Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Ann Skidmore Madison, VA

Don't like the blinking red light. Feel like ET walking around, even when I put it under my shirt, it still blinks noticeably. Needs recharged often probably because of the non-stop blinking light. It never stops.

3 years ago

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Verified Customer

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Diane C Jordan East Falmouth, MA

This is for my mother and she has accidentally set the alarm off several times. They have always responded quickly.

3 years ago

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Teresa Brooks Jacksonville, FL

They are there when you need them and the price and pricing options are good. Choices of devices is good too.

3 years ago

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Verified Customer

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Margo Koehler Myrtle Beach, SC

Sometimes I inadvertently press the button while doing everyday tasks. They are always so kind when they answer.

3 years ago

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Verified Customer

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Gloria T Staten Island, NY

Customer service is excellent. When we first got the device, the reps were so courteous and helpful.

3 years ago

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Verified Customer

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Roseann Cocchiaro West Haven, CT

Great alert somewhat disappointed the alert button you wear battery has to be charged every 2 days and takes long to charge.

3 years ago

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Verified Customer

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Linda Collins Frankford, DE

Always available no matter what to give me assistance and very friendly. Makes me feel protected 24/7..

3 years ago

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Verified Customer

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Geraldine Dolan Palm Coast, FL

Have received no paperwork from them. I called to check on whether I have a fall service and was told he didn’t know. Right now I’m sorry I bought it and paid up front

3 years ago

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Verified Customer

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Rance Chaffin Smelterville, ID

It works great pushing the button but in all the falls and even dropping the item on the floor the fall detection has not gone off.

3 years ago

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Verified Customer

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Anna Gonzales Los Angeles, CA

I have had a peace of mind for my safety while using the Medical Guardian at home and when I travel.

3 years ago

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Verified Customer

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Tom Stewart Eureka, CA

Sales support was phenomenal. All my questions were answered and they were highly professional and knowledgable.

3 years ago

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Verified Customer

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Lola LaDawn Lennartz Farmington, UT

I haven't had an emergency yet but I have tested the product and was very pleased with the fast response time

3 years ago

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Verified Customer

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Theresa Plainville, CT

It's convenient. When I tested it, it went very very well. The response was extremely quick and courteous.

3 years ago

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Verified Customer

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Anonymous Rockford, OH

When I tested it it was fine. The person got on the line and they ask me questions and I thought that was great.

3 years ago

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Agnes Warsaw, IN

It's gives peace of mind I guess that's my favorite thing about it. We've tested it and we got abold of a dispatcher. It goes really well.

3 years ago

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Betsy A. Hill Dallas, OR

activated but haven't need to use it. Battery seems to need re- charging too often...every 5 days or so...inconvenient.

3 years ago

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Verified Customer

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Sherri Pepin Hillsdale, MI

My mom loves the wristband and I am happy that now should she need assistance she has the help instantly!

3 years ago

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Atlas, s Lyndhurst, NJ

Been home over 2 weeks from hospital and only one of 2 promised medical professionals have showed up. Had to call couple of times for the other one to even respond!

3 years ago

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Anonymous Naples, FL

Better than the one we had before. There are no problems with it at all. Customer support is excellent.

3 years ago

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Verified Customer

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Susan Bradenton, FL

One time I dropped and it called immediately so I know it works perfectly and it is keeping me safe.

3 years ago

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Glenda Owasso, OK

Kind of wish I got a bracelet but it’s okay; I still like the security and it has worked fine when I tested it.

3 years ago

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Verified Customer

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David Upland, IN

It is going to by handy when I need it. I haven't used it yet, only tested it, and they took a long time to answer, but it was fine.

3 years ago

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Verified Customer

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Maryann Staten Island, NY

All you have to do is press the button if you need it. It is easy. The gentleman in customer service was very knowledgeable and patient.

3 years ago

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Verified Customer

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Roger Napoleon, OH

There are no problems. It is light to carry. I carry it all the time, 24 hours a day. It charged very quickly.

3 years ago

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Verified Customer

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Ellie Pinckney, MI

The people behind the voice are always so nice. They’re always there for me no matter what time I press the button.

3 years ago

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Verified Customer

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Estelle Hiawassee, GA

Easy to operate. Customer service asks the right questions and makes it very simple. I am pleased with it.

3 years ago

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Verified Customer

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Anonymous Paramount, CA

I like this device a lot. It seems to be good. They answer whenever I push the button. It seems to work aright.

3 years ago

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Verified Customer

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Eugene and Anna Jacksonville, NC

All of it is good. I feel more secure. They have really good pleasant people to talk to. We both wear it all the time.

