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Medical Guardian

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9.1

Overall Score

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Jim Stresenreuter La Luz, NM

I haven't had to use yet, but I have it with me all the time, just in case. My only suggestion would be that they should add more information on how to handle it when the power goes out.

6 years ago

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Margaret Vero Beach, FL

I haven't it for long, but I think they should call me to see how I'm doing. It'd be great if they contact me, every now and then, to make sure it's working.

6 years ago

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Yvonne Mitchell Placentia, CA

I'm a very busy person, and since the cord was too long, it hit things and reported that I had fallen. My daughter helped me change the length of it, but they should change the length of the string from the beginning.

6 years ago

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Anonymous Elkton, MD

My mother wears the device around the house. I got it for her because she's alone and we needed to ensure her safety. She has not had to use it yet., but the reps we spoke to were very helpful and very pleasant.

6 years ago

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Lily Cazares San Antonio, TX

The rep was a very helpful, yet cordial person. I would certainly recommend this system for anyone in an older age range.

6 years ago

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Robert Kelly Omaha, NE

The paramedics came over the one time I used it. I had fallen in the bathroom and couldn't get up. They've been helpful every time I've spoken to them.

6 years ago

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Barbara Place Northville, MI

It's very simple to use. I wear it 24/7, and if there's a problem, I just push the button in my arm and somebody answers.

6 years ago

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Barbara Hiers Cleveland, GA

Of the two people we worked with, one was good and one was bad. We'd also suggest that they put out a decent manual of how to use it, with a readable font. We got it for my wife because she had a fall, and we wanted to be alert to any similar incident, but we haven't used it yet. They sold it to us, and It's been activated.

6 years ago

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Alan Klinefelter Dalzell, SC

I purchased Medical Guardian for my dad; he falls from time to time. Speaking to them was good, I didn't have a problem with them. Thank goodness he hasn't had to use it yet.

6 years ago

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Elaine Tachdjian La Verne, CA

Everything went very smooth with them. Their customer service agents explained everything, and sent the devices on time.

6 years ago

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Sonja Spier Naples, FL

We've had a positive experience working with Medical Guardian's representatives. We got the device for my mother to use every day as a safety item, and we test it every week.

6 years ago

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Dorrie Landry Fort Belvoir, VA

I already had another one before, but you couldn't speak into the button like this one. Plus, I can take it with me to different states, so that's good. Besides that, I think the pendant is way too large.

6 years ago

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Lois Hicks Granbury, TX

My mother was happy with the experience. She called to get it set up and everything went well, so she was happy with them. Everything just seems to be working fine.

6 years ago

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Betty Bennett Hemet, CA

It's a great service! The representatives were fantastic, and although I've never used it, it's been a very positive experience so far.

6 years ago

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Bridget Basta Cleveland, OH

I'm happy I have it with me! I bought this over the phone, and the representative was good. He was kind of pushy, but I eventually gave in and purchased it. It makes me feel safe now!

6 years ago

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Terry Wyatt Gainesville, TX

The Sales Representative filled me in on the details of how it works, and how to use it. I've only had to test it, but thankfully not for an emergency. They did make the commitment of sending me a fire proof lock box if I paid 2 months in advance. To this day, I haven't received it.

6 years ago

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Helen Michalewicz Crawford, TX

My satisfaction with Medical Guardian is 50/50. We tried to use it 6 weeks after mailing in all the paperwork they required, and they had never entered the phone numbers of our contacts. They ended up calling an ambulance instead. They system itself was okay.

6 years ago

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Don Sielaff Louisville, KY

Installing it was easy and the people on the phone were very professional. They walked me through the whole process. Everything has was excellent!

6 years ago

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Walter Baird Mills, WY

I haven't had too much experience with it yet but we know that it works. It's worked fine, and we haven't had a problem with the representatives.

6 years ago

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Patricia Maddox Mobile, AL

They were great to work with! They explained everything really nice when we were setting up the system. I've been very pleased with everything.

6 years ago

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Anonymous Paso Robles, CA

I'm just happy with the service because it's worked fine. Plus, it was very easy to install. They've been very friendly and helpful.

6 years ago

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Anonymous Franklin, TN

They've been a good service and their customer service was just fine. I'm very pleased that I have it; it makes me feel very secure.

6 years ago

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Johnie Maida Wichita, KS

The representative that helped us was very nice and explained everything. Although we haven't had to use it, we feel very positive about the service.

6 years ago

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Wilma Quantz Benton, AR

They were very helpful and the system was easy to use, set up and activate. It's been a very positive experience so far.

6 years ago

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EJ Eugene, OR

It was easy to install. Customer Service was good and it even works a little better than we expected. The quality is very good.

6 years ago

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Offard Blackmon Peterman, AL

My father is 94 years old and lives by himself, so we purchased Medical Guardian for him. The service is good and the people we spoke with were absolutely excellent.

6 years ago

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Lowell Fowble Tucson, AZ

I had no problem with the equipment itself. I've only had it for a month and so far I'm satisfied with it. It's been a very positive experience.

