Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

 

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

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**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • High-Quality Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Smartwatch

Medical Guardian Cost

Medical Guardian members get alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee. 

High-Quality Systems

Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them and their situation. Whether you just want coverage while you're at home, or if you want 24/7 coverage for on-the-go, Medical Guardian has you covered.

We break down each offered package below, or you can find a product overview with pictures here

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Mini Guardian

This plan starts at $1.29 per day. 

The Mini Guardian is the smallest and sleekest medical alert device Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages. 

Being 1/2 the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection. The range on this device is unlimited. 

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a long battery life ensures you have more coverage with less difficulty. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you with whatever you need, whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

Also important to note, when analyzing Medical Guardian's reviews, one of the most often referenced positives about the company was its responsiveness and exceptional customer service. 

Review Icon

Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

The Freedom Guardian Medical Alert Smartwatch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen —  Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use. 
  • Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
  • GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's in-Home, GPS, and automatic fall-detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

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User Reviews

Star Rating

4.5
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12,078 Reviews

Review Breakdown

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Larry Sommerville

March 28th, 2018 Brownsburg, IN DETAILS arrow_drop_down
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I had to use it once when I had pneumonia. I woke up at night and could hardly move, so I had to use it. They were really good and the device worked fine.

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Michael Garton

March 28th, 2018 Boerne, TX DETAILS arrow_drop_down
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We live out in the country on 6 acres of land, so it's not like there's another house next door with people that can help us, so we went looking for something. When we initially got things set up with them, everything was very easy to do. Since my husband will not wear anything around his neck, we got him the wrist band. He wears it when he goes down to feed our horse. He has to walk a good distance from the house to get to it, but he's covered by the service even out there. He has never had to use it, but it makes us feel very secure. Especially when I have to leave for a couple of days at a time and he's alone at home. Every time that I call in to check it, it works just fine. We always get an answer on the phone within 30 seconds, they ask me if it's an emergency, get our names, and that's that. They're very thorough. I also get a confirming email that lets me know things worked the way they were supposed to. I only wish that the wristbands came in different sizes. The one my husband has is very tight on his wrist, so it'd be helpful if there were more sizes or if there was a way to extend the wristband.

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Irma Lowe

March 28th, 2018 Highland, CA DETAILS arrow_drop_down
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I needed something so I when I saw an advertisement for it I just went for it. It's very convenient. On a typical day, I just wear the button around my neck in case I need it.

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Geneva Standeford

March 28th, 2018 Disney, OK DETAILS arrow_drop_down
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I just saw a commercial for them on TV and decided to get it for my mom. She wears it all day long, 24/7. One time she fell in the middle of the night and we didn't know until they called us to alert us. They were very prompt.

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Leroy Klein

March 28th, 2018 Baltimore, MD DETAILS arrow_drop_down
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I'm the neighbor of the person that uses Medical Guardian and whenever something happens they usually call me. So far he has used it 3 times already. They usually call him first when the alarm goes off but, since he is hard of hearing, they end up calling me. When he needs it, they sent out the paramedics and send him to the hospital. It definitely works, they respond right away and are very friendly and helpful. It doesn't cost much money, but it's definitely worth it.

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Eva Weisel

March 28th, 2018 Los Angeles, CA DETAILS arrow_drop_down
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My children did the research and decided to get it for me. I've used it before and they have responded to my requests. I'm mostly satisfied with it. The only thing is that last August my husband passed away so I called to check on the premiums that we were paying. I thought we were paying for two people, but apparently the premiums are per household. It doesn't matter if one or two people are using it, the premiums are the same...

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Floyd Strawsburg

March 28th, 2018 Fountain Valley, CA DETAILS arrow_drop_down
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My children decided to get this for me and it was a very good decision. I haven't had to use it, it's mostly there as a backup in case I need it. It's comforting to know that I can reach someone if I need help.

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ThomasVincent

March 28th, 2018 DETAILS arrow_drop_down
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One thing I don't like is that it frequently goes off without me even touching it. I'd be taking snow off the car roof, slamming the garage door close, or doing something like that, and the alarm will go off. It's driving me nuts. I was shopping the other day when that happened. I didn't even know it that they were trying to call me. The most upsetting thing is that they call my daughter and son in law and then send an ambulance to get me. I mean, I still think it's a wonderful service, I just don't know what to do about that.

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Reply from Medical Guardian

Feb 28, 2018

Thomas, thank you for reaching out. Regarding your buttons, we would love to look further into your concerns. Would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we can look into your situation more thoroughly. We hope you have a great day!

