Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Nita Culloden, WV

I cherish it because I have fallen a couple of times and I need it to get help. I like that it goes around my neck.

3 years ago

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Verified Customer

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Donna Linden, NJ

They always answer me promptly and seem concerned. I like the peace of mind it brings me. I don’t like the wrist one.

3 years ago

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Verified Customer

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Patricia Sun City West, AZ

Somebody is there quickly if I press the button. I wear it everyday because I know it makes me safe.

3 years ago

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Verified Customer

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John Kennesaw, GA

The only thing I don’t like about the medical alert button is that you can not talk into the button. I like everything but that one thing.

3 years ago

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Verified Customer

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William Orleans, MA

It is always there if I need it. I have set it off accidentally four times with the wrist one but the one around my neck does not go off as much.

3 years ago

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Verified Customer

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Rebecca Greenville, TX

Customer service is very friendly and helpful. All three tests went great. I like the convenience of using it.

3 years ago

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Verified Customer

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Margaret

So far we are satisfied. When tested it when my mother received it and it worked. They were very helpful.

3 years ago

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Verified Customer

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Anonymous Pleasant Hill, MO

It goes a while without having to be charged. You don’t have to think about it often. Testing it is very quick.

3 years ago

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Verified Customer

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Gloria Baton Rouge, LA

It is security for me. It makes me feel safe. My daughter is also pleased with their customer support.

3 years ago

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Verified Customer

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Robin Altoona, PA

The customer service rep I spoke to was very knowledgeable. I like the device except I think it looks ugly.

3 years ago

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Verified Customer

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Jim Gering, NE

It was delivered quickly. I had a hard time getting through to customer service so that I could get anther thing.

3 years ago

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Pam Winchester, TN

When you call, you don’t stay on hold for very long, I appreciate that a lot. It’s pretty and peace of mind.

3 years ago

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Verified Customer

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Samuel Ephrata, PA

It’s a quality product. It gives me the ultimate protect. I get immediate responses and I like the ease of using it.

3 years ago

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Verified Customer

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Mitchell Schaumburg, IL

I made the right choice. It works great. They’re there to take care of me which is ideal when you get older.

3 years ago

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Verified Customer

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Edith Lake City, MI

I like the company. I am glad I have the device. It gives me confidence that some thing is there if I needed it.

3 years ago

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Betty Sebring, FL

It is for my mom. Last night at 2:48 AM they were able to get her to the hospital when she broke her hip.

3 years ago

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Verified Customer

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Sandra Port Saint Lucie, FL

They are very easy to talk to because they are very polite and helpful. They got me the equipment very promptly.

3 years ago

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Verified Customer

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Ms. G.M. Houx Marble Falls, TX

So far customer service is outstanding Thankfully so far not needed for an emergency but it is a great peace of mind

3 years ago

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Verified Customer

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Elizabeth Edgewater, FL

Other than that it is going to save my life, the best thing is that the back is magnetic so it won’t choke me.

3 years ago

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Verified Customer

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Otto Dallas, TX

It's for my father, he is the one that uses it but when I tested it, it the emergency people came to my house so we had to make sure the address was correct.

3 years ago

Reply from Medical Guardian

Hi, Otto. Thank you for your review. We are sorry about the less than satisfactory experience you had with the initial test. If you are still unsure, please contact Customer Care at 800-313-1191 to confirm that the information is correct. Thank you.

Aug. 5th, 2020

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Verified Customer

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James Atlanta, GA

So far I’ve used it once when I was having trouble breathing and it worked. They got here very quickly.

3 years ago

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Verified Customer

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Anonymous Omaha, NE

The medallion looks like a nice necklace. It is good and they seem knowledgeable. My husband, who set it up, was very impressed with them.

3 years ago

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Verified Customer

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Wilmer Grandview, MO

Someone is in touch with you and you speak with a person immediately when you need help. It works just fine.

3 years ago

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Verified Customer

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Linda Birmingham, AL

Customer service has been great. They came on the speaker pretty quickly and answered properly. I like that it is waterproof.

3 years ago

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Verified Customer

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J Daleville, AL

Everything is good. I have no problems whatsoever. They are alert and right there even with testing.

3 years ago

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Verified Customer

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Jane Alto, GA

I’ve had no problems with it so far. I was satisfied with the people when I tested it. They were very nice to me.

3 years ago

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Verified Customer

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Andrea Puyallup, WA

Customer support helps a lot. I wear it all the time. I like that I can get help outside if I need. It’s great.

3 years ago

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Verified Customer

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Joyce Danville, VT

We tested it and the operator answered right away and was very polite. Very positive. I think it's a little clunky and not very attractive.

