Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

 

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

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**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • High-Quality Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Smartwatch

Medical Guardian Cost

Medical Guardian members get alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee. 

High-Quality Systems

Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them and their situation. Whether you just want coverage while you're at home, or if you want 24/7 coverage for on-the-go, Medical Guardian has you covered.

We break down each offered package below, or you can find a product overview with pictures here

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Mini Guardian

This plan starts at $1.29 per day. 

The Mini Guardian is the smallest and sleekest medical alert device Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages. 

Being 1/2 the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection. The range on this device is unlimited. 

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a long battery life ensures you have more coverage with less difficulty. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you with whatever you need, whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

Also important to note, when analyzing Medical Guardian's reviews, one of the most often referenced positives about the company was its responsiveness and exceptional customer service. 

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Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

The Freedom Guardian Medical Alert Smartwatch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen —  Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use. 
  • Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
  • GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's in-Home, GPS, and automatic fall-detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

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User Reviews

Star Rating

4.5
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12,078 Reviews

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Barbara

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It allows her to be able to go out of her home and not worry

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Viola

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Makes me feel safe and not anxious about living on my own. Not limited on going anywhere in my apartment building.

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willy b

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quick delivery,easy setup,affordability,customer service was very polite

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Carol

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very efficient answers notification very fast

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nobody

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sometimes it takes a while to get an answer when pushing the button.

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Reply from Medical Guardian

Apr 13, 2018

Hello, under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

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Granny

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You need to answer the alert faster .. takes forever to get to a person

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Reply from Medical Guardian

Apr 03, 2018

Hello, we are sorry to hear about your recent experience with our unit. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. Please reply with the full user name, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks!

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Mrs H

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Cost was told my payment of $134 was every 6 months & then see it's taken every quarter. I can't afford that!! Misleading! !!

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Reply from Medical Guardian

Apr 04, 2018

Hello, we apologize for any misunderstanding regarding your billing cycle. We have some other payment options that may suit your budget. Please reply with your full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks!

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Nancy Conner

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Price courtesy and competency of the rep. Has not been utilized yet. That's why only 4 stars.

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RUTH

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Fast in getting help and notifying family

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Fern Brandt

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I did research on the medical alert products and found that Medical Guardian was highly recommended. However after our experience with them I was very disappointed. We purchased the upgrades of a GPS system and the fall alert. Our first alert "necklace" we received seemed to have a charging problem. After a charge it would alert us when the charge only had half a day left, then within the hour would get another alert the device was completely dead. (Talked with 3 people about this and all gave us a different view of how to charge, not consistent). We got a second "necklace" after my mom had a fall and damaged the charging unit. She was never checked on by an operator to see if she was alright. I called Medical Guardian about this since we had the "fall alert" and was told if they can detect movement on the individual they figured they were alright. After we received the 2nd "necklace" we had the ambulance dispatched to mom's home 3-4 times. Problem with this was she was not at home on any of these calls and she never pushed the button. A couple of times when they called she was either out to dinner, staying with a friend or asleep (her necklace was on the charger for at least twice ). So don't pay for GPS tracking on the necklace because it doesn't work. We finally returned the device because we were going to be charged for false calls to the local emergency services. And the big issue with me was even though they want 4 emergency contacts to call, non of us were ever contacted when an ambulance was sent to her home.

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Reply from Medical Guardian

Feb 23, 2018

Thank you for reaching out regarding your mother's device. We strive to make sure our customer service meets the needs of our customers, but it sounds as though you and your mother could use some additional assistance. We will be reaching out to discuss your mother's device features and check into the issues she is having with her battery. Have a great day!

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Phyllis Anthony

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price reasonable, always available and mobile

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June

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Always ready to answer questions. Quick to get help

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Anonymous

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They answer right away and have our information at their fingertips

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Jeri

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Seems to be too long in answering test calls

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Reply from Medical Guardian

Apr 05, 2018

Hello Jeri, we are sorry to hear about your recent experience with our unit. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. We value your feedback.

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Nancy

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They are attentive every time we call; never disappointed

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Anonymous

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Prompt answering when I check the equipment. Never fuss if the button is accidentally pushed.

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none

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Because I have not had a chance to test its value--fortunately! but feel secure with it.

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sc

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Fits my needs and Guardian staff are helpful and respond immediately.

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Sue.

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Fast and easy installation as well as great customer service.

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Carmen

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i would prefer a bracelet to a necklace because I want to be able to control it when I walk around.

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Reply from Medical Guardian

Apr 05, 2018

Carmen, thank you for the review. We may be able to help you out with this request, but it depends what unit you are currently using. Would you be willing to help us locate your account? Any information provided will not be posted publicly. Please reply to this message with your full name, address and phone number. Thanks again and have a great day!