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Rose Anne Maguire

March 28th, 2018 Washingtonville, NY DETAILS arrow_drop_down
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They have excellent customer service. They always seem very interested in making sure you understand how to use the device and also that you have the proper contacts for it. The device itself is very easy to use.

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Linda brock

March 26th, 2018 Coos Bay, OR DETAILS arrow_drop_down
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Everrytthing is and was like we were told

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JoAnn Sparks

March 26th, 2018 Lakeland, FL DETAILS arrow_drop_down
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The plan covers all my needs and simple to use

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Diane P.

March 26th, 2018 Duluth, MN DETAILS arrow_drop_down
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The customer service people were helpful, the installation was simple. With Life Alert a technician had to come to the house and run the monitor through the phone jack. Medical Guardian's device simply plugs in to an outlet.

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john

March 26th, 2018 Hickory, PA DETAILS arrow_drop_down
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low cost, easy installation and activation, reliable

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J Martin

March 26th, 2018 Glide, OR DETAILS arrow_drop_down
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They offer everything we needed for a reasonable cost

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Jacqueline

March 26th, 2018 Oregon City, OR DETAILS arrow_drop_down
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The representative that I talked with was going to call me the next day, I set all afternoon aside for that call!

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Reply from Medical Guardian

Mar 27, 2018

Jacqueline, we are sorry to hear about your recent experience. We would like to look into this issue for you. We can have one of our Customer Care Specialists reach out to you shortly to answer any questions you may have. Please reply with the full user name, address, and phone number. Any information provided will not be posted publicly. We appreciate your feedback.

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Charles East-Home Office

March 26th, 2018 DETAILS arrow_drop_down
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New user. Responds quickly even on false alerts.

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Kristin P

March 26th, 2018 DETAILS arrow_drop_down
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Very helpful customer service and great product

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Jerry Rose

March 26th, 2018 Sherman Oaks, CA DETAILS arrow_drop_down
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The way that there customer service responded to my questions.

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Cathy

March 26th, 2018 Fremont, MI DETAILS arrow_drop_down
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Very knowledgeable and clear about what would be needed once the package arrived and how to get things set up.

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Eric Sears/Lucinda Holtrop

March 26th, 2018 DETAILS arrow_drop_down
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When I called to get it set up for my brother they put in the wrong address in and I had to call back 3 times before it got corrected. This was a serious mistake that should never have been made and should have been corrected when I called the first time. They also sent the equipment to the wrong address. Then to compensate for their serious mistake they said they would credit back to checking account 2 but have not received it yet

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Reply from Medical Guardian

Mar 30, 2018

Lucinda, thank you for reaching out. We apologize for the initial confusion on your brother's account. Per our records, it appears that a check for the 2 months was generated and sent out on 3/6. Please reply directly to this message if this check has yet to be received. If so we will reach back out to ensure that the money is correctly refunded. Thank you for reaching out and have a great weekend!

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Ann

March 26th, 2018 Crawfordville, FL DETAILS arrow_drop_down
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The set up was easy. The people who call the house to check on you if you push the button or polite. However, when we had to call regular customer service the woman was rude.

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Reply from Medical Guardian

Mar 30, 2018

Ann, thank you for reaching out. We appreciate the feedback. We take your customer service experience very seriously, so we would like to look further into the incident you described with one of our representatives. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the user, address and phone number, as well as the approximate date of the incident in question, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

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Anonymous

March 26th, 2018 Madison, WI DETAILS arrow_drop_down
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I was just doing research - and have received seven calls in the last 2 weeks. Each time I said I was doing research and would let you know when i was ready to talk. I feel that has been excessive which makes me less likely to do business with you.

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Reply from Medical Guardian

Mar 27, 2018

Hello, we apologize for the follow-up calls. We would like to rectify the situation by removing your number from our list. If you would like this to be done, please reply with your contact name and phone number. Any information provided will not be posted publicly. We appreciate your feedback.

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Bridget

March 26th, 2018 DETAILS arrow_drop_down
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Offered what I needed. Pricing was straight forward. Customer Service Follow through. Courtesy.

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Amanda

March 26th, 2018 DETAILS arrow_drop_down
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I called several similar companies to check prices and availability of services. After 4 or 5 call backs with more questions, the medical guardian rep. remembered who I was and my specific situation. She was very patient while I made my decision and very helpful through the entire process.

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Priscilla C

March 26th, 2018 DETAILS arrow_drop_down
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We haven't purchased but are about to do so. Customer service is great. Tiffany checks back with me during this process periodically without being annoying. She is very efficient and knowledgeable.

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David S.

