Name: Medical Guardian
Rating: 4.4

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Mr Richard Las Vegas, NV

The latest fell apart. I had a good back in and make it work. I tried it five days before charging. It's doing it's job.

1 year ago

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Michael South Bend, IN

The customer service representatives promised me that they would take off the insurance and they did not in two months. Testing was fine. Not following through on their promises to meet the customer.

1 year ago

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Bob Palm Springs, CA

The only thing wrong with medical guardian is the battery doesn't hold much of a charge. It's nice to have an insurance for an emergency call.

1 year ago

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mary lou jones Portland, OR

Easy to wear. Accidently set alarm off and I was connected immediately to attendent who was very nice.

1 year ago

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Reta Finn Waterville, VT

Support to set up was very helpful. However I think call backs when we have tested the system was slower than expected.

1 year ago

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Catherine Parker

Way h is easy to wear and change. I worked great when i fell on thegatage and needed the fire dept.l

2 years ago

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Rodney L Bridges

A real person answered the phone for initial setup. Everything works as advertised and user friendly.

2 years ago

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Leslie Zetlin

Hello. We have not opened the box. There have been some extenuating circumstances / hospitalizations and nursing care issues that we have had to tend with. Thankyou

2 years ago

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Julie Christen

Pendant went off while mom was sleeping- not sure how. Took about 2 mins or so for them to respond. Very polite and helpful

2 years ago

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Anonymous

They're quick about to answer the call. I feel like they were very honest and very reliable and they're easy to talk to

2 years ago

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Anonymous

The main thing is that is gives me the feeling of safety. I don’t like the battery that I have to take when I go further into my yard.

2 years ago

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Sue Beeck DE Pere, WI

The button on the necklace is very hard to push and last test we did it literally took about a minute for some to answer and then we couldn't even hear the person who answered. Not

2 years ago

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Scott Annapolis, MD

One time I tried it and it took a long time for somebody to respond. I tested it a couple of other times and didn't have any problems. Its small and that's a good thing.

2 years ago

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Donna Painter Hughesville, PA

location history is never up to date when checking customer portal. So wondering if some of the places I've been doesn't have good connection to your service?

2 years ago

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John Kerrville, TX

Very happy and satisfied with the device. It is easy to use hanging around your neck. It provides fall protection.

2 years ago

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Tamara Prescott, AZ

Accidentally have had it go off twice and the alert people were fast and everybody was so friendly and helpful.

2 years ago

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Kathleen Fairview, NC

I was very surprised when I dropped it on the floor and there was no response. It could have been attached to me. I could have been falling. It seems like it doesn’t work.

2 years ago

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Anonymous Fort Wayne, IN

I feel safer. Everything works perfectly. Representatives are very good at answering all my questions.

2 years ago

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Edwina Beard Albemarle, NC

We needed a response one time. We held the button as instructed. When I received no response I phoned 911. The ambulance was at my door with EMTs in my house before I had any response from Guardian. We are dealing with repeated life threatening heart issues. That timing is unacceptable."

2 years ago

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Verified Customer

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Irene Allard Rapid City, SD

Great customer service. Easy to set up. The device seems to have good response when there is a need.

2 years ago

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Janet Wade Wautoma, WI

I have not had an emergency as of yet. When I check in to see that everything is working correctly it goes smoothly.

2 years ago

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Robert Badenhoop Annapolis, MD

I can't compare them, but with all the testing that's done, it appears that Medical Guardian really cares.

2 years ago

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Marvin Willard, OH

I was happy with the G. P. S. feature and content with what it was. They are patient and they always answer a question.

2 years ago

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Janice N Port Saint Lucie, FL

Now I have a field of confidence and safety that makes me feel so much nicer. They've been very good.

2 years ago

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Jean Ellicott City, MD

It's pretty accurate. When we tested it when we initially got it the lady came on right away, so it was a good time reaction.

