Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

User Reviews

Star Rating

4.5
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10,091 Reviews

Review Breakdown

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Steve
October 22nd, 2019 Ventnor City, NJ

Ok, so I ordered the cellular system for my Mother in law yesterday. I delt with Sean who was extreamly helpful and professional. I paid a year in advance to receive a small discount. He assured me that in the event of a change of heart all unused time would be fully refunded. Additionally, there would be no restocking fees or additional charges. I will follow up once we set things up. I'm hopeful the fall detection works well as my mother in law recently had a fall from a stroke and was not able to call for help, thus her life will depend on this system working properly in the event she falls and passes out. No second chances with a stroke.

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Norman
October 21st, 2019 South Elgin, IL DETAILS
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It is light weight and easy to use. It was fine when I tested it. They answered promptly and I could understand them. It is worth it.

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Gail
October 21st, 2019 Pittsburg, CA DETAILS
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I like everything about my medical alert device. They answer almost immediately and are very courteous.

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Jay
October 21st, 2019 Culpeper, VA DETAILS
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The portability is good and customer support is okay.

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Barbara
October 21st, 2019 Mishawaka, IN DETAILS
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I love it I feel more confident with it with me and I am not worried so much with nobody being around because I live by myself.

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Jim
October 21st, 2019 Hot Springs Village, AR DETAILS
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Customer service is very prompt and courteous and understanding. The update was excellent it the device is easy to use.

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Venda
October 21st, 2019 Cleveland, AL DETAILS
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Great customer service. They were so helpful and I know I can get in touch with somebody most of the time. I am quite satisfied.

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Corinne
October 21st, 2019 Federal Way, WA DETAILS
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Medical Guardian works perfectly. They were polite and forgiving of me when I accidentally activated it.

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Barbara
October 21st, 2019 Sarasota, FL DETAILS
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They came right away the one time I used it when I fell and cut my head. It was very good, I got good service.

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Janice
October 21st, 2019 Torrance, CA DETAILS
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It works wonderfully. They answer right away. Customer service answered all my questions promptly.

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Glenda
October 21st, 2019 Cantonment, FL DETAILS
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A month ago I fell and they came on and I let them know I was okay so I like everything.

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Rebecca
October 21st, 2019 Forest City, NC DETAILS
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I really like the bracelet and that I can wear it sleeping and it doesn't get in my way, it's great. I tested it when I first got and I got a response within a minute.

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Ivylyn
October 21st, 2019 Evans, GA DETAILS
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Set up was easy and they were helpful. It works as expected and it is convenient to feel safe.

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Eleanor
October 21st, 2019 DETAILS
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Having a medical alert device brings me peace of mind. They answer right away when we test it and they were very supportive and clear.

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Elizabeth
October 21st, 2019 Cape Girardeau, MO DETAILS
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So far so good. It is very handy and it makes me feel secure. I live alone and try to be careful but you never know when you are going t fall. It works just fine and they are super nice.

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James
October 21st, 2019 Rainsville, AL DETAILS
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Customer service is great. I like that I can reach somebody if I need to. I don't like that I have to be outside for it to pick up my location.

Medical Guardian Logo

Reply from Medical Guardian

Oct 23, 2019

Thank you for your review, James! We wanted to get some more information regarding the location services. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

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William
October 21st, 2019 Arlington, TX DETAILS
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I'm quite satisfied with the product. I've tested it once intentionally, and twice accidentally and all three cases, the response time was really good. I like the feeling of security.

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Delores
October 21st, 2019 El Paso, TX DETAILS
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It is loud enough to hear what the person is saying.

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Donald
October 21st, 2019 Louisville, KY DETAILS
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I tested it and they answered and it was good. It is nice to be safe with it.

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Dorothy
October 21st, 2019 DETAILS
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It just gives me peace of mind with my mother. It is a nice addition to all the other security we have in the house and I appreciate that. When we tested it, it was very prompt.

