Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Charles Murphysboro, IL

I haven't had to use it, but it's there and it's convenient and I know that if I push the button they're going to answer.

1 year ago

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Anonymous

I did carry something in my arms one time and it hit the button and it went off and the woman was very nice when I said I had it by accident.

1 year ago

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Bertie Kenova, WV

It was great. I tested it three times and has since been fine. Everytime I've called to check it out it's been fine.

1 year ago

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Betty Crawford, TX

I didn't mean to I drop the device and it came on. I'm just very very pleased with it. I like the security it gives me.

1 year ago

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Clarence E Taylorville, IL

I like the handiness of it. I tested it right after we got it. They did what they said they were gonna do.

1 year ago

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Sandra Anaheim, CA

I don't like the thing hanging around my neck. I tested it when I got it and it was immediate response, it was real good.

1 year ago

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Joan Knoxville, TN

The workers were calling back and addressing the concern. They were courteous. The device is easy to use.

1 year ago

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Anonymous Chicago, IL

What I dislike about it is that when the device is fully charged it only lasts for a couple of days. Then it take hours for it to fully recharged. It is not user friendly.

1 year ago

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Evelyn Y Lee Lynbrook, NY

So far, I have not had to call for hep. but when I check, the company has said my battery is working.

1 year ago

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Sharon Richmond Metamora, MI

It has worked for me even when button was pushed by mistake. Everyone is very kind & understanding.

1 year ago

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Robert spencer Whitinsville, MA

Great service from the sale of the device, receiving the device, and clarity of device each time we've tested device.

1 year ago

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Angela Jackson

I haven't had any emergencies as of yet. Device informs me if there is a power interruption.

1 year ago Edited January 10, 2024

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Genevieve Magyarosi Port Richey, FL

Sent fire rescue to my home when they thought I was in need. Thankfully, false alarm, I didn't mean to hit button.

1 year ago

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David Kline Winterville, GA

No emergencies yet but with a few accidental the response team called within 30 seconds . Very polite .

1 year ago

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Debbie Liles Canton, MS

It connected with a live person really quick, the ambulance got here quicker than it would have if I called myself

1 year ago

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Alan Washburn Onalaska, WI

Called in to activate like the card in the box had to say, and had to deal with not one rude person but two of them. Spent over a grand at this place in less than 2 months and have to put up with rude people and unanswered emails! VERY VERY VERY DISAPOINTING!!

1 year ago

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Carolyn Monroe, MI

When I tested it out, they took a long time to call back. When I pressed the button it didn't work the first time, the second time it worked. They need to pick up the phone faster.

1 year ago

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C Azle, TX

They were very courteous, they got help right away. I like that it's always available. I had to use it and it worked.

1 year ago

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Anonymous Lorimor, IA

The people at medical guardian answer your questions. Very trustworthy. I like it because I feel safer with it.

1 year ago

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Gabriel Lady Lake, FL

All is going well. Customer service is always helpful. I test it once a month successfully. I like it's ease of use.

1 year ago

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David Jackson, WI

The only thing I dislike is that I don't know how to recharge it correctly. I tested it and got an immediate response, so I guess that's good.

1 year ago

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Darlene Enumclaw, WA

They helped me with the questions that I had. A couple of days ago I had to get a new watch. The watch they sent was not very good.

1 year ago

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Beth Artesia, NM

Very trustworthy. I feel very comfortable with it and I wear it every day. If I needed them, they'd be there.

1 year ago

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thelma Lititz, PA

They have checkedon me several times, which means a lot. The call centr people are very caring and courteous

1 year ago

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Phyllis O'Brien Omaha, NE

I'm fairly new to the system but love that I don't need a "box" to take up space and then not be able to hear me.

1 year ago

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Barb Davis Lakewood, WA

Takes care of issues. Every time I have called the representative seemed concerned and took care my issues

1 year ago

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Debra Duarte Oceanside, CA

Very efficient my 90-year-old mother uses it and it's great to know that there's help if she needs it

1 year ago

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Barbara A Hinman Los Gatos, CA

I have so far been happy with my Medical Alert. It makes me feel good that I have it on in case of an emergency!

1 year ago

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Brenda Richardson Las Cruces, NM

Because of there are a lot of issues with wearing it. It get hit easily and goes off. Because of this my mom doesn't want to wear it which defeats the entire purpose.

1 year ago

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Barbara Mobile, AL

I've tested it, but I haven't had to use it. I wear it at night and I would recommend it to a friend.

1 year ago

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B Independence, MO

They're just real courteous. It gives me confidence that if I should fall or something I can get help fast.

1 year ago

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Daniel Avon, CT

I think customer support is very good. It says it's charging all the time which I don't like. I fell once and it didn't work.

1 year ago

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Betty L Anderson Log Lane Village, CO

They get in touch with us to see if we are okay. Even if pushing the button was in error they care enough to check.

1 year ago

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Ben Farruggio Boonton, NJ

My mother happened to bump in the refrigerator and didn't fall but they called her anyway to check up on her quickly.

1 year ago

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Donna Carson Ocean Park, WA

I crashed my car & needed assistance. You stayed on the button until the EMT's arrived. VERY HELPFUL & kin.

1 year ago

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Bev

They are awesome. They answer the calls and check on people.

1 year ago Edited January 10, 2024

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Frank Las Vegas, NV

They picked up right away when I used it. They are quick, they know the location wherever you are and they're ready.

1 year ago

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Anonymous Middleburg, FL

The wrist watch with the way it is connected comes loose easy and I dislike that about the necklace too. I dropped it one time and they call me real quick.

1 year ago

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Ann Saint Paul, MN

I like that I can take it with me no matter where I go and it's always going to be there for me to reach.

1 year ago

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Anonymous Sulphur Springs, TX

It gives a feeling of security knowing that help will come should I have a fall or somehow I need help.

1 year ago

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Helen Atlanta, GA

I like the product very much. I wear it all the time and it makes me feel more secure and I'm just very happy with it.

1 year ago

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Gail Koumanelis Charlton, MA

I have not yet had to use it. But I did receive a call when my husband accidentally press the button.

1 year ago

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Joan McKinley Palatine, IL

Device is easy to use. And I accidently pressed the button and someone answered promptly and asked if I was ok.

1 year ago

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Joann DeLucca Collegeville, PA

Great service thus far has detected her movements and able to contact her to check in has been great

1 year ago

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Danielle Hutchins Wilmington, NC

There was an incident April 29th jo fell and split her head in two places, the paramedics could not get in, we are currently trying to determine if they did not get the code sent for the lock box on the door,or if they did not know what it was.

1 year ago

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Karen Sulphur Springs, TX

Customer Service is great. When I first got it they answered right away. I don't have to worry about falling.

1 year ago

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Donald W Villa Rica, GA

I've not got any complaints. They answered promptly when I tested. It will last five days before it needs a charge.

1 year ago

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Gordon Okemos, MI

It's handy. I test it about once every two weeks. They always answers my questions. The lanyard they supplied me broke and they give me another one.

1 year ago

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Anonymous Franklin, NC

Everything's gone well, everything they told me, how it would work has worked and I'm happy with it.

1 year ago

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Mr Richard Las Vegas, NV

The latest fell apart. I had a good back in and make it work. I tried it five days before charging. It's doing it's job.

1 year ago