Name: Medical Guardian
Rating: 4.4

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Ken Palatine, IL

Make the sound louder. It’s too quiet and I cannot adjust the sound. I have used it. I fell and the fire department helped me by lifting me up.

3 years ago

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Jewel Davis Houston, TX

I Love the great Customer Service? They are quick to answer when your in need! Thanks for all you do!

3 years ago

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Edward Rocky Mount, NC

I tested it the other day and I think it's wonderful and has good service. The service is great, the product is great.

3 years ago

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Ursula Crestview, FL

I tested it and it worked like it was advertised. The customer support was good. The only thing is that it's easy to set off by mistake.

3 years ago

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Sondra ogden Searcy, AR

I wear it under my shirt and it is hard to tell when it needs charging. It would be better if it could give some type of alert

3 years ago

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Gayle BALDWIN Woodstock, GA

Necklace is too heavy. I have never needed to use the system since I've got it. But wish the necklace was smaller and lighter weight. I find it annoying.

3 years ago

Reply from Medical Guardian

Hi, Gayle. Thank you for your review. We are sorry that you find your current device to be too heavy. We do have other devices that may better fit your needs. Please see our website or call our Customer Care team at 800-313-1191 for assistance. Thank you.

Jun. 23rd, 2020

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Rhoda Riggan Spicewood, TX

Because they auto billed my 2nd 6mo agreement on Apr 12th this year (1st 6-month period ended Mar 30th) and I cancelled it immediately upon receiving their invoice and they told me to return equipment which I did within 2 days. Still they refunded only 3/4 of their charges. (my spouse had passed away.) We never had occasion to use the service!

3 years ago

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Hans J. Roeper Dixon, CA

Helpful and friendly people. You can realy on them in case something happens. They are always there, day or night.

3 years ago

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M. Lafayette, OR

Don’t like the wrist band because it is too tight and doesn’t fit my wrist. The necklace is too big and bulky. Either way they probably both stay on the table. I never use it. I think it is a waste of time and it doesn’t cover me outside of the house. If I fell down at the mailbox it would do me no good.

3 years ago

Reply from Medical Guardian

Hi, M. Thank you for your review. We are sorry that your experience with your current device has been less than satisfactory. We do offer mobile devices that work outside of your home. You can contact our Customer Care team at 800-313-1191 for assistance with getting a different device that better fits your needs. Thank you.

Jun. 10th, 2020

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Anonymous Ridgway, CO

A very neat device and I would very much recommend it. I'm surprised that I can understand what is being said from the base operator.

3 years ago

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Jerilyn Minford, OH

I like the idea of feeling connected that I can hold on someone if something happens. I don't like the fact that its big and bulky.

3 years ago

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Anonymous Tampa, FL

The watch that he has has irritated his arm every time he's had to wear it to the point that he can't wear it so I was a little disappointed in that.

3 years ago

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Stephanie Louisville, KY

Easy to wear. The customer support is wonderful. When you call they answer right away and answer any questions I have.

3 years ago

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Madeline Frederick, MD

I'm very pleased with it. We just tested it today. I don't like the cord on the alert button but it works.

3 years ago

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Susan Columbia, SC

I like that it helps even though it's kind of uncomfortable. I can switch it around but you know you get tired of it after a while.

3 years ago

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Julie Silverton, OR

It's just there and most of the time it's comfortable I haven't needed it but I test it and it worked.

3 years ago

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Richard Park Hills, MO

When I tested it, it worked real good. I haven't had to use it for anything and I don't have any problems.

3 years ago

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Walter Winter Springs, FL

I'm satisfied with the response that I got. I have tested it and the response was very good. It's portable so I can take it with me.

3 years ago

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Joseph Mesa, AZ

When we were testing the unit, they respoded right away and every time we have a quetsion there's no problem.

3 years ago

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Leia Uniontown, PA

I haven't had to use it but I have tested it and they get right on the phpone with you. I'm satisfied with it.

3 years ago

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Barbara Gig Harbor, WA

The device is great, but I don't like the wristband. I like that it's portable and I can take it on walks because I have it on my wrist.

3 years ago

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Geraldine A Fort Myers Beach, FL

It took me a while to get used to putting it together, but it's working great now. Everything's fine

3 years ago

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Anonymous San Diego, CA

When I tested it, their response was very quick, it was perfect. I don't particularly care for the rubber band on the wrist but otherwise it's okay.

3 years ago

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Hasna Hena Vancouver, WA

Sometimes takes a long time for someone to answer. I tested it a couple of weeks ago and I called in and no one answered. Customer service is horrible.

