Medical Guardian

They had the right price and the right features, so I got it. I wear it during the day or when I'm taking a bath. Every time I've had a question, they have answered quickly. The couple of times that the device has gone off inadvertently, they have been there right away. It always works.

Being honest, most of the services I looked at were very similar in what they covered. They just happened to have what my mom needed for a reasonable price, so I got it for her. She wears the bracelet since it seems to be more comfortable for her. We haven't had to use it, but I think she has pressed the button accidentally once. They called 911 and the rescue team showed up really quickly. Though it turned out that she was just fast asleep and rolled onto the button by accident. We got a letter from them before our contract was up for renewal that explained how much we were going to be billed if we decided to renew the service. I gave them a call because, for one, the card that they were going to charge was no longer active. The price was also about $100 more than what we had paid previously and that just didn't seem right.

Reply from Medical Guardian

Mar 02, 2018

Thank you for the review. With regards to billing for your mother, it looks like you called and spoke with our Customer Care team about this issue. We will be sending out a corrected invoice. We apologize for the confusion. Have a great day!

I'm becoming a senior citizen and I walk a lot by myself. So, if something were to happen to me where I needed help, I needed to have something to get help. It was also in part to ease my daughter's concerns about me since she usually works at the time I take my walks. So, I just looked things up online and they were actually the first ones I checked out. Since I just needed to get something quickly, I bought it. When I called to purchase the thing, the person that I dealt with had a lot of information and explained everything in a way that I could understand. He was very helpful. Everything is up in my room and I wear everything all the time. Thankfully I haven't had to use it. There's a lot of other services out there that are a lot cheaper than them, but at this point I think I'll stick with them.

I haven't had to use it yet fortunately. They've been very consumer focused so far. Anytime I've done a test, they have been very efficient and professional.

My daughter was the one that made the decision to get it and not me. She hasn't really used it, but I think the device is too large.

Things have been well up until now. I feel a whole lot better having it with me.

The hospital sent them to us. We tried a lot to convince the person that wears it to actually use it. It wasn't until he fell and broke his arm that we started wearing it. It's just a life saver. They call us when he presses it by accident, so we know that it works if he ever needs it. They're very good, it's a comfort to have it.

The service was a recommendation from someone else. I've only used it once when I fell and couldn't get back up. It was really worth the money. There have been other times when I pressed the button, but they have all been accidents or mistakes.

It has been a while since I got it. It does its job fine and customer support is ok. I have no objections about it.

I had seen it online, that's why I got it. I used it during most of the day and at night too. The button was working and all, but I was not getting my calls returned.

Reply from Medical Guardian

Mar 01, 2018

Robert, thank you for the review. We will have a member of our Customer Care team reach out to see if we can address your concerns. Thanks again for reaching out!

The response that they have and the overall price was what convinced me of getting it. Recently I had to use it because I fell. I used the button to contact the local fire department and the rescue squad came to get me. It was a very quick response.

I just did some research online and found them. I got it for my mom and so far we've been very satisfied.

I haven't had to use it because I haven't had a need to. That's beside the point though, I'm not happy with it.

Reply from Medical Guardian

Mar 01, 2018

Geraldine, thank you for reaching out. We're happy you haven't had to use our device yet but disappointed that our service meeting your general satisfaction. A member of our Customer Care team will be reaching out to see if we can help address your concerns. Have a great day!



My daughter researched it and said they looked like the best ones out there, so we got it. I only really have it with me when I'm in the shower or if I go out for a walk. If I'm in the car driving by myself I take it with me too. They've been very good so far. When I test the button they answer quickly. They're just prompt.

I'm by myself at home a lot and every time I go to shower I'm scared something might happen. I wanted to have something in case of emergencies, that way I can get to someone even if I can't call 911 or call for help with the phone. That's why I have it. I use it all day long, sometimes on my wrist and sometimes around my neck. I'm just being careful about my health.

Our daughter was the one that wanted us to have it and got it for us. We really haven't used it, but it's a very accessible thing. It's just around your neck and it's easy to use it.

My daughter picked it out while I was in the hospital. If I remember well, she said she picked them because they had a one time price instead of a monthly one. I actually took the button to the jeweler and had a permanent clip put on it. I also bought a nicer silver chain for it. It's a little irritating to wear sometimes, but it's better than anything. It works well in the shower. I've never had to use it for an emergency, but I wear it all the time and test it once a month. They've always been responsive when I do that. The only thing I have a bit of a problem with is the thing that hangs on the door with the extra key inside. It's kind of big and it bangs against the door every time I shut it. I think they could come up with a better design for it. Still, I'm happy with it.