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Frances

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We used it a week ago and it took someone to answer 3 minutes, for emergencies it should be faster

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Reply from Medical Guardian

Apr 04, 2018

Hello Frances, we are sorry to hear about your recent experience with our device. Under normal circumstances the response time after an alert takes 60 seconds or less. We would like to troubleshoot this issue. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. We appreciate your feedback.

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Jeff P.

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Thry providr piece of minf if I fall. I am 59 and can move around fairly well but, If I do fall I will have no way of getting up without help so I would be stuck.

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Anonymous

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Heavy gadget to carry around. Also will never leave house keys outside so how could help get in???

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Reply from Medical Guardian

Apr 05, 2018

Thank you for the feedback. We offer a variety of system options and may have one that better suits your needs. If you are interested in hearing more, please reply with your full name, address and phone number. This information will not be shared publicly. Regarding providing access to emergency responders, a lockbox is one popular option for secure access. Customers also can provide us with garage or other keyless entry options if they prefer. Thanks again for the review!

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NancyLee Carson

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response is quick to answer gps is great tracked me down to another state

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Lois Hornaday

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no contact unless i initiate it in an emergency; can't tell if device is working all the time. can't you check in?

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Reply from Medical Guardian

Apr 06, 2018

Lois, we thank you for the feedback. We are looking for new ways to interact better with our current customers going forward. In the meantime, expect a courtesy call from one of our Customer Care Specialists to see how things are going. Have a great weekend!

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Sue

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The courteous way they handle everything

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Richard

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Though we have not had to use it, the people who helped us install it were great.

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Pat

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The contact us in the order requested immediately during an incident.

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Nancy Romitti

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They were quick to respond when I needed them.

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Joel

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I used it twice. Both times prompt and professional.

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Sharon Lay

April 2nd, 2018 DETAILS arrow_drop_down
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Only had one occasion to use it and help was there immediately.

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David

April 2nd, 2018 DETAILS arrow_drop_down
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they have made contact one time in 4 years.

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Reply from Medical Guardian

Apr 05, 2018

David, thank you for the review. We are actively looking for ways to be better interact with our customers based on the feedback of customers such as yourself. Please feel free to reply directly to this message with any questions or concerns in the meanwhile. Have a great day!

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MRS NORITA PIERCE

April 2nd, 2018 DETAILS arrow_drop_down
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THE ONLY TIME I NEEDED IT ,,,THEY DIDN'T ANSWER FOR 10 MIN. MY DAUGHTER TOOK ME TO ER

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Reply from Medical Guardian

Apr 03, 2018

Norita, thank you for reaching out. We, first of all, want to say that we hope are doing well after the situation you described here. We take your safety seriously and we would like to look into your concerns. A member of our Customer Care team will be reaching out to troubleshoot your device and to ask you a bit more about the incident in question. Have a lovely day!

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Karen R

April 2nd, 2018 DETAILS arrow_drop_down
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Responsive and system is simple. They seem to really care about their clients.

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none

April 2nd, 2018 DETAILS arrow_drop_down
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Always alert. Even when I accidentaly press the button.

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Teresa

April 2nd, 2018 DETAILS arrow_drop_down
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we've had good results in timely contacts with them

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Susan M.

April 2nd, 2018 DETAILS arrow_drop_down
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Response within 30 seconds from phone team and 3 min response from Medical Aid Team! BRAVO!

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Debbie Burch

April 2nd, 2018 DETAILS arrow_drop_down
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Because they're very compassionate and understanding when it come to dealing with their customers, they treat you like a family member and genuinly seem very concerned about the safety of our loved ones.

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chelle wood

April 2nd, 2018 DETAILS arrow_drop_down
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poor trasmission time but rescue response time was good

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Reply from Medical Guardian

Apr 04, 2018

Hello Chelle, we are sorry to hear about your recent experience with our unit. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. We appreciate your feedback.

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Ted

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respose tme and the ability to locate me

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practicalperson

April 2nd, 2018 DETAILS arrow_drop_down
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I wish the neck devise was able to respond to the alert as well

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Reply from Medical Guardian

Apr 06, 2018

Hello, we offer a variety of device options that may suit your needs. We would be happy to speak with you about a unit that has the option to speak directly into the pendant for help. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks for your feedback.

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Jim

April 2nd, 2018 DETAILS arrow_drop_down
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Staff was very helpful. Answered quickly.

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FF

April 2nd, 2018 Worley, ID DETAILS arrow_drop_down
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Well I haven't had any experience in using it. Well you know I just saw a few of the guardian books and what have advertised in a religious book and so I thought it would be a good thing to do and just before I got it I fell and my granddaughter was here and she informed her father that I needed it so it was just that all happened about same day. Haven't had to use it thank God so I feel reassured with it. Well I'll soon be 82 years old and I do have gym class that I go to 3 times a week and now I wear that with me all the time and now I feel real comfortable doing all sorts of exercises and running around the gym I put in almost a mile walking around the gym today and so I feel real comfortable having it on, it feels sort of like carry a friend with me all the time.

