted to know how things were. I really appreciated that. They're very professional and nice. It's given my son and I peace of mind.

5 years ago

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Ann Evelyn

I did a lot of looking but the fact that it had GPS tracking integrated to it was the most important thing to me. That's why I purchased it for my mom. She's elderly and lives alone, so she wears it daily. Every time I've called them the people there have been very nice. They've fixed every problem and answered my questions. It has been a dependable and reliable service.

5 years ago

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Carolyn Cockrell Swansboro, NC

Since my husband passed away I feel like I've been very proactive in getting something in case I need help. I didn't want my children to come a day later and find me on the floor. I talked with some friends that had Medical Guardian and decided that that would probably be the best way to go. I feel comfortable with it. I haven't used it but one of my friends did. About a month ago she called them and got help very quickly. Every time I call with a simple question they are very nice and informative. I always get the information that I need. I've been very satisfied and pleased with it.

5 years ago

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Anonymous Florence, AZ

I did some research on it and since they were very highly rated by other customers, I got it for my mother. It's something that's easy for her to use. I love the fact that she can just take it with her wherever she goes. Every time I've called with questions they've been able to answer them for me. They have been very reassuring. She feels very secure having it in case an emergency happens.

5 years ago

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Joyce Schad Lake City, MI

It was all advertised in Reader's Digest and one of my friends at church brought them to my attention. I'm a new widow so I try to keep the device with me at all times. I usually check it once a month and that's it. They always answer promptly when the device works right, though sometimes it doesn't work. It's also a bit difficult to get through to them in my area. Otherwise, it's a fine device.

5 years ago

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Anonymous Fenton, MI

I like the fact that the GPS bit goes with me wherever I am. If I leave the house, I always take the bit with me. Otherwise, I just keep it on its charger at home. I also like the lockbox that I put on my front door. That way, if I'm not able to get to the door, the EMS can get in to help me anyways. One of their customer support representatives tried to sell me something, which I didn't really like. After that though I talked to someone else that was very helpful.

5 years ago

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Anonymous Lakewood, WA

I picked it because of the GPS. When I test it they are always very friendly. I was at a restaurant when I pushed the button by accident when I was putting on my coat. They called all the people in my emergency list and found where I was. It worked as it should've. I feel comfortable having it with me when I go anywhere. In case I need them, I know they are available. I think they are reasonably priced too.

5 years ago

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Maria Reno, NV

They had an advertisement on TV and so I called to sign up for it. I haven't used it, but I do wear it everyday to go shopping, to the doctors and when I'm at home. I carry around the smaller device with me so I have access to it. I love that they called me a few days before they were going to charge me which I thought was nice of them. They sounded genuine on asking how I've been and how things are.

5 years ago