Name: Medical Guardian
Rating: 4.4

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Verified Customer

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James Lenexa, KS

The button was pressed and 5 EMTs were in my living room shining flashlights and I was very impressed that they had found by GPS because we had just moved from California to Kansas and I had not loaded Medical Guardian and told them where we were at. Customer service always answers and would be very courteous. I think it's very good that it can be recharged overnight and that they can talk to the person that presses the button and they can find out what's wrong.

5 years ago

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Anonymous Fairfield, CA

It's very comfortable but seems gaudy. It's very noticeable, but that's good because it reminds me to be careful. I've had a good response from everybody I've dealt with. They only complaint I have is those idiots they hired. They don't speak English well and they call anywhere after 6:30 in the morning to try to get me to sign up even though I'm already a member. If it wasn't for them, everything would be perfect.

5 years ago

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Jackie Estero, FL

I'm not a techie and it was hard for me to get it connected, I wasn't sure if I had even made the right connection. But, one of your workers helped me with the whole process of connecting it. I had to use it once when I didn't have it on me, I had to yell to the main station and it was difficult for him to hear me because the T.V was on. But, he was finally able to hear me and called my husband and the Fire Department and they got here at the same time, he did great.

5 years ago

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Steven

It works really well and doesn't get in the way. Although, I did once inadvertently hit the button and didn't hear it because my vacuum was on and next thing I see is the Fire Department outside of my window arriving with the Paramedics. I've called in a couple of times to test it and I always get a quick response, and that experience showed me they really do what they say they'll do.

5 years ago

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Anonymous

When I fell on financially hard times, I called and said I wouldn't be able to make my payments. They allowed me to make a lesser payment the following month and then adjusted everything. As for the device, I like the bracelet the best. I don't like things hanging around my neck. I like the price and being able to choose other accessories and where you can put it.

5 years ago

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Patricia

The price is reasonable, and the response is quick. All I had to do was push the button and talk into it. It took about 45 minutes and I'm on the west coast, so I figured that was really within reason. I wish I could talk into the necklace but I can't, so I have to keep the other one around with me all the time. But, I believe they saved my life that day.

5 years ago

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Vicki D Spring Hill, FL

It seems a little sensitive, there was one day where I was wearing it around my neck and it kept hitting the table. It must have hit 3 or 4 times within an hour. But, even though it was accidental, the people were very kind and helpful and professional. It's a wonderful device, but it's a little more expensive than a couple of the other choices.

5 years ago

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Kathi Grand Rapids, MI

Excellent customer service. After our first call for information I asked for a call back, and they were very prompt with the arranged time. Upon receiving the device they were very helpful and stayed on the phone we were comfortable. The few times the trip activation occurred they were prompt to call and very nice. Once I called them and accidentally hung up on them, they called me back immediately. Overall the customer service is outstanding. We had a medical device from another company for years and have had more positive interactions with Guardian in 1 month

5 years ago

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Ronald

We got Medical Guardian for my father, and they have really great reviews and feedback from other customers. We tested the device when we got it and the test was very positive. My father feels happy with it. Customer service is very excellent because they're helpful and responsive. They sent the kit very quickly and I've had nothing but positive experiences with customer support. The device is simple and effective. I like that it's water resisitant, because then my father can take a bath with it on his wrist.

5 years ago

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Linda Buchanan

All the folks at Medical Guardian are so nice ! From the person I spoke to in order to purchase and the people I work with to activate the system and also monthly tests. Luckily I haven't had to use it for an emergency, but I feel so much safer since I live alone. Now I know I can get immediate medical help if needed. If you are looking for a medical alert system, go with Medical Guardian for sure!

5 years ago

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John

When we originally ordered this for my father he ended up in the hospital. I called and asked if I could suspended the service until he got home and they said yes, they put in suspension because we hadn't even taken it out of the box yet so they put it in suspension for thirty days and told me to call back. In that thirty day period someone else from the company continued to call my mom to say "you didn't set up your medical guardian". That was a little bit of frustration to my mom don't understand. I felt like there was a little bit of a lack of communication or something between the departments.

5 years ago

Reply from Medical Guardian

John, thanks for the feedback. You raise valid concerns about how this situation was handled after your father was hospitalized and we would like to research this situation more fully. Would you help us in locating your father's account? Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, we can look into his case more thoroughly to investigate what occurred here. Have a great weekend!

