Medical Guardian

I had to use it once when I had pneumonia. I woke up at night and could hardly move, so I had to use it. They were really good and the device worked fine.

We live out in the country on 6 acres of land, so it's not like there's another house next door with people that can help us, so we went looking for something. When we initially got things set up with them, everything was very easy to do. Since my husband will not wear anything around his neck, we got him the wrist band. He wears it when he goes down to feed our horse. He has to walk a good distance from the house to get to it, but he's covered by the service even out there. He has never had to use it, but it makes us feel very secure. Especially when I have to leave for a couple of days at a time and he's alone at home. Every time that I call in to check it, it works just fine. We always get an answer on the phone within 30 seconds, they ask me if it's an emergency, get our names, and that's that. They're very thorough. I also get a confirming email that lets me know things worked the way they were supposed to. I only wish that the wristbands came in different sizes. The one my husband has is very tight on his wrist, so it'd be helpful if there were more sizes or if there was a way to extend the wristband.

I needed something so I when I saw an advertisement for it I just went for it. It's very convenient. On a typical day, I just wear the button around my neck in case I need it.

I just saw a commercial for them on TV and decided to get it for my mom. She wears it all day long, 24/7. One time she fell in the middle of the night and we didn't know until they called us to alert us. They were very prompt.

I'm the neighbor of the person that uses Medical Guardian and whenever something happens they usually call me. So far he has used it 3 times already. They usually call him first when the alarm goes off but, since he is hard of hearing, they end up calling me. When he needs it, they sent out the paramedics and send him to the hospital. It definitely works, they respond right away and are very friendly and helpful. It doesn't cost much money, but it's definitely worth it.

My children did the research and decided to get it for me. I've used it before and they have responded to my requests. I'm mostly satisfied with it. The only thing is that last August my husband passed away so I called to check on the premiums that we were paying. I thought we were paying for two people, but apparently the premiums are per household. It doesn't matter if one or two people are using it, the premiums are the same...

My children decided to get this for me and it was a very good decision. I haven't had to use it, it's mostly there as a backup in case I need it. It's comforting to know that I can reach someone if I need help.

One thing I don't like is that it frequently goes off without me even touching it. I'd be taking snow off the car roof, slamming the garage door close, or doing something like that, and the alarm will go off. It's driving me nuts. I was shopping the other day when that happened. I didn't even know it that they were trying to call me. The most upsetting thing is that they call my daughter and son in law and then send an ambulance to get me. I mean, I still think it's a wonderful service, I just don't know what to do about that.

Reply from Medical Guardian

Feb 28, 2018

Thomas, thank you for reaching out. Regarding your buttons, we would love to look further into your concerns. Would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we can look into your situation more thoroughly. We hope you have a great day!

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They have excellent customer service. They always seem very interested in making sure you understand how to use the device and also that you have the proper contacts for it. The device itself is very easy to use.

Everrytthing is and was like we were told

The plan covers all my needs and simple to use

The customer service people were helpful, the installation was simple. With Life Alert a technician had to come to the house and run the monitor through the phone jack. Medical Guardian's device simply plugs in to an outlet.

low cost, easy installation and activation, reliable

They offer everything we needed for a reasonable cost

The representative that I talked with was going to call me the next day, I set all afternoon aside for that call!

Reply from Medical Guardian

Mar 27, 2018

Jacqueline, we are sorry to hear about your recent experience. We would like to look into this issue for you. We can have one of our Customer Care Specialists reach out to you shortly to answer any questions you may have. Please reply with the full user name, address, and phone number. Any information provided will not be posted publicly. We appreciate your feedback.

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New user. Responds quickly even on false alerts.

Very helpful customer service and great product

The way that there customer service responded to my questions.

Very knowledgeable and clear about what would be needed once the package arrived and how to get things set up.