March 26th, 2018 DETAILS arrow_drop_down
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Good followup however I never received the email explaimimg the devices offered nor costs. Yet I received a thank you email.

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Reply from Medical Guardian

Mar 27, 2018

Hello David, we appreciate your feedback. We are working on improving our customer experience as we are growing. We would like to answer any questions you may have about the service you are receiving. If you would like we can have one of our Customer Care Specialists reach out to you or you can reply directly to this email. In order for us to assist you, please reply with your full user name, address, phone number, and any additional questions. Any information provided will not be posted publicly.

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Yvonna

March 26th, 2018 Waco, TX DETAILS arrow_drop_down
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I use it once a month to test it and overall it's just a good thing to have.

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Donald Madison

March 26th, 2018 Franklin, LA DETAILS arrow_drop_down
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I've never had to use it, I just check it every month to make sure it works. When I check it they pick up the call really well, it doesn't take long for me to get a response. It's good in case I ever need it.

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Joseph Lepak Jr

March 26th, 2018 Syracuse, NY DETAILS arrow_drop_down
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I got it because I was alone. I thought I needed to have something in case of emergency, so I got this. I know I can press the button and somebody will come and help me.

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Janet Brattain

March 26th, 2018 Fort Wayne, IN DETAILS arrow_drop_down
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I got it because I live alone and needed the service. Right now it's just sitting on the charger, I don't even have it on me. I've only turned it on when I was playing cards and accidentally bumped it. They called as soon as I pushed the button and got in contact with me. I know that they are there for when I need them.

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SG

March 26th, 2018 Elkhart, IN DETAILS arrow_drop_down
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I had an accident before getting it where I ended up unconscious on the floor and had nobody to help me until I woke up. That was the reason I got it. I've never had to use it, but I feel comfortable having it now. I think that everybody that is getting older should get one of these just in case. I wouldn't want anyone to figure out they need it the same way I did.

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John And Virginia Kemp

March 26th, 2018 Milford, OH DETAILS arrow_drop_down
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I purchased it for my parents. The device is supposed to have a fall sensor feature, but that apparently doesn't work. The one time that we could've used it when my mother fell, the fall sensor didn't detect it and they didn't respond. I can't get through to them if I call them with a phone either.

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Reply from Medical Guardian

Mar 28, 2018

Hello, we are sorry to hear about your Mother's experience with our fall detection pendant. We would be happy to speak with you regarding your parents' Home Guardian unit. We were experiencing a high call volume a few weeks ago however, we have taken some steps to address this matter. We will have one of our Customer Care Specialists reach out to your parents' shortly to discuss the fall detection pendant. We appreciate your feedback.

Verified Customer

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Dorothy Hancock

March 26th, 2018 DETAILS arrow_drop_down
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I picked them because they were highly rated. They come in right away.

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Betty Capps

March 26th, 2018 Brentwood, TN DETAILS arrow_drop_down
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I have been with them for several years and I've been pleased. Thankfully I haven't had to use it for an emergency yet, but I've checked it just to see if it works. I feel better knowing that the device is right here by my bed and that I can use it to get help.

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Violet Buzzard

March 26th, 2018 Ponca City, OK DETAILS arrow_drop_down
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My daughter checked out all the companies and picked this one for me. I call them whenever I fall, doesn't matter if it's outside or inside of my house. They always come out to help me. If I haven't called in a while, they check in on me to make sure I'm alright.

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Kathy Sartell-Will

March 26th, 2018 Minneapolis, MN DETAILS arrow_drop_down
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I had my leg amputated and spent some time in a nursing home. When I first came home after that, I was getting out of bed and fell. I picked up my Medical Guardian, pressed the button, and they answered right away. They sent out the police officers to help me up and that was that. I have it in the counter charging all the time so it's always ready.

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Martha Clements

March 26th, 2018 San Mateo, CA DETAILS arrow_drop_down
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My children told me about it, so I decided to get it. I have it with me all the time but I've never had to use it. I just wish everything was in one piece so I didn't have to carry two things for it to work properly. Otherwise, it has been fine.

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Reply from Medical Guardian

Mar 30, 2018

Martha, thank you for reaching out. We are happy that you are making good use of your Mobile Guardian overall. We do have a newer device, the Active Guardian, that may better suit your needs as it offers the same portability with an all-in-one design. We will have a member of our Customer Care team reach out to discuss this option with you shortly. Have a lovely weekend!

Verified Customer

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Bruce Noblitt

March 26th, 2018 Coffeyville, KS DETAILS arrow_drop_down
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The price was the main reason I got it. I can't describe how great it has been to have it. I'm glad to have it, I know that it's there for when I need it.

