Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Miriam

I can't find anything wrong with it at this point. I like that I am able to order help if I need it.

4 years ago

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Verified Customer

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Anonymous

I use the necklace and it seems to be connected and ready for me to fall. When I push the button, someone is always there.

4 years ago

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Anonymous

I put it around my neck and kind of forget about it and I like that. I don't like the length of the string and the magnets come apart easily.

4 years ago

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Kenneth Siloam Springs, AR

When I tested it, everything was set up okay. I like that it has a watch and a necklace and a GPS system.

4 years ago

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Verified Customer

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Sandra Norwich, NY

It is really handy and works good. The few times I have used it, they came on quickly and asked if I needed anything.

4 years ago

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5

They wery patient and dead set on answering all my questions. I felt far more at ease about using the system.

4 years ago

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5 Chesterfield, VA

My mother has fallen 2 or 3 times and was able just press the button and bingo someone was there. It's been great.

4 years ago

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Verified Customer

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3 North Port, FL

We just tested it and it seems to have a delay in response. I dislike the fact that I didn't know that the fall detector was a separate device that has to be activated.

4 years ago

Reply from Medical Guardian

Hello Phyllis, we're sorry you're experiencing some delays in your device. We'd like to have a technical representative reach out to you to take a deeper look. We will message you privately for this information. Thank you very much!

Jun. 19th, 2019

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5 Cumberland, MD

I like because it's dependable. Medical Guardian answers quickly when you press the button and call.

4 years ago

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Verified Customer

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Marjorie Dixon Pigeon, MI

I have had very responsive and helpful service from staff and feel the company lives up to its advertising.

4 years ago

Reply from Medical Guardian

Hello Marjorie,

We're so happy that you got fast response times and are enjoying your device. Welcome to the Medical Guardian Family!

Jun. 4th, 2019

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Verified Customer

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Rebecca Portland, OR

Great customer service, quick delivery and easy set up. Nice to have choice of bracelet and necklace for her to try.

4 years ago

Reply from Medical Guardian

Hi Rebecca,

We're glad you got what you needed and were able to set it up with ease. Thank you so much for choosing Medical Guardian!

Jun. 1st, 2019

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Verified Customer

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Judy Childress North Tazewell, VA

Fortunately have not had any type of emergency but each time I've spoken to them they are always helpful and courteous.

4 years ago

Reply from Medical Guardian

Hi Judy,

We hope that you don't any emergencies at all and don't have to use the device but just know that your device is there to help you in your time of need. Thank you so much for choosing Medical Guardian!

Jun. 1st, 2019

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Verified Customer

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Melinda Willis

Easy to use, wonderful operators....always there within seconds, even when we accidentally hit the button.

4 years ago

Reply from Medical Guardian

Hi Melinda,

We're happy you're getting the quick service that you would want in an emergency situation. We hope that you never have to use it! Thank you!

Jun. 4th, 2019

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George

It is great to take with e ad go outside with and like the thing around my neck. I am happy with it for assurance.

4 years ago

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Verified Customer

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Gloria

Quality of the device is good. We've tested it and it was very fast. I've had no problems when I've called.

4 years ago

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Verified Customer

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Dorothy

Device is fine, just expensive. I've tested it twice and it's a bit slow because you have to go to the operator.

4 years ago

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Verified Customer

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James

Best thing is the convenience. I used it a couple of weeks ago and it works great. Customer service is very knowledgeable and helpful.

4 years ago

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Verified Customer

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Anonymous

I like the watch and the information that it carries. It seems to be efficient and I didn't have to wait long.

4 years ago

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Verified Customer

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Eddie

Medical Guardian is easy and convenient. They answer when I call and they make sure everything is working promptly.

4 years ago

Reply from Medical Guardian

Hi Eddie,

It is our pleasure and we're happy your device is working great! Thank you for choosing Medical Guardian.

Jun. 4th, 2019

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Verified Customer

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Stephanie

Convenient for me and I feel safer with it. I am ninety years old and all I have to do is push the button on the watch.

