Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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I was looking through online reviews and then contacting the company and talking with them. They were very quick getting the device to us; it was seamless. They were very patient; they were able to work with my dad, who's got a pretty strong accent, and they were very helpful over the phone. We actually got the device talking him through the steps and how to set it up, so I think the online support along with the direct support was super helpful. My only hesitation was the one time we did a test run. It seems like it took a while longer than it should have for somebody to respond to us. I think the cost was right in line with everything else. It seemed comparable to others and it stayed the same. You can cancel anytime, so you aren't stuck with it forever. He has it just in case he falls, so it's just a nice back up. We have not had to use it. The equipment is simple. The one they can wear around the wrist is very helpful. Same with the cellular device that they can carry with it, so it's portable, and it's not stuck at your house and that's it.
I got it based on a lot of factors. I live alone and don't have close neighbors, and things of that nature. I really haven't had to call upon them very often but in the beginning they were very, very good in helping get it set up. It seems they have all the necessary components that you would need, whether you are home or not.
I compared all the ones that were out there. This one seemed to have better ratings, the price was decent, and it provided what I needed. It was very easy to set up. They walked me through everything. When I moved, and I had to take it with me, again it was very easy to walk through and re-set it up. It makes me feel more comfortable knowing I have it. It took me a couple of weeks to get used to wearing it around my neck. I should get better at carrying the mobile device with me, which I don't do as often as I should, but it's a comfort knowing you have it there when you need it.
I used it twice through shortness of breath for calling paramedics. They're very very prompt, and it's easy to use.
My father has never had to use it. We did do a test. I haven't had any other problems. It has a long range. It's a simple system. I think they all are, but this is simple. The ratings on the internet helped me decide on it.
I was just reading all the information online and comparing the other companies with their company, and picked Medical Guardian. Support was very helpful when we set it up. It just seems very simple to use.
I was living by myself and had a lot of instability issues that were progressively getting worst. I had a couple of falls where I ended up going to the hospital, but it wasn't until a few years after that that I decided to actually get an emergency button. I had just recovered from a back problem but needed to have both hips replaced. Between my back, knee, and leg problems I was just unstable and kept falling off. I'm totally also disabled now and I'm usually on my wheelchair, but from time to time I get up from it. There is a nurse that takes care of me too, but she's only around in 14 hour shifts. Because of that we got it. The button is not hard to use at all. I just have to press it and they come out and help me. I had been using it for a while when I fell going from my bedroom to the kitchen. The nurse was there but I didn't know that, so I pushed the button and sure enough the people came here with an ambulance to help me. They stayed on the line with me to make sure that I was alright and everything. I didn't need to be taken to the hospital, so they just helped me get up. I feel more secure knowing that I can get help if I fall again. The price is not bad at all, but I do wish it was lower. I'm on social security and have to depend on my daughter's help to pay for it. Still, I'm keeping the system in case of emergency.
I didn't do research or anything, I just picked it. They've answered whenever we test the button and it still works, it hasn't broken yet.
My sister in law had them, so we decided to get it too. The only thing that I'm not quite satisfied with is the range of the button. You have to be within a certain distance for it to pick up on you. So, if you're too far like in a bedroom or something I don't know if they'll be able to send people...
We looked at all of the services available and wanted to get the best ones. From the reviews we saw, they seemed to be it, so we got it. We've had it for 3 months now and haven't had to use it. Every time we call though there's someone on the phone that can answer my questions. Everything seems to be good.
My husband chose this for me. I haven't had to use it yet, but it seems to be a good product.
It's primarily a preventative thing. I live alone, and my kids were not comfortable with me being here by myself thinking that I might not be able to get up to get my phone. I have not had to use it at this point in time yet, so I don't have much to say about it except that the comfort of knowing that I have it is nice. My daughter researched it, and based on that, she thought this one was the best fit. I think that there was a special going on anyway. She said something like that when they selected this one. It is convenient. I just wear around my neck, and I prefer that to the wrist version or whatever else is available. When I test the apparatus there is an answer right away, so I know that everything is okay.
I got it since it was the one with least restrictions. I did accidentally use it once and got a response within thirty seconds.
The device does what it needs to do and I like the two way communication that it had.
Our daughter arranged for us to have this since she thought it was the best service. Fortunately we haven't had an occasion to use it, but I'm sure they're ready in case we ever need it. My wife just keeps it on when we're home and it's available there all the time. I'm assuming they're good and we like it so far.