Jul. 20th, 2018

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Raymond

Anytime you call them they've been very pleasant very helpful the couple of times and I've been with my dad to do a test of the system they've also been very very kind and very helpful. I was going to be out of town for a week and I just called them in and switch to contact information which was very easy and then when I got back just you know called him back and they switched it back so with no hassle so that was that was good to know

5 years ago

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Sallie New Tulsa, OK

They were very straightforward, most places we talked to wanted a lot of information before telling us anything. Here, they just said "absolutely, here's our quote, here's how it works" very straightforward, which inspired a lot of confidence. Their customer service is fantastic, they're attentive and polite. The device itself is waterproof, discrete, and very functional.

5 years ago

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Charlotte Cavinee Howard, OH

We hit the button on accident and the fire department came rushing into our house. When I called them to tell them my needs, they were very thorough and answered all the questions. The equipment came within like 5-7 days, and it was easy to install. They confirmed it was set-up correctly and did a test. It has large numbers to see all the needed information. It's more than affordable and can be cancelled at any time.

5 years ago

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Joan Ninham Bowler, WI

My wife fell in the bathroom and the walker was right next to the door so we couldn't get in. We called the EMT squad and they couldn't think of a way to get in, so they called the fire department and they came with their equipment. They had a nurse and a CNA help me take her to the E.R and from there she went to a nursing home. They came quickly to deal with the situation and resolve the problem.

5 years ago

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Charles Gardner

I was really thrilled that they sent a lot box for the door so that we can have a key. My husband just wears it whenever I'm not home with him. The interactive capability in the GPS really impressed me. The gentlemen that assisted me when we were getting the service was very knowledgeable and he was not pushy, he did an excellent job of describing the different types of devices and types of service packages that were available.

5 years ago

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Satisfied User

I try to check in monthly, and I've always been answered. Also, I once must have accidentally pushed the monitor button (I carry it in my billfold when I'm away from home), and the police found me at a meeting.. The one drawback, which I didn't realize when i ordered, is that I have to have both the wrist band and the monitor with me when I'm away from home.

5 years ago

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John Hughes

I looked it up on the internet and it had everything I wanted as oppose to other companies. When there was an emergency, my husband called Medical Guardian and they sent an ambulance right over and also contacted my sons. So everything was so immediate. They did an excellent job and they were there when we needed them. They're very responsive and I'm happy with the service.

5 years ago

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Muriel Pike

I read about Medical Guardian and I thought I'd give it a try, so far it's been fine. I haven't had to use it, but I do call it once in a while to make sure everything is working. I did think the response time took a bit long. I do enjoy the watch, it's very comfortable. I'm just glad I haven't had any emergencies, but it's nice to know that by just pressing this button you can get the help you need.

5 years ago

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Andranik Sinanian

My father who is now ninety two years old kept falling down, so we decided he should have something in case anything more dangerous were to occur. Medical Guardian's response time is quick. The only problem I had is that my device fell into pieces. We called and asked if it could be replace, since we didn't have insurance for it, it costed around three hundred and fifty dollars! Other than that issue, it's great to have.

5 years ago

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Delores A Riley

A friend recommended Medical Guardian to me. The reason I had to get a device like medical Guardian is that I had multiple surgeries on my back and hip. I wanted something just in case I might have an accident. I wanted protection and peace of mind. I decided to just call and get more information regarding it and everything went smoothly and connected well.

5 years ago

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Martha Bean

We got more information regarding it in the mail. We were trying to decide which medical device would be best for me since I had back surgery and I was falling a lot. When there was an incident where I fell, medical guardian was able to send help to me and put me back on my wheelchair. They're always there whenever I need their help and the staff calls me immediately, they're very courteous.

5 years ago

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Marion Bell

Through checking the different features this device had and the high ratings, I've decided to get Medical Guardian. If I were to fall, all I have to do is push this button and right away I get the help I need. Fortunately I've never used it, but I do know from accidental uses that they respond very quickly and it even detects when I've had a fall in the case that I can't press it. It is a bit sensitive, hope they fix it.

5 years ago

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Barbara Lewis

I saw an advertisement and I realized that I was getting to the point of my life that I needed something similar to what I saw. So far I've been satisfied with my device unit. I had an incident where I fell at the end of my driveway and I couldn't get to my phone. So I used my button and I was very pleased with the response time. I do appreciate the immediate response that I receive.

5 years ago

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William Whitehurst

I decided to go with Medical Guardian because of what services they offered and everything I needed for a wristband. Like having someone alert my husband in case something happens. They also gave me a lock box so help can get inside in case of an emergency. I've accidentally pressed it before and the police came out here as well as the EMS. It's very convenient to have and very helpful.

