Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
I feel like I have someone with me all the time.I can go anywhere with the GPS system and feel safe.
I only rated it 3 stars for right now because my mother just started using it. I do know that I get an inordinate amount of phone calls from the company. Most of these calls relate to our satisfaction with the product. Enough already! I do get help when I talk to someone in Customer Service and they are very polite.
Unfortunately I have had to use my medical guardian two times because I needed assistance. I received assistance in a matter of minutes. I was very relieved. I am 77 and still trying to live alone and medical guardian gives my children some comfort knowing EMT's will be called and be here for me way before they could be here to help me. I am very happy. installation was very easy and I can take this with me if I go somewhere else to stay.
Representatives on the phone were very informative and helpful
My husband and I have not had to use the alert button on our necklaces to this point, but feel very confident when wearing them. The set up was extremely easy, and the lock box is a plus.
All quiet on the Western front so far at 8400 feet. And hopefully will remain so. Good service so far. No reason not to buy.
I feel safer having accessibility to the Guardian button. However, There was a problem with getting my unit set up so that it worked, and although everyone I talk to was very helpful, it took way too long to get it set up. They finally sent me a new unit. And today I got a call saying that I need to send the old unit back, which I’m certainly willing to do, but no one’s ever told me where to send it or whether you pay the postage. So, it’s a mediocre start.
I really love it. I like that it is affordable, you don't need a land line, you are covered inside & outside & you have a lock box for your house key. it's very important to have the lock box. If & when you press the button & if you are unable to open your door, if you don't have the lock box, then whomever they send would have to break your door down.
I talked with most of the best reviewed companies and Medical Guardian was the best over all. the helped me to decide the best plan for me and there was no pressure at any time. They have the best prices and are highly reviewed and recommended. I am totally happy with my decision to use them and would recommend them to anyone looking for this kind of system.
So far have had no problems with my gps alert at all. Service is great and GPS works perfectly. Was hoping charge would last longer than 3 days but as I am extremely active I guess I use more GPS signal power than a sedentary individual? Truthfully it really only takes about 3 hours to fully charge so that is excellent! Highly recommend this brand for anyone considering one of these devices.
I did not have a good experience with medical guardian. After numerous tests I found out the AT&T signal in my area was very weak. This should have been determined by Medical Guardian during my first conversation with them. Then when I wanted to return the device I was told I would not get the full cost back and had to “fight” to get it back. Throughout this experience my sales rep never returned my calls or my emails to him. Medical Guardian may be top rated but it was of no value to me. I have since found another provider of another device.
I Thank God haven't had to use Medical Guardian but I can say that the staff members are very well trained to help and quick. My mobile unit went off by mistake and they were very quick with responding. I feel more secure now. The team is always there for anyone. Ty Medical Guardian
My kids got it for me. I've never had to use it since I just got it last month. I've just been wearing it. I guess that it's ok, I haven't had any problems or anything. They are very good.
I purchased it for my mother and they have been very responsive and nice to her. The device seems to be working just fine, and it covers what we need.
I have not used it yet. Still, they answer very accurately and clearly. The operators are very polite, courteous, and don't rush you. They are very helpful with anything you might want, even when you press the wrong button. The device is clear, precise, and I feel it's dependable for what I need it.
I never had to use it or anything. It was mostly in my way since we are in a rural area and couldn't get it hooked up. We just didn't get any signal. It wasn't a good deal for us. I had a lot of trouble trying to get it back to where it belonged.
So far so good, I got it a few months ago and it has been fabulous. It's just a relief to me. Its a way for me to work at home and worst case scenario all we've got to do is push the button and they'll take care of it for me. I haven't had to use it yet thank god, but they are good. They went out of their way to provide something for families and loved ones that can keep us from being alone if we have a heart attack. I haven't talked much to customer support but I'm sure I will and that we'll have a great relationship. Doesn't get much better than that.
I thought it was the best company for what I needed, plus it had some good reports and it was less costly than others. I just got the system so I really don't have much experience with it. We actually had to return it after it arrived since the box part was faulty, but they sent us a new one within 2 days. We were able to keep track of it and everything. They were very careful in following up with us after that initial problem. They were very helpful.