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Robert Baker

March 26th, 2018 DETAILS arrow_drop_down
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They are alright, though I don't really think I need it. It's expensive.

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MH

March 26th, 2018 Yuma, AZ DETAILS arrow_drop_down
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Honestly, there were some other services out there that were better. With those you could speak directly into the device instead of having to use a separate thing. I didn't want to spend a lot of money for that though and that was one of the biggest reasons why I got Medical Guardian. I've never had to use it but I've had some accidents where I bumped it. One time I was making candy and was holding up the pot to put little drops of chocolate on a sheet. Apparently the thing that I wear around my neck got pushed against the pan and set the alarm off. I had my bedroom door closed, that's where the base thing is, so I couldn't hear it when they called. Very soon after the phone rang and they asked me if I was ok.

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Maria Zepeda

March 26th, 2018 Immokalee, FL DETAILS arrow_drop_down
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I got it because my elderly 90 year old mom needed it. She wears it but hasn't had to use it yet. The device is fine though and we've never had any issues with it. I'm just happy that we got it, I'm sure they will be there for her if it's ever necessary.

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Alicia Pardo

March 26th, 2018 Chicago, IL DETAILS arrow_drop_down
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My mother uses the pendant around her neck and she's comfortable with it. It's just very light and easy to use. Whenever we call them with questions they give us the answers that we need. We haven't had any problems with them, it's a very good product and we're happy with it.

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Jacqueline Savitz

March 26th, 2018 Clearwater Beach, FL DETAILS arrow_drop_down
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We went through them, mostly checking the price, and we choose Medical Guardian based on that. I've had to use it twice already. On one occasion my husband was the one that used it to call them and got me an ambulance. They are there any time I need them. I've checked with a friend that has something like this too but the one he has is not as good.

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Anonymous

March 26th, 2018 Moscow, ID DETAILS arrow_drop_down
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Fortunately I have not had to use it but I'm glad I have it just in case. They can get a hold of me if I ever need it.

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Wayne Brugman

March 26th, 2018 Sun City West, AZ DETAILS arrow_drop_down
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My siblings purchased this for my dad. He has never really had to use it, the one time he had a medical emergency he actually forgot he had it on. Still, it's more of a comfort for us to know that he has it.

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Anonymous

March 26th, 2018 Port Orchard, WA DETAILS arrow_drop_down
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My husband is 94 years old so I wanted him to have something in case of an emergency that would work both in our home but also while we were out together. They seemed to cover exactly what we need for him, so we got it. Fortunately we have not had to use it, but it's a great service to have. Anytime we've had a question they have been able to answer it just fine. We're happy with it.

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Antoinette Rizzo

March 26th, 2018 San Francisco, CA DETAILS arrow_drop_down
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I'm 79 years old, so I thought I'd get this. I use it all day when I'm at home and I also have it on at night. When I test my unit it does take a long time for someone to answer me...

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Reply from Medical Guardian

Mar 27, 2018

Hello Ms. Rizzo, we are sorry to hear about your Mobile Guardian response time concern. It normally takes 60 seconds or less to connect with an Operator under usual circumstances. If you would like one of our Customer Care Specialists can reach out to you shortly. Please reply to this message if you would like this option. Thanks for your feedback.

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Donna Diekmeier

March 26th, 2018 Rochester, NY DETAILS arrow_drop_down
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I heard about them on the TV and decided to call them and get it. The button lights up so I can see it even at night. I've never used it though I've pressed the button accidentally once. It took them quite a while to respond, I was surprised by that, but they were very supportive when they answered.

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Margaret Memmer

March 26th, 2018 Wheatland, WY DETAILS arrow_drop_down
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I got it as a Christmas gift from my son and his wife. They just decided that I needed one and chose it for me. I've had it for 2 and a half months, but I get along well with it. I don't wear it outside because I'm mostly in my house, but I wear it and enjoy having it. I'm pleased with it.

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Betty Townsend

March 26th, 2018 Kingston, TN DETAILS arrow_drop_down
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I got it for my mother. She used to live alone out in the country of East Tennessee, so I looked for a company that had good coverage over there and Medical Guardian came up. She wore the wristband since she preferred it over the necklace. As far as I know, it worked well. Every time she used it, even if it was by accident, they responded. Everything worked fine and they did what they were supposed to do. When my mother passed away, we gave the system to my aunt and she took over the payments and everything. She wears the necklace instead, but she likes how everything works. It gives me and my little sister peace of mind since we live far away on other states.