Medical Guardian

Medical Guardian Logo

Medical Guardian

Medical Guardian is currently offering a special promotion to BestCompany visitors. See details below.
1-(844) 684-0448

Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95 - $49.95, and the company does not charge any activation or equipment fees.* Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian

Medical Guardian members get alert equipment free of charge*, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account. Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW MG Offer Details:

  • Monthly - No Add-Ons
  • Quarterly - Free Ground Shipping
  • Semi-Annual - Free Ground Shipping & Free Lockbox 
  • Annual - 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment*, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.


Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. 

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Service monitoring is 24/7, and Medical Guardian even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication.

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go. Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts: Use the smartwatch to call for help at any time and anywhere.
  • Reminders: Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking: Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features: Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring: Retrieve the daily weather forecast.
  • Touchscreen: The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery: The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking: The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.


*Free equipment offer does not include the Freedom Guardian system.

Visit Site

The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448


As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.

User Reviews

Star Rating


8,417 Reviews

Review Breakdown

5 star
4 star
3 star
2 star
1 star

Sentiment Criteria

Value for your money
Quality of product or service
Customer Service
Company trustworthiness
search cancel
November 10th, 2014 Fayetteville, GA

I spoke with Jason on two occasions. He was very helpful and explained the alert system very well. I will recommend him to anyone interested in a alarm system.I

Yvonne Maher
November 7th, 2014 Albuquerque, NM

I was so grateful that you called to assist me with the information I requested. Guy was so very understanding & knowledgeable of the circumstances in providing this service! He was so kind and made me very comfortable in assisting me to make the right decision for giving me that feeling of security .I felt like I was having coffee with a caring friend. Thank you Guy, I'm excited for my unit to arrive. Peace is a priceless Gift! You helped me make the right affordable decision.

November 7th, 2014 Roanoke, VA

This is a company you do not want to do business with. I ordered the mobile unit...I was about 2 miles from my house when I pushed the button. It took them 5 minutes to answer. They told me I was at my house. Told them I was 2 miles from my house. Called them when I finally got home and told them the unit does not work and they needed to send me a prepaid label to send the unit back. They told me they don't do that. Told them I would put a stop payment on future orders and then trash the unit since they do not care about the unit or the customer. Left it at that....Again you do not want to do business with this company.

Tonya Benham
November 5th, 2014 Kemp, TX

Jason was fabulous at covering all my concerns and was very familiar with the products he was promoting. Very pleasant and caring. Wod definitely recommend him for a raise.

stephen gale
November 5th, 2014 Carnation, WA

Everything was delivered, but even with help over the phone I was unable to get connected. When I pushed the emergency button no one answered, but unknown to me the company sent emergency help. I was not home and did not know this. I was called 4 times by some other company who did not have any recorded of me. I called Medical Guardian to find out what happened. The person decided that I was not in an area where the system would work. She is sending me a return label.

November 4th, 2014 Saint Augustine, FL

Very focused and considerate rep

November 4th, 2014 Leesburg, FL

Spoke with Tim. He was very helpful, answered all my questions and no pressure. We received our system in 3 days. Easy to set up.

November 4th, 2014 Weaverville, NC

Avant made everything easy! I will recommend Medical Guardian to everyone I know!

Mary Anne
November 4th, 2014 Milwaukee, WI

The representative was well versed. I have yet to begin service so can't comment further.

November 4th, 2014 Severn, MD

Michael Allford was the rep we spoke with. He was personable and very knowledgeable and answered all our questions. I wish all my customer experiences were this excellent

Tom Kassulke
October 31st, 2014 Franklin, WI

Friendly advisor who gave pertinent and helpful information.

October 31st, 2014 Freeport, NY

Jessica gets an A+ from me all the way around!!! Great customer experience!!

October 29th, 2014 West Palm Beach, FL

Vert goid sakesman knew what he was takibg about

Sally Osier
October 29th, 2014 Lodi, CA


Joyce Britt
October 27th, 2014 Quinton, VA

Jessica was wonderful! She fully explained Medical Guardian and helped me select the system most appropriate for our needs. She was extremely professional, knowledgable, and personable. She made herself easily accessible for future needs, and reassured me that Medical Guardian could help me deal with the pitfalls of dementia.

Greg Flowers
October 24th, 2014 Amarillo, TX

No pressure. Good features. Affordable rates.

