Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Sandra

Customer service answers questions very quickly. The device I originally had would go off unexpectedly several times.

4 years ago

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Verified Customer

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Carrie Woodruff

Their staff friendly, polite and knowledgable. my Aunt had wrist band not working. They sent a new one and activated it

4 years ago

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Verified Customer

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Susan

easy to read instruction booklets, easy access to customer service, knowledgeable and courteous representatives

4 years ago

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Verified Customer

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Terrilee Highland

Easy to work with and easy set up. Called to order and they helped us with the best options for our needs.

4 years ago

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Verified Customer

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Judy Quattrone

I don't like needing to recharge it every day. Would like a smaller unit. Wrist band keeps coming apart. Would like something small to pin to my waist.

4 years ago

Reply from Medical Guardian

Judy, thank you for our feedback. We are constantly looking for ways to improve our products for our customers. We offer a variety of device options and may have an option that better meets your needs. A member of our Customer Care team will be in touch to discuss device options with you.

May. 7th, 2019

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Verified Customer

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Carlos Figueroa

I'm a satisfied customer. There has been a minor glitch or two since I started using my system, nothing that would cause me to quit using it.

4 years ago

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Verified Customer

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Donna Gulf Breeze, FL

The power feature is really good. Our power went out and it stayed on. I like the bracelet. I was incorrectly billed but they fixed it.

4 years ago

Reply from Medical Guardian

Donna, thank you for the review! We're happy we were able to fix the billing issue you had. Please don't hesitate to reach back out if you have any other questions or concerns.

May. 1st, 2019

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Verified Customer

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Wendy New Windsor, NY

I like the system because it's always there. I've tested it and they've always been right there during the test.

4 years ago

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Verified Customer

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William Columbia, SC

It's a little heavier and larger than I thought it would be. I have only tested it once but it took about 90 seconds before anyone answers.

4 years ago

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Verified Customer

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Carol Longmont, CO

When we first got it we tested it and they answered and I know that they're there for me if I need it.

4 years ago

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Verified Customer

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Robert Sarasota, FL

It works good. I tested it and it's great. Medical Guardian is very efficient. They seem to know what they are doing.

4 years ago

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Verified Customer

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Harlene Metropolis, IL

The battery for the device doesn't last long enough. The price is a little on the high side. I like talking to the reps.

4 years ago

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Verified Customer

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Anonymous Edmond, OK

I like the wristband a lot. I tested it and the response is good. When I called them, I got answers right away.

4 years ago

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Verified Customer

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Margaret Madison Heights, MI

The device is too heavy. When it bounces from my chest it seems awful heavy. But that's the only thing that bothers me

4 years ago

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Verified Customer

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Ada

We've used it four times. Everything went well. My brother had fallen and they came and helped him up.

4 years ago

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Verified Customer

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Jane

The device is very convenient and testing it was very easy. The customer service has all been very helpful.

4 years ago

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Verified Customer

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Richard

I had to use the device this past Saturday and there was a malfunction and it did not connect. I'm not sure we are going to continue with Medical Guardian. We're having multiple issues with it.

4 years ago

Reply from Medical Guardian

Richard, thank you for your feedback. We are sorry that you experienced technical difficulties when you looked to make use of our services recently. We would like to take a closer look at what occurred. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch about what occurred. Thanks again for reaching out!

May. 1st, 2019

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Verified Customer

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Anonymous

The customer support answers immedaitely and are polite. They shipped the device when they were supposed to.

4 years ago

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Verified Customer

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Starling

It's convenient for me but it takes a while for the operator to connect on the phone. But it's great, I love it. It works fast.

4 years ago

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Verified Customer

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A. P. Perkinson

Reviewed several websites for similar services; liked best what I found on Medical Guardian & in follow-up phone call

4 years ago

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Verified Customer

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Laura Kauffman

They were very helpful on the phone when purchasing and with set up. Thankfully we haven't had to use it yet.

4 years ago

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Verified Customer

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Maryann Towell (daughter)

The one and only time I used them everything went perfectly. I felt safe and that I was being taken care of.

4 years ago

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Verified Customer

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VB

Our loved one we were inquiring for passed away and I told the sales rep calling and ask him to discontinue calling me. He is still calling. It's hard enough to lose a loved one but to continue to be called is rude and makes a bad situation even worse. Would never recommend!

4 years ago

Reply from Medical Guardian

VB, thank you for your feedback. We want to offer our condolences during this difficult time. We apologize that you have continued to receive calls after the fact. We assure you that this was done in error. Please reply to this message with the phone number we reached out to and we will ensure the phone number is removed from our call lists. Any information shared in your response will not be posted publically. Thanks again for reaching out!

May. 3rd, 2019

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Verified Customer

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Steven Marty for Dorothy Marty

no problems all is good so far. The purchase and installation was good. the delivery was a bit delayed (like 2-3 weeks)

4 years ago

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Verified Customer

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Billie Chicago, IL

The customer service was very helpful and they were very knowledgeable. I tested both devices and they work great.

4 years ago

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Verified Customer

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Anonymous Albany, LA

I have tested it a couple times and Medical Guardian always respond quickly. It provides some comfort and safety.

4 years ago

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Verified Customer

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Anonymous Cincinnati, OH

The unit does seem overly sensitive, but they do answer very quickly. I haven't had any problems with it at all.

4 years ago

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Verified Customer

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Brenda Bennettsville, SC

Customer service does a wonderful job at keeping me informed. It has proven to be a very good benefit to us.