When I called to get it set up for my brother they put in the wrong address in and I had to call back 3 times before it got corrected. This was a serious mistake that should never have been made and should have been corrected when I called the first time. They also sent the equipment to the wrong address. Then to compensate for their serious mistake they said they would credit back to checking account 2 but have not received it yet

Reply from Medical Guardian

Mar 30, 2018

Lucinda, thank you for reaching out. We apologize for the initial confusion on your brother's account. Per our records, it appears that a check for the 2 months was generated and sent out on 3/6. Please reply directly to this message if this check has yet to be received. If so we will reach back out to ensure that the money is correctly refunded. Thank you for reaching out and have a great weekend!

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The set up was easy. The people who call the house to check on you if you push the button or polite. However, when we had to call regular customer service the woman was rude.

Reply from Medical Guardian

Mar 30, 2018

Ann, thank you for reaching out. We appreciate the feedback. We take your customer service experience very seriously, so we would like to look further into the incident you described with one of our representatives. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the user, address and phone number, as well as the approximate date of the incident in question, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

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I was just doing research - and have received seven calls in the last 2 weeks. Each time I said I was doing research and would let you know when i was ready to talk. I feel that has been excessive which makes me less likely to do business with you.

Reply from Medical Guardian

Mar 27, 2018

Hello, we apologize for the follow-up calls. We would like to rectify the situation by removing your number from our list. If you would like this to be done, please reply with your contact name and phone number. Any information provided will not be posted publicly. We appreciate your feedback.

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Offered what I needed. Pricing was straight forward. Customer Service Follow through. Courtesy.

I called several similar companies to check prices and availability of services. After 4 or 5 call backs with more questions, the medical guardian rep. remembered who I was and my specific situation. She was very patient while I made my decision and very helpful through the entire process.

We haven't purchased but are about to do so. Customer service is great. Tiffany checks back with me during this process periodically without being annoying. She is very efficient and knowledgeable.

Good followup however I never received the email explaimimg the devices offered nor costs. Yet I received a thank you email.

Reply from Medical Guardian

Mar 27, 2018

Hello David, we appreciate your feedback. We are working on improving our customer experience as we are growing. We would like to answer any questions you may have about the service you are receiving. If you would like we can have one of our Customer Care Specialists reach out to you or you can reply directly to this email. In order for us to assist you, please reply with your full user name, address, phone number, and any additional questions. Any information provided will not be posted publicly.

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I use it once a month to test it and overall it's just a good thing to have.

I've never had to use it, I just check it every month to make sure it works. When I check it they pick up the call really well, it doesn't take long for me to get a response. It's good in case I ever need it.

I got it because I was alone. I thought I needed to have something in case of emergency, so I got this. I know I can press the button and somebody will come and help me.

I got it because I live alone and needed the service. Right now it's just sitting on the charger, I don't even have it on me. I've only turned it on when I was playing cards and accidentally bumped it. They called as soon as I pushed the button and got in contact with me. I know that they are there for when I need them.

I had an accident before getting it where I ended up unconscious on the floor and had nobody to help me until I woke up. That was the reason I got it. I've never had to use it, but I feel comfortable having it now. I think that everybody that is getting older should get one of these just in case. I wouldn't want anyone to figure out they need it the same way I did.

I purchased it for my parents. The device is supposed to have a fall sensor feature, but that apparently doesn't work. The one time that we could've used it when my mother fell, the fall sensor didn't detect it and they didn't respond. I can't get through to them if I call them with a phone either.

Reply from Medical Guardian

Mar 28, 2018

Hello, we are sorry to hear about your Mother's experience with our fall detection pendant. We would be happy to speak with you regarding your parents' Home Guardian unit. We were experiencing a high call volume a few weeks ago however, we have taken some steps to address this matter. We will have one of our Customer Care Specialists reach out to your parents' shortly to discuss the fall detection pendant. We appreciate your feedback.

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I picked them because they were highly rated. They come in right away.

I have been with them for several years and I've been pleased. Thankfully I haven't had to use it for an emergency yet, but I've checked it just to see if it works. I feel better knowing that the device is right here by my bed and that I can use it to get help.

My daughter checked out all the companies and picked this one for me. I call them whenever I fall, doesn't matter if it's outside or inside of my house. They always come out to help me. If I haven't called in a while, they check in on me to make sure I'm alright.