2 years ago

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David Butler, OH

Looks very well built. It worked perfectly the one time I tested it. I’ve had no bad experiences with Medical Guardian.

2 years ago

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Ronald Cranberry Twp, PA

Everything is working. My daughter helped me test it. I’ve had no issues with the device. Customer service is good.

2 years ago

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Virginia Bethlehem, PA

My visiting nurse suggested it so it must be good. It is a great service. I am happy they upgraded to 4G.

2 years ago

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Ian Bedford, MA

Customer support was friendly, courteous, and helpful. I like having someone at the other end of a button.

2 years ago

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Kathy Albuquerque, NM

Because when my mom needed you, the guardian did not work. She was on the floor for 4 hours until I got there and called 911. Her device won't hold a charge and we requested a new charger and was sent the incorrect device 3 times. Its rediculous.

2 years ago

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Ann Marie Tozzi Gaylordsville, CT

They are extremely prompt with answering their calls. The people who call are extremely knowledgeable.

2 years ago

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Donna Lahrke Centreville, MI

I have called them unknowingly, accidentally hit the button, they have been understanding. It means alot

2 years ago

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Louise Russell Hampton, CT

When I spoke with customer service to set up the service they were very helpful and patient for the whole process.

2 years ago

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Anonymous Nellysford, VA

Customer support is good. I think it's a fine device I just don't need it as long as I have my cell phone.

2 years ago

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Verified Customer

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Carole Glendale, CO

I feel so much safer now that I have it. I even put it on when I get up in the middle night to go to the bathroom.

2 years ago

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Anonymous Houston, TX

I dislike that you have to carry one around your neck and then you have to carry the other one wherever you move. One goes off all the time because you cannot clip it anywhere safely.

2 years ago

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Dennis Rimrock, AZ

We tested it once or two times in the beginning and then it fell off on my strap and I tested it again because it fell out and it worked

2 years ago

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Anonymous Venice, FL

It works fine when I test it. I wear it all the time. I am pretty careful but I could end up sprawled out on the floor.

2 years ago

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Verified Customer

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William

When I tested it was no problem whatsoever the people that I talked to were just fine. I think it's a good service and I have not had to use it which is a good thing.

2 years ago

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Lois Port Charlotte, FL

The medical guardian device is very quick and very easy. I like the security of it. I've tested it couple of times.

2 years ago

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Betty Jenkins Kansas City, KS

i think it should be louder for the elderly to be able to hear better. Also when testing it takes a while for someone to respond.

2 years ago

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Julia Bowers Minneapolis, MN

The first time we checked the system, it took a REALLY long time for someone to answer and ask us if we needed help. That doesn't give me the confidence that my elderly mother is protected by a guardian service.

2 years ago

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Ethel Matthews Quakertown, PA

I drop the pendent on my carpet at 12:30 at night and I got a reponse on the base and ask if i was alright.

2 years ago

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Gary Scheet Omaha, NE

lI had a fall, and when I used the call button the battery was too low to help. That was my fault. Now I charge the unit every 3rd day.

2 years ago

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Verified Customer

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Janetta Allen Rochester, NY

It's easy to use, and light weight. It is al water resistant, and I love the added fall detection alert.

2 years ago

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Diane J Bernardone Herndon, VA

I am a new user and it is too soon to tell. Cons: flashing blue light, too frequent charging. Charging would be less if there wasn't a flashing blue light.

2 years ago

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Elliot Ojus, FL

Salesperson was wonderful, but had some issues with other representatives who tried to sell it to me when I asked to speak to the original person I talked to.

2 years ago

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Faye Gottlieb Cascio Reston, VA

Easy to set up, very responsive when my Mom accidentally set it off in middle of night. Called her back immediately.

2 years ago

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David Mishawaka, IN

Their response time is very quick. It works fine when I test it. I like that it is light weight and easy to take off.

2 years ago

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David McPherson, KS

Their support staff is very professional and their device is easy to use and it works very well. It is excellent.

2 years ago