3 years ago

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mike miello Middletown, DE

the system works through walls which was my biggest concern. Based on reviews I found on the internet, medical guardian had the best rating.

3 years ago

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Verified Customer

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Pauline Rentz Greensboro, GA

I have only had Medical Guardian for a month but I am extremely satisfied with their response to my needs.

3 years ago

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Wilton Bunke Rushford, MN

Several issues with the device. I could not hear the person at Medical Guardian when I performed the test , so a new device was sent out. It took several phone calls before I got someone to respond and provide the new device.

3 years ago

Reply from Medical Guardian

Hi, Wilton. Thank you for your review. We do apologize for the delay in getting a new device out to you. We do see that the new unit was delivered on June 30 and that a self-test was confirmed on July 1. We also see that a replacement neck cord was delivered on July 23. If you need any further assistance, please do not hesitate to reach out. Thank you.

Aug. 4th, 2020

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Verified Customer

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C Goss San Dimas, CA

sales person was very knowledgeable and no pressure to purchase the program. easy set up of equipment

3 years ago

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Verified Customer

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Michael Thompson

Doesn't work, poor customer service. Purchased this for my mother. She said she fell and no response from monitoring service. When she contacted customer service, she was told someone would contact her and hasn't been contacted. I have not received a receipt.

3 years ago

Reply from Medical Guardian

Hi, Michael. Thank you for your review. We are so sorry to hear about your mother's fall, and we do hope that she is OK. We're going to send you a private message to collect some account-specific information so that we may investigate this for you. Thank you.

Jul. 28th, 2020

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Verified Customer

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D A Campbell

Perfect Solution to falling and accident problems. But your lease program is too long for healthier people!

3 years ago

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Deborah

They are very nice and knowledgeable. I lie that the GPS is part of it and it is basically waterproof.

3 years ago

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Verified Customer

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Pearl

When they sent me the contract, all the names were misspelled. All the information is not clear. Hopefully customer service will be better in the future.

3 years ago

Reply from Medical Guardian

Hi, Pearl. Thank you for your review. We are sorry for the wrong information on your service agreement. If you need a new one, please contact Customer Care at 800-313-1191. One of our friendly agents will happily send you a new one. Thank you.

Jul. 24th, 2020

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Verified Customer

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Anonymous

Anytime she has an accident, somebody at medical guardian was able to talk to her. They were prompt and polite.

3 years ago

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Verified Customer

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Anonymous

It works just fine when I test it. It is easy to use. They seem to be a good company. They were easy to work with.

3 years ago

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Verified Customer

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Anonymous

Medical Guardian is easy to use because they were very thorough in their explanation of how to use it.

3 years ago

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Verified Customer

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Agnes

Support is very helpful and courteous. It's simple to use and light weight. When we test it, it goes fine.

3 years ago

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Verified Customer

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Anonymous

One time I dropped the controls to my lift chair and I couldn’t reach it so I pushed the button and the fireman came.

3 years ago

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Verified Customer

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Vickie

It is comforting to have the medical alert device hanging around my neck. We tested it about a month ago when we got it.

3 years ago

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Verified Customer

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Lynne

Small and easy to wear, the device works fast when I test it. Customer support is very courteous and knowledgeable.

3 years ago

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Brian Roberts

Rating from researching Top notch customer service very helpful in finding the right solution for my case

3 years ago

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Rebecca Lagman

Service for the price, the lockbox, good promotion. Excellent customer service, he really cared about what I need!

3 years ago

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Verified Customer

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Jeff Joseph

It doesn't help if you're not next to the speaking desk unit. Emergency personnel must be called if they can't speak to you, making expensive emergency calls unnecessary.

3 years ago

Reply from Medical Guardian

Hi, Jeff. Thank you for your review. If you are not by the unit to speak to an operator, they will call you directly on the phone before calling emergency services. If you are just testing or have a false alarm, make sure to answer your phone if it rings. It's probably us! Thank you.

Jul. 13th, 2020

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Verified Customer

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Jenny Culver

Rating was high. Service representative called right away and way very polite, knowledgeable, and helpful.

3 years ago

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Dave Rosenblatt

They are rated #1 and guarantee 30 sec response on the device. Annie the customer service rep was very calm and easy to talk to.

3 years ago

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Bonnie Cameron

Great customer service. Chose it because only needed one pendant and no landline or cell phone needed and had GPS and fall detection capabilities

3 years ago

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Betty New London, WI

It’s there when I need it and really looks after me. We’re happy with the support. I’ve been treated very nicely.

3 years ago