I had my leg amputated and spent some time in a nursing home. When I first came home after that, I was getting out of bed and fell. I picked up my Medical Guardian, pressed the button, and they answered right away. They sent out the police officers to help me up and that was that. I have it in the counter charging all the time so it's always ready.

My children told me about it, so I decided to get it. I have it with me all the time but I've never had to use it. I just wish everything was in one piece so I didn't have to carry two things for it to work properly. Otherwise, it has been fine.

Reply from Medical Guardian

Mar 30, 2018

Martha, thank you for reaching out. We are happy that you are making good use of your Mobile Guardian overall. We do have a newer device, the Active Guardian, that may better suit your needs as it offers the same portability with an all-in-one design. We will have a member of our Customer Care team reach out to discuss this option with you shortly. Have a lovely weekend!

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The price was the main reason I got it. I can't describe how great it has been to have it. I'm glad to have it, I know that it's there for when I need it.

They are alright, though I don't really think I need it. It's expensive.

Honestly, there were some other services out there that were better. With those you could speak directly into the device instead of having to use a separate thing. I didn't want to spend a lot of money for that though and that was one of the biggest reasons why I got Medical Guardian. I've never had to use it but I've had some accidents where I bumped it. One time I was making candy and was holding up the pot to put little drops of chocolate on a sheet. Apparently the thing that I wear around my neck got pushed against the pan and set the alarm off. I had my bedroom door closed, that's where the base thing is, so I couldn't hear it when they called. Very soon after the phone rang and they asked me if I was ok.

I got it because my elderly 90 year old mom needed it. She wears it but hasn't had to use it yet. The device is fine though and we've never had any issues with it. I'm just happy that we got it, I'm sure they will be there for her if it's ever necessary.

My mother uses the pendant around her neck and she's comfortable with it. It's just very light and easy to use. Whenever we call them with questions they give us the answers that we need. We haven't had any problems with them, it's a very good product and we're happy with it.

We went through them, mostly checking the price, and we choose Medical Guardian based on that. I've had to use it twice already. On one occasion my husband was the one that used it to call them and got me an ambulance. They are there any time I need them. I've checked with a friend that has something like this too but the one he has is not as good.

Fortunately I have not had to use it but I'm glad I have it just in case. They can get a hold of me if I ever need it.

My siblings purchased this for my dad. He has never really had to use it, the one time he had a medical emergency he actually forgot he had it on. Still, it's more of a comfort for us to know that he has it.

My husband is 94 years old so I wanted him to have something in case of an emergency that would work both in our home but also while we were out together. They seemed to cover exactly what we need for him, so we got it. Fortunately we have not had to use it, but it's a great service to have. Anytime we've had a question they have been able to answer it just fine. We're happy with it.

I'm 79 years old, so I thought I'd get this. I use it all day when I'm at home and I also have it on at night. When I test my unit it does take a long time for someone to answer me...

Reply from Medical Guardian

Mar 27, 2018

Hello Ms. Rizzo, we are sorry to hear about your Mobile Guardian response time concern. It normally takes 60 seconds or less to connect with an Operator under usual circumstances. If you would like one of our Customer Care Specialists can reach out to you shortly. Please reply to this message if you would like this option. Thanks for your feedback.

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I heard about them on the TV and decided to call them and get it. The button lights up so I can see it even at night. I've never used it though I've pressed the button accidentally once. It took them quite a while to respond, I was surprised by that, but they were very supportive when they answered.

I got it as a Christmas gift from my son and his wife. They just decided that I needed one and chose it for me. I've had it for 2 and a half months, but I get along well with it. I don't wear it outside because I'm mostly in my house, but I wear it and enjoy having it. I'm pleased with it.

I got it for my mother. She used to live alone out in the country of East Tennessee, so I looked for a company that had good coverage over there and Medical Guardian came up. She wore the wristband since she preferred it over the necklace. As far as I know, it worked well. Every time she used it, even if it was by accident, they responded. Everything worked fine and they did what they were supposed to do. When my mother passed away, we gave the system to my aunt and she took over the payments and everything. She wears the necklace instead, but she likes how everything works. It gives me and my little sister peace of mind since we live far away on other states.