I have some health problems so I needed to have something like this. So far I have not had to use it, but it's there for when I need it.

At the time I was falling over a lot and would need to call 911 to get help for myself. In fact, before I got it, I fell and had to spend several days in the hospital. My family decided that I needed to have a medical alert thing, just for extra security, so they got this one. I haven't had to use it since getting it. My only concern right now is that I don't think the device works that many miles away from my home. It mostly works while I'm close to home.

My mother uses it since she lives some 30 miles away from our house. I got a call from them once telling me that my mother had pressed the button and four minutes later when they came and picked her up. Apparently they also called her and asked her if she needed help. After she said yes, they sent out help. I know she is safe with them.

My daughter insisted I get something like this after I fell and hurt myself, so we got this. I wear the necklace all the time. I really haven't had to use it, but every time I accidentally hit the button they are very nice about it. They're just helpful and the service is great.

The price was the main reason I got it. I wear it mostly when I go out since it has GPS. I feel a little more secure having it with me.

My son was the one that looked through several services and this one was the best one he found. So he just got it for me. I have the necklace and wear it around my neck, though sometimes I have it in my pocket. I haven't really had to use it but I'm supposed to test it once a month or so. The button has been pushed by mistake too. Whenever that happens, they respond right away and are very nice about tests and mistakes. It has been good so far.

My daughter in law checked on them and she was the reason why I decided to get involved with them. I wear the watch rather than the necklace. I'm not really happy with it since the button is very large. The band where the button is on actually broke, so now I'm having to deal with that and carry the thing in my pocket. It's not very good at all. I haven't had the need to use it but whenever I test it they've been very pleasant.

Reply from Medical Guardian

Mar 02, 2018

Shirley, thank you for the review. We will be reaching out to discuss getting out your broken button to see if we can help you out with that. Have a great weekend!

The service was recommended by a friend. I've never had to use it, but I always wear it. It's a good unit, I never had problems with it. Every time I call them with questions, or when I check the unit once a month, they're very good. Their customer support is very friendly.

My niece was the one that picked it up for me. I haven't had to use it yet but I have accidentally pushed the button several times. They have been very very good on those occasions, they're right on top of it all. They respond immediately and everything works well.

A big factor in my decision was the fact that it had GPS capabilities, which means that I'm not limited to just being in my house. I really haven't had an occasion to use it, but I've tested it before. At one point we ran into a problem with the box thing and they sent me another one the following day to replace it. After that I was able to just send them back the other equipment. I was very impressed with their overnight service. The one problem I've found is that if I try and call them on the regular phone it takes a long time before they answer. On one occasion, after someone actually answered, that person ended up transferring me to someone else.

Reply from Medical Guardian

Mar 02, 2018

Howard, we thank you for reaching out. We apologize for the delays you experienced when reaching out to our Customer Care team. We have been experiencing high call volume as of late. We have been actively working to address this issue and you should see improvement in the coming weeks. Feel free to reach back out if you have any additional questions or needs. Have a great day!



I wasn't really the person that made the choice of getting it, my daughter did it. I check it once a month and they've always answered immediately.

We wanted to go with a company that was located as close to our home as possible, so we ended up going with Medical Guardian for my 90 year old uncle. When we signed up they were able to answer every question that we had and were very professional about it. They even offered us two months for free and the price felt reasonable. The medical device itself is fine. My uncle seems to be happy using the wrist band and he likes that he can wear the neck piece in the shower. We have the base located around the center of his place so it's easy for him to hear it whenever he does the checks and stuff. I feel like it's a good system. We've had a problem just this week though. We tried to call them since we needed help, but it took forever for us to get through to them. Their website has also been down since we started the program, so even if we tried to go through their website to look for solutions we wouldn't be able to do it.

Reply from Medical Guardian

Mar 01, 2018

Thank you for reaching out. We're happy that your uncle's overall experience has been a positive one. Looking at your uncle's account, it appears we were able to resolve his concerns after this review was written. If you have a need for any additional assistance, please feel free to reply directly to this message and we will reach back out. Have a great day!



Have not used since December 2017. Tried to notify company to end service but no response.