3 years ago

Reply from Medical Guardian

Hi, Hasna, Thank you for your review. Our records show that you spoke to a Customer Care agent on 5/6 and that your issue was resolved. If you are continuing to experience issues with your device, please contact Customer Care at 1-800-313-1191. Thank you.

Jun. 4th, 2020

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Rhonda Willoughby Garden City, ID

Was rated In top ordered and then canceled as 5 days later the equipment was still not being mailed out. Was lied to by customer service person on Sat who told me equipment would be overnighted and would get today Tues then when called today had not even been processed

3 years ago

Reply from Medical Guardian

Hi, Rhonda. Thank you for your review. We are sorry about the delivery delay and understand you are cancelling your service. The device looks to be delivered this Saturday, and we will need the unit returned to close out your account. Thank you.

Jun. 3rd, 2020

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Steve Baltzley Des Moines, IA

I've run several test, outside in the bathroom even at the bottom of the basement steps always have talked to a Rep.

3 years ago

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Rhonda Thompson Henderson, TN

I've accidentally set the alarm off twice, and one of your reps immediately made sure I didn't need help :)

3 years ago

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Helen Burket Madison Heights, MI

Works great I tried a test call with both the wrist button and the fall pendant and the response was immediate

3 years ago

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Carole Eber

I have had problems with the device and called several days ago. They couldn't solve the problem and had someone call me back. That person said some tech would have to look into it to make it work. No one ever called.I called the other day but no one in the office due to holiday. I will try calling back again.

4 years ago

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Mark

I never actually needed help, but have accidentally pushed button a few times and someone responded immediately.

4 years ago

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Anonymous

I just received the system and fortunately haven't needed to use it in an emergency. So I really don't know the anwers to the rest of the questions.s

4 years ago

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Thomas Buck

I am extremely pleased with the call center responses to my testing as well as accidental interactions

4 years ago

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Anonymous

havent had to use the service so really could not fairly rate it. suggestion - gift various lengths of chains for the necklace.

4 years ago

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dave ross

Everything is above expectation including the customer service. A blessing for my mom ... Thanks !

4 years ago

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SR

So far so good. Mom has set button off twice and operator has answered with her name and are u ok each time!

4 years ago

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Anne Marie Smith

Set-up and testing have gone well, but we haven't actually used the device in an emergency, so can't rate that response.

4 years ago

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Melanie Mouzoon

Prompt response but lots of confusion on your end regarding initial setup and who was being monitored and even didn't get names right.

4 years ago

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Clare Delano

Very easy to set up and when my parents hit the button by mistake, the representative was very kind and understanding.

4 years ago

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Donna Braden

The Medical Guardian product has so far met our expectations as a family. It has given us the piece of mind that it is there if and when needed.

4 years ago

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Jeff Mesa, AZ

The necklace broke only three months old. When he got his new necklace here about a week or two ago it's real simple for him to test.

4 years ago

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Karen Katy, TX

The quality is good. I don't like how big the pendant has to be that you wear. I had a really hard tiem for quite a while getting ahold of anybody.

4 years ago

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Joyce

I tested it when I received it and it works beautifully. They were very nice and explained everything.

4 years ago

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Elaine

I like it very much. My only problem was when I accidentally bumped it and it went off and I didn't know.

4 years ago

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Vernell

I tested it recently. My daughter was showing me how to use it and we had good a experience with it.

4 years ago

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Dorothy

I don't like the fact that it has to be charged for so long daily. I think that kind of defeats the purpose because my mother will charge it but then forget to put it back on.

4 years ago

Reply from Medical Guardian

Hello Dorothy, thank you for review! We would highly recommend charging the device overnight and have it close to her bed if possible to ensure that she would be able to reach if during the night if she were to need it. When she gets up on in the morning, it will be fully charged.

Apr. 2nd, 2020

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Margie Crystal City, MO

They answer immediately and I like that. I don't like it hanging around my neck, but other than that I'm satisified.

4 years ago

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Peter Palm Springs, CA

I tested it three times and work all three times. I like the small size and the battery life. I don't like the unit is so big and heavy.

4 years ago

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Neal

Everybody was very nice to me to set it up. They were very attentive on any phone call and answered quickly.

4 years ago

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Rudy Abel

I have been satisfied to date. Charging device every day is somewhat inconvenient Have not had to us device in a emergency.

4 years ago

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Sandra (Sandy) Rosso

I've had no emergency. Medical Guardian has called me twice, both false alarms. They are on the ball.

4 years ago