Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.Learn More
My daughter was the one that did the research. I've never used it, but I wear it when I'm all by myself. I do test it every month and they answer very promptly. It's very pleasant to deal with customer service, they've answered all of my questions.
My daughter did all the research on it and, since I'm 90 years old, suggested I get this one. I keep it in my pocket all the time, though I haven't had to use it. I've tried calling them before but I could never get through to someone. The thing is that the literature that they give you with information on how to use the thing is in a really fine print. I have trouble reading it since I have problems with one of my eyes, so I need to use a magnifying glass to read everything.
They offered everything that the other companies had for a better price, that's why I picked them. I've never had to use it, but they've always been there whenever I test the button or if I accidentally set off the alarm. I always get contacted immediately after. I'm satisfied with it, it's a good product for the right price.
I saw it on TV and thought I had to have it. I really haven't used it much though.
They had the best features for the best price. That's why I got it for my mother in law. I think the design of the button is good, it has all the features that she needs.
I got it for my mom after finding it online. Their customer service is very attentive. At one point I had to replace one of the pieces in the box. I didn't really get much help when we were trying to find the issue, but once we figured it out things were taken care of.
I saw their ads on paper and on TV, so I chose them. Fortunately we haven't had to use it yet. There haven't been any emergencies in the 6 months or so that we've had it. We've tested it and haven't run into any malfunctions or anything of the sort. It all seems to be working ok. One time we had a false alarm and they contacted us according to the instructions that we gave them. I was happy about that. They are always very cooperative and explained to me how the whole system works.
I did an analysis and based on the findings and on my needs they were the most appropriate service. Though I wish it had the GPS system instead of being tied to a particular location.
I researched several companies and they seemed to be the best ones. I haven't had to use it yet since I haven't had it for too long but when we've tested it, it has worked. My mom and I just feel more comfortable knowing that they're available for her if she needs help.
They were a simple and straight forward program, so I decided to go with them. I also liked that they have the mobile unit that I can take with me when I go out of town to camp and stuff. Fortunately I haven't had to use it, but I wear it whenever I'm home. It's very comfortable to use and I can even wear it in the shower. So far they've been very responsive to my questions and got everything set up for me. They're very straightforward.
My son got it for me. It's comfortable to wear and I haven't had any problems with it at this point. Though, I have not had to use it yet.
I read about them on a publication so I decided to get it. They have been available and very dependable so far. The button is easy to use too.
My son picked it out for me. I haven't had to use it yet, but the thing is comfortable. So far they've done everything they're supposed to do.
My niece got it for me since I'm 81 years old and I needed something in case I fall or if I run into any trouble. I'm still getting used to it. I wear the necklace and since I'm very tall it just hangs at the wrong height. When I lean over the washing machine or something it goes off on its own. That also happens if it happens to hit the counters. Still, I think it's a great thing to have. Every time it has gone off, it only takes a couple of seconds before somebody answers to our call. I feel that it's there to help me prevent any accidents.
My daughter just said I needed to have this. She was the one that did the research and wanted me to get it. I haven't had to use it, but they've been right there with any information that I have needed. I've been pleased with them. In my opinion though, it's a little bit expensive.
I saw them on TV and just decided to call the number and sign up. They're a great company. I've never had any problems with the device, though I haven't had to use it yet. Right now we're not really using it though and I've been meaning to call them to discuss returning it.
When I returned from the hospital, they were already set up in my home. The thing that goes around my neck works very well.
Judging from consumer reports, I decided to get them for my grandfather. Customer service is excellent and the product is good. They call about once a month and everyone is friendly. Everything works as advertised.
It has been quite a long time since I got it. I haven't had to use it as of yet but they have been able to answer my questions whenever I have them. The button is easy to wear and its not too big. I'm really satisfied with the service I get, I feel like I can just trust them to do a good job.
I just got information about these kinds of services at a local hospital and just knew that I needed to get one. When it came time to pick, I just chose them. I like that I can wear the bracelet in the shower since it's water proof. Usually I wear the necklace all day long while I'm in the house. It just makes me feel more secure. One time while I was working out in my garden I accidentally mashed the button several times. They called in to check if I was okay and if it was a real medical emergency. I got a very good response, I was pleased with that.
My daughter did the research and decided this one met my needs the best, so she got it for me. The biggest advantage it has over other ones is that I can take the station part with me when I'm away from home and it will still work. I carry it with me when I walk out to get things from my mailbox or whenever I go anywhere. When I go to the basement my kids keep reminding me that I should take it with me as well. I haven't had any problems with it yet. It's also affordable.
We just liked their reviews and everything. He hasn't had to use it, but if he were to need it, it's there for him. We know their response time is immediate. They're always very good, kind, helpful, and courteous. The button is also easy to use.
They came up on the internet while I was looking for a different service that had like a phone that you can use to talk to a person and I ended up signing up for it. Customer service was good with the set up part of it. I have not had to use it, I just carry the cellphone bit with me just in case. Though I don't like that I have to carry the extra piece along with the button itself when I leave. I'd prefer to have something that's all in one. I'm actually going to be dropping them soon.
