Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
Device is pretty new and not used to date. Like the fact it is small enough to carry in my purse. Haven't used the pendent or watch units as yet and may not.
I have only had it for a little over 1 month. I am glad I haven't had to use it. My wife has been in rehab for a broken femur and will be coming home tomorrow. She will then be putting on her wrist unit for the first time.
I shopped around online for a bit and they came up as the best. I haven't had to use it yet though. I wear the pendant all the time, even when I shower. It's easy to use and makes the most sense, I just got to press the button. The only time I called them they were at the doorstep within fifty minutes. It was a good way to see that it would work. That's about the only experience I've had though. Price-wise it's reasonable, it was one of the better priced ones we found. Though I can't put value on something like this.
It sounded like a good thing to me so I just got one. They have been very polite and answer all my questions. I had to use it once when I was coming out of the bathroom and tripped. I fell face first but I still managed to press the button on my necklace immediately. I didn't have to wait very long for them to come on the monitor station. My daughter came in and they sent the ambulance. I had to go to the hospital since it had been a bad fall and I had a black eye. I couldn't believe that I hadn't broken anything, but it worked out well. I feel very safe having it on.
A friend of mine who had done research on them said that it was the company to go with. I haven't had to use it yet, but I haven't had any trouble either. It feels good to have it. It's a comfort to have when you live by yourself.
I got it since I liked all the features it had available in one device. I haven't had to use it, but the times that I've talked to them everything seems to work. The only negative thing I've noticed about the device is that it looks a bit too heavy to me. Still, everything is working just fine.
I just got what I thought I would need the most. I haven't had to use it but I know it can get me help quicker than any other method. If you happen to fall or something they'll get you on the phone and get help.
Based on the reviews and the pricing, we decided it would be a good idea to get it. I've never had to use it for an emergency but the thing is a little heavy since it's basically a cellphone. I haven't had to deal with customer service much, but they're very friendly. I think it's good value. I used to have something before that was a little less expensive but it didn't offer me the convenience of having something around my neck that I could use to speak into.
I liked the online evaluations of the product so I went with them. I haven't had the need to use it yet. Though they have been very responsive when it comes to my questions.
I got it for my mom based on the research I did online. The only problem I ran into was with the website that they have. I thought I'd be able to log in and check things from it, but it wouldn't work for me. I followed up with them and they told me it wouldn't be functional until after the first year of using it. I would've expected them to provide that information only if the website was going to be available.
My son is the one that found this and he called them to get it. I've never had to use it, but sometimes I have trouble getting it to work right.
I've never used it, but it is reassuring to have it.
My daughter was the one that took care of ordering everything. I've had the service for a short amount of time, but I had to use it already. One day I had a very severe shoulder pain out of nowhere. I called them and they came here immediately. Since we had the lock key box outside they were able to get in easily and everything went smoothly. They took me to the hospital and I was there for three days. Everything was perfect, I was very happy about that. The only thing is that I've gotten a little scared since I've woken up several times to see the red light flashing when I hadn't pushed the button or anything. I've called them about it but they haven't really fixed it. The red light is still flashing all the time. That's no good when the thing is right next to me when I sleep. That's my only complain though. I feel safe, especially since I'm alone a lot of the time.
My daughter in law was the one that decided to get this for me. I usually just put in on and leave it there when I'm indoors. I can only do that for a couple of days in a row. I actually had to had the thing replaced. The first one that I got didn't work at all, but they got the replacement out here in a few days. The service is very expensive though.
We searched on the internet and found it. We've only had it for a month and haven't really had to use it yet but it's nice to know that it's there if we need it. Customer service has been very responsive to our needs. They were really good about helping us change some of the initial settings that we had. The only problem we ran into was with the necklace piece. The cord of the thing was too long for my wife at first. It would hang so low that if she leaned it would bump against things and set the alert off. We ended up tying a knot in it to make it shorter and fix that. Still, we're pretty happy with the service.
We had our daughter research it and they were one of the companies that met our needs the best so we went with it. The set up was very easy to use and they were very cooperative. We've had the device for just a month and haven't had to use it yet. We've had accidental pushes though. The operator was very polite and handled those situations well. Everything seems to be working just as we need it to and the equipment looks good so far.
