Medical Guardian has kept people safe since they opened their doors in 2005. They offer medical alert services for those who may need emergency services while at home or on the go. They have CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

The Good

  • Price
  • Contract
  • Warranty
  • Monitoring
  • Customer service
  • Special offers
  • Risk assessment
  • CSAA Five Diamond certified

Medical Guardian members get equipment free of charge, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

  • Price: Depending on the package, Medical Guardian charges anywhere from $29.95-$49.95 for round the clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there is no activation fee associated with setting up the account.
  • Contract: If at any point you would like to cancel your Medical Guardian services, members can do so at any point without charge.
  • Warranty: Medical Guardian offers a lifetime warranty. If for some reason the equipment is damaged, Medical Guardian will replace it.
  • Monitoring: Medical Guardian monitors 24/7 and even has equipment that detects an emergency and requires no action from the individual in order to receive help.
  • Customer Service: Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any and all questions.
  • Special Offers: If you sign up now, Medical Guardian is offering free activation, free equipment and free shipping at checkout.
  • Risk Assessment: Interactive feature that helps customers better identify their risk of experiencing a fall or medical emergency
  • CSAA Five Diamond Certified: This means that Medical Guardian has 100% of their central station operators certified and are committed to CSAA’s five points of excellence.

The Bad

  • Initial service agreement
  • No combo package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing.

  • Initial Service Agreement: While there is no contract with Medical Guardian, there is a minimum three-month (90-day) service agreement. Medical Guardian asks that consumers try their service for at least three months before canceling. If a consumer decides they do not want to wait three months to cancel, consumers may do so. However, Medical Guardian will keep the 90-day minimum charge and consumers will then receive money back for any remaining portion of the service charges they did not use. This is not ideal for those who want to test Medical Guardian for one month, but cancellation is still possible.
  • No Combo Package: Medical Guardian does not offer a combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proved to be an industry leader with their emergency support, quality products, and affordable service. Their In-Home, GPS and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe. They offer some of the best technology on the market at an affordable rate. Their recent CSAA Five Diamond certification also shows their standing and commitment to excellent customer service.

We would highly recommend them as the best company in the industry for a medical alert system.

Medical Guardian Disclaimer:
While Medical Guardian services both in the U.S. and Canada. All Canadian residents are required to have a landline in order to purchase any of Medical Guardian’s products or services. We recommend calling for further questions.

Frequently Asked Questions

How much does Medical Guardian Cost?

Medical Guardian has four products that vary in price. Here is a price breakdown of each product:

  • Classic Guardian: $29.95/month
  • Home Guardian: $34.95/month
  • Mobile Guardian: $39.95/month
  • Premium Guardian: $49.95/month

Is there a contract?

There are no long-term contracts for any of the products. However, part of the customer agreement states that there is a minimum three-month service agreement for each product. The equipment remains the property of Medical Guardian. The monthly charge begins the day the customer receives the device. After the three-month period has expired, the contract will be automatically renewed unless either the customer or the company elects to terminate it. Customers who cancel after the three months are entitled to refund of any unused prepayments, provide the equipment is still in working order. If customers do not return the equipment, they are subject to a charge for it. The benefit of not owning the equipment is being able to have the newest gear available without having to pay a bunch for it.

How’s their monitoring?

Medical Guardian is a CSAA Five-Diamond Certified company. This CSAA certification means that a company has shown to be committed to serving the public. It is the highest recognized status for security monitoring in North America.

How’s customer service?

Superior customer service is a hallmark of Medical Guardian. The company is easy to connect with and always responsive and helpful to any questions or concerns customer may have. Medical Guardian has agents standing by to assist with any needs 24 hours a day, seven days a week. Customers may reach customer service by or by email, to which questions are answered within 24 hours. Also, Medical Guardian offers a live chat option that provides easy and swift responses to any product- or company-related questions.