6 years ago

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Herb Hasselman Eugene, OR

Medical Guardian really has some potential on medical problems. So far it's dealt with the problems I've wanted it to deal with. Plus, they offer a very good service.

6 years ago

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Mary Donna Columbia, SC

Medical Guardian is a great company. Their customer service is excellent. They have always been so helpful. The system is very good too; very easy to use.

7 years ago

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Ruth Rimball Hampton, NH

I heard about medical guardian through an advertiser, and I decided to get it because of the threat of falling. They are a good company!

7 years ago

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Ruth Harward Orem, UT

A friend was telling me about medical guardian, so I got it for my wife. So far everything is okay. We haven't really had to use it yet, so we don't have much experience.

7 years ago

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Burce K Mesa, AZ

I live alone and I'm 79 years old, so I decided to get medical guardian. I am very satisfied with it, and it gives me peace of mind,

7 years ago

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Maria Mata Los Angeles, CA

I found medical guardian online. they seemed to be the best company. customer service was professional, the service is easy to use, everything is good.

7 years ago

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Joyce Ashby Springfield, IL

My mom is unsteady on her feet, and she is unwilling to go into assisted living. We got her the GPS service. We're happy with it!

7 years ago

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Fannie Traines Boca Raton, FL

My mother wanted something like this, so I did research online and we went with Medical Guardian. Even the basic one is very good.

7 years ago

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Betty Jones Redondo Beach, CA

A friend of mine fell, and so another friend suggested that we should get a medical alert system. Medical guardian was excellent to work with.

7 years ago

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Marylou Bramhall Wichita, KS

I'm a vulnerable adult and could fall, that's why I bought this. I heard about it through word of mouth. I am extremely satisfied. Excellent value.

7 years ago

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Colleen Murray Littleton, CO

My mother keeps falling so we decided to get her this. The company was very helpful when I was purchasing this, and so far, everything is working well.

7 years ago

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Candiance Scarborough Seattle, WA

I got this for my mom. She fell and wasn't found for 9 hours. Customer support was wonderful! And the system works just fine.

7 years ago

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Carol Landis Seattle, WA

I am getting older and I live alone. I am scared that I might fall and no one will be around to help me. I went online and found this product. All sales representatives are alike, they're all pushy. And the system doesn't work like I thought it would.

7 years ago

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Dom Catarinicchia Hamilton, NJ

I have heart problems and live alone so I thought this would be a good product for me. I have the medical pendant. It gives me peace of mind. I haven't had to use it yet, but when I tested it it worked very well. Very satisfied so far.

7 years ago

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Carolyn Fry Melbourne, FL

I went online searching for this service. I would recommend it to my friends and family if they needed something. It's excellent. Very satisfied.

7 years ago

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JL Portland, OR

My daughter told me about it and I'm living alone, so I thought it was a good safety measure. Good service and equipment but had a little trouble switching my location.

7 years ago

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Debra

It’s a comfort to know that if I fall, there is someone I can reach out to for help. I dropped the device once and it registered a fall, which I suspended. Then a day or 2 later it actually fell with the device on, but it didn’t register fall.

10 months ago

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Reply from Medical Guardian

Hi Debra. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

May. 17th, 2023

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Corene Ruby, SC

I like that my mother has the security of knowing help is right at her fingertips if needed. It blinks red when it needs charging. That is a good reminder for someone who is older and may forget to charge it.

10 months ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Corene! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

May. 12th, 2023

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Chun Che Bay Village, OH

Calls family contact immediately when alerted. A few false alarms since the smart phone volume is not loud enough for my dad to hear the dispatcher talking. Very helpful though. Would be nice if the step counter refreshed in real time.

10 months ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Chun Che.

May. 10th, 2023

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Carley Ferguson Kalispell, MT

This has been a God send for our family. I can have my father monitored and able to live on his own, we all feel more comfortable knowing this will help keep him safe and comfortable being able to get help.

10 months ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Carley Ferguson! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

May. 8th, 2023

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Cathleen Simpsonville, SC

When I pushed the button I got a response right away. Help was dispatched immediately. The EMTS were here in a reasonable amount of time. They were very efficient and my needs were met. Very good service.

10 months ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

May. 4th, 2023

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Charlotte Joynes Dunedin, FL

I wonder how hard one has to fall before MG is activated. I have fallen 2 times and nothing was alerted. I didn't lose consciousness but nothing happened! I tried canceling my membership but the young man would not accept it, giving me 3 months free. I tried refusing that. I just wanted to cancel. Due to changes in my finances, the monthly charge is more than I can afford.

10 months ago

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Reply from Medical Guardian

Hi Charlotte Joynes . We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

May. 3rd, 2023

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Cynthia Idaho Falls, ID

I’m very pleased with medical guardian monitoring system. Provides security for me in case I need assistance. Fortunately haven’t had any emergencies but I have them if I need it.

10 months ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Cynthia! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

May. 3rd, 2023