My daughter investigated several devices and came up with this one, so we got it. I used to have one that would go off every time I leaned over anything. This one is way better about that since I have to mash the button to set the alarm off. I wear it constantly, though I haven't had to use it. Still, I trust that it'll do what it should. Since I live all alone it's nice to have something that is there all time time in case I fall down or can't move. All I need to do is grab it to get help. I just feel more secure.
My sister and I were just checking things out and this turned out to be one of the best for us. I wear it all the time, though I've never had to use it. After I got it and everything, my email was put in to activate it and there were all kinds of things and offers I could sign up for. At the time I didn't do anything about it so I couldn't take advantage of it, but it seemed good.
The main reason I went with them was because it covered me when I was away from home. I haven't had to use it yet though the thing that detects falls has had false alarms some three or four times per week. It's kind of irritating too have that many but that's the most negative thing about it. I like that it has my location and that it's pretty self contained.
I saw an advertisement on AARP and my daughter decided to go ahead and get it for me. I just received it. I've never had to use it, but since I live alone I wear it when I'm home.
My daughter is the one that did the research and found a lot more positive stuff about them than about other companies. Fortunately, I haven't had to use it. I do essentially wear it all the time though. The device is a bit larger than what I thought it would be, but it's working ok. It's supposed to be able to detect falls and get 911 for me. I really haven't had a need to contact support just yet, but they were good when we had to do the initial support.
My daughter got the service for me, I really didn't have anything to do with it. I've already used it once and got quick service. I have no complaints or anything. It's a good thing to have.
I got it because I liked that you can go anywhere with it.
I got it months ago. It was an affordable option so I figured I'd sign up for it. I got the watch and it's very light. Thank god I haven't had to use it yet. Still, the lady that answered my call was helpful.
It all seems to be working fine. I haven't had to use it at this time, I just wear it around my neck. Still, we're very happy with them. Customer service was very nice and helped me set it all up. The device is very easy to use.
My mother has had multiple falls and since she lives alone with my father it was really hard for us to take care of her. He is also older and is going to the oncologist. Medical Guardian provided me with a comfortable solution since they can call me directly to make sure that things are okay. The thing is portable and she always has it with her at all times. I just wish it was waterproof so that she could actually shower with it rather than having to get out of the shower to grab it. Actually, a couple of weeks ago my mother fell in the shower. She was laying there for about six hours because there was no one there to help her. Guardian actually called me about it and called the paramedics as well to make sure that everything was okay. The person they sent tried to speak to my mother but since she doesn't speak English they actually got someone who could speak Spanish to her. Thank goodness it was all pretty prompt and my mother was ok. They actually adjust their program to be able to handle people that don't speak the language. They are very calm and courteous. With my mom being 85 I really appreciate them being so patient with her. I'm just extremely happy with it. It gives me peace of mind and now I'm calmer knowing that somebody is always going to have her back when anything happens. What I'm paying for it is nothing compared to the peace of mind that I get.
My nurse picked it out for me and I wear it ever day. It's good.
I got it because it works anywhere. I haven't had to use it yet, but I've spoken with the customer service people. They are really nice, easy to understand, and helpful. The device works and I like that it can send me text messages on my phone if needed. I don't have any complaints about it.
I went with them since they had good service. I haven't had to use it yet, but it's working well. They're on top of everything. When I pushed the button to test it they answered.
I liked it because of the price. We haven't had to use it yet because just 4 days before the device arrived my wife fell and broke her hip. She has been in the rehab facility until now so we haven't had a need for it so far. Still, they call me quite often to activate it.
They were the highest rated so I went with them. I haven't had to use it yet but it's easy to get everything set up. The watch itself is very nice and slim. I also like the shower emergency alert button.
I was actually looking around online and found them. I got a call from a representative and we talked about everything. Since I liked what I heard, I went ahead and signed up. I haven't actually had to use it, thank god, but I have called to test it and make sure it works. When I called for that customer service was good about it. They were very cautious and made sure that I didn't have an actual emergency. They also call me occasionally to make sure that I'm satisfied with the service and that everything is fine. I wear the device every day and I put on the bracelet piece at night. The necklace is very comfortable. Sometimes the thing has to ring a couple of times before someone picks up but it's still pretty quick. I was surprised when I found out the cost of the service. I was hesitant since I had thought the price would be high but I found out it's actually very affordable.