I saw it on the internet and decided to get it since it looked reasonable and the price was good. So far it has been pretty good for us. My husband uses the watch all the time. He has had the thing for two months or so but we haven't had to use it yet. They have been very attentive to us, especially when we set up the system and everything. My husband is a little deaf so he couldn't understand everything he had to do to set up everything. It didn't take him long to get everything set up, which I thought was very good. He did it himself. It's a comfort to have that device so he can get immediate care from emergency services.
We haven't used it, we just have it in case we ever need it. We have pushed the button accidentally several times though. Those times they have responded right away and handled everything well. Everything has gone well. Everything they said the thing would do, it has done. We're happy with it. It was all very easy to set up and use.
It was the right one for me. I don't use it much though, I just have it on my wrist and that's it. It makes me feel secure to have it though. I've tested it, of course, but that's it. Customer service has been very helpful and adapt well to us. I just feel more secure having it, I don't feel like I'm alone even if there's no one around the house. Though it is a little pricey.
I got it since I live by myself and I wanted to be sure I could have someone come if I needed it or had an emergency. I haven't fallen yet though.
It was actually provided to us for free through the place that we reside in. I've never had to use it at all. It seems to work fine but it's very loud. The only experience I ever had with customer service was when I signed up. I got the unit and called in to set it up. They were very, very nice and very helpful.
I found them through some advertisement so I got it for my wife. She wears it around her neck 90% of the time and hopefully she'll never need it. The people that we've talked to have been very knowledgeable.
I had heard good things about the company so I decided to get it. When I first got it they explained everything to me in a very friendly and cheerful way. It was just excellent communication. The staff is also very caring and professional, they made a very good impression. I haven't had to use it at this point, thank God, but it's a good security blanket to know that the band is on my wrist. It's all ready and available if I ever need it. It's also easy to use.
I did a lot of checking and they were the best for my needs. I've never used it, just tested it. This is all new to me.
I haven't had a chance to use it yet, but it's simple to use.
I had heard a lot of people talk about it, so I went and got it. It seems to be a good thing though.
I got it for my mom and she uses it daily. They have been very friendly and courteous so far.
My wife is the one that investigated about it and got it. I wear the watch and she wears the pendant. I've had it for less than a month, so I have not had to use it. I haven't had any problems so there hasn't been any need to contact customer service. Still, it's all very convenient as far as I'm concerned.
I liked what they had to offer, so I got the service for my mom since she lives alone. We haven't had any problems or issues, they respond quickly. The device itself is light and the button is big and easy enough for her to pus it. Now she's safe.
I live way out in the country and I needed something that could ensure the EMS could find me. Since it gave me freedom to get out of the house with the range it has and it was the best I could find, I went with them. I can go out and walk in the yard, be in the shop, in my barn, or in the tractor with it. They mailed me everything within a couple of days. Since it took me a bit to call them, they called me instead and we activated the device in a very short time. Normally I spend most of the morning out, so I have the little necklace with me and spend some time in the yard. I can just mow the grass or rake the leaves before I leave the house. When I do that I take the other unit and put it in my belt. It does what it needs to do. It will notify the EMS automatically and I know it'll do that because we tested the thing. The first time it rang about 5 times and then I got an answer. I told the folks there that it was just a test. They still asked me if I was ok to make sure it wasn't an emergency. I was just very pleased with the product and how it performed then. The cost is right as well. It's competitively priced and it checked off all the things that I wanted. It gives me the security that I need to go outside the house knowing that I can just push the button to get help.
I had a hip replacement recently and someone gave me their telephone. So I called in to get it. They worked with me and waited until I could get the money to get the device. That was great. I wear it everyday, I just put it on and use it when I get in the tub or when I'm going around. They are genuinely interested in what happens with us and everything.
My daughter did quite an extensive research on all these things and this one came up as number one. I haven't had to use it yet or called them for anything, but I do like the device. It's small.
I kind of researched it on the internet before getting it for my mom. We've only had it for a couple of months. She hasn't had to use it yet, so far we've only tested it. Customer support has done fine so far. I think the device is very good, I just wish that you could hear the sound from further away. There are areas of the house where I can't hear it. Other than that, it's good.