October 24th, 2014 Somerset, PA

The sales rep. Michael was very helpful and explained all of the different systems to me. I purchased the mobile system for my mother to use and she is relieved to have a system to get her help quickly if she needs it. After reading all of the reviews and researching the different companies I feel happy with the product. The system arrived quickly and was easy to set up.

Warren C.
October 22nd, 2014 Fort Mill, SC

Jim was very helpful and patient with all my questions.

Laura Brown
October 20th, 2014 Toms River, NJ

Mike was wonderful, so understanding about the situation . My mom had fallen and broken her hip, she couldn't reach the phone . She had to pull herself along the floor, screaming with each movement. I never wanted her to go through that again. She is fiercely independent and I wanted her to keep that while being safe. Thank God I found Medical Guardian and Mike! I now can rest easy knowing my mom is safe.

October 17th, 2014 Miami, FL

After shopping around for some time, I found Medical Guardian was the best in meeting my requirements. I called and spoke to Jason. He was courteous, helpful, and answered all my questions professionally and with much care. He is great!! I am looking forward to receiving the equipment for my mom in the next few days. I am sure paying for the whole year in advance was the right decision. Thank you so much Jason!.

Patty Burnette
October 16th, 2014 Jacksonville, FL

Mom finally moved local to me into an Independent/Assisted Living community. Even though I am more at ease there are people around, both mom and I would feel better with a medical alert system. I contacted Medical Guardian via the internet late one evening. I received a phone call from Mike the following morning @ 9:00 a.m. Mike asked what our needs were, was very knowledgeable about the products, explained the process and was very caring. After consulting with mom, I finally called back to order the unit at 7:00 p.m. - - Mike was still there but just leaving. He stayed to place the order so we would get the system in time for moving day. I truly appreciated Mike and all he did!!

Margie Brosi
October 15th, 2014 Crownsville, MD

Jason was amazing!! He was kind, informative & compassionate. After talking with him for a few minutes, my decision was made. Medical Guardian was the company I wanted to work with. Thank you Jason.

kathy krause
October 10th, 2014 Boulder, CO

we haven't received the prod. yet but the sales lady was amazingly helpful and knowledgeable...her father even uses the device. Put me totally at ease and then let the product and her service and first hand knowledge sell me on the product. No high pressured salesperson standing behind their product, just the true business and rating/reviews... I am still getting calls back from the competition after buying from the best!!! Thank you for the true sales customer service which makes me feel absolutely comfortable putting my mom's life in this company's hands

Ruth B Hansen
September 24th, 2014 Washington, DC

Tye was very pleasant, informative, patient, and answered all my questions politely and fully. I really appreciated talking to him. I had been researching and reading reviews of other companies when he called. I'm looking forward to having the security of an alert if I fall. I'm active, balanced, strong, but 92, so who knows what might happen. . . . .

Rose Grunther
September 22nd, 2014 Ardsley, NY

Your representative was excellent.,very courteous and informative

Ninette Smith
September 18th, 2014 Palm Desert, CA

I have not received the equipment yet, but Anthony was very helpful to let me know what to expect. I'm looking forward to feel a liitle bit safer in the future. Thank You!

Shirley Langfett
September 18th, 2014 Westminster, CO

I have yet to experience the use of the service and quite frankly, hope we don't have to. So, in all fairness, the only review I can give would be related to the sales call I received shortly after I inquired. The gentleman I spoke to who wound up selling the service was very easy to talk to, friendly, professional and informative. He answered all questions and filled me in on the areas I didn't see when I visited your website. I had already done side by side comparisons and knew what I was looking for so it didn't take much, as I was informed. There was no pressure from him and that was a blessing because I will generally not buy from pressure. I look forward to having peace of mind while I am at work or out and about, knowing that my Mom now has another option in an emergency situation, and a simple one at that, one she can handle and understand. Thank you for being an option for those of us who have our elderly, disabled Mom's living with us but don't have the luxury of being at home 24/7, thanks to our J O B's :) Sincerely, Russ Langfett

Penny Williams
September 16th, 2014 Raleigh, NC

Everything works fine even when I accidentally punched the button while opening the package.They responded quickly to ask if I was alright. I now Know that it works.

September 12th, 2014 Dallas, TX

I researched many medical alert services and Medical Guardian best fit my mother's needs. They were extremely accommodating, the equipment was easy to use and it gave our family peace of mind that the fall indicator necklace would activate even if mom was not able to push the alert button. The unit had a much larger receiving area than most others on the market. I also was impressed with the level of training of the response team members. As it turned out mom was only able to stay in her home about two months after beginning use of the monitor. There was no trouble with returning the equipment, no contract fee and I quickly received a refund of the prorated unused time since I had paid for a year in advance. This company was extremely professional. One note, be sure to keep all of the packing material when the equipment is received so it is easy to return the equipment when the time comes.