More Information

Medical Guardian System Overview


Benefits of the Medical Guardian Package are:

  • $300 in Free Equipment – No set-up fee
  • No Long Term Commitments or Contracts
  • Reliable 24/7 LIVE Monitoring and Support
  • Price Lock Guarantee Means Rates Never Increase
  • Lifetime Warranty
  • Free Ground Shipping
  • Free Lockbox and 2nd Water Resistant Alert Button with Annual Plan
  • Water Resistant Hardware Promotes Safety in the Shower

See our Medical Guardian product breakdown for more details.

Shipping & Package Details

For details on equipment visit Product Breakdown: A Look at Medical Guardian

Package Details


Classic Guardian:

The Classic Guardian system helps protect you from medical emergencies, home intrusions, fires, and home accidents. The system connects you to Medical Guardian’s 24/7 Monitoring Center through the landline telephone and works with an emergency help button that works within 1,300 feet of the base station.

  • Water-resistant
  • 1,300 foot range
  • 911 trained operators
  • 32-hour backup battery

Home Guardian:

Home Guardian wirelessly connects you to Medical Guardian’s 24/7 Monitoring Center. It helps protect you from medical emergencies, home intrusions, fires, and home accidents. The base station works with a help button that functions within 600 feet of the station.

  • Water-resistant
  • 600 foot range
  • 911 trained operators
  • 30 hour backup battery

Mobile Guardian:

Mobile Guardian functions both at home and on-the-go. The GPS enabled base station is light and works with an emergency button, connecting you to a Medical Guardian 24/7 Monitoring Center.

  • Travels with you
  • Water-resistant
  • Unlimited range
  • 24/7 monitoring using the AT&T cellular network
  • GPS-enabled to help determine your exact location
  • 911-trained emergency operators
  • 24-hour battery life
  • 2-hour full charge cycle

Premium Guardian:

This wearable two-way communication solution allows you to speak to an emergency operator directly through the device. The GPS enabled device is lightweight and can be worn around the neck via a lanyard or belt clip. It can also include fall detection technology.

  • Travels with you
  • Water-resistant
  • Unlimited range
  • Two-way voice communication
  • 24/7 monitoring using the AT&T cellular network
  • GPS-enabled to help determine your exact location
  • 911-trained emergency operators
  • 36-hour battery life

Company Details


Warranty

All products are covered with a lifetime warranty. Customers never have to pay for service or repair.

Activation Fees

There are absolutely no activation fees or cancellation fees. The only additional fees customers will pay are when failing to return equipment (as detailed below).

Time in Business

Medical Guardian was founded in 2005.

Company Contact Information

Address: 1818 Market Street, Suite 1200

Philadelphia, PA 19103

Phone: 1-(800) 330-8394

Certified Monitoring Centers

Available information confirms that the certified Monitoring Centers are based in the U.S.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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  1. User Score

    10

    April 11th, 2017 Clarksville, TN

    I haven’t had to use it yet, but I’m happy with it. The representatives were very good with me and everything was very easy to set up. They contacted me not long after I got it to make sure that I knew how to do the first test run on it. They really made it a good experience.

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  2. User Score

    9

    April 11th, 2017 Paonia, CO

    My father in law was convinced he needed this type of service after falling on the snow. We purchased the Fall Alert and it was very good. The representatives also did a good job. I’m very satisfied with Medical Guardian.

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  3. User Score

    8

    April 11th, 2017 Hope Mills, NC

    I haven’t used it, but they were nice when I spoke to them. I do feel good about having it in case I need help because I can’t walk much on my own.

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  4. User Score

    8

    April 11th, 2017 Port Charlotte, FL

    Everything has been very good so far. The system was easy to set up and I can say we feel positive about this.

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  5. User Score

    9

    April 11th, 2017 Chesapeake, VA

    My wife spends a lot of time working with horses and animals, so I wanted to make sure that if something happened out there, we would have a way to get some help. I’m extremely satisfied with the service they offer, and the representatives were very good. We purchased 2 systems, one of them was installed right away, but the other one took 24 hours and a couple of phone calls. It took longer than expected.