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Evan
October 21st, 2019 San Jose, CA DETAILS
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The person in customer support was pleasant, to the point, and factual. It is convenient and I like that.

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Eva
October 21st, 2019 Shippensburg, PA DETAILS
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It's pretty expensive, that's the only thing. I like that everything is wireless and it also alerts for falls as well. They alert family and the fire department.

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Mason
October 21st, 2019 Cassatt, SC DETAILS
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I'm very pleased with medial guardian. It is very quick. I think it is a great value. I would recommend it to anyone.

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Ray
October 21st, 2019 Lusby, MD DETAILS
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My father in law had medical guardian before so that's why we went with it. There is not one thing I dislike about it. Everyone in customer service were so nice and didn't rush. It was easy to set up, they made it user friendly.

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Anonymous
October 21st, 2019 Bradenton, FL DETAILS
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If I fall and hurt myself and can't get up, it is there. I am glad I have it.

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Barry
October 21st, 2019 DETAILS
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I like it because it has GPS. They are very prompt and helpful. Nothing is perfect and the thing it they gave me a code and the code doesn't work.

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Thomas
October 21st, 2019 St. Petersburg, FL DETAILS
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The response is instantaneous. It is smaller than my iphone, which is fantastic, and it is reliable. It is invaluable.

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Mario
October 21st, 2019 Iowa City, IA DETAILS
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So far I like everything. I tested it a couple of days ago and they were pretty good about it. They answer pretty quick and they're pretty nice.

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Joyce
October 21st, 2019 Keller, TX DETAILS
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The lady in customer service stayed on the phone with use for a good while until everything was straightened out and it was working properly. The device is very handy. It is the best.

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Emory
October 21st, 2019 Byron, GA DETAILS
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It is a nice piece of equipment. I like the fact that it has wifi and gps. So far it has been easy to carry, though I don't like that the strap keeps coming loose but other than that they did a really good job. I get quick responses and that surprised me and they know exactly where I am.

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Betty
October 21st, 2019 Drexel Hill, PA DETAILS
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When I first activated it, it worked really well but right now I am not really using it because I don't know if I need it right now. The device is good and very efficient. When it is activated, the policeman and the ambulance come and my kids were notified so it works very well. I feel like it is a good company with a good product.

Medical Guardian Logo

Reply from Medical Guardian

Oct 23, 2019

Thank you Betty!

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Anonymous
October 21st, 2019 Englewood, FL DETAILS
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The device is very light weight and seems to be okay.

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W
October 21st, 2019 Berkeley, CA DETAILS
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Medical guardian did not work. I tried but I finally sent it back and canceled my order. They were very nice people and I think it turned out for the best.

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Reply from Medical Guardian

Oct 23, 2019

Thank you for your review! We're sorry the device wasn't able to work. We still very much appreciate your business.

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Gail
October 21st, 2019 Clearwater, FL DETAILS
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There haven't been any problems or anything. I like that I can take it anyplace even if I go to another state.

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Carol
October 21st, 2019 Wyoming, PA DETAILS
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I dislike the fact that it is not portable, in other words if I happen to be outside and something were to happen, the machine I speak into would be here. Also I was supposed to get two devices and I only got the necklace, not the bracelet.

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Reply from Medical Guardian

Oct 23, 2019

Thank you for your review, Carol. Your feedback and concerns are very important to us. We'd like to see if another device would suit your needs better and get something that is more portable with GPS. We're going to send you a private message requesting your contact details and account-specific information so we can reach out to you. Thank you!

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Kathryn
October 21st, 2019 Pine Mountain, GA DETAILS
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There isn't anything I dislike. I like that it makes me feel safe if something should happen. I think it is a good product. I appreciate. It is nice to have.

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Jackie
October 21st, 2019 Louisville, KY DETAILS
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They answer promptly and answer all questions. The device seems to work and I think it is a good device.