5 years ago

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S.M

Everything was included in our conversation with a representative for medical guardian. What kind of services they offer, the price and different packages. Just the feeling of speaking with someone who really knows what they're talking about, it's the best. We've never used it yet, but they're very timely and follow through. They're a very professional company that meets all of our needs.

5 years ago

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Lori Brogan Newburgh, NY

After I had two major back surgeries, I felt that I the need to have something at home just in case I fall. I haven't use it yet and I don't really like the necklace, it's far too big on me. I'd like it if they could find a different design for the bracelet that work better for me. I have a small wrist which so it probably looks unflattering on me. I have only pressed it a couple of times by accident and their response time was usually within 5 seconds. Their customer service are friendly, knowledgeable, and helpful.

5 years ago

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James Anderson

I investigated all others and this one seemed to be the better one out of all the others. We fortunately haven't used it yet, but we do check it once in a while. We check that the system is still working and I usually get a response within thirty seconds. They answer any questions that I may have. I especially like the GPS unit since it makes everything easier.

5 years ago

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Mary Lusk

I read online and spoke to one of Medical Guardian's representatives. I felt like that was the best choice. My mother is the one who wears it. It makes me feel a lot better knowing that she has it since she lives alone. She hasn't had to use it and that she can wear when she's in the house or when she goes outside. It gives me confidence knowing that she has something that is easy for her to use.

5 years ago

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Geree Mikovic

I saw it on television and my husband has just recently passed away, so I needed something to feel secure. I had to use it when I had an incident and fell. Medical Guardian called my family and an ambulance. They responded quickly and stayed with me the whole time. They helped through it since I was in so much pain and couldn't get up. I was never alone which is the most important part.

5 years ago

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Louise Hawkins

Both of my daughters decided that Medical Guardian would work best for me after doing an extensive research on medical devices. I appreciate the fact that I can take the device with me wherever I go I've been fortunate enough to have not used it, but I have accidentally set it off. The staff checks up on me and makes sure everything is alright and working. They've just been very helpful and I always appreciate them.

5 years ago

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Martha Karvetz Cedar City, UT

The information we received regarding Medical Guardian and the research we did on our own was what made us decide to go with them. My wife who is suffering from dementia is sometimes alone because of my work, so I wanted her to having something she had immediate access too. We had a great package which included the lock box so no one has to tear down our door in case she needs help. Overall we're both very satisfied with it.

5 years ago

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Dolores Deibel Tyler, TX

I ended up going with one of the competitors that ended up costing me two hundred and fifty dollars, but I refused to sign their contract. I researched and got recommendations from people that have used your company. I've had full satisfaction with your product especially for the price range. It's able to give people access the medical services at the touch of a button. My mother uses it as a necklace and it's very comfortable. I also like that it has a an identifying green light so you can see it at any angle.

5 years ago

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John Cavagna High Ridge, MO

I picked them basically because of the price and the usability it offered for my husband. It has been very good for him. I've set it off accidentally 3 times. One time it happened while I was at the doctor's office. They ended up contacting my daughter because I was out of range and they couldn't get a hold of me. They responded very well. The wristband that they sent us is very impractical, very bulky. The one that he wears around the neck wouldn't stay put when we put it under his shirt. We ended up sending it to a jeweler so they would put some kind of clasp on it that would work. Now it's fine, it can lay flat on his chest. They also need to revamp the way it hooks up on the dock. Still, it's a good service with a good response time.

5 years ago

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Joyce Schulz Minot, ND

It offered what I needed and for that price, it was a pretty good deal. I've been fortunate enough that I've never used it. I have a cat and he once pressed the button while I was sleeping, they responded right away. I've never used it for a medical emergency, but the customer service is excellent. I got the simple system, I don't need the GPS or anything. The simple one is exactly what I need, but if I need to upgrade I'll do it.

5 years ago

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Anonymous Helena, MT

I got Medical Guardian because I'm able to take the unit with me. I wear it all the time while I shower which I really appreciate since I fell a while back. I haven't really used customer support but I do feel like I'm being taken care of. I can call and ask questions anytime I needed too. I feel absolutely comfortable wearing it and I know my family is happy that I have this watch that takes care of me.

5 years ago

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Helen Culbertson Hardeeville, SC

I'm a senior citizen and my daughter looked and compared different medical devices online. She decided that Medical guardian would be the best one for me. I put it on the morning when I get out of bed and wear it all day unless I have company. Once my electricity went out one time about four to five months ago and they called and told my daughter about it and fixed it. I've never had to use though I've had it for about two years, but I feel more secure with it.