After I fell, my daughters looked things up on the internet, found the best company out there, and got it for me. I had to use it about two days after Christmas, on the 27 of December. I fell backwards when I was going into my house, I just lost my balance and went down. It was really cold out, 5 degrees below zero, and I didn't know what I was going to do. Thank god I had my medical alert with me, so I grabbed it and pushed the button. I also happened to have my cellphone on my pocket and used it to call my daughter. She called the fire department too and they told her that they were on their way already. If I hadn't had those two things I would've died, no one would've come to check in on me. It saved my life. I think that every elderly person that lives on their own should get one. Even if you have another person in the house with you, they're not always available to help you. It's worth it, there's no way to put a price on your life. I don't mind paying what I'm paying to have it.
I did some research and they had the best reviews out there, so I got it. I've never had to use it, I just have it in case of emergency. Customer service is good though, they've called and checked on me a couple of times.
I wanted it since I could take it wherever I went. I could have it with me when I traveled in my car and since the other services didn't offer that, I went with Medical Guardian. I haven't had to use it but when I tested it it seemed to take a long time for them to answer.
Reply from Medical Guardian
Mar 05, 2018
Mary, thank you for reaching out. Your Mobile Guardian is a versatile device for use both at home and on the go. With regards to response time, you should be seeing our operators respond to your button press in under a minute under typical conditions. If you are seeing times above that amount, please reply directly to this message and we will reach back out to troubleshoot your device. Thanks again for the review. Have a great week!
I got it since I felt that it had great coverage, it wasn't just limited to the house. The button is comfortable, I wear it every day. Whenever we call they respond immediately. They also always speak very softly and are just very nice and reassuring. They're wonderful.
My daughter gave this to me. I've never had to use it, but it's there in case I ever need it. For a person that's 81, lives alone, and has heart trouble, this is a good service to have. It came with a watch and I wear it when I'm out in the yard working. At night I wear the necklace so if I have another heart attack while in bed I can just push the button to call for help. Both me and my daughter feel much better and safer having it with us. I know I can depend on them.
I was thinking about getting one of these and looked at the different ones available. In the end I went for Medical Guardian. I use it when I'm out, especially if I'm by myself. It's very easy to just have it on me. I've never had to use it, but when I call to check in on things, everything has been good. I like the way everything operates.
I compared different companies and they were the ones I picked in the end. I haven't really had a chance to test it, but the device is alright. It's a handy thing to have.
I just found them through advertisements so I got it for my husband since he's handicapped and falls a lot. He's too heavy for me to lift him up on my own. So far their responses have been wonderful. They're usually here within minutes of us calling and help me get him up. The device is very easy to use too, it's around his neck at all times. We have no issues with it and I'm very happy with them.
My daughter checked them out and got it for me. According to her the customer service is really good. When I call they're always good. I'm pleased with it all.
Reply from Medical Guardian
Mar 02, 2018
Hazel, thank you for the review. it seems like you are happy with our device overall. We aim for five-star service here at Medical Guardian. Is there anything we can do to earn a higher rating from you? Feel free to respond directly to this message.
Their monitoring center is great. I really appreciate the person on the phone that has answered all my questions. They're very helpful.
I saw an ad from them and decided to give it a try. I haven't had to use it since I got it, I just wear it all the time. When I've called to test the button they're always right there.
I saw them advertised and decided to get it. It's a great service, so far the responses we've gotten have been very quick. I like it.
They are doing alright. I just wear the device and it's good.
They were the first service that we found. We carry it with us every day. The button is easy to use, but I've had some trouble when testing it.
Reply from Medical Guardian
Mar 05, 2018
Dennie, thank you for the review. We're happy that you have found our device easy to use. We will be reaching out shortly to look into the issues you have had with testing your device. Have a lovely day!
I didn't pick, my daughter did. I wear it every day and haven't had any problems. I've bumped it accidentally and they've been right on the ball, asking me if I'm ok and if I needed any help. They are always prompt, courteous, and understanding. They're terrific.
The features, especially the GPS one, were an important part of my decision. From what I looked at, all of their features were excellent, so I picked them. I realize that there are other folk out there that also offer that, but I've been very happy with Medical Guardian. I like everything about it so far. Generally speaking, I make sure to wear it most of the time while I'm out and about and sometimes when I'm at home. Thus far their customer support has been good. I've gotten a great deal of support from them since the set up and they have been very responsive. It's not cheap though. I mean, I paid for a full year and I wish I had gotten some kind of discount on it since I'm a disabled vet, but anyway.