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  6. User Score

    10

    April 11th, 2017 Taylors, SC

    The lady I spoke with was very very helpful. She went over everything and was very knowledgeable. I was really impressed with her because I’ve been in sales and customer service before, so I know what that’s like. It was also pretty simple to set up; you just have to follow the directions, do a little test and make sure it works. I’m very satisfied with everything.

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  7. User Score

    10

    April 11th, 2017 St. Louis, MO

    I purchased the Necklace because I fall a lot and my walker would fall in front of me as well. So far, the service has been great! I like the fact that they’re very positive about the product and I think it’s a pretty good thing. Medical Guardian just gives me a feeling of safety.

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  8. User Score

    10

    April 11th, 2017 Eufaula, OK

    They were very courteous, very knowledgeable and highly informative. Absolutely no problem whatsoever. No I haven’t had to use it yet, but I’m comforted by the fact that it is wireless.

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  9. User Score

    10

    April 11th, 2017 O'Fallon, MO

    Setting up the equipment was easy and the representatives were very good to deal with. I called customer service a couple of times to change the location of the lock box, and they were very accommodating; very friendly.

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  10. User Score

    9

    April 11th, 2017 Eckerty, IN

    We haven’t really used it yet, but we have no complaints so far. It was easy to set up and use. Overall, I’m satisfied with it.

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  11. User Score

    8

    April 11th, 2017 Sharon, MA

    I think the system is pretty straight forward and the representatives did a good job. The only complaint I have is that I don’t like charging the battery for 4 hours a day. My father would not be able to wear it when he may need it, and it’s something that bothers me.

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  12. User Score

    8

    April 11th, 2017 Murray, KY

    They’ve been very good so far. It was very easy to set up everything and their service is great!

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  13. User Score

    8

    April 11th, 2017 Hastings, MN

    The service is good and the system is easy to carry around my neck and wrist. I haven’t had a problem with it since we purchased it, however, I wish it was easier to understand.

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  14. User Score

    10

    April 11th, 2017 Syracuse, NY

    Everything is just very accommodating. Their customer service is very pleasant and very helpful, they answered all my questions. My parents are elderly and live alone, but this gives me a piece of mind.

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  15. User Score

    10

    April 11th, 2017 Lima, OH

    We purchased Medical Guardian for a family member after she had fallen a few times. To this day, I’m pleased with the service they offer. They are very well informed and help you out a lot as well. She’s done quite well with it, so I’m very happy she has it.

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  16. User Score

    9

    April 11th, 2017 Middletown, DE

    I thought Medical Guardian was the best option after falling one morning without being able to get up. So far it’s been good, very good. I just wish there was a way to talk directly to the device I’m wearing rather than having to be near the speaker.

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  17. User Score

    9

    April 11th, 2017 Turlock, CA

    The service has been very good so far. It was not hard to deal with the representatives and it was a easy to set everything up. Thankfully I haven’t had to use it, but it’s been fine.

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  18. User Score

    10

    April 11th, 2017 Lyman, SC

    I assumed that it’s awesome to have that! It feels like I can depend on it no matter where I go. On top of that, they offered a great service and it’s so simple to use. My son was very satisfied with it as well. I’m enjoying the help that I got.

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  19. User Score

    8

    April 11th, 2017 Orange Park, FL

    My husband took care of purchasing Medical Guardian for me, and for what I saw, he was satisfied with the service they provided. They didn’t have a problem setting up the system. The only complaint I have is that the equipment should be a bit more attractive; it’s kind of ugly.

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  20. User Score

    7

    April 11th, 2017 Gainesville, FL

    I haven’t had to use it, but I haven’t had any problems with it either. It was pretty easy to set up and I didn’t have a problem with the representatives.

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