5 years ago

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Judith Monette

I've looked it up online and it was also recommended to me. Others seemed much more complicated, it was easy to use, the representatives were professional and answers all my question. The button is a bit sensitive, it's gone off accidentally many times. I like the lock box it's very convenient. Other units didn't have that and I want my door to be busted down. I like that the representatives are not foreigners. They talk very clearly and very loudly and at a normal pace since we're elderly and have trouble hearing. I also like that we don't have to charge this unit, that's a great feature.

5 years ago

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Anonymous Hobbs, NM

I felt that as her sister getting Medical guardian for her, there will always be someone out there. She's never had to use it, she just wears it as a necklace around her neck in case of an emergency. We also have the lock box in case of an emergency. They contact her to check up that everything is working fine when she didn't contact them. They've always been We professional. We never had any problems.

5 years ago

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Helene Mcfadden Lady Lake, FL

I knew that if I pressed the button that they would get me help. I've had a prior stroke so that's why I got medical guardian. I've never had to use it, but I do tests occasionally. Though I was disappointed when the necklace fell apart. Though I need to cancel it since Medical Guardian doesn't cover you outside of your home or in a different state.

5 years ago

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Janet Clark

My daughter in law researched it. It took around three months and went through all the different medical devices and companies, she was very thorough. She decided that medical guardian had everything that I needed. I've been very fortunate that I've never used it. It's brought me a lot of peace of mind. I'm very pleased with everything Medical Guardian has had to offer.

5 years ago

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Blanche & John Baker

It's very dependable and the range they have allows my mother to have the ability to move around the whole house and outside. It's very convenient. We've tested it and it works well. The only issue we've had is the battery and that was replaced immediately by Medical Guardian. Sometimes it's not easy to reach them, they need more people on the phones to take the calls. The representatives though have been very nice and very courteous.

5 years ago

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Mariana Grunwald

I received information about Medical Guardian and was told that it was a good company. My mother is the one that uses it and she once had an incident where they called me in the middle of the night informing me that she didn't feel well. Since I live in New Jersey, she used Medical Guardian and was able to get help immediately. It's a good system that works efficiently and respond fast.

5 years ago

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Gerald J.R Jarvis

Originally I didn't know anything about any companies. I found Medical Guardian in the phone book and that's how I hooked it up. I've set it off before by accident and that serves as a test of course to see if it works. I'm pleased they answer quickly and effectively. I've had some problems with the GPS on the system. It seems to locate me other places, but dispatch does a pretty good job on helping me out.

5 years ago

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Edell D Rowe

I always wanted something I can take anywhere and would connect anywhere. They also gave me a key and lock box if something were to happen since I do live alone. When I had an incident in which I was offering of shortness of breath, they immediately contacted my family members. Even when I accidentally press the button, they're always there. I like that the battery just won't die don, it will remind me that I need to charge it. Which is really helpful. They've never failed me and I feel good that someone will always be there to help whenever I need it.

5 years ago

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Beverly Burkholder

The price and features that were being offered was the deciding factor. It seemed like the company was the better one to go with. My mother is the one who was using it. She hasn't had any incidents since she's gotten it. She does test it monthly though. It works like they said it would work. They respond immediately. I like the lock box feature. We feel secure.

5 years ago

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Christy Sanders

I checked around online and I saw the reviews, so I decided to get it for my mother. It's worked out great so far and when I needed one, I got one too. Fortunately I haven't had to use it except to test it, but every time I have tested it it's worked out great. They're always willing to help and help figure out if anything is going wrong with the device. They're always very pleasant and they're quick to answer.

5 years ago

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Carol Francis

We've never had to use it, thank goodness. The only time we've had was when my mother accidentally pressed the button and they responded promptly and talked with her. She kept doing this a few times, but they were totally fine about it, very professional and calm about it. They seem understanding about it. It seems they know how to work with elderly people.

5 years ago

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Terral Olds

I found their advertisement in the mail. My husband is the reason why we have it, he is the one who uses it. Whenever he doesn't feel well he presses the button. The paramedics come and take him to the hospital and I really like that fact that they go and call you to inform you of what is going on. So the staff at Medical Guardian are very thorough. They're always there for us. I also like that they give you the option to wear it as a necklace or a watch.

5 years ago

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Anonymous

We decided to get Medical Guardian because of the combination of services it offered and the price was just right. It fitted all my needs and the staff are very knowledgeable and courteous. I've never had to use it. They've been very helpful and whenever you have any questions they are extremely helpful. I like the look and the ease of handling it. I get compliments when I have it on. People think it's a piece of jewelry.

5 years ago