Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

 

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

Medical Guardian Promo

**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

Review Icon

Customer Review: Larry from Red Bluff, CA

". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

Visit Site

The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Why Can I Trust Bestcompany.com arrow_drop_down

Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.

Learn More

User Reviews

Star Rating

4.5
starstarstarstarstar_half

11,013 Reviews

Review Breakdown

5 star
69%
4 star
19%
3 star
6%
2 star
3%
1 star
4%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel

Verified Customer

starstarstarstarstar

Jack Lekang

March 12th, 2018 Lake Park, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always available to answer when you call 7-24

Verified Customer

starstarstarstarstar

Karen C

March 12th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Always there when needed and less expensive

Verified Customer

starstarstarstarstar

Ruby Little

March 12th, 2018 Remlap, AL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Because it works as advertised! Money well spent for peace of mind!

Verified Customer

starstarstarstarstar

Lois

March 12th, 2018 Rancho Mirage, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

customer service responds quickly and timely,

Verified Customer

starstarstarstarstar

G. Robert

March 12th, 2018 Springfield, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Dependable, consistency, trustworthy, reasonably priced for service

Verified Customer

starstarstarstarstar

John Stone

March 12th, 2018 Midvale, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstar_borderstar_borderstar_border

Friendly and courteous operators are always there to be of assistance.

Verified Customer

starstarstarstarstar

Price

March 12th, 2018 Olive Branch, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good service, nice people, ease of use, good protection

Verified Customer

starstar_borderstar_borderstar_borderstar_border

James Daniels

March 12th, 2018 Nampa, ID DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Have had instant response to every alarm

Medical Guardian Logo

Reply from Medical Guardian

Mar 12, 2018

James, thank you for the review. Is there anything we could do better to earn a higher rating? If so, please tell us! We're looking to be a5 out of 5 with our customers.

Verified Customer

starstarstarstarstar_border

Patricia A. Bubeck

March 12th, 2018 Lewes, DE DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Have not had reason to use service. However I use your lock box when I lock myself out!

Verified Customer

starstarstarstarstar_border

Anonymous

March 12th, 2018 Boyertown, PA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I am very new but so far I don't have issues. My daughter thought best to have this one after researching different outfits. I don't remember to check in every month to be sure the alert is working properly.

Verified Customer

starstarstarstarstar_border

Jean Taylor

March 12th, 2018 Phoenix, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I feel very safe no matter where I go.I have the monitor for any state I travel to.

Verified Customer

starstarstarstarstar

M.B. Eldreth

March 12th, 2018 West Jefferson, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have accidentally activated the alarm a few times and rec'd an immediate response. The responder was very kind and reassuring.

Verified Customer

starstarstarstarstar_border

Mary Anne Rymer

March 12th, 2018 Eugene, OR DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I leaned into my washing machine and accidently turned the "Guardian" on. Got it taken care of in about 5 minutes but the person who said she would shut it off also called my son (when there was no need to). Everything was fine and taken care of very fast and I felt there was no need to call my son and alert him for anything!

Verified Customer

starstarstarstarstar

lori

March 12th, 2018 Valley Stream, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I never had a problem that wasn't solved. All associates have been very helpful.

Verified Customer

starstarstarstarstar_border

Mary Houchin

March 12th, 2018 Lebanon, IL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

It takes too long for someone to actually talk with you...phone rings too many times befiore a real person talks to you.

Medical Guardian Logo

Reply from Medical Guardian

Mar 14, 2018

Mary, thank you for reaching out. We have been experiencing high call volume as of late and are actively working to address this issue. Feel free to reply directly to this message if you have any additional concerns you wish to discuss. Have a great day!

Verified Customer

starstarstarstarstar

Janet

March 12th, 2018 East Stroudsburg, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Quality equipment - helpful, courteous, informative customer service

Verified Customer

starstarstarstarstar_border

larry ogledzinski

March 12th, 2018 Jacksboro, TN DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

recent test took 7 mins. to answercall totally un satisfactory need better response time

Medical Guardian Logo

Reply from Medical Guardian

Mar 14, 2018

Larry, that response time is well above what is typical. We will have a member of our Customer Care team reach out and troubleshoot. Thank you for reaching out.