I haven't had to use it at all, but I've run tests. I think it would be better if the device could travel with you. That way if I was going down to the grandparents' place or something I could take it with me and use it. This one is kind of landlocked to my office. The thing is also a little more expensive than what I thought it was going to be. I thought it was going to be less than a dollar a day, but its more than that.
Since I had chest pains and I didn't have anybody with me to help me I decided to get it. I haven't had to use it yet, but when I accidentally hit the button the lady came along to make sure I was alright. It didn't take her long to answer either. They even gave me a discount for it. I know that I'm safe.
My wife was having some balance problems and it was getting worst. We looked around for this kind of device since we wanted one and Medical Guardian seemed to have what we needed. I've only had it running for a couple of weeks. I love the device since it's pretty self contained. We used to have another one that had a smaller and lighter pendant, but you had to be near the base station for it to actually work and to talk to their people. With this one it's all in one piece. Since we got it for her she has fallen twice. When that has happened they call and do whatever is necessary, including calling the 911 folks. It's quite good and it does exactly what I expected it to do. I don't have any complaints about it.
At the time it just seemed like the best service, so we got it. I used it when I fell on the floor. It has been the best so far.
I chose it because of the price. The people that I've talked to have been very nice and helpful, including when I called them to set it up. Thank god I haven't had to use it yet. Still, I've tested the device 4 different times and they've called me right back.
It covers me all over the country, that's why I went with it. I've only been using it for about a week now so I haven't had to use it much or contacted customer support. Still, I feel very comfortable with the people that that they have.
I saw it advertised on T.V. and decided to get it. Customer support has been very respectful in explaining everything about the device and the way to use it. It all seems to work fine, though I can't be completely sure since we just got it hooked up. Still, it's like a life saver and I think that everyone needs something like this.
The service was recommended to us so we went with it. He wears it when I go out to do shopping and things like that. We haven't had to use it yet to call the emergency people. We've called to do tests and stuff though and they seem to have a very good response time. They were also very helpful on how to get things going. My mother used to have one that would not hold the charge all day long, but this one is so much better than that. It's more reliable and cheaper, so it's worth the money.
I checked on the computer and found them. Usually I just put it on in the morning and take it off at night. Though I don't like that the device is bulky.
I usually just put in to charge all night and use it all day. They give me good customer support and I've been very happy with the service. The price is also good, it's not too much money.
My husband did some shopping around and thought this would be best. I haven't had to use it yet, but the customer service people are very attentive and they get back to you as quickly as possible. The service has been responsive and responsible so far. The only thing is that I don't like carrying the big bulky device with me. I think it's the monitor or something but I've got to manage it and have it with me all the time.
I went with them since the other one I was looking at was really expensive. That and everyone was saying I should just go with this one since they were cheaper. Since I don't have a whole lot of money and need this service I thought it would be a good company. We haven't had to use it yet, thank goodness, but if we ever need it it's right there. Customer service has answered all my questions and calls very quickly. They explained everything about the service and what was going to happen and everything.
My son told me about it. I have not had to use it yet, but I guess it's ok.
I compared the different devices that were out there and they were more or less what I wanted. I have not had to use it yet, but I think the service and the device are okay. I know I can use it in my home. I do think it's a little expensive.
The price was the best part of it all. That was why I went with it. I've never had to use it, but I do wear it. As far as the device goes, the watch's band is a little too small for my liking. Customer support was helpful when I needed to get a new holder for the button. They sent that out a new one to me right away and it all works fine. I did have a problem with the alert thing though. We called them and it took some 24 or 30 rings to get someone on their end to answer the phone. Still, it seems like a good product.
I happened to see a brochure about it in my doctor's office and after talking with my daughter we decided to call them. I've only had it for about a month and I haven't had to use it yet.
I got it mostly because I was encouraged to do so. I haven't had to use it, but I keep it with me just in case. I'm still getting used to bringing it with me wherever I go. Sometimes I go out with the piece around my neck but forget to take the piece that you use to communicate with them. It's got a bit of a learning curve. Every time I needed them they have been very accommodating and helpful. Their attitude seems to be just what it needs to be. It's an efficient service.
I heard about them and decided to sign up for it. I just got it two weeks ago and I use it whenever I'm in my house. I feel safe having it.