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Reply from Medical Guardian

Apr 06, 2018

Hello, we are happy to hear you are not experiencing any issues with your unit. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Thanks.

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Dorothy Worthington

April 2nd, 2018 Banning, CA DETAILS arrow_drop_down
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I haven't had to use it for an emergency but sometimes it isn't working and it goes off and I mean it's not working and I don't realize, but it's my fault because I don't mind at all. Well I haven't had to use it except to check it once a month and when I do this I get immediate answers. Yeah I thought I was getting something that would cover more area and after was installed I hear that it only covers the length of two football fields which it hardly covers the mobile home park that I'm in so I don't think that they cover enough I take a walk every day and when I go out of the park sometimes and so I don't know whether that would cover me when I was in the park.

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Reply from Medical Guardian

Apr 03, 2018

Hello Dorothy, we are happy to hear that your Home Guardian unit is working well. We have a variety of device options that may meet your needs while you are on the go. One of our Customer Care Specialists will reach out to you shortly to discuss your options. We value your feedback. Thanks.

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Angela Hungerbuhler

April 2nd, 2018 Tunkhannock, PA DETAILS arrow_drop_down
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I have balance problems so I looked around and I picked them because it didn't limit me to just my house. I take it with me when I'm going to be walking somewhere or anything like that. I've never had any problems with them. The button functions well. Thing is, I've had two different wristbands and they have both fallen apart on their own. The first time I actually lost the working part while I was working in the garden. I realized that had happened when I came in and noticed that my hand felt thinner. I had to call in and they replaced it for me. The second one fell apart too but I managed to keep the two parts and tried to snap it back together. I wound up actually gluing it so it would stay.

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Reply from Medical Guardian

Apr 06, 2018

Hello Angela, we are sorry to hear about your experience with the Classic Guardian pendants. We will have one of our Customer Care Specialists reach out to you to discuss. We value your feedback. Thanks.

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Benjamin Frank

April 2nd, 2018 Mount Carmel, PA DETAILS arrow_drop_down
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My daughter picked that out.. We are just barely in the range in the town that they use we had to move it around to different locations, different readings but now we are ok. I think my neighbor needs one.

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Frances Bell

April 2nd, 2018 Tucson, AZ DETAILS arrow_drop_down
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I had to use it about 2 weeks ago at 3 o'clock in the afternoon. I fell on the floor and hurt my hip but fortunately I didn't break anything. For about 20 minutes they kept saying that my call was on hold and I had not expected that to happen. I ended up calling 911 and getting help directly from them. I have no idea why it didn't work. I'll be getting rid of it.

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Reply from Medical Guardian

Apr 10, 2018

Hello, we are sorry to hear about your response time on your Mobile Guardian unit. We would like to troubleshoot this issue with you. We will have one of our Customer Care Specialists reach out to you shortly. Thanks for your feedback.

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Mrs Georgette Sweet

April 2nd, 2018 Quakertown, PA DETAILS arrow_drop_down
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I use the button once a month to make sure that its working. It takes several rings for them to take the call when I do that. Other than that, it works fine.

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Leeann Astemborski

April 2nd, 2018 Glendale, AZ DETAILS arrow_drop_down
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You know I don't really remember I was doing a lot of research at that time and it's been a year and I'm not sure what it was that made me decided. I've never had to use it, thank goodness. I wear the necklace everyday I used to wear the wristband but it bothered my wrist movement so I quit wearing the wrist band and I use the necklace everyday. I've never had to use it. I've tested the equipment and they they answered quickly but I've never had to use it. I had fallen several times before I got it but since I've got it I haven't fallen.

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Margaret Medina

April 2nd, 2018 Lancaster, PA DETAILS arrow_drop_down
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Well it had the right things that I needed. I used it mostly for outside. I used the GPS more than other thing because I do a lot of stuff outside and it makes me feel comfortable knowing there is something. I have nobody no family so it made me comfortable to know that if I had an accident or something that there would be someone to call home and when I do work outside in my garden and I have to climb up to the attic, I usually put my button on so that I know that if I fell somebody would find me. I don't really have any support from them, they never called me I suppose to call them to tell them I've had changes which I was wishing they would call me so I could tell them about the changes and I don't know what I did with their number so you know I'm afraid to call the ambulance, part of that scares me, that's why I don't get mine tested, so I think there has to be something where they test it because that's something that frightens me, that I might accidentally press the button if it is not necessary. I haven't used it yet as far as pressing my buttons but like I said it feels it makes me feel like I am safer.