I got it since it allowed my mom to be independent and go out of the house on her own. She is able to go and be part of the community and still have some security if something were to happen. She has not had to use it, thank god. On a regular day she either goes to the grocery store or just stays at home to work in the yard or something. She wears the necklace but it's just very large. She's afraid that if other people see her wearing it they'd think she's handicapped and that's a problem for her. If she could have something smaller that was not as obvious, I think everything would be perfect. Right now I'm thinking about getting her to wear the watch, but it might still be a problem. Still, I think it's a fabulous device. They have been very helpful. They called us when they were setting things up in her home and were very patient and just excellent.
Looking around it just looked like the other just had too many features that I really didn't need. One day I was walking a bit and started getting short of breath so I pushed the button. It worked, though I had to be right on top of the speaker so that they could hear me. They also ask a whole lot of questions when they call.
I saw an Ad on television that said they were the best service, so I got it. I've never had to use it, I just wear it. Overall I think it's good.
I picked them for my mother since I liked that it was based in the United States. That way they had English speaking people that we could understand easily. My mother doesn't really wear it much when she's around the house. When she walks outside to get the mail or something she takes it with her. She has fallen before while going for the mail so we're glad she does that. Though She finds it very difficult to carry the thing with her. She doesn't like wearing it around her neck since it bumps against her chest. When she tried just holding it, she accidentally set it off. If there was a way for her to have it in her pocket without it going off, that'd make it easier for her to carry it. They do seem to be readily available all the time.
My doctor recommended it to me. I've had it for several months now but just last week my mom was having a COPD. I was terrified and was trying to call 911 but my mom was in such a panic and I was so scared that my mind just went blank. That's when I saw the machine and it was almost as if an angel was there. I was able to just press the button and tell them to call an ambulance for us. They were there right away when we needed them.
I had read about them in an advertising and since the price seemed right, I got it. Typically I just wear the necklace all the time while I'm at home. When I leave, I wear the little bracelet thing and put the little base unit in my purse as well. I also have one of them on me whenever I take a shower. I haven't had to use it but I'm glad I have it. What I didn't realize when I bought it was that the only way to talk or hear them was through base unit. That could be a problem if I happen to fall out in the yard or somewhere out of range from the unit. I don't think that's a good set up...
Reply from Medical Guardian
Mar 05, 2018
Doris, thank you for the review. With regards to how your Mobile Guardian would work if you fall out in the yard with the mobile base out of speaking range, you would still be able to get the help you need so long as you are within 350 feet of your mobile base. If our operators are unable to hear you, they will assume that an emergency is occurring and proceed with your predetermined emergency plan. We do offer an all-in-one unit, the Active Guardian, which is a button you can wear around your neck and speak directly into. If you have any additional questions about your Mobile Guardian or want to know more about the Active Guardian, respond directly to this message and we will reach out to discuss further. Have a great week!
The main reason I have it is because, if I were to fall, I can report it immediately to someone. I usually put the necklace around my neck when my wife is not at home. Every two weeks we have a couple of cleaning people come and on one occasion they picked up either the watch or the necklace thing and squeezed the button. They called us and I had to explain the situation, but everything was ok. The only problem I have right now is that it's not really effective beyond my front door.
Reply from Medical Guardian
Mar 05, 2018
Daniel, thanks for the review. We're happy to be able to offer you protection when your wife is not around. It sounds like you have one of our home-based units, which offer great protection both in and around your home. If you are looking for something that can offer protection while at home and on the go, you may be interested in one of our mobile units. Feel free to respond directly to this message if you would like further information on these products.
My nephew decided to get this for me. He came with his wife to spend some time with me and he just told me he had gotten something for me in the mail. He told me what it was and that I needed to wear it every day. He didn't really force me to wear it, I just started doing it, and I'm glad that I did. I just put it on in the morning when I get up to do my breakfast. I also take it with me when I go too town and go to the YMCA and walk around for a bit. They're good, but there is always some room for improvement.
After reading online reviews, I thought it'd be good to get it. I barely ever run into any issues with them. About 2 weeks ago, my dad had a stroke while my mom was there. She pressed the button and they were able to get a hold of us and some help. The only thing is that it'd be nice if they made it so that there was a mic and speaker on the actual device rather than having it all on the base station.
Reply from Medical Guardian
Mar 05, 2018
We're happy that were able to help out your father when he needed us. We hope he is doing well. Regarding a device with a mic and speaker on the actual device, we do offer this functionality with our Active Guardian unit. The Active Guardian is a mobile all-in-one solution that you can wear around your neck while at home and on the go. If you are interested in hearing more about the Active Guardian, reply directly to this message and we will reach out with additional information.
I got it after I had an incident where I passed out and fell on the floor. I laid there for quite a while before I could get to my cellphone. After I got out of the hospital I decided to just get Medical Guardian. It has been working out great for me. At first I was scared that I would hit the button by mistake, but that hasn't happened yet. Their customer service has been very helpful and open. I've called them three times already with some questions and they have always given me good responses. It has given me a whole lot of comfort to know that I can get help just by pushing a button.
My husband was the one that did the research on it all and picked it based on the reviews he saw. My father in law is the one that has it. We live with him, but he had to use it once when he fell. Everything worked out fine, they responded quickly.