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Shirley And Jim
October 21st, 2019 DETAILS
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It's been positive. The person I spoke with was really good when I had to call in.

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Erolynne
October 21st, 2019 Taylorsville, UT DETAILS
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Medical alert device is really easy to test and the make it easy for people older. I am really happy with all the features it has for the price. The sales person helped me because there are so many on the market to choose from and he was very helpful and I was very informed. He was nice and pleasant and didn't act like it was a bother to ask questions.

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Karen Schoettmer daughter
October 13th, 2019 Anderson, IN DETAILS
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My moms pendant wasn't charging and was acting erratically, lights flashing no lights etc. I called Medical Guardian and they assured me nothing was wrong even though it was acting up when we were on the phone. My Mom fell and her system did not work she laid on the floor until luckily I came over to bring her some things. Needless to say I called Medical Guardian and reported immediately, they then decided that her charger was bad and sent a new charger. We put pendant on new charger called and they checked stated all systems a go, everything working fine. 3 days later my mom went to get her mail fell out her door and laid in the hot sun for almost 2 hours because her system FAILED to work yet again!!! Called again very very unhappy, demanding money back, was promised this was a fluke apologies etc. Sending new upgrades system if there is any problem they will refund full refund. Well here's the issue, my mom apparently hit the button in her sleep, the call finally does what its supposed to do and goes to Guardian, Guardian calls me and tells me they received a call from mom, could not get a response am I going to go etc. I say of course, I live 10 minutes away. I get there, (I've called and called, no answer) I'm panicking but figuring paramedics/ambulance has gotten to her by now. I get there, everything is dark, I'm thinking no way, was it so bad that they threw her on a gurney and left. NOPE! They called NOONE!! She would have been dead if she had a medical problem and wasn't able to speak to them. They were completely neglegent, not to mention when they gave us the "new upgrade" they didn't bother to tell us that you have to take the base piece in your purse if you leave the house. The system is messed up. And how is it going to help you or save you if it doesn't work or when it does work they don't call help.

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Reply from Medical Guardian

Oct 16, 2019

Hello Karen, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

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Ruth
October 10th, 2019 Richmond, VA DETAILS
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Quick response time and understanding when button is pushed by accident.

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Christina Maggio
October 10th, 2019 Whiting, NJ DETAILS
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Customer service is great. The device answers right away when my mom tests the device.

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Jody J.
October 8th, 2019 DETAILS
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Great customer experience. I called several other companies but Medical Guardian was the best customer experience. They answered all my questions, made me feel at ease, and were not pushy sales people. My dad is happy with his device and uses it.

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Deborah Morgan
October 8th, 2019 DETAILS
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if it were less weighty I would have given it a 5 but it feels heavy around my neck

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Anonymous
October 8th, 2019 DETAILS
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I love it and my mother actually wears it all the time!!

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S Prang
October 8th, 2019 DETAILS
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Up until yesterday, I was pleased with the product. My mother fell yesterday afternoon and the alert did not go off. When I spoke with customer service, they informed me 'not all falls are detected.' Why am I paying for this additional feature if it doesn't work ALL the time? I will be canceling the service with Medical Guardian. When I spoke with the original sales lady she never once mentioned it only worked part of the time. In fact, I was told it is so sensitive, it will detect if she leans over. NOT A QUALITY PRODUCT!!! Sorr6.

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Reply from Medical Guardian

Oct 09, 2019

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

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Tim
October 8th, 2019 DETAILS
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Excellent customer service ( extra characters to meet the idiotic"minimum" requirement, especially, in lieu of the fact that following questions were covered with the short version of my answer.

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Gary harris
October 8th, 2019 DETAILS
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Very good customer relationship with system setup and monthly monitoring.

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Alissa Combs
October 8th, 2019 DETAILS
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Easy to connect easy to use great customer service

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Patricia Adler
October 8th, 2019 DETAILS
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They are readily available and efficient.