My son provided it for me. They were alerted to the fact that it must have accidentally been set off. They have called a couple times when they thought I used the device, which I didn't. It might have accidentally signaled, but I didn't purposely put the thing in action.
I needed it for my mother to be safe. Fortunately we haven't had to use it yet but we're happy with the device. It works and we get prompt responses from them. It's really helpful and it gives me peace of mind.
The service was recommended to me by my daughter so I got it. The device is good. I have not had to use it, but I've bumped it a few times and they've responded. I did have a bad experience with them last night though. My device started making a weird noise and we couldn't get it to stop. We tried calling them and we couldn't get anybody to answer and help us. I had to put the box in the cupboard so I could go to sleep.
My sister's son bought her one that works a couple of yards around the house and her yard. I thought I'd get the same one and without realizing it I got Medical Guardian. I'm glad though because in the end I got just what I wanted. It's a great asset to have since I can travel to see my children with it and it's a great security blanket for that. I always have it around my neck or in my purse so I can be safe wherever I go. At first I was confused about how I wanted to pay for it, but we got that straightened out. I thought the price was really high since I'm on a limited income, but I'm fortunate in that I can afford it. I feel very happy with everything and I'm really glad that I'm using it.
I got it for my mother since I live in northern California and she lives in southern California. She lives by herself, is 82 years old, and has a lot of broken bones, so I really wanted her to have it even though we have relatives down there. After my husband heard about them, we decided to go with Medical Guardian. It was pretty affordable and so far everything has been great. The product and the service couldn't be better. The button works great. If they can't get a hold of her they'll just send someone out right away. She falls a lot and it has probably saved her life a lot of times since we got it a few months ago. They have gone by and picked her up when she falls so she doesn't just lay on the floor for hours. Both my sister and I get alerts whenever something happens. One time they alerted us and by the time we checked in on my mother the fire department was already down there. Whenever I call with questions someone always gets right back to me with the answers. They're very polite, helpful, and accommodating. They're so empathetic. It has been a great experience.
I think it was the advertising and the things that I read about them that convinced me of choosing them. It just looked like a very comprehensive service. I carry it with me every day all the time. It's easy to use, though I've never had to use it.
My son looked them up on the internet and thought this was the best, so he paid for a whole year for me. I've never had to use it but I've tested it to make sure it works about once a month and they're always very helpful. We've also had accidental button presses. On a Saturday the thing that I keep on the bathroom wall fell. When my son tried to put it back up, he hit the button and they came on right away. They were very nice about the situation.
I did a lot of research on the companies. When I called them, they answered my questions a little better than the other companies that I talked to so I ended up purchasing it for my mother. It just felt like they were actually concerned about the person rather than just trying to make a sale. They were very helpful in setting everything up and in answering any questions we had. They made sure that my mother knew how to use everything and were just very professional and helpful. We're relatively new to the system, she has only had it for a couple of months, but it's clear that if she needs help she will be able to get it. She hasn't had to use it yet but she seems comfortable with it. The price is reasonable and I'm very pleased with the way they handle everything. They're just very helpful and honest. It has been a good experience.
The church's nurse was the one that decided to get this for us. I've used it some 3 or 4 times for emergencies and they have sent someone to come up to help us out. Both my wife and I think it's a very good service. We really like it so far, it's very good.
My children did some investigating and got it for me because they thought it was the best one. At first it was hard for me to get used to wearing the wrist one, but now I'm alright with it. The little strap that holds the it together slides back and forth a lot and it even falls apart sometimes. Because of that I have it tied down with a rubber band so that it stays put. I have it on most of the day. The only thing is that it doesn't really work if I'm too far out of the house, like when I walk to the mailbox. When I test it it takes a long time for the thing to connect and get someone on the line. It probably takes 2 or 3 minutes for them to talk to me. Because of that I was thinking that if anything happened and I laid on the floor bleeding or something, that 2 or 3 minute wait wouldn't be good at all.
Reply from Medical Guardian
Mar 15, 2018
Nancy, thanks for the review. Regarding your wristband, feel free to customize it howsoever you choose. Some customers change out the bands completely. A watch repair shop may be able to help you with this. Regarding response time, button presses should go through in under 60 seconds in typical conditions. Since this is not the case, we will have a member of our Customer Care team reach out to troubleshoot your Home Guardian. Thanks again for the feedback!