4 years ago

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Verified Customer

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Laura Shortsville, NY

Customer service was very courteous, kind, and answered all of our questions. They are really alert.

4 years ago

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Verified Customer

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David Bremerton, WA

Customer service ensured that they properly answered my questions. The response time for the service was very quick.

4 years ago

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Verified Customer

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Bonnie Taylor

Peace of mind when I need it most. I had 2 falls in the same amount of days and EMT.'s were prompt in responding.

4 years ago

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Verified Customer

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Denise

I call to get the information to give to my aunt who's over my granny. And I even told the person who I talked to I was getting information about it for my aunt and they have called my phone everyday. I'm sorry if my aunt hasn't gotten in touch with you doesn't mean you call my phone everyday .

4 years ago

Reply from Medical Guardian

Denise, we apologize for the confusion and unwanted phone calls. If you could reply with the phone number used to reach out to our team, we'll ensure that it is removed from our call lists. Any information shared in your response will not be posted publically. Thanks for reaching out!

Apr. 24th, 2019

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Verified Customer

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Katherine Willford

Everyone has been so helpful and friendly. When I had a problem with my lock box, they sent me a new one right away.

4 years ago

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Verified Customer

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Marcella Grover, MO

Their customer service is timely and professional. Testing it was successful and it was convenien to set up.

4 years ago

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Verified Customer

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Bill Ashland, OH

It worked out great when we tested it, everything works the way it should. They were right there when we called them.

4 years ago

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Verified Customer

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Anonymous Newark, DE

The battery life is short but the service is always available. The person manning the call line is prompt and does a good job.

4 years ago

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Verified Customer

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Anonymous Pottstown, PA

It's handy and seems to work okay when I do the testing. The support is good based on my experience.

4 years ago

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Verified Customer

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Theresa Newton, KS

They were very nice and quick to respond. It is really easy to access and I know somebody is there if I need help.

4 years ago

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Verified Customer

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Nellie Columbus, IN

The only part that I don't like is the light after we go to bed. I haven't had to use it, but I feel safe with it here.

4 years ago

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Verified Customer

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Chlotiel Mansfield, LA

We haven't had to use it yet, however we lost electricity one night and they called to verify if everything was okay.

4 years ago

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Verified Customer

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Barbara Wellborn, FL

I accidentally set it off and I couldn't get a response. It just kept telling me to call and I called but couldn't speak to anyone.

4 years ago

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Verified Customer

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Wanda Ocean Springs, MS

They're very nice and caring and I was well pleased whenever I called to test it. Things seem to be going good.

4 years ago

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Bob

They don't listen to people. Online I asked for help so provided my email address and phone number, which are required. I received a voice mail message. I had my sister call them to tell them that I am speech impaired and that they should communicate with me by email. Never receive any emails but receive phone calls and messages almost every day.

5 years ago

Reply from Medical Guardian

Bob, we thank you for your feedback and apologize for the unwanted calls. This was done in error. If you are still interested in our services and would like for us to communicate out via email, please reply directly to this message with your full name and email address and we will be in touch. Any information shared in your response will not be posted publically. Have a great day!

Apr. 16th, 2019

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Verified Customer

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Elizabeth Haas

Devise went off multiple times when I hadn't fallen; customer service ( once they answered) said, "that happens".so I discontinued that part of the service.

5 years ago

Reply from Medical Guardian

Elizabeth, thank you for your feedback. While fall detection is a great technology, it is prone to false alarms, particularly for active customers. We hope that you are otherwise satisfied with your service, but if you have any other questions or concerns, please feel free to reply directly to this message. Thanks again for reaching out!

Apr. 17th, 2019

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Verified Customer

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Dorothy Ray Bell, FL

when i had it before, medical help was there with-in minutes.They were very helpful & very nice. That is why i ppurchased it again when i needed it.

5 years ago

Reply from Medical Guardian

Dorothy, we're happy we were able to be there for you when you needed us! We hope you are doing well. Thanks for the review!

Apr. 17th, 2019

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Verified Customer

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Margaret Rose Bourlier Watervliet, MI

They were very thorough in answering all my questions. And very understanding when I accidentally hit the call button.

5 years ago

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Verified Customer

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Sondra Torres San Antonio, TX

One time I tested it.. it rang several times then disconnected. About a minute later I got a call back but it was unsettling.

5 years ago

Reply from Medical Guardian

Sondra, thank you for your review. Our Customer Care team will be in touch to help troubleshoot your device to make sure everything is working as it should. Have a lovely day!

Apr. 17th, 2019

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Verified Customer

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Wilbur Headen Maple Heights, OH

No problems so far, seems to work well. When testing he reliability of the unit the results are satisfactory

5 years ago

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Verified Customer

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JN Palm Beach Gardens, FL

When we tested the device, it works fine. But my husband finds the service confusing. I feel that the service is a little expensive.

5 years ago

Reply from Medical Guardian

JN, thank you for your review. Please don't hesitate to reply with any additional questions if your husband is still confused about how our devices work. We can also have a member of our Customer Care team reach out to answer any questions either of you may have. Simply reply with your full name, address and phone number and we will be in touch. Any information shared in your response will not be posted publically. Have a great day!

Apr. 17th, 2019

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Verified Customer

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Evelyn Hagerstown, MD

Customer service listens and takes your time with you. Everybody is very helpful during the whole process.

5 years ago