3 years ago

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Verified Customer

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KJ Holland, MI

Tested the device on the very edge of my property and it worked great. I like how quick the response is.

3 years ago

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Verified Customer

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Eha New York, NY

Unit is small and looks nice. It is nice and clear and loud enough to use. The salesperson was clear and informative.

3 years ago

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Verified Customer

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Fances Henderson, NV

Support is very informative. They know how the device works. It is heavy and sort of distracting with the blue light but it is convenient.

3 years ago

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Verified Customer

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Anonymous Bellevue, WA

Support is very cooperative and informative. The device gives me confidence I won’t be stranded somewhere.

3 years ago

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Verified Customer

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Lucy Goodlettsville, TN

It's a bit too heavy to be wearing but when I hit the button even accidentally, the people are very nice.

3 years ago

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Verified Customer

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Kathleen Rockville Centre, NY

One works just fine but the other two weren’t so great. They’re very nice. They respond right away.

3 years ago

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Verified Customer

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Vera Algona, IA

So far--so good!! i have only checked if some one was there and --there was. Just the way I like it.

3 years ago

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Verified Customer

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Mary Stephenson Oil City, PA

Very easy to use and set up .when accidentally pushing the button the response is quick and they are kind

3 years ago

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Verified Customer

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Virginia Berberick Shawnee Mission, KS

I have accidently set off my device 4 times. Always an English speaking person asks how I am.Information in the book is false.

3 years ago

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Verified Customer

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Brittany Garner Plain City, OH

When we initially set up the device and tried to test the product, it took a very long time for the person on the other end to respond.

3 years ago

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Verified Customer

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Carolyn A. Richter Whiting, NJ

5 customer service,knowledgeable customer service agents, courteous agents and was able to answer any question I had.

3 years ago

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Verified Customer

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Robert

I've had my device for a few days and it worked the time we tested it, so I'm very happy with it so far.

3 years ago

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Jack Wichita, KS

I like that I know I'll get help if I fall. I've tested it and they answered our questions and were very polite.

3 years ago

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Verified Customer

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Anna Londonderry, NH

It's very easy to wear around my neck and it's easy to get help when I need it. The company seems to be fine.

3 years ago

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Verified Customer

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Anonymous Palmetto, FL

I wish the device would be a little smaller. I test it often, and it's always an excellent response.

3 years ago

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Verified Customer

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Darlene Butler Canton, MI

I was never told it would flash every 20 seconds, a bit annoying and the range of signal compared to friends who can use their alert button anywhere.

3 years ago

Reply from Medical Guardian

Greetings and thanks for reaching out! We are sorry you are finding your product to be less than satisfactory. If you'd prefer to use a mobile based system than a home based system please call us at 1-800-313-1191 to discuss more product options that are better suited to your needs. Thanks again for your review and have a great day!

Feb. 18th, 2021

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Audrey Weil Clearwater, FL

Ease of wear, rapid response, both base station and necklace appear to be well constructed, comments are favorable

3 years ago

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Verified Customer

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Sharon Hays Mason City, IA

Quick to answer even for accidental calls. Lightweight to wear. Gives me a sense of safety when I'm out of the house.

3 years ago

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Lora Maxwell Tucson, AZ

Prompt dependable response; polite, caring and professional people answering calls; clarity of speech

3 years ago

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Verified Customer

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Betty River Falls, WI

It is nice to be able to get a hold of someone right away in an emergency, but it's a very bulky device. I've tested it a couple of times and it works.

3 years ago

Reply from Medical Guardian

Greetings and thank you so much for your review. If you'd be interested in a smaller device or possibly an option that's better suited to your needs please feel free to discuss your options with our Customer Care team at 1-800-313-1191 to learn more. Otherwise, we are so happy you are using us to help you maintain your peace of mind and your safety. If there's anything we can do to earn your 5-star seal of approval then please let us know, and thank you so much for your time. Have a great day!

Feb. 16th, 2021

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Verified Customer

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Elizabeth Henderson, TX

They were very nice to ask me how everything was going when I tested the device, and answered quickly.

3 years ago

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Verified Customer

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Anonymous Livonia, MI

This is a hard thing to wear because if you bump it in the slightest, it goes off and it's getting really annoying. Aside from that, the customer service people are right there to help when you activate the device.

3 years ago

Reply from Medical Guardian

Greetings and thank you so much for your review. We are sorry that you found your service to be less than satisfactory. If you don't find our automatic fall detection to your liking then please feel free to discuss more option with our Customer Care team at 1-800-313-1191. Otherwise, we appreciate your review and if there's anything we can do to earn your 5-star satisfaction then please let us know. Thank you and have a great day!

Feb. 16th, 2021