I just researched it and compared to other brands. I don't remember the details anymore, but it just seemed like the best one for me. One thing is that it allows me to go for a walk and carry the unit with me, so I can use it along the way. I haven't had to, but it does allow that. I have no negative experience, no complaints. It's all insurance policy: you hope you never need it, but you're willing to pay for it in case you do. So, even though it is rather expensive, it's something that I think I'm willing to pay for.
Medical Guardian contacted me. I had been with another one previously, and they suggested I change over with the better price. The one I have is a necklace. I've never had any issues.
My husband had seen it somewhere in advertising. Sometimes it takes a little while to get through to them when I try to do tests or something like that. I've only used it one time where where it was an emergency, but I have tried to do tests and sometimes it takes a while to answer. I had to use it about a month and a half ago. My husband was unconscious, and they had to take him to the hospital. It was a good experience with them; they stayed on the line with me and helped me do compressions and and try to get him to breathe.
I was living alone, and I decided that since I work a lot out in the yard during the summer, if I happen to fall or get hurt, I would like to be able to have access to help without having to figure out how to get back in the house to get to the phone. I'm glad that I have it on hand in the event that I do need it. If I do need assistance, it would be available, and it's a comfort to know that I've got access to help if or when I need it.
My brother who lives in Texas knew a lady that told him that Medical Guardian was the best thing she ever used and, after we got it, we found out that it actually is. I have the kind that goes around my neck in case of emergencies and also the machine that sits on a table by my bed. Every time I've called they've been right there to take me to the hospital. I did have an accidental button push but they were very pleasant about it. They're kind of like a big family, they really care for you and stay on the phone until they make sure that you're alright. They either send help out immediately or call the people that we want them to call. The only thing is that they told me they'd give me $5 for every person that I referred to them, but they haven't followed through with that yet.
Reply from Medical Guardian
Mar 14, 2018
Christina, thank you for joining our big family! We're happy that you are satisfied with your device and service overall. We would like to look into your issues with getting your gift cards for referring others to us. Would you be willing to help us locate your account? Any information shared will not be posted publicly and will only be shared with Medical Guardian. If you could provide us with your full name and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out. Have a lovely day!
My daughter set it up for me. I haven't used it yet, but so far when we call them for something, they're there. They always answer the phone, and they always help; that's a big plus.
My daughter researched it and got it for me. I like the literature that they gave me. The button is easy to wear and it's not obtrusive at all. So far I have not had to use it, but it It gives me greater confidence to have it while living alone. I feel like I'm well taken care of.
My son selected it. I put it on in the morning, and I take it off at night when I go to bed. I rely on it, and I feel that I can depend upon it.
I was just looking around the internet and they seemed to be the best choice out of all the other ones. To be honest, I haven't used it yet. We have tested it to make sure that it works but other than that we haven't done much in the couple of months that we've had it. They have answered every question that I've had so far though. It works well and they seem to be fast.
I'm my husband's care giver so I researched all of the services on the internet to get something for him. Judging from the information that we got and the amenities that they had, Medical Guardian seemed to be the best match for us. I also felt they give you the best bang for your buck. He puts it on the minute he gets up and takes it off when he goes to bed at night. So far he hasn't really had a bad fall or reason to use it, but we have tested it several times. We were concerned that it wouldn't work well where we live in Florida, but we were able to hear them alright. Sometimes when we call it seems to take them maybe a minute or two to come on the line though. It's not instant, but we've been very pleased with it. The other day I dropped it in the toilet by accident. I managed to take it out and spray it well with disinfectant before trying it to see if it worked. They had reassured us that it was weather proof, and after all that the button still worked. Now we have a broken clip, so we have to replace it since that's the button he prefers using.
I saw an ad for them in my doctor's office and decided to get it. I've only used it once and they sent someone out to help. The only thing is that, even though it's a small town, it took them 20 minutes to get here. That was longer than I expected.
I take care of the woman that wears this. She was by herself and I imagine she felt like she needed to have something like this in case she needed it. So far she's happy with it. She has never had to use it but I've helped her call them once a month to test it and they're pretty good. They could answer a bit quicker though.
My sister in law recommended it to me, so I got it. I don't have any concerns about it. The device itself is good quality. I usually wear the wristband and sometimes the necklace whenever I'm alone. If there's anyone else around in the house though, I don't use it. Overall it's a very good thing to have when you're disabled and live alone. If I fall and can't get up, I can use this to call for help.