I was widowed last year after 54 years of marriage. I had never lived alone before since I went from my childhood home, to college, and then married. Since I also had a history of very bad falls the idea of living alone was really intimidating. I was afraid I would fall over and not be able to get back up. I know that if I wear this device around my neck or on my wrist I'm no more than a few second away from getting help. That is huge for me in this process of learning how to live on my own. It gives me all kinds of confidence because I can go do work in the yard, do things around the house, and just move around without the fear of falling or being injured and not being able to get back up for hours. I have not had to use it yet, but I have tested it. Everybody that I've dealt with has been very supportive and knowledgeable. Their response time is less than 5 seconds, it's amazing. So far I've had no problems with them. Of course, it'd be nice if it was cheaper, but it's just a little over a dollar a day so it's pretty reasonable.
I saw the advertisement somewhere and got it for my wife. She has passed since then. Everything worked perfectly while we had it, I'm pleased. I'm just waiting on my refund but that's it.
My daughter got it for me because she knew I needed to have a way to alert people if I fell. I haven't had to use it yet, and I'm thankful for that, but I do wear it around my neck in case I do. I actually used to have a different one but I canceled it after I realized I was confined to my home and yard. It wasn't much help that way. With this one I can do that.
I wanted to get something that I could wear around my wrist, plus my son in law did a bunch of research and found this one that has GPS in it. On a typical day I wear it all day while I'm home. I can take out the bigger piece with me when I go away from home and if I push the button it'll know where I am. Last week I passed out but pushed the button. Apparently they tried to call me but I couldn't respond so they called my son who is just 3 doors away from me. He got here before the emergency people did. They also contacted my daughter. They were very prompt. It is worth the money, had I not had it when I fell I would still be on the floor.
They just appeared here in Boone North Carolina and we found them then. We tried to get them but because of where I live I can't get a computer or get it to work. I sent the medical alert back since we just don't get signal here.
I went with them because they have all the features that I need for my lifestyle. I use it all the time, whether I'm staying home or going out on errands. They are always able to answer my questions and help me through every need I have. The only thing I'd like them to change is the design of the device to make it more attractive for women. In general I'm just happy with them. I feel safe and secure knowing that I can go anywhere and I'll be safe.
My children and son in law made this decision for me. I haven't had to use it yet, but it's good.
I had a stroke 2 years ago and I thought it would be best to get something like that since I'm home 3-4 days a week I needed something to make me feel better and safer so I got it. I have not had to use it yet, all I've done is test it, though it sounds like it would be very good if I have to use it.
I haven't had too use it yet, I just activated it last week. So far customer service has followed up with me and everything has been good. They explained everything to me and walked me through the process. It was all very smooth. The device itself is easy to use and I like that it's not aggressive. I like it.
My nephew had a health issue that we needed this device for. We haven't had to use it yet, nothing serious has happened. Still, every time he pushes the button they give us a call and we just tell them things are okay. It's a great service.
I went with them since they had the best reviews online. The device seems to be a good piece of equipment, though I haven't had to use it yet in a real world situation. My wife does wear it whenever I have to leave the house. Whenever we've tested it, the operator comes online in a very short amount of time. The customer service reps were very engaging, friendly, and helpful.
I saw it somewhere and after talking to a person of about half an hour it seemed to be what my sister and I needed. We got 2 separate plans. So far we have not had to use it, but it's all easy to set up. They give you excellent instructions, like the one about carrying your GPS unit when you're outside. We can use that one all over the United States.
The person that I spoke to shared with me that they get to see the owner of the company going out and about in the office where they work. That gave me the feeling that this was like a family business and that they were very much involved with everything which was enormously important to me. I have no particular medical needs at the moment, but I decided that since I'm nearly 84 it would be perfectly rational for me to get it for my children's sake, so that they're at ease. I decided the device should be with me all the time, so I wear it when I exercise, when I go into the shower, etc. I have the charging unit beside my bed so that I can always reach it. I had to send it back because they sent me the wrong unit in the first place. They apologized of course and sent me the one I wanted which was more expensive. They even went and charged me for the first month as if I had kept the cheaper unit because of that. They were extremely apologetic and truly friendly, I feel like they're my best neighbors. I can buzz them, which I have done as practice, and I can speak with somebody. I'm very happy about it since they're available and they can contact my daughter who lives very close by.
My daughter insisted on me getting it. I haven't had to use it yet, though they respond very fast.
I went with them since it had satellite access. That was great because there's a lot of cement in my house and the cell towers' signal don't go through. I haven't had to use it yet, but customer service has responded well. The only thing is that the device doesn't have a direct microphone access to the call center.