Verified Customer

starstarstarstarstar

Jim

March 12th, 2018 Oak Creek, WI DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Responsive. Good speaker system on device

Verified Customer

starstarstarstar_borderstar_border

john17s

March 12th, 2018 Farmingdale, NY DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

slow answering wrist alarm strap to short

Medical Guardian Logo

Reply from Medical Guardian

Mar 14, 2018

John, thank you for reaching out. As far as your wristband's length, you do have the option of swapping out the band for a custom one. Watch repair shops can often help with this process. With regards to response time, you should expect a response time of under 60 seconds under normal conditions. If this is not the case, we would like to research your particular situation further. Would you be willing to provide us the full name of the device user as well as their address and phone number? Any information shared in your response will only be shared with Medical Guardian and will not be posted publicly. We appreciate the feedback. Have a lovely day!

Verified Customer

starstarstarstarstar

Jennie

March 12th, 2018 Warrenton, MO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

So very helpful and courteous when needed. Prompt response.

Verified Customer

starstarstarstarstar

Dorothy Chapman

March 12th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The system is very reliable. There are times I have pushed the button by mistake and the response is immediate and very gracious.

Verified Customer

starstarstarstarstar

Johnx

March 12th, 2018 Cary, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

There is always one to answer your questions.

Verified Customer

starstarstarstarstar_border

Anonymous

March 12th, 2018 Racine, WI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They are there if I need them. No problems with them.

Verified Customer

starstarstarstarstar

Confidence

March 12th, 2018 Asheville, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have always been very nice, professional and reliable

Verified Customer

starstarstarstarstar_border

Lori

March 12th, 2018 Huntley, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

They have been great with response and feedback

Verified Customer

starstarstarstarstar_border

Jerry

March 12th, 2018 Ossian, IN DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

This device was purchased for a family member (89 years old); Although he has accidentally pressed the call button twice, I received the text message but no emergency personnel was sent......not sure if this is comforting or not.

Medical Guardian Logo

Reply from Medical Guardian

Mar 14, 2018

Jerry, thank you for reaching out. We would like to hear a bit more about your particular situation to see if there is anything we can do to make sure the device is working as it should when your family member pushes their button. Would you help us locate the account in question? Simply reply to this message with the user's name, address and telephone number and we will reach out. Any information provided will only be shared with Medical Guardian and not posted elsewhere. We appreciate the feedback. Have a great day!

Verified Customer

starstarstarstarstar_border

satisfied customer

March 12th, 2018 Brighton, MI DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

This is a good company, sometimes it takes a while to reach the contact command center

Verified Customer

starstarstarstarstar_border

lyle

March 12th, 2018 Pewaukee, WI DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

trustworthy and straitforward and easy to use

Verified Customer

starstarstarstarstar

Neal

March 12th, 2018 North Wales, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

very good help when needed.Medical Guardian the best for your money,

Verified Customer

starstarstarstarstar

Anonymous

March 12th, 2018 Santa Ana, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very kind, considerate and helpful when I have questions.

Verified Customer

starstarstarstar_borderstar_border

BARBARA BUNNELL

March 12th, 2018 Odessa, TX DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

When dementia is involved, the lack of knowing what to do with this necklace makes it worthless. No fault to the product.

Verified Customer

starstarstarstarstar

Barb

March 12th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

When I call they answer and I feel secure wearing med button around my neck

Verified Customer

starstarstarstarstar

Dorothy Loveridge

March 12th, 2018 Alpine, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When I needed help, it was immediate and someone was at my door within 4 minutes.

Verified Customer

starstarstarstar_borderstar_border

Judy Vail

March 12th, 2018 Lapeer, MI DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

would have given 5 star did not like automatic renewal at $100. more

Verified Customer

starstarstarstar_borderstar_border

Carmella Marino

March 12th, 2018 Staten Island, NY DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Would have rated higher but disappointed I was not notified when my Mom's power went out.

Medical Guardian Logo

Reply from Medical Guardian

Mar 14, 2018

We appreciate the feedback. Unfortunately, we do not offer a remote power outage notification feature for our Classic Guardian at this point in time. However, we do offer a low battery alert that will go out if her Classic Guardian had to switch to battery back-up and that back-up was running low. If you are interested in receiving these kinds of notifications, please reply directly to this message with your full name and will be in touch to explain your options for setting this up. Any information shared in your response will only be provided to Medical Guardian and will not be posted publicly. Have a lovely day!