4 years ago

Reply from Medical Guardian

Hi Stephanie,

We hope you never have to use it but is always there if you need it. We're happy that you feel protected and safer with it. Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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Verified Customer

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Catherine

Extremely sensitive, I have to be careful with it because it records anything. It is simple to charge and I use it mostly when I am not at home.

4 years ago

Reply from Medical Guardian

Hi Catherine,

We're sorry that the false alarms are going off but if you're wearing a neck pendant, it helps to tuck the button underneath your clothing and higher up on your chest so it doesn't dangle too much which may be setting off the false alarms. Thank you for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Elizabeth

It seems to be made well and is easy to use. I like that it is with me always though I don't know if I like the necklace, I'd maybe like the bracelet better.

4 years ago

Reply from Medical Guardian

Elizabeth, thank you so much for your review! If you think you might prefer to wear one of our wrist pendants rather than our neck pendants, then please give us a call, and one of our Customer Care representatives would happily discuss alternative options for wearability. Thanks again for your review, and have a great day.

Medical Guardian Customer Care
1-800-313-1191

May. 22nd, 2019

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Verified Customer

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Ed

Everything tested fine. Customer service is very pleasant and helpful. The security it gives me is priceless.

4 years ago

Reply from Medical Guardian

Hi Ed,

We're happy you feel secure with our devices. We hope you never have to use it, but it will always be there if you need it. Thank you for being apart of the Medical Guardian family!

Jun. 5th, 2019

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Anonymous

Customer service was able to solve our problems over the phone. If something happens, it works, which we know by testing it.

4 years ago

Reply from Medical Guardian

Hi!

We're happy that the device is working fine for you and our Customer Care Team was able to resolve your issues. If you need anything else, we're here to help. Thank you!

Jun. 5th, 2019

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Verified Customer

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Lawrence

I think the company is good. We haven't had it long but so far it has been good. I would recommend Medical Guardian.

4 years ago

Reply from Medical Guardian

Hello Lawrence,

Thank you so much for your review. We hope you never have to use it but is always there if you needed it. Thank you and we appreciate you!

Jun. 5th, 2019

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Verified Customer

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Anonymous

Like that I can wear it in the shower. I feel safe and I think they're wonderful, as shoes my friend at church.

4 years ago

Reply from Medical Guardian

Hi Anonymous!

We don't know who you are but we like that you can feel safe and protected in the shower should anything happen. We sure hope nothing does happen but you have that peace of mind always. Thank you!

Jun. 5th, 2019

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Verified Customer

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Jeannerre

The device is a little expensive. Customer service answered me on the machine right away when I was testing it.

4 years ago

Reply from Medical Guardian

Hi Jeannerre,

If you'd be interested in a more economical device that still fits your needs, please reach out to us via Live Chat, via email at , or give us a call at 1 (800) 313-1191. Thank you so much for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Darlene

Very prompt and courteous when it went off. They asked me several times if I was okay It is really good to have.

4 years ago

Reply from Medical Guardian

Hi Darlene,

We're very happy to know that you've gotten a little guardian angel around just in case you ever need emergency assistance. Let's hope you never have to actually use it but there just in case!

Jun. 5th, 2019

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Verified Customer

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Brenda Apex, NC

I tested it and it was fine. I feel confident that they would react quickly in an emergency. The device around my neck is just okay.

4 years ago

Reply from Medical Guardian

Hello Brenda,

We're happy that you feel confident about getting the help you need in a timely manner. If you'd like to explore our other options feel free to reach out to us via Live Chat, via email at , or give us a call at 1 (800) 313-1191.

Jun. 5th, 2019

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Verified Customer

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russell pier

since this is the first one i ever used si i can not give a sincere answer being alone sometimes is scary thats why i wanted this device

4 years ago

Reply from Medical Guardian

Hi Russell,

We hope you never have to use it but we hope you never have to use it. It can definitely be scary being alone and we want to give you the peace of mind that you need. Thank you for being apart of the Medical Guardian family!

Jun. 10th, 2019

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Verified Customer

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Catherine Reed

I haven't had to use them in an emergency, but my initial set-up has been easy. Hard to provide answers when I haven't has to use their service.