I got it as a gift from my sister and brother in law. They just decided they wanted me to have something like this. I got it recently and thankfully I haven't used it yet, I wear it every day though. I feel safe having it in the house. That way I can call for an ambulance if I need it. I feel confident in it.
We had a conversation with an agent that explained a lot of things about the different services. In the end, we just picked Medical Guardian. We haven't had to use it yet, but recently we had to call them because we were having issues with a part of the device. They walked me through different ways to correct the situation and, since it was not fixed, they sent me a new device the very next day. I mailed the old one back and put the new one to work. It was really fast service. When we test it everything goes fine, we haven't had any issues. They're a reliable company.
I read all the feedback available and then talked to their representative. Since I liked what they offered, I got it. I have the mobile device that has GPS on it, so I can take it anywhere and, if I fall while away from home, they'll know exactly where I am. I have not had to use it as of yet and hopefully I won't need it but I know it works. I do a monthly test where I punch the button to see if they respond. They call me quite quickly and ask me if I'm alright and that's usually it. I know they're reliable. They're always very thorough and always make sure that I'm alright whenever I call. They're just very polite and caring.
I have it in case I have to use it. I keep it where it should be and overall it's good. Though they didn't make it clear if I should be calling every month to check the button or not...
I compared them to others on the internet and decided to get it. I've fallen 20 times already and I've called them every time. The button is very effective and they're always very responsive and professional.
When I went online, it said it was the best company to go with. I didn't like that I had to pay for a full year, but it's so easy to set up, and easy to use. When I have needed information and I called, they've been able to answer my questions. I've been fortunate that I haven't had an emergency, so I haven't had to use it.
I picked it because it gave my father the freedom to go where he wanted to go and do whatever he wanted to do. He drives two miles to church every morning and sometimes in the evening too. It's also not a big deal for him to walk a mile or two from the house, so he takes it with him. It's easy for him to carry it around. He doesn't have to worry about losing it since it comes in the little pouch that you can put on a belt. He also has the bracelet or the necklace. If he needs it, all he has to do is push the button. I've never had trouble with them whenever we call or push the button to test it. Everybody is always very helpful.
I got it for safety since it gives me quick access to help if I need it. As of yet, we've only tested it but every time we call we've gotten a quick response.
I checked about it, asked some questions. I have a 95-year-old mother, and just wanted to use it as an extra support. It's just a little bit of insurance for when we're not home and she's home alone for an hour or two, in case something would happen. We really haven't had to use it for anything like an emergency, but we do get calls to see if it's working properly. We haven't had to use any of the real support yet or anything, but it's always there. We haven't had any problem with it or anything of that nature. It's pretty easy to use, it's well-lit, everything is helping. It's pretty simple to use, to start and stop, and to keep an eye on.
I work for a home care company that has non-medical home care. I had one client that had just received a Medical Guardian system and we were able to just call them and figure things out. They were very polite and helpful, so we had no trouble following the instructions to set it up with the telephone line. When I called to place an order for my mother, the gentleman that I spoke with made everything very clear and easy to do. Setting it all up was pretty straight forward as well and, judging from everything so far we got the best and quickest service out there. It's more than adequate as a service. The button is easy to use and my mother knows exactly how to use it. Apparently, she pushed the button once by accident because we got a notification about that. It was an accident so she told them that it wasn't an actual emergency and they didn't send anyone out. That was really good since it's one of the most important things for us. I'm sure they were very respectful and responsive then since she called me right back after it happened to tell me about it. She doesn't always remember things, but that must've been significant enough that she remembered it and told me about it.
I'm paying for it for my dad. We haven't had any issues whenever we call them. The button seems very easy to use too, though I'm not sure my dad wears it all the time. It is also a bit more expensive than what I'd like to be paying though.
A friend had it and recommended it to me. I've never had to use it but I wear it everyday. Though, in the summertime it gets really hot and it's not comfortable to wear the wristband. The materials that it is made out of are not great.
Reply from Medical Guardian
Mar 15, 2018
Patsy, thank you for the review. Regarding your wristband, some of our customers change out the wristbands to something that would better suit their needs. Watch repair shops can often help out with changing out the band. Feel free to reach back out if you have any other questions or needs. Have a great day!