Verified Customer

starstarstarstarstar_border

Gloria Hoida

March 12th, 2018 Pulaski, WI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

because I can relie on it and I carry it with me all the time and I like the smallness of it

Verified Customer

starstarstarstarstar

Dennis

March 12th, 2018 Gardena, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

dependable, easy to use, call center in the U.S.

Verified Customer

starstarstarstar_borderstar_border

Debbie

March 12th, 2018 Elkins Park, PA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Does not fulfill all needs. Find neck fob uncomfortable.

Medical Guardian Logo

Reply from Medical Guardian

Mar 14, 2018

Debbie, we thank you for reaching out. We want to make every effort possible to meet your expectations and would like to see if we can find a better fit for your needs. Would you be willing to help us locate your account so we could reach out? Any information shared in your response will not be posted publicly and will only be shared with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we will reach out to discuss. Thanks again for the review!

Verified Customer

starstarstar_borderstar_borderstar_border

Anonymous

March 12th, 2018 Chincoteague, VA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Find it too heavy & bulky and the lights flashing quite a bit.

Medical Guardian Logo

Reply from Medical Guardian

Mar 13, 2018

Thank you for reaching out. We offer multiple products here at Medical Guardian and may have another product that will meet your needs better. So we can best assist you, would you help us locate your account? Please reply directly to this message with the name of the user, their phone number and address. Any information provided will not be posted publicly and will only be shared with Medical Guardian. We appreciate the feedback!

Verified Customer

starstarstarstarstar

David

March 12th, 2018 Moore, SC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good value for coverage and customer service is responsive , providing test routinely

Verified Customer

starstarstarstarstar

David in Burnet, Texas

March 12th, 2018 Burnet, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Great service and the company service is always there.

Verified Customer

starstarstarstarstar

Deborah Santana

March 12th, 2018 Ocala, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love the piece of mind and safety. I do wish the writs band could be upgraded to something more comfortable and stylish.

Medical Guardian Logo

Reply from Medical Guardian

Mar 15, 2018

Deborah, thank you for the review! Regarding the wristband that came with your Mobile Guardian, some customers have changed out the bands to something that better suits their needs. A watch repair shop may be able to help you get this done. Have a lovely day!

Verified Customer

starstarstarstar_borderstar_border

Rosa Dunkley

March 12th, 2018 Arlington, VA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

it get three stars, because when I put together I gave you'll the passwor for the lock and you didn't give it to the Rescue Squard.

Medical Guardian Logo

Reply from Medical Guardian

Mar 14, 2018

Rosa, thank you for the review. We will reach out to get some additional information on your concerns to make sure everything is working as it should when you push your button. Thanks for reaching out!

Verified Customer

starstarstarstarstar

Donna

March 12th, 2018 Lady Lake, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It works and is easy to use. I am on my second year of using this product. It has provided me with a sense of security.

Verified Customer

starstarstarstarstar

Elaine Potvin

March 12th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It works fine! The only issue is that it takes a few minutes for someone to respond to a prompting.

Verified Customer

starstarstarstarstar

Mildred

March 12th, 2018 Charlotte, NC DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

It's very easy to install and use. The equipment was mailed on time. The Customer service representative was very friendly and helpful

Verified Customer

starstarstarstarstar

Gerri

March 12th, 2018 Mooresville, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

It's important for anyone that may need help and can't notify the proper agencies

Verified Customer

starstarstarstarstar_border

Ibby

March 12th, 2018 Princeton, WV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Long response time between pushing button and actually getting someone to pick up on the other end of the line (Medical Guardian's side).

Medical Guardian Logo

Reply from Medical Guardian

Mar 14, 2018

Ibby, thank you for your review. When you push your button on your device, under typical conditions you should expect a response in under 60 seconds. If that is not the case, please reply to this message and we will look further into your issue. Please reply with the full name of the account user, their address and phone number so we can identify the account in question. Any information provided will be kept private and only shared with Medical Guardian. Have a lovely day!

Verified Customer

starstarstarstarstar_border

Margaret Stephenson

March 12th, 2018 Dayton, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Low battery life of unit-approx 24-30 hrs

Medical Guardian Logo

Reply from Medical Guardian

Mar 14, 2018

Margaret, thank you for the review. We now offer a newer unit, the Active Guardian, with increased battery life over your current unit. We will reach out with additional information shortly. Have a great day!

Verified Customer

starstarstarstarstar

Anne

March 12th, 2018 Cleveland, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My aunt tests her system every month and always gets a prompt response. She's very relieved to know help will be available if she needs it.