September 9th, 2014 East Hartford, CT

I was looking for life alert on the internet. I responded to 2 of them on line, medical guardian was one of them. Avant contacted me right away by phone. He was very pleasant and convincing me about his company without being a pushy salesman. He kept in touch and made me an offer I couldn't refuse. It was a bit better than the other company. I was pleased to find this company on the top 10 best for life alert system. I am waiting for the equipment to arrive and start using it. Thanks Avant.

Velma Milam
September 4th, 2014 San Antonio, TX

Jessica was very helpful in getting us set up and explaining everything.

Cynthia McElroy
September 4th, 2014 Okemah, OK

I bought this for my daughter who lives alone in the country. A real + was no phone line

Stephen Purvis
September 4th, 2014 Roseville, CA

The service was excellent!

stephen gale
September 4th, 2014 Carnation, WA

Also I would like to say that Tim, the gentleman that took my order, was very pleasant and helpful as well as very well informed about the equipment and service offered. It was a pleasure doing business with him.

stephen gale
September 4th, 2014 Carnation, WA

I will know more after we receive the equipment, but on the surface everything reads good. One thing I would like them to offer is a combination unit of the mobile equipment that I am getting and the fall equipment. I know that I can add it later, but I think it would be great if they had a combination of these two at a monthly price somewhere between the two separate pieces of equipment.

sharon joseph
September 2nd, 2014 Delray Beach, FL

Satisfied with customer service. No pressure as with the other companies. Hope the same when I receive the product.

Rodger Shawley
September 2nd, 2014 Pittsburgh, PA

I'm new but the opportunities sound great!!! Thank you for a peaceful thought .

August 28th, 2014 Fort Myers, FL

Shean very helpful in describing details of system. He answered all details fully. When asked to all back he called at the time he said he would. Customer service was very friendly and helped me get the system activated very promptly.

Patricia Strong
August 28th, 2014 Germantown, MD

The gentleman on the phone was very personable and informative. He was very friendly and helpful. I am glad I chose Medical Guardian for my company.

August 26th, 2014 Chesapeake, VA

Jessica was very friendly and answered all of my questions. She was patient and not pushy. I called when I was ready.

Isaac Fowler
August 25th, 2014 Atwater, CA

enjoy the freedom the GPS gives me, It would be nice. if there was belt clip for it, with it in my pocket, I sometimes activate the alarm!

karen freeling
August 25th, 2014 Delray Beach, FL

Shirley was very professional. She checked into what I needed and promptly got back to me. So far I'm impressed.

susan yingling
August 25th, 2014 Du Bois, PA

My daughter had to help set medical alert for me. I am all thumbs when it comes to anything mechanical. Once set up, it seems to work great. Haven't fallen and don't want to. The reckless can get wrapped around neck, so be careful at night.

Dale Manor
August 25th, 2014 Jackson, MI

Easy to hook up, and a better price then other ones.

JoAnn Deles-Dernier
August 25th, 2014 Glendale, AZ

Talked to several people since I received unit to test it and ask varies questions. Everyone was very polite and helpful.

Shirley Bateman
August 21st, 2014 Picayune, MS

Ricky did an outstanding job of explaining the medical alert in which I was interested. He was knowledgeable ,kind , and patient.

August 20th, 2014 Charlottesville, VA

Joe was very helpful, professional, and caring. He answered all questions we had and was very knowledgeable about your products. It was very easy to sign up and we are looking forward to the ease of installation promised by Joe. The only question I have (I didn't think of it while talking to Joe or I am sure he could have answered it) was when we should expect to receive the shipment. Thank you for making this an easy process!

Anita G. Shavers
August 20th, 2014 Yulee, FL

The person I spoke to was very nice and she answered all my questions. She took her time and didn't pressure me about my decision.

August 20th, 2014 Cleveland, OH

Service reps are patient and easy to talk to, and explanations are easy to understand. The product is simple and user-friendly.

Beverly Davis
August 20th, 2014 Fort Worth, TX

The sale rep example too me all about the medical system and different feather how it how you can use it it do not have too be a emergency it stay on a box at home are take it with You. The price and you can return it back anytime and no question ask no contract.