4 years ago

Reply from Medical Guardian

Hi Catherine,

We're happy that the set up was easy for you and that you have not had to use this device! Please ensure that you still do your monthly device tests! Thank you so much.

Jun. 10th, 2019

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Verified Customer

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William F. Miner

Cumbersome and complicated to get everything "on line." NOBODY told me I would be hit for $250 up front and I still have not been told what it is for. A'' the "toys" they send along with the pendant and bracelet are useless and poor quality.......in addition to being useless.

4 years ago

Reply from Medical Guardian

William, thank you for your review! We are sorry to hear that you felt your sales experience was less than satisfactory. We take your feedback very seriously, and we will be sure to look into your experience. If you would like to speak with our Customer Care Specialists about your device, and the importance of our service then we would happily take your call! Thank you for choosing Medical Guardian to keep you protected, William. Thank you again for your feedback, and we hope you have a great day!

May. 22nd, 2019

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Verified Customer

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Jana

I just recently bought this. I like it, I like the people I talk to (testing it), and I like the customer service (jus

4 years ago

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Verified Customer

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Patty Oakland, MD

Customer service has always been there to help me. The device is a relatively good price compared to other companies.

4 years ago

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Verified Customer

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Jimmy Elgin, TX

Customer service answers our calls right away and are courteous. They ensure that I have the right information.

4 years ago

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Verified Customer

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Carol Ceres, CA

Answers to my calls have been very prompt and the device is equipped with GPS so that they can find me.

4 years ago

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Verified Customer

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Grace Holland, MI

Customer service took care of my problems very nicely and I like the fact that there is GPS with the device.

4 years ago

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Verified Customer

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Jeanne Minneapolis, MN

A little big but otherwise works well. The people I have worked with have been very pleasant and helpful.

4 years ago

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Verified Customer

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Melinda Washington Court House, OH

Very easy to use, but I accidentally set the alarm off too often. My experience has been very satisfactory.

4 years ago

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Verified Customer

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Linda Mohawk, NY

Not as sensitive as my previous device. I was not able to figure out how to use the device with the directions included.

4 years ago

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Linda Ollmann Port Saint Lucie, FL

Quality/usefulness, too many phone messaages to activate the service( know notice given to hold calls)while I was working with customer services to select the appropriate service for me

4 years ago

Reply from Medical Guardian

Linda, thank you for your feedback. We're sorry that your experience with our Sales team was not what you expected. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 17th, 2019

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Verified Customer

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Donna Bell Hortense, GA

Fall protection did not work. When I pushed button agent promised to stay on line til help arrived as I was trapped under furniture. Did not do so, so I was unable to let emt know where house key was until they broke in window. Canceled service.

4 years ago

Reply from Medical Guardian

Donna, thank you for your review. We are sorry for your experience and hope that you are recovering well from the emergency described here. We will look into what happened in this instance and thank you for your feedback.

May. 17th, 2019

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Barb Kansas City, MO

mom can work it easily Just has to remember not to lean on it while at the table-it calls the service right a way.

4 years ago

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Charlotte Milton Park Forest, IL

It appears to be dependable. I have not had to use it in an emergency, but I believe if I had a problem I could depend that It would keep me safe.

4 years ago

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Sheila Kings Mountain, NC

Medical Guardian explained everything very thoroughly. The product is very good, but I am not crazy about the arm band.

4 years ago

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Jodi Phoenix, AZ

The device is easy to use. Customer service explained the service thoroughly and have been very kind to me.

4 years ago

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Gerald

I called at 3 o'clock in the morning and they had a paramedic at my house in no time. They were very quick.

4 years ago

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Theresa Combined Locks, WI

The device went off without me pushing the button, and I don't like the service. I have to be very careful to ensure that the alarm doesn't go off on accident. I could've gotten it a lot cheaper somewhere else.

4 years ago

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Sandra

Customer service answers questions very quickly. The device I originally had would go off unexpectedly several times.

4 years ago

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Carrie Woodruff

Their staff friendly, polite and knowledgable. my Aunt had wrist band not working. They sent a new one and activated it

4 years ago