Reply from Medical Guardian

Feb 28, 2018

Marvin, thank you for reaching out. We will have a member of our Cancellation department reach out to help you out.

Great overall service. Staff is helpful and knowledgeable.

Purchaseing the system was easy and the rep was knowledgeable and very helpful. Thankful my Mother has not had to use it!

I have not had a reason to use the service, but feel secure in the fact that I have Medical Guardian.

I cancelled you guys out before the end of my contract and you guys are still trying to charge my credit card. PLEASE STOP!!!!

Reply from Medical Guardian

Feb 28, 2018

Martin, thank you for reaching out. We apologize for the confusion about your account cancellation. We are looking into your concerns and will be reaching out to resolve this issue for you.

Very helpful and friendly. Product worked as advertised, and when no longer needed, they set up a return of equipment for a refund with no fuss.

Operator very helpful I haven't had to use it yet but I love the peace of mind I like the neck alarm l always have it on

have not had medical emergency, but it does take a while for the service to answer... used during testing

I have had no problems with my device however I have never had an incidence when I have had to call for an emergency.

Advertising is in appropriate. It shows someone with a necklace saying they have fallen and cannot get up into the necklace. But you do not tell them they will have to carry around the portable device

Reply from Medical Guardian

Feb 28, 2018

Terence, thank you for reaching out. We apologize for any confusion around the functionality of your Mobile Guardian, which is a two-piece mobile unit. We also offer an all-in-one unit called the Active Guardian which may be more to your liking. If you are interested in hearing more about the Active Guardian, reply directly to this message and we'll reach back out with some additional information. Have a great day!



it worked great, response time was outstanding

My button is too sensitive can call for help for just eating dinner

On two occasions I accidentally pushed the alert button. Immediately a voice asked if I was alright and that I didn't need any help. What more can you ask of a medical alert .. it did exactly what it was supposed to do which gives me confidence that should I need help....I can count on it.

through no missuse or abuse on my part, have a cracked portable safety pendant. It does work, but company won't replace it unless I pay for it. There is a deffect by manufacturer and I feel it should be replaced with no cost to me since I did not break it.

My son got on the computer and researched quite a few different services. He found the one he wanted me to have, so we went with that. I have never had to use it, I've just called them for testing to see if everything works ok. I wear the necklace all the time, even when I'm in the shower. I like that I can take it anywhere with me, it's not just stuck in my house. It also doesn't take up a lot of room. At one point, the little stand where you put the button to charge quit working all of a sudden. In the end they had to send me another one but it got here within 2 days.

I fell in the backyard so I decided to look into these companies. They were the ones that I found so I went with them. I haven't had to use it, but it's alright.

I researched a little bit and decided that I had to have something that could go with me wherever I went. I keep the button on me all the time and I try and remember to take the little unit with me when I'm out an about unless I'm with my family. The necklace bothers me, but I imagine all necklaces for things like this do that. What I didn't know was that anything large and metallic would interfere with it. I have a big metal garage door, so the button won't work in front of my house. I was disappointed by that. Another issue I've run into is with the fact that I have multiple homes. I have a beach house and I go to the mountains from time to time. Every time I do that, I have to go through and tell them exactly where the house is so they know where to find me if I call. It's a very difficult process to go through and I wish they had it all the information on file somewhere so it could be easier.

Reply from Medical Guardian

Feb 28, 2018

Thanks for the feedback. Regarding the necklace with your unit, you are free to change it to something that better suits your needs. Unfortunately, environmental interference is a real issue for any cellular based unit, which would be true for any of our competitors as well, but overall our coverage from ATT should be strong in most locations. We also hear your feedback about having to call in with address updates. We are currently working on ways to make that process easier for you and hope to address this in the coming months. Thanks again for the review and we hope you have a great day!



I use it a lot since my hearing has diminished a lot. They have responded well and when somebody calls me I can have the information right on the screen. Whenever I've had a problem, somebody has been able to respond to me right away.

I got it because other people recommended it to me. I've had a very positive experience so far.

I didn't really look around. I just thought I'd try a company and they were the first ones that came up. I do tests all the time and they answer right away. Everyone is always really nice on the phone. I'm very pleased with it.

Their reputation was what convinced me of getting it. I have not had to use it yet, however there have been several accidental pushes. The response we've gotten to those were very prompt. It's a very convenient thing.